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View Full Version : Le Cellier: Cancel your unused ADRs, please!


ILuvDVC2
09-09-2007, 03:53 PM
After a frustrating experience this week at Le Cellier, I'm starting this thread to vent a little about people who are booking multiple ADRs at this restaurant for the same day/week and not canceling their unused ADRs.

This past week we tried to secure an ADR there upon arrival at our resort, hoping to take a cancelled slot in any were available. Alas, no such luck. We were also told to show up when the restaurant opened for lunch, or when the menu changed from lunch to dinner in the late afternoon to see if they could accommodate a walk-up. Again, no luck on both counts. We were not even allowed to wait to see if any no-shows happened, as the hosts told us it was impossible because they were overbooked every day of the week!

I have spoken with a manager at Le Cellier, and with a resort concierge, about this experience, and both expressed their frustration at the fact that they are turning people away from the restaurant almost every day because the ADR system shows a fully-booked restaurant, yet they still wind up with a decent number of empty tables. Both the manager and the concierge blamed the multiple bookings and the guest's failure to cancel unused ADRs as the biggest frustration they face because of the number of disappointed guests they have to let down.

While it's understandable that people really want to be sure they don't miss out on their opportunity to dine at Le Cellier, the multiple ADRs bookings and or/failure to cancel unused ADRs are preventing other guests from sharing in the opportunity to enjoy this restaurant. In my way of thinking, it's common courtesy to cancel an ADR if you know you won't use it and you have the ability to do so. I understand that emergencies happen and sometimes people can't actually make the call to cancel their ADR, but in most cases, people can take the time to free up the slot for another guest.

Now, before anyone starts a "lack of planning on your part does not constitute an 'emergency' on my part" reply to this post, I will take full responsibility for not securing an ADR prior to our trip. I consider what happened last week to be a "lesson learned" experience, and now that I know better, I will make ONE Le Cellier ADR for any of my planned WDW visit dates, and will plan that day around my ADR. I just hope others who have multiple bookings at Le Cellier who only intend to eat there once during their stay will take the time to cancel their unused bookings so that others can enjoy it, too.

In fact, here is what I found in the "Advanced Dining Reservations Tips" on the DIS Dining page:

Be polite. Please cancel unwanted reservations. There is a family just like yours waiting for the reservation that you will not be using. Along the same line…making duplicate reservations for the same time frame so you having dining options rather than a single reservation is frowned upon and bad form.

Thanks for letting me vent...

kathie859
09-09-2007, 04:15 PM
I've read on occasion that WDW may be taking the bull by the horns and try to deal with this problem by cancelling obvious duplicate bookings. I hope that is true, frankly. It drives me NUTS when I read a post that says "well, we can't decide between Chefs or LeCellier so we booked both" or some such nonsense. Make up your minds already:confused3

StrollPatrolMom
09-09-2007, 04:18 PM
And really, it doesn't matter if you try to plan...we tried to get this restaurant 5 months in advance and at least 15 times since (hoping for a cancellation) to no avail. I'll be booking this one at 180+10 for our 08 trip and crossing my fingers!

Gotta see what all this buzz is about, and agree its a problem if tablea are going unused when people are being denied an ADR 5 months in advance...

I do get a chuckle from the posts where people try to book this and are told to come back in Feb!

simonkodousek
09-09-2007, 04:23 PM
I agree with you completely. People REALLY need to cancel double bookings; it is such a hassle to get any good ADR's what with double bookings.

ReneeA
09-09-2007, 04:26 PM
From what I've read and heard from CM's on our trips, that's not the way ADRS's work.

I understand ADR's to be that if you have an ADR, then you get the next available seating that opens up, ahead of walk ups. They don't "hold" tables for anyone...if there is a table available, they plug it with whoever is there - either an ADR if they show or a walk up if not.

Obviously, if they are completely booked up with ADR's then there isn't much possibility for getting the chance walk up, however, there shouldn't be any empty tables because it isn't the "traditional" reservation where they HOLD a table for you.

It was explained differently to us at Coral Reef one night than it was to you, obviously.:confused3


ETA: For the record, I agree with you...there should be a limit on ADR's made for a meal and it's in good taste to cancel if you aren't going to show.

ILuvDVC2
09-09-2007, 05:09 PM
From what I've read and heard from CM's on our trips, that's not the way ADR's work.

I understand ADR's to be that if you have an ADR, then you get the next available seating that opens up, ahead of walk ups. They don't "hold" tables for anyone...if there is a table available, they plug it with whoever is there - either an ADR if they show or a walk up if not.

Obviously, if they are completely booked up with ADR's then there isn't much possibility for getting the chance walk up, however, there shouldn't be any empty tables because it isn't the "traditional" reservation where they HOLD a table for you.

You are correct, they aren't necessarily "holding" tables, except that I was told at Le Cellier that the overbooking of ADRs prevents them from even allowing walk-ups to wait for potential no-shows. Even if you have and ADR, the decks are already stacked against you because you may still have to wait to see if any other ADRs booked at your time are no-shows before you can get in. They will eventually seat you because you have an ADR, even when they are overbooked (if all ADRs for the day show up), but your wait may be longer to actually get seated due to the overbooking conditions.

I'm now all in favor of Disney instituting the credit card guarantee program at Le Cellier that they use at the California Grill and other restaurants that charge you if you don't cancel your ADR 24 hours prior. This would definitely curb the issue and hopefully reduce the multiple bookings.

DLBDS
09-09-2007, 05:34 PM
It is annoying.

If I'm able to change my ADR time, I always cancel the old one before hanging up with the CM. On a trip back in Feb. we asked the club level CM to cancel 2-3 ADRs we knew we wouldn't be needing.

As far as the cc hold....I think it should be charged only if you don't show up. When you're at WDW you don't always know that the ADR you booked isn't going to work until the day of. A 24 hr. cancellation policy would not be good for me. For example: My mother and I had afternoon tea at the GVL at 2:00 one afternoon. We were supposed to be eating dinner just a few short hours later but we weren't the slightest bit hungry and decided the club level lounge would be sufficient for dinner that evening. (We each had the Buckingham Palace.) When we got back to the WL after tea, I asked the CM there to cancel our ADR that evening.

Forevryoung
09-09-2007, 05:45 PM
Well I cancelled a 5pm Le Cellier ADR for Jan 4th today

I may have too many ADRs but none are double booked! I just don't know if DBF will want to wake up for breakfast some mornings.

julm26
09-09-2007, 05:46 PM
I realized about a month ago that I had somehow double booked O'hanas for the same day different times. When I called to cancel one ADR the cast member told me Disney would have called me to ask me to cancel one anyway. Has anyone had this happen.

ElizabethB
09-09-2007, 06:07 PM
Disney bears some responsibility in this as well. Twice last week, I called to cancel ADR's we realized we wouldn't be using (once by cell phone from the parks and another day from our hotel). Both times, I was put in an extremely long cue to hold. After holding for 10 minutes or so each time, I simply gave up. Disney needs to make cancelling easier. The whole system should be moved online, IMO, or at least one ought to be able to cancel online.

Sorry to those who missed out because I didn't cancel (neither ADR was for Le Cellier by the way, which we never managed to book), but I tried.

my3disneygirls
09-09-2007, 06:11 PM
I saw here, that someone had an ADR cancelled, by Disney. They had two dinner times booked at two different restaurants and a flag went up apparently. If this post was true, then it does happen.

Joan1
09-09-2007, 06:12 PM
I can see this restaurant going to a credit card guarantee like California Grill
I think this would be a welcome addition to this restaurants

eeyore45
09-09-2007, 06:13 PM
I think it is all to easy to double book - you do not have to give your room ressie (and not all guests stay on site)) so you can give multiple names, numbers - -

next thing you know you'll see adr's for sale on ebay!!

(ITA i've been trying to get a ressie at Coral Reef - I have an adr, but golly I changed my mind and thought at 45 days out, 30 days out, 14 days out 7 days out - I could get some rearranging... but no - - it may be due to the Teppynaki closing - I understand if you've had a call because you originally had tepyanaki booked - you could get Le Cellier - so dont ask me how the whole system works - but it was explained to me similiar to the above poster from CR CM)

StrollPatrolMom
09-09-2007, 06:23 PM
I saw here, that someone had an ADR cancelled, by Disney. They had two dinner times booked at two different restaurants and a flag went up apparently. If this post was true, then it does happen.

for those who know the system, its really easy to double book and ADR...as those who do have posted openly how to do so in my short time here on the Dis on several occasions...

