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View Full Version : I had the Worst meal & Waiter ever at WCC


Pirate-Jeff
09-11-2007, 12:47 PM
Bad service ?

I am still waiting for my soda at Wispering canyons cafe. The food was cold ! The waiter threw the napkins and straws at me, they landed on the floor. He never picked them up or came back with any more. I asked for a soda 3 times but still no soda. He was to busy running around pretending to be a horse or cowboy or something. I know part of the show (BS). I think he was stoned. There were no kids left in the restaurant by this time. By far the very worst meal I have had at Disney. We didn't eat at a prime time. Our dinner ADR were for 8:45 pm. They were not busy at all. Most of his section of tables were empty but they were not cleaned yet. (NASTY)
We finally had all we could take and left. When we went up front to pay the hostess she couldn't find our waiter. Seams he was on another unauthorized smoke break. The Hostess apologized several times but by now I was so mad there was nothing the hostess could do to make up for the bad service. She tried but I said no thanks. It was not her fault. She offered it for free. I insisted on paying so he would see what his tip was. When we left she was on the way to call to the Sr/manager about or server and the dirty tables.

I don't think we will ever be going to WCC again for any meal. or if this guy is our server at any other restaurant we won't stay..

Needless to say his tip was $ .25 not the usuall 10% to 25% we normally leave for OK to GREAT service.

I am home now and still waiting for my soda !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jeff

magicmouse2
09-11-2007, 01:00 PM
Our waiter threw straws at us too. Its part of the act ! Never had cold food though, apart from the salad. We enjoyed the loud whoop it up atmosphere even though we are very shy in restaurants. It made up for average food. Sorry your waiter was not good.

Laugh O. Grams
09-11-2007, 01:34 PM
That's really too bad! Sometimes, when the service/food at a particular meal in going down like the Titanic, you'd think that the servers would cut the gimmicky routine for 10-15 minutes and simply work at getting the order straight and making the customer happy. Nothing's more grating when your meals screwed up and the server continues to put on a show while you simmer waiting for something as easy to get as a refill. We've had a similar (although not typical) experience at Prime Time with my preschool aged daughter's meal taking forever and a day to come out. Our server kept up the silly "Take your elbows off the table" routine, which we typically enjoy, while she began to melt down. I ended up pulling our waiter aside and muttered "Enough with the shtick...find our damn food!!". I think that in some instances, these servers need to be told that in the end, we're sitting in the restaurant to eat first, and be entertained second...

mom2my3kids
09-11-2007, 02:26 PM
I don't understand where these servers go for 15-20 minutes at a time that I have read on here. Do you see them at other tables, getting drinks taking food out etc? Being a server I am never far from my customers, I mean yeah I have had the occasional customer get impatient over a certain item but I am usually always there without someone asking. My youngest is very impatient and I hope we don't wait forever and a day for food, refills, desert etc..:laundy:

branv
09-11-2007, 03:12 PM
Our waiter threw straws at us too. Its part of the act !

I may be wrong, but I don't think the point was that the waiter threw the straws/napkins at him, but that they landed on the floor and were never replaced. Ick :crazy2:

I totally agree that while the show is fun, the service/food should be #1. Of course, this is one of the reasons I don't do character buffets or themed dinners anywhere anymore. Despite the high price, the food sometimes seems an after thought and is unpredictable quality wise.

The dedication to character is nice, but when combined with lousy service, it kind of reminds me when you get a super friendly waiter who tries to act like your new best friend, like that waiter in Office Space with all the flair :laughing: . Then you get the worst service of your life, and adding insult to injury the few times they actually show up at your table (usually only to try to upsell Jalapeno poppers, Volcanic Lava Cake, or when they know you're about to write in the tip) they keep up the cutesy pal act like they haven't been gone for 30 minutes or insanely messed up your order. You just want to go, "I don't need another friend; I just need my food!"

