Can Wdtc Make Me Cancel A Ressie?

[adisneynut]

I was just on the phone with WDTC and I forgot not to give my name and zip to them. Anyway the CM noticed that I had 2 ressies overlapping each other. One was at a deluxe for the last 3 days of our stay. We hope that we can stay there, but I don't want to cancel the last 3 nights on the original ressie because I like having a back up plan. I know that I will have to choose and as our trip gets closer I plan to. I just don't know what can happen between now and then. We may not be able to afford the deluxe. I thought I was just being careful. He made it seem like I am out to hog all the rooms at WDW. I know I have read post where people had up to 4 ressies at once and they were deciding which to keep. He was the rudest person I have ever talked to on the phone in my entire life. I wanted to hang up on him but I wasn'r going to lower myself to his standard.

I've been thinking since the call that maybe he was having a bad day. It was without a doubt the most UNDISNEY MOMMENT of my life. I have made 100s of calls to CRO and never been treated like a crimminal.:eek:

[Nicki]

Hi adisneynut!

I would be willing to bet that the majority of reservation holders have rooms reserved at two different resorts. You obviously reached a CM with an ax to grind and a chip on his shoulder. Walt would not be proud. :(

Keep you ressies! Take your time and decide which room is best for you and your family, and which fits into your budget. And, happy planning :)

Nicki and family

[adisneynut]

I appreicate your reply. Now I do feel somewhat better. I just called back and got Summer at WDTC and she was just a wonderful person. She was warm, freindly and helpful. :D

Thanks again for your kind words and the encouragement. :)

[Nicki]

Oh, adisneynut, I am so glad you called back and found a wonderful, helpful CM like Summer! People like Summer are such a blessing in life. :)

Thanks for sharing! We really do understand.

Nicki

[PooooohBear]

Just thought I'd take a moment to let you know my experience with CRO. When I was planning our Dec'00 trip, I called to ask about a couple different possibilities on the same call & the CM I had on the phone actually encouraged me to hold the 2 that she knew I was waffling between, so I did (of course we ended up staying off-site, oh well). I'm sure this isn't policy. I just thought this may make you feel better. I really believe its all about who answers your call. I've been known to get a response from a CM & if I don't like the attitude they gave me their answer will, hang up the phone & keep calling 'til I get someone I like.

[adisneynut]

Thanks for sharing your GOOD experience with CRO. I was wondering if I could sleep tonight. I'm basically a nice person with a sunny outlook on life. You have both made me feel justified in keeping both ressies. Now I know that there are others in my boat. ;)

One more reason I love this boards, the great members. :D

[Purrrrfecta]

I just want to add this:

I, also was told to hold on to my other reservations. I also said I was not sure how many days I was going to stay, and I was told I could cancel later. As a matter of fact when she looked up my name she saw about 4 reservations - she just giggled. It was funny actually

Don't worry about that guy he was just being obnoxious. It happens even in the wonderful world of Disney -unfortunately.

Connie

[MAKmom]

I also have had double reservations....and never will again. I found 2 things.

1) If you use a code or discount & cancell that code or discount is not put back into the system for the next person.

2) I can not get a room over Easter break ...I wonder how many people have double reservations?

[CrzyforPiglet]

I can't believe he was so rude to you and it is unfortunate to come across such people when making your vacation plans. I'm glad to hear that everything worked out. One note however, is I don't work for the travel industry but do work with them for my job and I know we are not allowed to double book not because of them but b/c of the computer system for the airline/resort/etc. can sometimes cancel one of the reservations b/c it is not programmed to have more than one for the same person. It doesn't sound like your situation (not sure) but just food for thought.

Good luck with your decision!

[cforza]

Makmom, If the reason that you can't get a reservation over Easter is truly because people have multiple reservations than no need to worry, plenty should open up when they cancel! (No, I'm not one of those people, but I understand why someone would make multiple ressies and don't have a problem with it).