Winston1204
09-09-2007, 06:28 PM
I definitely agree with cancelling the ADR's you aren't going to use. Just a week or 2 ago I had posted that I was looking to get a LeCellier ADR in October (I know...I'm crazy...but I thought I'd give it a try)...and a fellow DISer PM'ed me saying they were going to cancel for the exact date and time I wanted!!! So...I GOT A LECELLIER ADR!!! I have a few ADR's I'm going to cancel..so I posted the list here 2 times....and I will post 1 more time...and if nobody replies...I will call and cancel. I figured I'd give it 1 more try and as it gets closer to the date (October) if nobody wants my ADR's from this Board...then I'll call and cancel them. IT'S ALL ABOUT RESPECT! If you know well in advance that you won't be using the ADR....just call and cancel. It's one phone call....and you might make a family's wishes come true!! :cool1:

LMO429
09-09-2007, 06:35 PM
so im confused :confused3 you mean to tell me people book more than one ADR at a time??? How does that happen doesnt the disney computer let them know. I know that my disney reservation has all the names of everyone staying in the room. Wouldnt a red flag go up if someone in the party made duplicate adr and then disney could cancel it.

I guess disney has no control on guests staying off site.

i think the biggest reason for the lack of adr's at L'Cellier is the fact that the space of the restaurant is just too small to accomodate the demand...maybe its time for a expansion....

LMO429
09-09-2007, 06:39 PM
Disney bears some responsibility in this as well. Twice last week, I called to cancel ADR's we realized we wouldn't be using (once by cell phone from the parks and another day from our hotel). Both times, I was put in an extremely long cue to hold. After holding for 10 minutes or so each time, I simply gave up. Disney needs to make cancelling easier. The whole system should be moved online, IMO, or at least one ought to be able to cancel online.

Sorry to those who missed out because I didn't cancel (neither ADR was for Le Cellier by the way, which we never managed to book), but I tried.

I have to agree with you! This past May we canceled reservations a couple of times..It was annoying walking around the park with my cell phone going through all the prompts just to cancel a reservation.

towards the end of the trip i realized i could just walk to the nearest restaurant walk in and cancel and rearrange there...hopefully that will help you next time instead of having to wait on the phone

Dafnaf
09-09-2007, 07:00 PM
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bntrdntht
09-09-2007, 08:29 PM
I miss the good old days when you didn't even need ADR!!! I just don't get it.:confused3

penjen
09-09-2007, 08:39 PM
I think that the overbooking of some Epcot restaurants is Disney's fault. They have over extended reservations since Teppan Edo is taking longer to complete. Disney has been adding reservations to the already booked restaurants.

TJA
09-09-2007, 08:40 PM
This is our favorite restaurant and I know how difficult it is to get a dinner ADR here. We had a 4:50 PM ADR in June and arrived timely for our table and were seated immediately. During our meal, there were at least 9 empty tables the entire time (we left around 6:30). We were so shocked that we asked the hostess when we left why there were so many open tables and she replied that they have numerous no-shows every night. I felt so sorry for the people that were turned away.

kaytieeldr
09-09-2007, 08:49 PM
As far as the cc hold....I think it should be charged only if you don't show up. When you're at WDW you don't always know that the ADR you booked isn't going to work until the day of. A 24 hr. cancellation policy would not be good for me. But while charging no-shows would penalize the no-show, it would NOT free up a table for some other Guest wanting to plan ahead and make a reservation at that restaurant. As for an X-hour cancellation policy not being good, or convenient, or working, for a given Guest - in all honesty, if Disney chose to institute the deposit-and-cancellation policy, I really can't see them customizing it to each individual Guest.
Both times, I was put in an extremely long cue to hold. After holding for 10 minutes or so each time, I simply gave up. Disney needs to make cancelling easier. You were IN a park? Disney makes it really easy for you to cancel a reservation:
- Go to Guest Services in any park
- Stop at ANY restaurant podium
- Pick up any pay phone and dial either 55 or 88 (the number will be on the phone), free.
- Stop at Lobby Concierge in your resort

princessesrule4
09-09-2007, 09:24 PM
I also agree with a credit card hold at Le Cellier !

YetanotherMouseFan
09-09-2007, 09:44 PM
I wonder why Disney doesn't have this programmed into their system? It should be a fairly simple fix. If they're using any kind of basic scheduling software, they should be able to set up parameters that no single person can have 2 reservations within a time frame, say 90 minutes. Of course, this wouldn't fix persons with different names/same party from reserving multiples, but it'd be a start.

Can you tell I've been having trouble getting ADR's for my November trip since July? :confused3

vascubaguy
09-09-2007, 09:45 PM
I talked to a CM today as I was changing my ADR at CA Grill. She said that they were aware that double-bookings where a huge problem and that they are researching them now and will automatically cancel them as they find them (and she said sometimes they don't cancel the one that you wanted)... now I don't know if I completely believe that it is automatic, but I do hope they do something.

Basically, there is no responsibility on the guest. I think Disney should start having CC guarantees on all the more popular restaurants. Charge them $10 per person for no-shows ($20 for the signature places)... it wouldn't be a punishment for those who follow-thru with their ADRs or make the effort to notify if they aren't going to make it, but it would definitely make sure that people who do double-book would be more conscious of making sure they cancel or be faced with paying the costs associated with the "convenience" of double-booking.

I think Disney should also only do a certain percentage of ADRs so that they can accommodate some walk-ups.

Ok, now all that said, I just booked my ADRs last week for a trip coming up in just over a month. Now the only reason I couldn't book earlier was that I didn't know how many people were going. Well I was able to get all of the places I wanted except for Le Cellier (and I knew it was a long shot at this point). However, I got an ADR at Coral Reef, CA Grill, Boma, and Raglan Road. Some of them aren't for the times I would prefer, but they are good enough. We'll definitely be eating and enjoying the fine dining that Disney has to offer.

kaytieeldr
09-09-2007, 09:53 PM
I think that the overbooking of some Epcot restaurants is Disney's fault. They have over extended reservations since Teppan Edo is taking longer to complete. Disney has been adding reservations to the already booked restaurants.
I won't disagree - but how would you propose Disney handle this situation? It's not the Guests' faults that the renovation is taking two or so months longer than originally planned. How would you deal with all the Guests whose reservations can't be honored because the restaurant didn't open on time?

Booknut
09-10-2007, 02:43 AM
I think ALL restaurant reservations should be a credit card hold, it will stop people who aren't 100% sure where they are going to eat from making reservations they are only half inclined to take and if they do decide to take them they will be much quicker on the mark in cancelling them if money is involved.

I also think this might cut back on the number of reservations and allow more people to just walk up to the restaurant or concierge that day and make a booking.

I can't see of any other way around this problem of double booking or people just not bothering to cancel.

LMO429
09-10-2007, 06:49 AM
[QUOTE=Booknut;20727520]I think ALL restaurant reservations should be a credit card hold, it will stop people who aren't 100% sure where they are going to eat from making reservations they are only half inclined to take and if they do decide to take them they will be much quicker on the mark in cancelling them if money is involved.

I also think this might cut back on the number of reservations and allow more people to just walk up to the restaurant or concierge that day and make a booking.

I agree with you that Having a CC to hold your reservation would def deter people from not showing up for their adrs and make it more accessible to walk ups... But when people are making adrs 6 mths before their trip they have no idea what may actually arise the day of their adr. In a perfect world when a person books their adrs they say i will be at "X" restaurant at such and such a time. The actual day rolls around and maybe they ate a big lunch, are exhausted or a million other reasons why they cant make what they thought they could 6 mths ago I dont think it would be fair to be charged for if at least they are considerate and they call up to cancel it. Disney just keeps raising the price and charging guests for everything!!!! I hope holding reservations dont get added to the list!

melomouse
09-10-2007, 07:07 AM
I hear your frustration, OP. I have a problem with the discourtesy guest to guest in not cancelling ADR's, too. A recent thread here on this very topic got me so furious that I dared not even participate!

While we have been lucky enough to get into LeCellier last minute in our last two trips - and I actually got in for DS' birthday in January - I want to say that Le Cellier, while good, is overrated if you go by reviews here. DS' penchant for maple creme brulee and pretzel bread is very well and good, but there are other fine steaks to be found on property at restaurants that are NOT impossible to reserve.