GenieCat
09-11-2007, 04:18 PM
The Dis PodCast crew had a similar and terrible evening at WCC. I think it's in the Sept 4th episode.

http://www.wdwinfo.com/disney-podcast/

Kitka
09-11-2007, 04:33 PM
I had a similar experience... my sister had stayed at WL for her honeymoon and when we went in 2004 she said we just HAD to try this great restaurant at WL. It put the dining experience over the line from 'part of the act' way into, 'a nice excuse to be a rude and inattentive'. I am staying at WL next year and don't plan on eating there.

lauraf
09-11-2007, 05:21 PM
We went on Sept 4th and had a not so great experience. The food was just ok except for the wings, which were the best. The waiter was nice but extremely slow. We were there almost 2hrs and didn't even get dessert. I was really looking forward to it since my dinner wasn't that great. Last year was great, but I will not go back after this experience. By the way this was the only bad dinner experience we had.

familyS
09-11-2007, 05:46 PM
Thanks for sharing your WCC experience. Lately, it sounds as if they hired a few poor servers. There are still some really great ones there, though. We decided not to take a chance on our next trip :sad2: .

EpcotGuy
09-11-2007, 05:49 PM
it's a joke guys . . .

Kitka
09-11-2007, 06:29 PM
it's a joke guys . . .

Depending on the server, it isn't a very good one.

I'm from Chicago - home of Ed Debevics, which I love and appreciate. And there too - servers sometimes don't "get" where the line is between being entertaining with the attitude thing and when it becomes burdensome on the diner.

Apparently some servers at the WCC have a similar issue. I'm not humorless, but when paying a lot of money to dine at WCC, having your server ignore you while you have no drink with your meal in the name of 'being in characer' isn't funny any longer.

Cinderumbrella
09-11-2007, 06:41 PM
Glad I am not the only one. We had breakfast there last month and were seated late (despite empty tables), food took forever, refills on the skillet took even longer. Never again....

aprincess72
09-11-2007, 06:57 PM
We ate there last Thursday and had a bad experience as well. The food was great but my husband had an empty glass the entire time, which is his biggest pet peeve. The worst part was that she asked him 3 times if he needed a drink and still never brought it. On top of that she brought me the gallon sized tea when I asked for a refill but nothing for him. He's a restaurant manager so he was really miffed. She didn't even have the comedy part of the routine down. They were not very busy plus there was a manager walking the floor but he didn't dare look at a table or do anything.

ms.yt
09-11-2007, 07:37 PM
Yikes! This thread has me scared about our ADR there in January!

hrt2hrtmomdeb
09-11-2007, 08:30 PM
We just ate there twice last month. Once for lunch on 8/24 and once for breakfast on 8/27. Lunch - We ordered the skillet and an appetizer of nachos were were fantastic! The food was good, warm and prompt. Refills were plenty and the server wasn't overly friendly but not rude either. Breakfast was at 10:30 and it was excellent! Our food was quick, warm and delicious. My fiance and I both had eggs and my fiance had a side of French toast (big eater as you can tell). Our server Mat from Connecticut was fantastic, Extremely friendly and on top of everything we needed. I did see our server (can't remember his name) from when we had lunch and he seemed to be in the same ho-hum frame of mind! It's amazing how much of a difference a server can make in your experience. Based solely on lunch I wouldn't go back but after having such a great breakfast I'll be going back again! Just crossing my fingers I get Mat instead of grumpy gus!!!

Purrrrfecta
09-11-2007, 08:37 PM
My family and I ate there in June of this year. The food was terrible except for the nachos. The skillet wasn't good - the chicken had no seasoning. there was grease on the bottom of the skillet. Not just a little bit. I mean a lot!

I wouldn't go back there either. The waitress was bland. She did throw straws, but she was no into it. You could tell.

MickeyMagic
09-11-2007, 08:45 PM
We always include WCC while at WDW. We had the absolute WORST service we have ever had at a WDW restaurant at WCC on August 29th. We waited several minutes to place our drink orders. When we got the drinks, we ordered the Skillet. It took almost 15 minutes to get the salad and corn bread. The salad was quite small for 3 people to share, but not to worry, the "Skillet" would be coming shortly.

Another 20 minutes went by and we finally got the the skillet. We did not get the BBQ sauce. We asked 3 times before we finally got it. We did order a refill of some items and that took another 20 minutes. The waitress just disappeared. She only had 3 tables and wasn't helping them -- just gone!

Getting a refill a drinks was another tough ordeal. We had our desserts boxed because we were trying to make it back to MK within an hour of closing. That took a while along with getting the check. In all we were there almost 2-1/2 hours!!!! We missed our chance to get back to ASMo via MK so we had to go all the way to DD and transfer there.