[MAKmom]

I know they will open up but it will be to late for me...we made other plans. Making traveling plans at the last min to Disney when you fly is not easy unless money is no object. I did try to talk hubby into driving down if we could get a room at the final hour for cancellations.

[BarbOKW]

None of the CM as ever said anything to me, but I often hold more than reservation. Out of consideration for others I do try to cancel them as soon as I make my mind up. But last year I canceled too soon, not at Disney but at the Hard Rock. I had a great rate but we thought we'd go to Disney a day sooner so I cancelled one day. Of course, then we changed our minds and I couldn't even get the day I had cancelled back at a higher rate. It all worked out in the end, but I will be sure of my plans before I cancel any reservations in the future.

[Poohshoney]

I was just on the phone with WDTC and I forgot not to give my name and zip to them. Anyway the CM noticed that I had 2 ressies overlapping each other. One was at a deluxe for the last 3 days of our stay. We hope that we can stay there, but I don't want to cancel the last 3 nights on the original ressie because I like having a back up plan. I know that I will have to choose and as our trip gets closer I plan to. I just don't know what can happen between now and then. We may not be able to afford the deluxe. I thought I was just being careful. He made it seem like I am out to hog all the rooms at WDW. I know I have read post where people had up to 4 ressies at once and they were deciding which to keep. He was the rudest person I have ever talked to on the phone in my entire life. I wanted to hang up on him but I wasn'r going to lower myself to his standard.

I've been thinking since the call that maybe he was having a bad day. It was without a doubt the most UNDISNEY MOMMENT of my life. I have made 100s of calls to CRO and never been treated like a crimminal.

:wave:

[Poohshoney]

Sorry!
Adisneynut, I wonder if we spoke to the same CM? I didn’t get his name because he didn’t say it, just hello. I even had to ask if it was WDTC.
I was treated like an idiot for wanting to stay at three hotels in two weeks. He must have said “ You DO realize that’s $200 per hotel, don’t you? That’s $600!!!” six or more times. And he didn’t ask any of the questions CMs normally ask. In the end I said I'd have to call back. I can cope with rudeness but not with inefficiency. I just didn’t trust him!


:wave:

[corndog]

To those of you who don't have a problem with holding multiple reservations at one time:

I would have to say it is extremely rude, inconsiderate, and selfish to hold concurrent reservations when you have no intention of using both rooms. What about other people who are not able to get a room because you and many others have locked up 2 rooms. "I'm sorry little Susie, we can't go to WDW this year, there are no rooms available. Maybe next year." Can you imagine? And if you justify your actions by saying there are plenty of rooms available, why, then, do you need to make double reservations?

I hope you don't have children. What a terrible example this is to set. There are other people in the world besides YOU.

And please don't retort: "Well everybody does it". You know what follows that.

Very disappointed,
Corndog

[adisneynut]

Who knows maybe we did. I do however know the name of the CM I talked to. I wouldn't want to deal with such a person again.

I plan to call back today and make sure everything is booked like it should be. Now that you have me thinking about inefficiency.;)

[adisneynut]

I can't speak for everyone but as for myself, I plan to cancel 1 of my reservations whenever we are sure.

When I'm going there is still plenty of rooms to be had. At least there has been every time I have called to check on the different codes rates.

People often make reservation and have to cancel.

There have been times when I wanted to add an extra night to my stay that were not available but at a later time they were.

[Toby'sFriend]

I hope you don't have children. What a terrible example this is to set.

:rolleyes:

How is the view up there on the really tall horse that you have?
Yes I have children. They enjoy their lessons in contingency planning.

[cforza]

Corndog, While I have not double booked at Disney, I have elsewhere to make sure we got a reservations at the very popular school vacation weeks. I also have children and like Toby's friend, hope I am teaching them to be smart planners and that the early bird gets the worm, or room as the case may be.