Yes, Disney could change the system. No / short notice penalties for the CC ADR's are getting higher. I have a feeling that when the current system is finally changed, it will be an enormous one - and everyone will find something new to rattle their cage about!!!

beachblanket
09-10-2007, 07:24 AM
By the way, why is the lunch menu on LeCellier different than the dinner menu? I literally can't find one dish on the lunch menu that I'd like to order! (on the dinner menu they have the filet mignon with risotto that makes me so sad I won't be able to have :sad1:)


Oh, please...

....The Canadian Cheddar Cheese Soup (which DISers go on and on and on and on about) is on both the lunch and dinner menu. As is the Beef and Barley Soup, Mixed Field Greens salad and Shrimp Cocktail. In fact, with the exception of the Mussels, the appetizer selection at lunch and dinner is exactly the same.

There's also a lot of overlap between the entrees. Yes, there are more steaks at dinner, but you can get filet mignon (with cream cheese mashed potatoes, if risotto is that important, you're eating at the wrong country - walk over to Italy).

Unlike dinner at lunch you have a very nice selection of entree salads as well as sandwiches.

Bottom line: lunch at Le Cellier is a better value than dinner.

Disney Ron
09-10-2007, 08:19 AM
After a frustrating experience this week at Le Cellier, I'm starting this thread to vent a little about people who are booking multiple ADRs at this restaurant for the same day/week and not canceling their unused ADRs.

This past week we tried to secure an ADR there upon arrival at our resort, hoping to take a cancelled slot in any were available. Alas, no such luck. We were also told to show up when the restaurant opened for lunch, or when the menu changed from lunch to dinner in the late afternoon to see if they could accommodate a walk-up. Again, no luck on both counts. We were not even allowed to wait to see if any no-shows happened, as the hosts told us it was impossible because they were overbooked every day of the week!

I have spoken with a manager at Le Cellier, and with a resort concierge, about this experience, and both expressed their frustration at the fact that they are turning people away from the restaurant almost every day because the ADR system shows a fully-booked restaurant, yet they still wind up with a decent number of empty tables. Both the manager and the concierge blamed the multiple bookings and the guest's failure to cancel unused ADRs as the biggest frustration they face because of the number of disappointed guests they have to let down.

While it's understandable that people really want to be sure they don't miss out on their opportunity to dine at Le Cellier, the multiple ADRs bookings and or/failure to cancel unused ADRs are preventing other guests from sharing in the opportunity to enjoy this restaurant. In my way of thinking, it's common courtesy to cancel an ADR if you know you won't use it and you have the ability to do so. I understand that emergencies happen and sometimes people can't actually make the call to cancel their ADR, but in most cases, people can take the time to free up the slot for another guest.

Now, before anyone starts a "lack of planning on your part does not constitute an 'emergency' on my part" reply to this post, I will take full responsibility for not securing an ADR prior to our trip. I consider what happened last week to be a "lesson learned" experience, and now that I know better, I will make ONE Le Cellier ADR for any of my planned WDW visit dates, and will plan that day around my ADR. I just hope others who have multiple bookings at Le Cellier who only intend to eat there once during their stay will take the time to cancel their unused bookings so that others can enjoy it, too.

In fact, here is what I found in the "Advanced Dining Reservations Tips" on the DIS Dining page:



Thanks for letting me vent...

http://http://www.disboards.com/showthread.php?t=1555105 (http://www.disboards.com/showthread.php?t=1555105)

Steve I hear you. Read this thread above that I started on 8/20. I complained about people not cancelling ADR's and was told everything from life happens, what if we were stuck on a ride, to what if we are having too much fun and forget about our ADR, as if these were valid reasons for not cancelling.

Please read through the thread I posted, it's interesting.

BTW, read my intial post that starts the thread. I said how while walkups were being turned away, during our dinner at Le Cellier there were 6-8 tables opened the entire time. You'll read some responses in my thread where I was told the kitchen or waitstaff were probably short staffed therefore the open tables. Your intial post here proves that theory wrong!!!

Forevryoung
09-10-2007, 08:56 AM
I'm going to play devil's advocate for a min. While I agree with you regarding canceling ADRs, there is another side:

You have to call the ACTUAL restaurant to let them know you aren't coming if it's just a short time before your ADR. You can't just call disney dining (people all over the country) or do it through central reservations- the message doesn't get to the restaurant.

A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

And by placing a CC on my reservation, would I lose money calling Cape May 30min prior to my ADR? How far in advance would a cancellation call be needed to not be charged? Actually I think that if a CC was required for ADRs, I wouldn't make any and eat offsite or CS. And if Disney has 6-9 open tables during typical meal hours, they need a new statistician. They aren't booking enough ADRs for that restaurant to account for cancellations!

PS You went during Free Dining- I consider dining to be atypical of what you find during the rest of the year

melomouse
09-10-2007, 09:03 AM
The situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair?
Am I "taking" someone else's spot at Cape May by being unsure?



ummmm.. yes!

Disney Ron
09-10-2007, 09:11 AM
I'm going to play devil's advocate for a min. While I agree with you regarding canceling ADRs, there is another side:

You have to call the ACTUAL restaurant to let them know you aren't coming if it's just a short time before your ADR. You can't just call disney dining (people all over the country) or do it through central reservations- the message doesn't get to the restaurant.

A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

And by placing a CC on my reservation, would I lose money calling Cape May 30min prior to my ADR? How far in advance would a cancellation call be needed to not be charged? Actually I think that if a CC was required for ADRs, I wouldn't make any and eat offsite or CS. And if Disney has 6-9 open tables during typical meal hours, they need a new statistician. They aren't booking enough ADRs for that restaurant to account for cancellations!

PS You went during Free Dining- I consider dining to be atypical of what you find during the rest of the year

Yes you are taking someone's spot at Cape May if you don't cancel.

BTW, when we saw 6-8 tables empty during our dinner at Le Cellier it was during this past March when there wasn't Free Dining. I know your post was for the OP, but I just thought I'd let you know it doesn't just happen during Free Dining.

We are going to Beaches & Cream on 9/19 and did NOT make an ADR for anywhere else. We'll just wait however long to be seated.

my3disneygirls
09-10-2007, 09:15 AM
A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

Actually I think that if a CC was required for ADRs, I wouldn't make any and eat offsite or CS.


Yes, you are taking someone's spot at Cape May. Perhaps someone who's first choice would be to go to Cape May and can't because you want to have a chance get your first choice and are using the Cape May ressie as a fall back.

Actually, I was thinking that asking for a CC for an ADR may be unfair, but now that I know that it will deter people that abuse the ADR system from making TS ADR's I will rethink my position.

Dafnaf
09-10-2007, 09:22 AM
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penjen
09-10-2007, 09:35 AM
I won't disagree - but how would you propose Disney handle this situation? It's not the Guests' faults that the renovation is taking two or so months longer than originally planned. How would you deal with all the Guests whose reservations can't be honored because the restaurant didn't open on time?

I'm just stating a fact.
If someone cancels from Lecellier (as an example) is anyone even sure that the ressie becomes available since they are overbooked.

beachblanket
09-10-2007, 09:38 AM
I disagree, I think dinner is a much better value. Especially when you're on the DDP...

When you take into account service, that may be arguable even with the DDP. In our experience, waits to be seated at lunch are shorter than at dinner and service is definitely prompter. So if one isn't on the dining plan, lunch is clearly a better value (no, the filet portion then is not smaller!!!);)

vascubaguy
09-10-2007, 09:38 AM
I'm going to play devil's advocate for a min. While I agree with you regarding canceling ADRs, there is another side:

You have to call the ACTUAL restaurant to let them know you aren't coming if it's just a short time before your ADR. You can't just call disney dining (people all over the country) or do it through central reservations- the message doesn't get to the restaurant.

A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

And by placing a CC on my reservation, would I lose money calling Cape May 30min prior to my ADR? How far in advance would a cancellation call be needed to not be charged? Actually I think that if a CC was required for ADRs, I wouldn't make any and eat offsite or CS. And if Disney has 6-9 open tables during typical meal hours, they need a new statistician. They aren't booking enough ADRs for that restaurant to account for cancellations!