The worst part was we were on DDP, so we couldn't even show our dissatisfaction by leaving a lousy tip -- she still got the 18 percent tip which she certainly did not deserve.

We have always had good food and a good time and adequate service at WCC, but the service has gotten a little worse each time lately. But this time was outright ridiculous.

I do plan to write to Disney about the bad experience at WCC. I am doubly concerned because I am a DVC member and VWL is my home resort.

Avonlady1001
09-11-2007, 09:37 PM
We ate there last week for breakfast. We generally love it there and make it a point to have dinner there every trip. This was our first breakfast, and although the food is average (you go for the atmosphere), we, too had a very slow waiter. It took him about 20 minutes to get to taking our orders, even though it wasn't very busy. We did not have ADR and only waited about 10 minutes to be seated.

I hope this isn't going to be the norm, we also had a terrible waiter at Le Cellier one night (Zach, if you are reading this, step it up!) Slow service and NO personality whatsoever!

We'll still go back to Whispering Canyon, hopefully, they'll get new servers.

stepdisney
09-11-2007, 10:00 PM
We ate there twice last week, once for dinner (service and food was not great at all) and once for breakfast (food was good, service was great). Our waitress for dinner was less than fun, borderline rude and absent a lot. Our waitress for breakfast (tootsie pop was her name) was a gem. Very good service, kept the skillet full and the food came hot. She intereacted with us and we even took her picture. She made me feel less bad about the dinner experience but I probably wouldn't eat here again, even if we stay at WL again. :sad2: . I often think that the waiters and waitresses should put on a little show--maybe line dancing or something all at once in stead of hit and miss slapstick that some patrons receive and others don't.

katiebsmom
09-11-2007, 10:00 PM
My family ate there in April of 2005 and this is exactly what we experienced while there. The "act" is funny, but being intentionally ignored gets old REALLY QUICKLY. We too will never eat there again!

Tio Marco
09-12-2007, 01:57 AM
It put the dining experience over the line from 'part of the act' way into, 'a nice excuse to be a rude and inattentive'.

Our experience was much the same.....Absolutely THE worst service and some of the worst food i've ever had. Would never consider going back.

corgi_monster
09-12-2007, 03:44 AM
In the server's defence, I have to say that he probably wasn't stoned. If he were, he would have been sitting on a nearby table eating 14 skillets and 2 slabs of cornbread. :)

diseverestfan
09-12-2007, 04:16 AM
We also had a bad experience in January. Cold food, and bad too. Don't remember exactly, but I believe we were there for close to 3 hours.:mad: I'm always willing to give places a second chance, but I still have nightmares about that meal. Shame too, what a beautiful resort. I guess when we stay there in a couple of years, we'll be heading over to the monorail resorts to eat!

Mackey Mouse
09-12-2007, 04:56 AM
Once.. just once and many years ago, and we never went back. I guess I am from the era that when I go out to eat, I want to be treated like I am a welcomed guest at a decent restaurant with good service and decent food. This one was not for us, I feel the same way about Prime Time, I do not get the joke and do not think that humiliating paying patrons for what they order, whether they want ketchup or not, making them stand up and sing I am a little teapot because they did not finish their peas is not what I want to do when I am on vacation at WDW...

I know people think it is hysterical, just not for me, and I think to blame bad service, which I think this OP had, on that this is the show is not what Disney had in mind.. I think it became an excuse for those who truly do not like their castmember role at this restaurant to behave badly.

Of course, this is my opinion....

Rustysmom
09-12-2007, 06:34 AM
Once.. just once and many years ago, and we never went back. I guess I am from the era that when I go out to eat, I want to be treated like I am a welcomed guest at a decent restaurant with good service and decent food. This one was not for us, I feel the same way about Prime Time, I do not get the joke and do not think that humiliating paying patrons for what they order, whether they want ketchup or not, making them stand up and sing I am a little teapot because they did not finish their peas is not what I want to do when I am on vacation at WDW...

I know people think it is hysterical, just not for me, and I think to blame bad service, which I think this OP had, on that this is the show is not what Disney had in mind.. I think it became an excuse for those who truly do not like their castmember role at this restaurant to behave badly.