Don't forget we can all benefit from last minute cancellations too, there are entire businesses (moments-notice.com, lastminutevactions.com, etc), devoted to offering great deals on recently freed up vacations and hotel rooms. I know I've gotten some great deals that way, and I just want to thank those of you who cancelled last minute so I could get a great deal on a last minute trip!

[adisneynut]

Toby and Cforza- I couldn't have said it better myself.

I didn't mean to stir up any trouble when I started this thread.

[lizanne]

I don't think that Corndog is entirely wrong.

I know there are legitimate reasons a person would make a double booking, just like there are legitimate reasons for cancelling at the last minute.

Anyone can be unsure of dates, number of people, which place to stay, however I feel they should make every effort to solidify their plans and cancel the unwanted ressies as soon as possible.

I do have a problem with people making multiple ressies and holding on to them until the last possible minute.

I'd hate to think that someone couldn't get the dates or resort they wanted because I was holding a room "just in case".

I am not insinuating that anyone on this thread is guilty of the above, just wanted to add my two cents.

Betty Anne

[DisGo2Girl]

for Nicki and others - please don't take this personally, but not all of us who book reservations make multiple sets of them.:eek: I would certainly hope that would be the exception, not the rule. I can understand the necessity on rare occasion, but is rude to do it as a habit and drives up costs all around.

[atruesag]

Next time you get a rude C/M ask to speak to someone in Guest Services or a Manager. If you do not want to do it at that time why not call back later or contact wdw.guest.communications@disney.com. Just remember that we all are human and have bad moments - that does not excuse what was said or how and I trust you will receive better service when you call again.

[adisneynut]

I should have called back and talked to the supervisor on Sunday. I was just so shocked by the person attitude that I didn't feel up to it.
However, I did just send an e-mail to guestrelations. I have calmed down now.

Also I have talked to other CM's since Sunday and they have been extremely cheerful and helpful.

This is the first time I have had an overlapping reservation. When our travel plans are complete I will cancel.

Thanks for the input.

[Nuts4Disney]

Why would you ask if you didn't think this was a problem?

People usually know what's right & what's not.

Does this mean you have a deposit on more than 1 ressie?

I would venture to say that WDWTC can make you cancel a ressie that you are not planning on actually using.

IMHO, I don't think this is a cool thing to do.

And I've learned from these boards, that the more people try to "out maneuver" the less "magic" they actually have at WDW.

Just my 2¢. Good Luck.

[jcrb]

Originally posted by corndog
To those of you who don't have a problem with holding multiple reservations at one time:

I would have to say it is extremely rude, inconsiderate, and selfish to hold concurrent reservations when you have no intention of using both rooms.
.....
And please don't retort: "Well everybody does it". You know what follows that.

Very disappointed,
Corndog

I must say I'm in total agreement here...... the more I read these boards the more I feel as if everyone has totally forgoten to care about the rest of the world. I was not going to post this response initialy but as I will explain below I have come to feel that it really does deserve a response.

Holding two reservations at the same time for more than a day is not contingency planning its greed and lazyness. The only time I ever hold anything is while I am still booking other portions of my trip and then I only hold it for a few HOURS till everything is booked.

Let me make this kind of behavior more plain for those of you who think this is 'ok'. so I am taking the family to vist the (great)grandparents at the end of March and taking them to WDW for the first time the first week in April and the only flight I could get back home when we were leaving was at 7am!!! so not only do we not get to do anything our last day but I have to drag a 3yo out of bed at 5am before putting her on a plane for several hours.

Now today I am thinking " wonder if there is any chance of getting a later flight" so I go look and discover open seats on LOTs of later flights that day, that were not open a month ago??? So how did that happen...... a lot of people must have finally canceled flight reservations that they had been holding for WEEKS!!!

However it is now too late for me to use these open seats as it is inside 30days and the fares are higher now

So to all of you who think this is OK I would like to thank you for encouraging the sort of behavior that will deprive my daughter of an extra day on her first trip to WDW and the sleep she could have used to be able to make it through the trip home.