PS You went during Free Dining- I consider dining to be atypical of what you find during the rest of the year

This is a similar situation to "using" the system to have options. It would be the same as if you booked an ADR at Cape May and another at Le Cellier because you won't know for sure if you'll be craving seafood or steak. Either way, it could prevent someone from getting a table because you have indicated that you are going to be there (not that you might be there).

This is why I like the idea of using CC guarantees but limiting the number of guarantee slots they take so that they can also accommodate walk-ups. That would allow those uncertain folks who don't want to truly commit to go checkout the wait time at one place and still have the option to go over to another location and be able to get in (even if they have to wait some).

dodukes
09-10-2007, 09:45 AM
What I dont understand is the people who claim that what if they ate a big lunch or what if this or what if that. When i make my ts, i plan on eating them. Meaning we have a dinner at lets say 7:40, well im gonna make well sure that i dont eat lunch at 4pm that day, or stuff myself not to be stuffed for dinner. I mean some things are common sense. Being stuck on a ride and being late is one thing but not going just because or the becasue you are full, i dont thin you should be makig ts's if you cant eat properly before. Seriously, if you make a ts, you know what youre going for so its not like its a surprise when you get there and "oh no, its too much food or im too full". I dont by that. I have done a couple of 2 ts for around the same time, i think i have done it twice but i cancel them at least a month ahead (or in the case i have transferred to two disers). Ive done it twice for my own reasons. Is it right, probably not, but they were cancelld, they werent made as a backup for the day off, which is what i dont understand people doing. If you make a ts, stick with it, i cant understand many reasons for why people need a backup, plan properly and you wont need a backup. And yes a cc charge will kinda be annoying but it may cut down on some but honestly if i had to temporarily double book for whatever the reason, i will just do the cc charge 2x and then cancel.

my3disneygirls
09-10-2007, 10:12 AM
When you take into account service, that may be arguable even with the DDP. In our experience, waits to be seated at lunch are shorter than at dinner and service is definitely prompter. So if one isn't on the dining plan, lunch is clearly a better value (no, the filet portion then is not smaller!!!);)

The menu online states that the lunch filet is 5 oz and the dinner one is 7 oz.

Mermaid_Ariel
09-10-2007, 11:07 AM
A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

:headache: :headache: :headache:

See, that's not fair for someone who will be sure that they want to eat at Cape May.

I think that everyone who says, "We ate a big lunch" or "We got stuck on a ride" are poor planners. If you know that you have a dinner reservation, it's a commitment! Emergencies come up but there's no excuse for double-booking when everyone knows that reservations are hard to come by. Just remember there's some other family just like yours who would like to have dinner, too!! :headache:

I think if "what ifs" are a problem for some people, only make one or two TS reservations and eat CS! CS allows for more flexibility.

nuttylawprofessor
09-10-2007, 11:39 AM
I hope that they fix this problem for the sake of the new visitors and cast members as well. It's not a new problem, but one that has been exacerbated by the dining plan, the advent of the internet, and global warming. Ok, I'm exaggerating. But still, as more people get caught up in the ADR frenzy that we create on these boards and others, it becomes more and more difficult for the new Disney visitors to really enjoy their trip. It's almost like you show up to school, and you notice that the "cool kids" have already established their territory and you're on the outside looking in.

As for the cast members, they've been lamenting this system for quite a while. Hosts feel compelled to turn away walk-ups because the ADRs suggest they're booked. Meanwhile, the number of no-shows is substantial and the waiters are left with empty tables and no tips. It doesn't just happen at places like LeCellier. I saw it at the GF Cafe and quite a few other locations.

I fully support reducing the number of ADRs for a location to allow for walk ups. I would also like to have a CC guarantee for many other restaurants.

Dafnaf
09-10-2007, 11:52 AM
--

dodukes
09-10-2007, 11:52 AM
:headache: :headache: :headache:

See, that's not fair for someone who will be sure that they want to eat at Cape May.

I think that everyone who says, "We ate a big lunch" or "We got stuck on a ride" are poor planners. If you know that you have a dinner reservation, it's a commitment! Emergencies come up but there's no excuse for double-booking when everyone knows that reservations are hard to come by. Just remember there's some other family just like yours who would like to have dinner, too!! :headache:

I think if "what ifs" are a problem for some people, only make one or two TS reservations and eat CS! CS allows for more flexibility.

well said :thumbsup2

spiceycat
09-10-2007, 11:59 AM
okay I though they were still doing what they use. if you don't show up within 15 minutes of your ADR it is cancelled and walk up can go in?

they don't this anymore?

when I call to cancel a reservation the CM are always surprised. Now I know why.

ILuvDVC2
09-10-2007, 12:03 PM
Quite the conversation we've got going, huh? I appreciate all the responses, and I am glad to know that I'm not alone in my experience.

The comment about being able to go up to a podium at any restaurant and check on or cancel ADRs at another restaurant is a great tip. We were made aware of this option when we were there last week, and the cancelation updates in the system immediately. I think this option could make the cancellation process much easier for everyone.

Thanks again for all the comments thus far!

tinkerbell60
09-10-2007, 12:26 PM
I'm going to play devil's advocate for a min. While I agree with you regarding canceling ADRs, there is another side:

You have to call the ACTUAL restaurant to let them know you aren't coming if it's just a short time before your ADR. You can't just call disney dining (people all over the country) or do it through central reservations- the message doesn't get to the restaurant.

A situation I'm going to encounter- I really want to eat at Beaches and Cream. DBF really wants to eat at Cape May. I made an ADR for Cape May but we are going to try to get into Beaches and Cream first. If we aren't going to have to wait long for a table, we will stay, otherwise we'll go to our Cape May ADR and call Cape May to let them know we aren't coming. Is my plan unfair? Am I "taking" someone else's spot at Cape May by being unsure?

And by placing a CC on my reservation, would I lose money calling Cape May 30min prior to my ADR? How far in advance would a cancellation call be needed to not be charged? Actually I think that if a CC was required for ADRs, I wouldn't make any and eat offsite or CS. And if Disney has 6-9 open tables during typical meal hours, they need a new statistician. They aren't booking enough ADRs for that restaurant to account for cancellations!

PS You went during Free Dining- I consider dining to be atypical of what you find during the rest of the year

If you really want to eat at Beaches and Cream - be there when it opens, which I believe is 11:30am (might be 11:00am so double check!). We did this in August, got right in for lunch!

tarheelmjfan
09-10-2007, 12:26 PM
I agree with you that Having a CC to hold your reservation would def deter people from not showing up for their adrs and make it more accessible to walk ups... But when people are making adrs 6 mths before their trip they have no idea what may actually arise the day of their adr. In a perfect world when a person books their adrs they say i will be at "X" restaurant at such and such a time. The actual day rolls around and maybe they ate a big lunch, are exhausted or a million other reasons why they cant make what they thought they could 6 mths ago I dont think it would be fair to be charged for if at least they are considerate and they call up to cancel it. Disney just keeps raising the price and charging guests for everything!!!! I hope holding reservations dont get added to the list!

This really has an easy solution. If people think things may come up preventing them from making it to their ADR, they should wait to book them when they're more sure of their plans. I really don't get all the rationalization for double booking &/or not cancelling. Noone is forced to book ADRs at any time, much less 180+10 days in advance. Those who don't want to be tied to ADRs, don't have to book them. IMHO, securing an ADR with a CC, would assure those who intend to keep them would be the people booking the restaurant, rather than those who may want to eat there, if nothing else comes along.

TheRustyScupper
09-10-2007, 12:51 PM
1) Is there a double-booking problem? Yes.
2) Is that the main problem? No.
3) The main problem is
. . . lots of folks who want to eat at WDW restaurants
. . . not enough seats for those who want to eat
. . . especially at popular eateries
4) The DDP, and some double bookings, have merely intensified the problem.
5) With so many more eating requests, the eateries are swamped.
6) And, WDW is not building more eateries for the increased crowds.
7) It was explained that that is one reason for the changes to DDP.
8) WDW needs to reduce the amount of DDP's sold, as
9) They could theoretically be in court for fraud. *
10) So, you can out some blame on double-booking, but most is WDW incurred.