Of course, this is my opinion....

I agree 100% with you. I don't get the joke either and I don't like the schtick at Prime Time either.

I have ADRs for our trip in November just because I hear so much about it that I wanted to try it, but the more I think about it, I don't want to spend a lot of money for a meal OOP to be humiliated. I can do that on my own for free. :lmao: I was thinking of cancelling because I really want to see Fantasmic that night and was worried that we might not make it back in time, and now I really think that I will cancel because I don't think we're going to enjoy it. Maybe if we ever stay at WL we'll try it because we're right there, but now I don't know.

Laugh O. Grams
09-12-2007, 08:01 AM
it's a joke guys . . .

I think everyone here understands the joke and realizes that the comedic routine is part of the meal at WCC. The problem comes when the order is messed up, like the OP's cold food/no refills experience. Instead of dropping the shtick and going into "A+ server mode" for a few moments to fix the problem, they continue to lay on the act. I'm always up for a good time, and we do enjoy eating at WCC, but when you're having a negative experience food-wise, the whole "I'm a cowboy" thing goes over like a lead balloon.

Rocktire
09-12-2007, 09:24 AM
First things first...serve the customer in a timely manner...and be attentive for cripes sakes...no excuse for the bad service...my personal experience at WCC was very good a couple of weeks ago...our server for dinner, an older woman whose name escapes me, was very attentive while going light on the shtick...the food was decent, not great but tasty nonetheless....but we left there very satisfied with all aspects of the dinner....same thing at PrimeTime....Uncle George treated us very well....sorry for your bad experience.

Ms.Mouse
09-12-2007, 10:51 AM
I went to WCC and had a bad time of it also and if we ever go back there, it will be because a new guest of ours wants to try it. We were all okay with the pranks but they actually called one of the people at our table stupid when he couldn't decide right away what he wanted to order. They served us quickly and didn't come back until dessert. They "slopped us like hogs" and didn't bother again to see if we needed anything. I just don't see what all the great reviews are from that place.

MemoryMakers2669
09-12-2007, 06:30 PM
We were at WCC just this past Saturday. Our service was horrible as well. Our waitress, while good in the acting department, was SO slowwww! She too would disappear for a good 15 minutes or more at a time. The food and such were great, typical good night there, but she just didn't care too much, service was seriously lacking.

lookingforward
09-12-2007, 06:59 PM
The waiter and waitresses at WCC are SO hit or miss. We have dined there and had servers who did nothing, nada as far as the theming. No ketchup jokes, etc. We have also been hearded into the back area with our kids, which was a total bust (the second time I refused). I don't dig the food enough to chance it again.

bavaria
09-12-2007, 08:16 PM
Once.. just once and many years ago, and we never went back. I guess I am from the era that when I go out to eat, I want to be treated like I am a welcomed guest at a decent restaurant with good service and decent food. This one was not for us, I feel the same way about Prime Time, I do not get the joke and do not think that humiliating paying patrons for what they order, whether they want ketchup or not, making them stand up and sing I am a little teapot because they did not finish their peas is not what I want to do when I am on vacation at WDW...

I know people think it is hysterical, just not for me, and I think to blame bad service, which I think this OP had, on that this is the show is not what Disney had in mind.. I think it became an excuse for those who truly do not like their castmember role at this restaurant to behave badly.

Of course, this is my opinion....

I am in agreement.

Recently we dined at Prime Time, and on being seated told our server that we would really prefer not to have the 'act'. She thanked us, and spent the next hour providing very attentive service and having conversation with us as well as the older couple next to us, who also did not want the 'act'. She actually told us that it was a relief as it often became 'old' to her too, especialy when she needed to focus on serving during a rush (which was good to hear)

I ate at WCC earlier this year, and again told them 'no act please'. This simply resulted in almost no service at all, with items plunked down loudly on the table, no return visit to see if my meal was ok (it was NOT and wasn't even what I ordered). To their credit the manager did offer to get me something after the fact, but it was too late to redeem themselves. I've had too many similar experiences there to consider a return visit in the near future.

Laura
09-13-2007, 06:57 AM
I also agree with Mackey Mouse; I have no intention of eating at either WCC or '50s because of the "acts"--particularly WCC. It doesn't sound funny, and from what I can tell, sometimes they use it an excuse for bad service.

