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disnemimi
08-24-2007, 09:14 AM
I heard somewhere that it is best to call 5 days before your check-in date to confirm your requests at Disney hotels. We will be staying at the Polynesian in September and would like to know if I should call the resort direct or CRO to confirm my requests. Any information you could share would be appreciated.
:confused3
disnemimi

kaytieeldr
08-24-2007, 09:25 AM
It is BEST to make your requests when you make your reservation. You can call and reiterate your request/s five days before you arrive, but that may or may not be any more effective.

TINKB72
08-24-2007, 12:13 PM
I heard somewhere that it is best to call 5 days before your check-in date to confirm your requests at Disney hotels. We will be staying at the Polynesian in September and would like to know if I should call the resort direct or CRO to confirm my requests. Any information you could share would be appreciated.
:confused3
disnemimi

I've always had luck sending a fax 5 days before my trip. I just write a small, cute little letter confirming the dates, number in the party and any requests (in order of importance) that I previously requested when I booked the trip. I've done this the last 3 trips and have always had good luck.

disnemimi
08-24-2007, 03:54 PM
Thank you for the replies. I am still confused as I heard in May the reservation systems were changed and it was necessary to call 5 days before arrival to confirm. I am just wanting to make sure we can request connecting rooms with my daughter and her family. I listened to a podcast this week and someone suggested calling the hotel direct. I guess I might "cover my bases" and call both.
Thank you for your help.
disnemimi