* NOTE: When you sell more space than is available, it is illegal. That is why Jim Bakker went to prison. It was getting close for DDP, because there are physically not enough seats for people staying at the resorts. Although there two eateries being built, for the most part, WDW does not build new eateries.

beachblanket
09-10-2007, 01:13 PM
I dunno. This is a picture of the filet mignon from the lunch menu (posted by MargJ on the food pics thread):
http://i47.photobucket.com/albums/f188/disnee4us/IMG_1315.jpg
It looks sooo tiny.
Also I'm looking at the menus on allearsnet and it does look like its 2 oz smaller on the lunch menu. :sad1:

That steak must have been incinerated prior to being accidently run through a trash compressor.

Here's standard photos (courtesy of Omaha Steaks) of properly prepared five ounce and seven ounce filets:

Five:
http://ec1.images-amazon.com/images/I/61Q0C46X2VL._AA280_.jpg

Seven:
http://ec1.images-amazon.com/images/I/313B59KJDNL._AA160_.jpg

Size difference between the two? Yes. Massively substantive, life-changing difference? No, and one that might almost disappear depending upon how a given steak is prepared.

Again, if people are looking for Fred Flintstone portions, go to Shula's:

http://farm1.static.flickr.com/131/385961751_21cd057c42.jpg

fla4fun
09-10-2007, 01:59 PM
I think the problem with the empty tables is that the hosts are told the restaurant is fully booked and to not take any walk ins. So when some of the ADR's are no shows, and the other ADR's haven't checked in yet, there are tables just sitting there with no one to fill them. It's a real shame that they can't work around that some way.

It's too bad that there's not some sort of automated paging via cell phone, where you could put your name on a waiting list, if there are empty tables, they start going down the waiting list and paging interested people, and if you reply to the page, you're in. That way, people who had gone about their business and may not even be in the park anymore just wouldn't reply, but if you really wanted the chance to get in, you'd have one. Then the servers would be happy because they would have full tables and the guests who couldn't get ADR's ahead of time would be happy because they'd have a chance to get in.

grimley1968
09-10-2007, 02:13 PM
I think ALL restaurant reservations should be a credit card hold, it will stop people who aren't 100% sure where they are going to eat from making reservations they are only half inclined to take and if they do decide to take them they will be much quicker on the mark in cancelling them if money is involved.

I also think this might cut back on the number of reservations and allow more people to just walk up to the restaurant or concierge that day and make a booking.

I can't see of any other way around this problem of double booking or people just not bothering to cancel.

I've been screaming this for a couple of years on here. I've been saying it to every person I talk to at 407-wdw-dine as well when I make my ADR's.

IMO, this would solve the problem, and quickly.

But in return, WDW needs to guarantee a table with a credit card hold, not just a place in line for a table, which is what ADR's are now. It's really not much skin off Disney's nose if someone doesn't show up for an ADR as it is for most restaurants, because Disney does not have to block tables off for ADR's until they show up in line.

With CC holds and actual reservations, the customer side would be made honest, through CC holds and penalties for non-cancellation, AND WDW would be made honest (by having to set aside an actual reserved table with a reservation).

This is essentially what happens when you book Hoop De Doo Revue. It works quite well, IMO, and there never seem to be any problems with guests having to give CC numbers to book HDDR, since there never seems to be an empty seat in the place when we go. Yet we know that there will be a table for us at the exact time we booked for, because we have a CC hold on it. The only reason to stand in line at HDDR is to get one of the better tables, instead of, say in the very back where it's hard to see the show. But you know you will be seated.

I see no reason why even the least popular table service restaurants couldn't have ADR's that work as actual reservations like they do with HDDR. In most cases, the lines would be reduced dramatically because there is no show where you'd want to get as close a table as possible.

sjaakie
09-10-2007, 02:16 PM
I'll be booking this one at 180+10 for our 08 trip and crossing my fingers!


Could anyone explain to me what 180 +10 means?
Its the firs time we would like to use the DDP and I have so much to learn about it.

Thank you.

beachblanket
09-10-2007, 02:47 PM
Could anyone explain to me what 180 +10 means?
Its the firs time we would like to use the DDP and I have so much to learn about it.

Thank you.

180+10 simply means that as a someone with a confirmed reservation at a Disney resort, you have the ability to call exactly 180 days out from your arrival and book dining not only for that day, but also for up to ten additional days of a stay.

Now, for LeCellier (and a few other dining spots in very high demand), that helps...somewhat. Let's say you are checking in on a Monday, and call exactly 180 days exactly at 7am (when Disney Dining opens) out from that date. If you do that and request a LeCellier ressie for your arrival day, you are likely to get it (not necessarily for your preferred time, but likely sometime around it).

However, if you state you want a LeCellier seating for Wednesday (the third day of your visit), the CM will likely tell you nothing is available. That's not because everything that day has already been booked.

Instead, it's because Disney intentionally "holds back" most of these high demand ressies beyond 180 days, to prevent them from all being grabbed up by "ADR abusers" (e.g., people who call up and reserve 4-5 meals at the same restaurant, intending to wait until they are at WDW to decide which ones they really want).

Bottom line: you have the highest likelihood of getting a Cellier ressie if you request it for a seating on your arrival day - and make that request the moment Dining services exactly 180 days out.

sjaakie
09-10-2007, 03:27 PM
180+10 simply means that as a someone with a confirmed reservation at a Disney resort, you have the ability to call exactly 180 days out from your arrival and book dining not only for that day, but also for up to ten additional days of a stay.

Now, for LeCellier (and a few other dining spots in very high demand), that helps...somewhat. Let's say you are checking in on a Monday, and call exactly 180 days exactly at 7am (when Disney Dining opens) out from that date. If you do that and request a LeCellier ressie for your arrival day, you are likely to get it (not necessarily for your preferred time, but likely sometime around it).

However, if you state you want a LeCellier seating for Wednesday (the third day of your visit), the CM will likely tell you nothing is available. That's not because everything that day has already been booked.

Instead, it's because Disney intentionally "holds back" most of these high demand ressies beyond 180 days, to prevent them from all being grabbed up by "ADR abusers" (e.g., people who call up and reserve 4-5 meals at the same restaurant, intending to wait until they are at WDW to decide which ones they really want).

Bottom line: you have the highest likelihood of getting a Cellier ressie if you request it for a seating on your arrival day - and make that request the moment Dining services exactly 180 days out.


Thank you for your quick answer.
It seems Iím caught between two problems. Last year we could not get any sit down restaurant for the whole time we stayed at WDW. Everywhere we got as an answer first free reservation in two weeks.

Never thought that someone could make two reservations and not use them.
(sorry guys but all the excuses are lame) It would be the best if there was a fee taken of your CC and a now-show means your lost your fee.

I worked in a gift shop were customers could make a reservation on there Christmas gifts.
We stored them until 24 December and the end we ended up with a lot of unpaid gifts ,witch other costumers would have died for.
After we let all the customers pay just 20 dollar EVERYONE showed up.


I already made my ADR list.
Citroco`s, Artist point, Narcoossees, California Grill, Christal Palace and Ohana`s.
We would be very dissapointed if we could not dine there, but reading this topic I will need a lot of Pixie Dust to make our dreams come true

Forevryoung
09-10-2007, 04:01 PM
You guys convinced me- We will go to Cape May and won't even try to go to Beaches and Cream. I'll let someone else wait for their spot at Beaches and Cream :goodvibes

I don't want to be unfair to anyone else.

dodukes
09-10-2007, 04:20 PM
You guys convinced me- We will go to Cape May and won't even try to go to Beaches and Cream. I'll let someone else wait for their spot at Beaches and Cream :goodvibes

I don't want to be unfair to anyone else.

Cape may is rally good. We have eaten there twice and enjoyed it both times!! Of the two, i would pick cape may.

dioxide45
09-10-2007, 07:46 PM
I saw someone mention having the ADR system available online. I think that this would only make the problem bigger as people could open multiple accounts and make plenty of bookings further abusing the system. Making the system easier to use is not necessarily a good thing. Now just allowing cancelations online may be helpfull.

snowdrift7
09-11-2007, 07:19 AM
I dunno. This is a picture of the filet mignon from the lunch menu (posted by MargJ on the food pics thread):
http://i47.photobucket.com/albums/f188/disnee4us/IMG_1315.jpg
It looks sooo tiny.
Also I'm looking at the menus on allearsnet and it does look like its 2 oz smaller on the lunch menu. :sad1:

Ha! I was there on Saturday and it struck me as so tiny too - but believe me, with the soup and dessert, this was the perfect amount of food for lunch. I was happy that it wasn't a larger cut because then I would have been sleepy all afternoon. BTW, it was delicious!!

mrsnj91
09-11-2007, 07:37 AM
I understand ADR's to be that if you have an ADR, then you get the next available seating that opens up, ahead of walk ups. They don't "hold" tables for anyone...if there is a table available, they plug it with whoever is there - either an ADR if they show or a walk up if not. Now see that is opposite of what I was told. We also had one day with no ADR. My fault. I get that. We were at MGM and went up to Sci Fi and talked with the guy there. No openings there. No openings in any park, resort or DTD ANYWHERE. SO I asked about walkin and he told me that each resturant only has so many walkin tables. Sci Fi had 5 that day. If there were 10 families standing and waiting for a table, it was highly unlikely we would get a table unless we wanted to just sit and wait a long time.:confused3 We ended back at our resort.