LilGMom
09-13-2007, 09:11 AM
It saddens me to read all of the bad experiences at WCC. WCC is one of our favorite restaurants and we make sure we eat there at least once each trip. We have only had one time that we had less than great service and even then the food was still good but the server was more than a little good at disappearing for long periods of time. WCC is not for everyone. I have a sil that went with us once and she said that she'd never go back because she didn't like the noise level which is kinda funny in an ironic way since my ils, all of them, are loud people.

Bad/unattentive service, cold/bad food is unacceptable and definately not "part of the show". And I really hope this is not a new trend happening at WCC. :guilty:

disneyholic family
09-13-2007, 09:17 AM
we had breakfast there and the servers were very attentive and the food was good....
we ate very early so there were very few people there at the time....perhaps this made a difference..

momminnie
09-13-2007, 09:50 AM
All of you have me a little leary about my ADR's for Nov. at both the WCC and Prime Time. :sad2: I haven't been to WDW in a few years and We have never had the DDP before. I hope that these 2 places don't ruin what maybe our last family vacation of just the four of us,and our 10 year anniversary celebration.:scared:

legalsea
09-13-2007, 10:00 AM
The one time we ate there (WCC, for late lunch, no reservations) I told the waitress (an older woman) that we were too tired and hungry for any act. She was pleasant about it and gave us good service. The food was ok (I do not expect great food at such places).

I needed catsup but I was leary of the waitress's ability to resist going into automatic 'showtime'. I saw the waiter's and waitress's load up another customer's table with catsup bottles, so I went over and asked if I could borrow one; they told me to take all I wanted.

BeckWhy
09-13-2007, 10:24 AM
Its unfortunate that some people have bad experiences. But this can happen at ANY restaurant anywhere. If the waiter was that bad, his name should have been taken and a complaint filed. If this waiter is as bad as he was at this time, then complaints need to be made so that management can handle the situation correctly. Tipping the guy only $.25 either a) shows him he is doing a bad job and he will work on it or b) he thinks you are jerks and thinks he didn't do anything wrong, but never makes it to management.

Almost every restaurant in WDW has gotten good and bad reviews. If you have a bad experience then you can choose to not go back, but not everyone has bad experiences.

There are also a lot of people out there who have had great experiences, I am one. And therefore having the name of the wait staff that did good or bad helps! You can inform other people going to not be seated in a certain person's section.

My experience was great... our waiter was Jeffro, he did not engage in any antics. Am I disappointed, no... maybe next time though. He was attentive, got down and talked to us on eye level... all of our food was great. We are going back again and it is the only restaurant we are returning to for an encore.

acourtwdw
09-13-2007, 10:56 AM
We had breakfast there in March. Late seating, walk up w/o ADR. The food and the service were good. My family really enjoyed the act. We will eat there again.

Pirate-Jeff
09-13-2007, 11:20 AM
Tipping the guy only $.25 either a) shows him he is doing a bad job and he will work on it or b) he thinks you are jerk and thinks he didn't do anything wrong, but never makes it to management.

It made it to management by the Hostess, Snail Mail and Private E-Mail

I believe this whole thread will be making it to management at WCC. Looks like they need to change something at WCC.

The Rudeness and lack of customer service needs to end. It is not "CUTE" being ignored by your waiter or called stupid if you take more than 30 seconds to decide what you want to eat.

I am still waiting for my soda.

If this waiter is still there next month I will get his name. The one on his name tag not the made up name he used for us. "Cowboy Bob or Bill" I called him Where's Bob now



Jeff

.

vicki845
09-13-2007, 12:40 PM
We ate there twice for dinner. I ordered the skillet the first time. The only descent thing was the ribs and the mashed potatoes. The chicken was bad, the shrimp wasn't edible. We tried it again since we were staying at the WL and didn't have an adr for dinner. This time I ordered just the ribs. It wasn't edible. It looked like it was left over from the previous nights dinner. I also ask our waitress for corn instead of the beans, never got it. My daughter wanted the big straws, never got it. I would never go back there again.

refillable mug
09-13-2007, 07:15 PM
Unlike my mug, once was enough here. Maybe I just don't get it. :confused3 Decent service is part of a good dinning experience. We also had less than expected service last time we went.