[anonymousmouse]

While I don't quite think this is a "moral issue" as others in previous posts and threads have implied, I do have a problem with holding multiple ressies up to the last minute. I can understand holding two for perhaps a day or so (if you need to double check details with travel members/family), but holding them for weeks or months is unacceptable while trying to decide what room you want or can afford (at least in my opinion)

In my circumstances if rooms become available at the last cancellation point it is impossible for me to book a vacation. It would be unlikely to get a flight or hire someone to look after pets if rooms are freed at the 5 day cancellation point. This also shows a false occupancy rate...meaning we are less likely to get favorable rates if Disney thinks all their rooms are near occupancy.

I wonder if this practice would still continue if Disney required an earlier cancellation policy and non-refundable deposit on each reservation?

[cinnamon]

I plan my vacations six months in advance, I know before I make those reservations what my travel budget is. I plan according to that budget, I think it is inconsiderate to make multiple ressies.

If everybody did this what would happen? For one thing say good bye to early booking discounts. Most people have to plan ahead for trips.
Cinnamon

[Nolcrest]

I do think that WDTC is cracking down on multiple reservations - and rightfully so. I had a reservation thru WDTC and booked another for the same time when I found one for considerably less. The CM, very eloquently, told me they really shouldn't allow for 2 at the same time. I told her I could understand that and asked if I could cancel mine at the time that I received my new confirmation in the mail. I just wanted to make sure that my new ressie was correct before cancelling the old one. She said yes but once again told me that Disney does not want double bookings any longer. The day I received my new ressie I cancelled the old one. If I was told no I must cancel one ressie I would have been okay with that too. I really don't think they should allow for double booking. It just doesn't seem right to me.

And welcome to the new members.:)

[AF Brenda]

This also shows a false occupancy rate...meaning we are less likely to get favorable rates if Disney thinks all their rooms are near occupancy.

Do you people really think that Disney is so stupid as to believe that all the rooms are booked when there are double bookings involved? I mean seriously, you don't think that they know how many people have multiple ressies, and that they don't have historical data to give them a very good idea of how many of those rooms will finally end up occupied? I think you are underestimating the Disney business machine.

[fireplug]

On more voice from the peanut gellery (whatever that means).

I must side with those who don't agree with double booking.


No I don't think disney is so stupid to believe none of those ressie's are double booked but on many threads I hear lots of people complaining about costs and cutbacks.

Maybe if a few more people thought of the impact of their actions instead of the slight benifit they alone achieve I think alot of things would go smoother and cheaper.Remember someone was geting paid to take those ressie's and now WDW is not renting that room.

If you must make two or more ressies, just make sure you release ones not needed as soon as possible.
If you don't it might impact someone elses opportunity to enjoy the magic we all love so much.

I know from experienc that people who double book things can make it harder on others.

I for one would like to think that my vactaion plans are not causing problems for someone else. So only one ressie for me.

Steve

[anonymousmouse]

No I don't think disney is so stupid to believe none of those ressie's are double booked but on many threads I hear lots of people complaining about costs and cutbacks.

I heartily agree.

I realize Disney has knowledge of the double bookings and they forecast occupancy, however it still doesn't change the fact that rooms will still be unavailable while they are being falsely held.

Someone may call for a room at a particular hotel and date and find they can't get it because they are all booked up. So they make other arrangements or change their trip plans entirely. Only to find out at short notice that the room was available after someone let the ressie go for another hotel instead. Now it is too late to get the room they originally wanted. (And yes I know people do cancel for legitimate reasons)


Remember someone was geting paid to take those ressie's and now WDW is not renting that room.

Exactly

[cinnamon]

Even though WDW knows people are double booking, how do they know which room people are going to take and which rooms are they going to let go.
I think people can get enough information here and from previous experience to really know where they want to stay.
I have not seen all of the resorts, but I feel like have been there by seeing pictures and from other people's experiences posted here. Cinnamon