I don't understand how you can make multi. reservations. That is easy to put a stop too. If I call and make ressies at two resturants at the same time/same day all they have to do is say "Sorry but you seem to have a reservation already at ----- at that same time. Which would you like?". :sad2: That is just wrong!

snowdrift7
09-11-2007, 08:10 AM
I don't understand how you can make multi. reservations. That is easy to put a stop too. If I call and make ressies at two resturants at the same time/same day all they have to do is say "Sorry but you seem to have a reservation already at ----- at that same time. Which would you like?". :sad2: That is just wrong!

I made ADR's for this trip as early as May and as late as August - kept revising based on recommendations on these boards. Turns out I used several different phone numbers to make them - cell, home and my work phone which is in my home. Of course, when I cancelled ADR's, I used my conf #. But that's why Disney instituting a policy to cancel duplicate reservations just wouldn't work and inconsiderate people would still be able to double book. So maybe giving a credit card would keep people from double booking.

Anyway i'm here now- instead of reading the boards i gotta go eat :rotfl:

Enjoy your planning - that's half the fun (until you arrive) :goodvibes
cyn

njbeachbum
09-11-2007, 08:16 AM
I don't understand how you can make multi. reservations. That is easy to put a stop too. If I call and make ressies at two resturants at the same time/same day all they have to do is say "Sorry but you seem to have a reservation already at ----- at that same time. Which would you like?". :sad2: That is just wrong!

I agree, but people will find a way to cheat the system. I called 180+10 days out and made one TS reservation for each night we were there. That's it. I find it irritating that other people's indecision makes life more difficult for others.

Pixiedustspreader
09-11-2007, 11:36 AM
Just cancelled.

speakupjc
09-11-2007, 11:57 AM
Please be aware that everyone who books the same restaurant multiple times isn't always going to only go for 1 day for instance I am going to Disney World for 5 days and I have LeCellier booked every day. I attend to go to this restaurant for every meal because I like it that much. None of ADR's will not be used.

dodukes
09-11-2007, 12:04 PM
Please be aware that everyone who books the same restaurant multiple times isn't always going to only go for 1 day for instance I am going to Disney World for 5 days and I have LeCellier booked every day. I attend to go to this restaurant for every meal because I like it that much. None of ADR's will not be used.

I dont think people care if you book the same restaurant multiple times during your trip, its just that people dont want you to book le celler (or any other) for 5pm and 7pm the same night.

On a side note, wow 5 days at le cellier!!!, r u sure wyou wont get tired of it!..lol, i know i woud..lol altho given this last meal was our first dinner i culd go there everyday for the mussels alone, yum!!

my3disneygirls
09-11-2007, 12:43 PM
Please be aware that everyone who books the same restaurant multiple times isn't always going to only go for 1 day for instance I am going to Disney World for 5 days and I have LeCellier booked every day. I attend to go to this restaurant for every meal because I like it that much. None of ADR's will not be used.

Wow! I don't think I can eat anything five days in a row. The last time I was in Maine by the third day I was sick of lobster. My husband thought I was crazy. With all of the great food in Disney I don't think I could limit myself to just one place.

StrwLady
09-11-2007, 01:29 PM
okay I though they were still doing what they use. if you don't show up within 15 minutes of your ADR it is cancelled and walk up can go in?

they don't this anymore?

when I call to cancel a reservation the CM are always surprised. Now I know why.

I had ADR's for a large party at the Prime Time Cafe one afternoon. 6 of my party had not arrived. When I arrived I checked in and started waiting. When we were called to be seated the rest of my party still had not arrived. So I talked to the CM. I didn't want to lose my ADR if something happened and they didn't show up at all. The CM explained that they could hold my ADR for up to 1 hour or we could change it and go in as a party of 3. Fortunately the rest of my party showed up and we had a nice dinner.

I think Disney should give you a set amount of time to arrive (1 hour is too much in my opinion), maybe 15 or 30 minutes, and if you do not show up then your ADR is released to walk up. But if they are truly overbooking ADR's then they are taking in account no shows. And if over booking then that table wouldn't be available for walk up and shouldn't be empty. It should be filled with the overbooked ADR.

speakupjc
09-11-2007, 02:06 PM
No I won't get tired of it as they have different things on the menu that I can try for instance salmon 1 night and steak the next. I will just get 5 separate and different entrees and really experience Canada. I figure it is an outstanding way to get the most bang for my buck.

vascubaguy
09-11-2007, 02:35 PM
People are tossing out great ideas for helping combat this problem... perhaps we should also be sending messages to WDW directly so that they can hear them too?

queenofhartz
09-11-2007, 03:16 PM
I'm not asking this question to be confrontation at all. I've never worked in a restaurant, so I definitely do not understand the ins and outs of restaurant reservations, but here's my question:

Why doesn't Disney do their reservations like normal restaurants? For instance, here in Atlanta, you can make a reservation at most of the nicer restaurants, but you can also walk-in if you are willing to wait (admittedly, sometimes the waits are substantial.) Even the most popular restaurants will seat you if you don't mind waiting 1-2 hours (yuck). But, I guess I'm confused about why Disney turns away people that might be willing to wait 30 min to an hour for a table? If no one shows up after 15 or 20 minutes, can't they just sit someone else at that table? It seems like they would make more money this way too? :confused:

I kinda feel stupid asking this question, because I'm sure there's a logical answer I just don't understand. :rotfl:

OH!! I just noticed StrwLady's response after I posted this. Yes, that what I was wondering too....why doesn't Disney release the table to a walk up after 15-30 min or so?

SJSKJ
09-11-2007, 03:52 PM
I feel your pain. I was actually at Le Cellier on Sept. 6th. ADR was for 6:10, we got there a little early, probably around 5:50. We weren't seated until 6:15....no big deal, right :confused3 ...until we get to our table and there are at least 8 empty tables just in the vacinity of our table! I couldn't help but think of all of the people who would have loved to have had dinner there that night and were turned away.:sad2:

Oh and by the way....4 of the 8 empty tables were never occupied during our entire meal. :confused3

LarryJ
09-11-2007, 04:03 PM
I'm now all in favor of Disney instituting the credit card guarantee program at Le Cellier that they use at the California Grill and other restaurants that charge you if you don't cancel your ADR 24 hours prior. This would definitely curb the issue and hopefully reduce the multiple bookings.

Or as an alternative have every restaurant precharge (i.e. cc hold) like $10 per person and have a full refund if canceled like 7 days out and only a $5 refund canceled 48 hours out and no refund if done within 48 hours. I think that would reduce the number of no shows. There just has to be a better way of doing this whole ressie thing.

Larry

LarryJ
09-11-2007, 04:07 PM
As far as the cc hold....I think it should be charged only if you don't show up. When you're at WDW you don't always know that the ADR you booked isn't going to work until the day of. A 24 hr. cancellation policy would not be good for me. For example: My mother and I had afternoon tea at the GVL at 2:00 one afternoon. We were supposed to be eating dinner just a few short hours later but we weren't the slightest bit hungry and decided the club level lounge would be sufficient for dinner that evening. (We each had the Buckingham Palace.) When we got back to the WL after tea, I asked the CM there to cancel our ADR that evening.

What happened when you canceled an ADR just a few hours ahead of the ressie is exactly what a cc hold on any ressie with some level of penalty if not canceled so that others have a better chance to use that canceled ADR would reduce.

Larry

LarryJ
09-11-2007, 04:22 PM
I saw someone mention having the ADR system available online. I think that this would only make the problem bigger as people could open multiple accounts and make plenty of bookings further abusing the system. Making the system easier to use is not necessarily a good thing. Now just allowing cancelations online may be helpfull.

But if you still required a cc hold with meaningful $$ penalities if not canceled in a timely fashion you would I think reduce any abuse.

Larry

tixx
09-11-2007, 05:02 PM
They should charge $25.00 for noshows , per reservation keeps everyone honest when it effects thier pocket

LarryJ
09-11-2007, 05:09 PM
They should charge $25.00 for noshows , per reservation keeps everyone honest when it effects thier pocket

We could debate how much and when forever, but your idea is exactly what my prior posts here were suggesting. In contracting it's called incentivizing contract terms. If you make a contract (i.e. an ADR) and don't honor it the contract is useless unless there is some penalty associated with that contract for not honoring it. Unless you do that the contract is useless. :scared1:

Larry

conandrob240
09-11-2007, 06:40 PM
I don't really understand what the problem is for restaurants. Sure, cancel your ressies out of consideration. But if the reservation doesn't show within a period of time (15, 20 r 30 minutes), then they should jst seat from a waitlist of walk-in guests. Problem solved!

KYCruiseCrazy
09-11-2007, 11:17 PM
i just can't see my self making more then 1 ressie per day on a 9+ night trip. unless we plan 2 TS meals at the same park. we can't do like some do (would be a cool idea to try NOT) make 3-4 ADR's per day to see what works. i always make the ADR then plan the day around it.:teacher:

kimnkel
09-12-2007, 12:11 AM
...And once again I read about behavior that would never even occur to me to engage in. What am I? Some kind of throwback? For Pete's sake, I'm only 47 years old; I am not from the Victorian Age or whatever.

The More Things I Would Never Do List:
Make multiple ADR's (just because I can).
Not cancel an ADR I can not make.

JUST WALK UP TO ANY RESTAURANT AND OPEN YOUR MOUTH AND SAY, "Excuse me; I need to cancel an ADR."

Try it. Repeat after me: "Excuse me, I need to cancel an ADR."

While I am ranting, try this, oh rude ones (and you know who you are): Try not pushing your way to the front. Just, you know; once. Just practice civility. Try it, you may actually like not having to behave as if you are the center of the universe. It may lower your blood pressure.

Tacky. IT IS TACKY TO ONLY CARE ABOUT ONESELF. Yes. EVEN WHEN ON VACATION. I do NOT care if you are paying a lot of money to have fun; so is everyone else. I do NOT care if you have been looking forward to this "forever"; so has everyone else.

LISTEN UP, SPECIAL SNOWFLAKES: YOU DO NOT HAVE THE RIGHT TO HAVE A "GOOD TIME" AT THE EXPENSE OF OTHER PEOPLE.

What the heck is the malfunction of some folks? Do they have to have multiple ADR's for the same meal just to keep other people from possibly eating at a restaurant they may want to eat at, or are they just so afraid they might miss something that they can never commit to anything?

Good grief, people: GET A GRIP. "I want to do this, and DBF wants to do that, but we would really, really like to do blahblah, but we couldn't get ressies but we'll still try to get in anyway but we booked 4 other places at the same time and day in case we couldn't get in at blahblah after all. Is that rude?" :headache: YES! YES! and YES! you little princess:

I do not like the idea of Disney charging CC's for all no-show ADR's but I can see that it may be headed for that. And whom will be to blame? Hmm? Hmm? You know who you are, folks.

But here's an ? : How would that be handled during the annual free dining fiasco?

FWIW, we dined at Le Cellier last Xmas, and we found it to be only so-so.

Just one woman's opinion.

Again, FWIW, we rarely make more than one TS reservation per day as we find it too much hassle to plan our entire day around sit down meals. We like CS because we have more flexibility, and food is just not our family's priority at Disney.

:flower3: Thanks for letting me rant and ramble.

PS and OT: Why is it I read all this belly-aching about how horrible the bus service is--- then see people stampede to them like it is the last lifeboat off the Titanic? If the buses are so awful, what's the hurry? Oh, right. They might have to wait another unbearable 20 minutes <gasp> if they don't cut the line for this one. They are SO right; it is absolutely worth cutting in line, shoving their way to the front, smashing toddlers and old people and just generally making total @$$e$ out of themselves in the process. Here's a TIP: JUST LEAVE EARLIER.

No charge.

NEXT, please! Who's next! popcorn::

odd1
09-12-2007, 05:11 AM
I don't really understand what the problem is for restaurants. Sure, cancel your ressies out of consideration. But if the reservation doesn't show within a period of time (15, 20 r 30 minutes), then they should jst seat from a waitlist of walk-in guests. Problem solved!


This is exactly what they do. Granted, it keeps others from being able to make an ADR if the restaurant appears booked on paper, but if they walk in, they're not going to be turned away if the restaurant has empty tables (as implied in the OP).

Mermaid_Ariel
09-12-2007, 05:47 AM
LISTEN UP, SPECIAL SNOWFLAKES: YOU DO NOT HAVE THE RIGHT TO HAVE A "GOOD TIME" AT THE EXPENSE OF OTHER PEOPLE.

:rotfl2: :rotfl2: :rotfl2:

I applaud your entire post! :rotfl:

Disney Ron
09-12-2007, 07:03 AM
This is exactly what they do. Granted, it keeps others from being able to make an ADR if the restaurant appears booked on paper, but if they walk in, they're not going to be turned away if the restaurant has empty tables (as implied in the OP).


odd1, they do NOT sit walkups. I was at Le Cellier in March and walkups were being turned away while 6-8 tables during our entire dinner remained available. This is why people like myself are mad that some don't cancel ADR's they know they won't be using. If the restaurants were seating walkups then this wouldn't be an issue.

Disney Ron
09-12-2007, 07:10 AM
...And once again I read about behavior that would never even occur to me to engage in. What am I? Some kind of throwback? For Pete's sake, I'm only 47 years old; I am not from the Victorian Age or whatever.

The More Things I Would Never Do List:
Make multiple ADR's (just because I can).
Not cancel an ADR I can not make.

JUST WALK UP TO ANY RESTAURANT AND OPEN YOUR MOUTH AND SAY, "Excuse me; I need to cancel an ADR."

Try it. Repeat after me: "Excuse me, I need to cancel an ADR."

While I am ranting, try this, oh rude ones (and you know who you are): Try not pushing your way to the front. Just, you know; once. Just practice civility. Try it, you may actually like not having to behave as if you are the center of the universe. It may lower your blood pressure.

Tacky. IT IS TACKY TO ONLY CARE ABOUT ONESELF. Yes. EVEN WHEN ON VACATION. I do NOT care if you are paying a lot of money to have fun; so is everyone else. I do NOT care if you have been looking forward to this "forever"; so has everyone else.

LISTEN UP, SPECIAL SNOWFLAKES: YOU DO NOT HAVE THE RIGHT TO HAVE A "GOOD TIME" AT THE EXPENSE OF OTHER PEOPLE.

What the heck is the malfunction of some folks? Do they have to have multiple ADR's for the same meal just to keep other people from possibly eating at a restaurant they may want to eat at, or are they just so afraid they might miss something that they can never commit to anything?

Good grief, people: GET A GRIP. "I want to do this, and DBF wants to do that, but we would really, really like to do blahblah, but we couldn't get ressies but we'll still try to get in anyway but we booked 4 other places at the same time and day in case we couldn't get in at blahblah after all. Is that rude?" :headache: YES! YES! and YES! you little princess:

I do not like the idea of Disney charging CC's for all no-show ADR's but I can see that it may be headed for that. And whom will be to blame? Hmm? Hmm? You know who you are, folks.

But here's an ? : How would that be handled during the annual free dining fiasco?

FWIW, we dined at Le Cellier last Xmas, and we found it to be only so-so.

Just one woman's opinion.

Again, FWIW, we rarely make more than one TS reservation per day as we find it too much hassle to plan our entire day around sit down meals. We like CS because we have more flexibility, and food is just not our family's priority at Disney.

:flower3: Thanks for letting me rant and ramble.

PS and OT: Why is it I read all this belly-aching about how horrible the bus service is--- then see people stampede to them like it is the last lifeboat off the Titanic? If the buses are so awful, what's the hurry? Oh, right. They might have to wait another unbearable 20 minutes <gasp> if they don't cut the line for this one. They are SO right; it is absolutely worth cutting in line, shoving their way to the front, smashing toddlers and old people and just generally making total @$$e$ out of themselves in the process. Here's a TIP: JUST LEAVE EARLIER.

No charge.

NEXT, please! Who's next! popcorn::


Kim, I don't know if you read the thread I started in August that I posted a link to in an earlier post in this thread concerning people who don't cancel ADR's, but take the time to read it, you'll shake your head at the excuses some gave for not cancelling. One of the best ones was that not everyone owns a cellphone. Like others have stated any restaurant, phone or Guest Services at WDW will give you the option to cancel an ADR.

Your post was great.:thumbsup2

Melrosgirl
09-12-2007, 07:22 AM
I don't really understand what the problem is for restaurants. Sure, cancel your ressies out of consideration. But if the reservation doesn't show within a period of time (15, 20 r 30 minutes), then they should jst seat from a waitlist of walk-in guests. Problem solved!

Totally agree with this. The ADR system has a lot of flaws and frankly, the free dining period is when it's at its worst. People feel they need to double book bc it's so hard to find a seat at a restaurant during free dining. (One reason I don't visit during this time!)

Five years ago this was not a problem.

corgi_monster
09-12-2007, 07:28 AM
LISTEN UP, SPECIAL SNOWFLAKES

:lmao: :lmao: I LOVE that one! SPECIAL SNOWFLAKES! :lmao: :lmao: I am soooo going to have to use that one. The next time someone cuts in front of me, I'm going to ask them, "What do you think you are? A special snowflake?"

UKDisneyDreamers
09-12-2007, 07:31 AM
I would of thought that most good epcot restaurants would be booked solid during sept/oct as they had to overbook them when teppanyaki/teppan edo's, refurb was extended. Maybe when they get cancelations at le cellier and similar popular restaurants they are not rebooking them.

tinkerbell60
09-12-2007, 07:32 AM
Totally agree with this. The ADR system has a lot of flaws and frankly, the free dining period is when it's at its worst. People feel they need to double book bc it's so hard to find a seat at a restaurant during free dining. (One reason I don't visit during this time!)

Five years ago this was not a problem.

I agree too. When we were there in August we were able to get a walk up at Morocco - no problem. We also did a few breakfasts at Yacht Club Galley without a problem....BUT what did upset me was that one evening, we tried to do a walk up for dinner at YC Galley - we made a point to say we did not have an ADR but were wondering if it were possible to get a table (we understood they might be full). The hostess did a big sigh and told us we SHOULD have an ADR - and acted like it was a big deal and she would talk to a manager......we told her forget it and walked away. An hour later - we walked by and there were tons of empty seats.....

If there are empty tables, why are they not trying to fill them????

my3disneygirls
09-12-2007, 07:36 AM
Why is it I read all this belly-aching about how horrible the bus service is--- then see people stampede to them like it is the last lifeboat off the Titanic?[/B] If the buses are so awful, what's the hurry? Oh, right. They might have to wait another unbearable 20 minutes <gasp> if they don't cut the line for this one. They are SO right; it is absolutely worth cutting in line, shoving their way to the front, smashing toddlers and old people and just generally making total @$$e$ out of themselves in the process. Here's a TIP: JUST LEAVE EARLIER.

::

:rotfl: I know! It's the same thing with the parking lot trams. You would think that the theme park was about to blow any minute and people are running for their lives. Geeze, I don't think I have ever waited more than five minutes for the next one.

I think the busses and trams are like this because of our good friends the ADR and the unrealistic planner. You see it here all the time. "How can I get from MGM to MK for my LTT ressie?" "What is the fastest way to get from AK to Downtown Disney for my Raglan Road ADR." It's called planning people. There are really easy jumps and others that are completely unreasonable. Here's a tip either spend the day where you want to eat or plan on getting to that area at least two hours ahead of time in order to leave enough cushion for variables.

KimR
09-12-2007, 07:41 AM
If there are empty tables, why are they not trying to fill them????

Exactly. Granted, in a perfect world everyone would cancel ADRs they are not going to use but that's not going to happen. Disney knows this and from what I understand, it is common practice in the restaurant industry to count on a certain percentage of no-shows and plan accordingly. This should really be a non-issue. If people don't show within 10-15 minutes of their ADR time, assume they are a no-show and give the table to someone else. I cannot understand why people would be turned away while there are unused tables in the restaurant. :confused3

DarthKTrava
09-12-2007, 10:06 PM
I realized about a month ago that I had somehow double booked O'hanas for the same day different times. When I called to cancel one ADR the cast member told me Disney would have called me to ask me to cancel one anyway. Has anyone had this happen.

Nope. Not that I was aware of. But then mine ended up under 2 different phone numbers. The ones I'd booked thru Dreams Unlimited went under my work number(?) and the one I got off this board was thru my home number.

Disney bears some responsibility in this as well. Twice last week, I called to cancel ADR's we realized we wouldn't be using (once by cell phone from the parks and another day from our hotel). Both times, I was put in an extremely long cue to hold. After holding for 10 minutes or so each time, I simply gave up. Disney needs to make cancelling easier. The whole system should be moved online, IMO, or at least one ought to be able to cancel online.

Sorry to those who missed out because I didn't cancel (neither ADR was for Le Cellier by the way, which we never managed to book), but I tried.

I was able to cancel my double booking without effort at the resort conceirge desk. Granted there was a tad bit of confusion as the person thought I was going to cancel Le Cellier instead of the Sci-Fi Diner. Lady in the next desk over was like "WHAT?!?!?!" :scared:

DarthKTrava
09-12-2007, 10:35 PM
...And once again I read about behavior that would never even occur to me to engage in. What am I? Some kind of throwback? For Pete's sake, I'm only 47 years old; I am not from the Victorian Age or whatever.

The More Things I Would Never Do List:
Make multiple ADR's (just because I can).
Not cancel an ADR I can not make.

JUST WALK UP TO ANY RESTAURANT AND OPEN YOUR MOUTH AND SAY, "Excuse me; I need to cancel an ADR."

Try it. Repeat after me: "Excuse me, I need to cancel an ADR."

While I am ranting, try this, oh rude ones (and you know who you are): Try not pushing your way to the front. Just, you know; once. Just practice civility. Try it, you may actually like not having to behave as if you are the center of the universe. It may lower your blood pressure.

Tacky. IT IS TACKY TO ONLY CARE ABOUT ONESELF. Yes. EVEN WHEN ON VACATION. I do NOT care if you are paying a lot of money to have fun; so is everyone else. I do NOT care if you have been looking forward to this "forever"; so has everyone else.

LISTEN UP, SPECIAL SNOWFLAKES: YOU DO NOT HAVE THE RIGHT TO HAVE A "GOOD TIME" AT THE EXPENSE OF OTHER PEOPLE.

What the heck is the malfunction of some folks? Do they have to have multiple ADR's for the same meal just to keep other people from possibly eating at a restaurant they may want to eat at, or are they just so afraid they might miss something that they can never commit to anything?

Good grief, people: GET A GRIP. "I want to do this, and DBF wants to do that, but we would really, really like to do blahblah, but we couldn't get ressies but we'll still try to get in anyway but we booked 4 other places at the same time and day in case we couldn't get in at blahblah after all. Is that rude?" :headache: YES! YES! and YES! you little princess:

I do not like the idea of Disney charging CC's for all no-show ADR's but I can see that it may be headed for that. And whom will be to blame? Hmm? Hmm? You know who you are, folks.

But here's an ? : How would that be handled during the annual free dining fiasco?

FWIW, we dined at Le Cellier last Xmas, and we found it to be only so-so.

Just one woman's opinion.

Again, FWIW, we rarely make more than one TS reservation per day as we find it too much hassle to plan our entire day around sit down meals. We like CS because we have more flexibility, and food is just not our family's priority at Disney.

:flower3: Thanks for letting me rant and ramble.

PS and OT: Why is it I read all this belly-aching about how horrible the bus service is--- then see people stampede to them like it is the last lifeboat off the Titanic? If the buses are so awful, what's the hurry? Oh, right. They might have to wait another unbearable 20 minutes <gasp> if they don't cut the line for this one. They are SO right; it is absolutely worth cutting in line, shoving their way to the front, smashing toddlers and old people and just generally making total @$$e$ out of themselves in the process. Here's a TIP: JUST LEAVE EARLIER.

No charge.

NEXT, please! Who's next! popcorn::


popcorn:: :thumbsup2 :thumbsup2

Well said! :worship: