Complaint about Calling Member Services

[antree]

So the question I have is this, do I have the right to be mad? I have called Member Service many times now, I am on the wait list for some days in November and I started out waiting for 9 days now I need 6 and I was able to get those 3 days because I asked them to check inventory. When they checked inventory one day would come up and I would book it, so I got 3 days from 3 different phone calls to them over time. So I just called a little while ago and asked once again to check inventory. Now here is where I got pissed. The guy on the other end would not check, he said since I was on the wait list if the days come up it will be applied to the wait list. He goes on to say that is why you are on the wait list. I told him I have received days by member services checking inventory, he said it can't be done and that when the days are available they would be applied. So I told him to forget it and hung up.
Now this is the 2nd time this happened to me. It was about 2 weeks ago I called and I spoke with a woman and she refused to check saying the system won't let her look in to it since I was on a wait list. I told her the same thing, No, I have received rooms this way, she stood by what she was saying and would not check, So I told her to forget it. I called back about 10 mins. later and spoke with a different woman and was able to pick up 1 night by her checking inventory.

Is member services a loud to check if you ask them to? Do you think it is against some rule, if we are on a wait list they can't check inventory?
I think the two member service people I spoke with was rude and wrong to refuse to check for me. Do I have a right to complain to someone? Or are they doing their job right? Anybody ever experience anything like this?

Thanks, Maria

[Anthony1971]

I do not knew if there are any stated rules ???
I would guess it is all the way the system TRULY works...
Here is my undrestanding..
If you go on a waitlist the computer checks for matches at certain designated time or times throughout the day. If this is true than you could be taking a room from somone ahead of you by them checking for you. On the other hand if somone calls up not on the waitlist and requests that room they will get beating all on the waitlist... as you are/were doing.
I do not if anyone knows exactly how it works maybe you can start a thread asking for CM's to answer (yes this is meant to be sarcastic some may understand) :lmao:

[jejojual]

I wish they would find a consistent way to handle this. We, too, are on a waitlist for Nov 22nd. We've been on the waitlist for MONTHS (since early April, I think). Now, you are telling me, that you called asked them to check inventory, and they find you a room. We were actually on the waitlist for two rooms, I called to check on it and one was there. So now I'm wondering, was it because there was "inventory" or was it the actual waitlist? No offense, but it is disheartening to me that people may be getting bumped ahead of us. I'm glad you got your rooms, :) but for those of us standing in line I'm kind of bummed...:confused: I guess I'll have to start calling and ask to have inventory checked....

[spaddy]

The waitlist system seems to have holes to me. I know I call about a week in August a while back and they told me they have BCV 1 bedroom for the whole week. I did not book it, but I saw someone post 3 weeks later that their waitlist came thru for the exact same time and they were definitely on the waitlist when I called and could have booked that room.

Now on the MS rudeness. I got someone today that was not very nice. I understand that it is may be annoying for them to have to explain the waitlist rules over and over, but I know the rules so I don't need to be told like I am putting them out to be put on the waitlist. They had 2 of the 3 days available at WVL and she seemed annoying that wanted to just waitlist the whole time. I don't want to move once on a 3 day trip. Then she told me it cancelled 30 days out...well since I was looking for Sept 2-5 it is already past that time. She said she guesses she can do it the other way so it holds out until 7 days before.

I don't understand. If it's Autowaitlist it should be just that. It should be automatic.

[LIFERBABE]

I've had this happen to me too with MS not wanting to check dates because I am on the waitlist.

The way the waitlist is now, It is not even worth using unless you have nothing and just want anything.

Especially with the autolisting. Serious downgrade and some MS reps are not very magical. I have my favorites that I really enjoy dealing with.:love:

The way I see it, is until they get some way to check availability online, they need to check availability at the members request regardless of waitlist status. It is very difficult to plan when you have to explain your every move every time you call MS.

The system is so flexible, and there are so many ways to waitlist in terms of dayxday, unit size, all at once, etc that your waitlist may not even cover the new scenario you are looking into as you try to solidify your vacation plans.

[Doctor P]

With due respect, I am glad to hear that MS is turning people down to look up inventory when they are on the wait list. That is the way that it SHOULD BE. The problem is when an exception is made and a member gets a room via calling when another member is on the wait list ahead of them for the very same room. Yes, they should make sure that the wait list works better, but the first step is to close one part of the loophole by simply refusing to look up room status when you are on the wait list. The second step that must be taken is that the rooms when freed up should not be available to be booked until the wait list is run. They MUST close that loophole. It is simply not fair to members on the wait list to have that loophole, IMO. So, no I don't think you have a reason to complain about the denial of them looking up the inventory.

[LoveToDisney]

With due respect, I am glad to hear that MS is turning people down to look up inventory when they are on the wait list. That is the way that it SHOULD BE. The problem is when an exception is made and a member gets a room via calling when another member is on the wait list ahead of them for the very same room. Yes, they should make sure that the wait list works better, but the first step is to close one part of the loophole by simply refusing to look up room status when you are on the wait list. The second step that must be taken is that the rooms when freed up should not be available to be booked until the wait list is run. They MUST close that loophole. It is simply not fair to members on the wait list to have that loophole, IMO. So, no I don't think you have a reason to complain about the denial of them looking up the inventory. Boy, I sure agree especially with the second point. When a particular room type is on the waitlist and it becomes available, it should automatically trip something in the programming so it stays in limbo to be matched up with the waitlist. I'm on the waitlist along with a bunch of other people. It annoys me that people are calling in and "getting" days or weeks that should have gone to the waitlist. I'm glad to see them take the first step (but it should be done with good manners) and I hope they will work out the programming so that no one gets these rooms ahead of the first person on the waitlist. Just think of the way this will free up the toll-free lines at MS if people are not calling all the time to check when they are already on the waitlist.

[Sammie]

If you are not happy about the wait list be sure to contact MS and let them know. I have a friend in management with DVC and they said that while the unofficially read these forums they never take action based on anything they read and are really suprised to read about things members would like changed but they never hear from the members.

You have to contact them personally and individually before they will listen.

[Luigi's Girl]

[SNIP]So the question I have is this, do I have the right to be mad? [/QUOTE]
With all due respect, The people who have a right to be mad are the ones who were waitlisted for the days that you picked up by calling member services. I was waitlisted for 6 days in November right at the seven month mark for each day. While I did receive four of those days, I am still waiting for two more and I called at 9:00 AM back in April as soon as I was allowed to. If the waitlist worked properly I bet I would have had those other two days I'm patiently waiting for.

[ACDSNY]

With due respect, I am glad to hear that MS is turning people down to look up inventory when they are on the wait list. That is the way that it SHOULD BE. The problem is when an exception is made and a member gets a room via calling when another member is on the wait list ahead of them for the very same room. Yes, they should make sure that the wait list works better, but the first step is to close one part of the loophole by simply refusing to look up room status when you are on the wait list. The second step that must be taken is that the rooms when freed up should not be available to be booked until the wait list is run. They MUST close that loophole. It is simply not fair to members on the wait list to have that loophole, IMO. So, no I don't think you have a reason to complain about the denial of them looking up the inventory.

Ditto!

[antree]

I do agree that the rooms should be applied to the waitlist first but in my opinion if I call and there is a room available and I book it I don't believe I took it from someone on the waitlist. If I don't book it someone who is calling to make ressie will get it so either way the waitlist didn't get it. Believe me I am bothered that the waitlist is getting it too. Why wasn't it applied to the waitlist? Why did it go to inventory? It should go right to waitlist and not even be seen in inventory.

But I have been told by Member Services that I can call and check anytime to see if there is any rooms in inventory.
I didn't mean to get anyone upset. Sorry.

[jarestel]

But I have been told by Member Services that I can call and check anytime to see if there is any rooms in inventory.
I didn't mean to get anyone upset. Sorry.

When the "new" automatic waitlist system was announced, I specifically asked MS (via e-mail) if phone calls would still be allowed to check on the waitlist status. They told me members could still call if they preferred that to waiting for the automatic notification.

Now I think allowing phone calls in order to circumvent the auto waitlist is not an especially wise idea on the part of MS, but that's an issue with DVC and not with the people who call. Until an official "no-call" policy is announced, you have nothing to apologize for. It does seem like there is some confusion at MS concerning this issue though. Hopefully they will all get on the same page soon.

[Doctor P]

When the "new" automatic waitlist system was announced, I specifically asked MS (via e-mail) if phone calls would still be allowed to check on the waitlist status. They told me members could still call if they preferred that to waiting for the automatic notification.

Now I think allowing phone calls in order to circumvent the auto waitlist is not an especially wise idea on the part of MS, but that's an issue with DVC and not with the people who call. Until an official "no-call" policy is announced, you have nothing to apologize for. It does seem like there is some confusion at MS concerning this issue though. Hopefully they will all get on the same page soon.

I agree that there is nothing to apologize for, but there is also no reason to be upset or to complain when you are denied the ability to exploit a loophole to jump to the front of the line.

[Lyndz]

I am not happy with the new waitlist at all...You read about people getting nights by calling , several times I called...and was told couldn't check..what's up with this...

waitlisted for BWV or BCV 8/18-8/22...dd 18th Bdy...

[jakenjess]

With due respect, I am glad to hear that MS is turning people down to look up inventory when they are on the wait list. That is the way that it SHOULD BE. The problem is when an exception is made and a member gets a room via calling when another member is on the wait list ahead of them for the very same room. Yes, they should make sure that the wait list works better, but the first step is to close one part of the loophole by simply refusing to look up room status when you are on the wait list. The second step that must be taken is that the rooms when freed up should not be available to be booked until the wait list is run. They MUST close that loophole. It is simply not fair to members on the wait list to have that loophole, IMO. So, no I don't think you have a reason to complain about the denial of them looking up the inventory.

I totally agree with this. But they need to be consistent about it and not be telling some people that they can check and others they can't.

[Starr W.]

I totally agree with this. But they need to be consistent about it and not be telling some people that they can check and others they can't.

Now I book at my home resort and call at 7 months to see what I can switch into. A couple of CM's have basically told me within seconds of my request, "Nothing is available anywhere" like it is too much trouble for them to check and others that check and are very helpful. If I get a surly CM and I thank them, hang up and call back later.


I thought with the new rules with the autowaitlist that this was the reason why, but I see the OP and others had their waitlist in before the rule change, so perhaps they were "grandfathered" in.

[eyeheartgoofy]

I think the OP has every right to be upset. The OP is getting different stories from different CM's at MS. Are the MS reps just ignorant of the waitlist policies? Is there even a policy in place? Are some of the MS reps being less than truthful and just plain lazy when the OP calls? I mean, this is kind of ridiculous that nobody seems to know how the heck the waitlist is to be implemented.

Look, everyone responding to this thread realizes that this "loophole" does exist and could make daily calls themselves rather than relying on the autowait system. (Why this is even referred to as a "loophole" is beyond me since Disney seems to have no actual policy in place - just a general idea of how the waitlist should be utilized) Until the system is "fixed", I would call daily for reservations that are very important to me.

[LIFERBABE]

I think the OP has every right to be upset. The OP is getting different stories from different CM's at MS. Are the MS reps just ignorant of the waitlist policies? Is there even a policy in place? Are some of the MS reps being less than truthful and just plain lazy when the OP calls? I mean, this is kind of ridiculous that nobody seems to know how the heck the waitlist is to be implemented.

Look, everyone responding to this thread realizes that this "loophole" does exist and could make daily calls themselves rather than relying on the autowait system. (Why this is even referred to as a "loophole" is beyond me since Disney seems to have no actual policy in place - just a general idea of how the waitlist should be utilized) Until the system is "fixed", I would call daily for reservations that are very important to me.

Completely agree:thumbsup2 The OP should be able to check availability. Things are constantly changing and there are just too many variables to not give someone the option to explore their options. If you waitlist for all 3 days to book, 2 days could come thru and you would not get it because it is not all 3. It's the way you waitlist that will be the biggest determinant of being successful. The new system does not allow for multiple configurations of the waitlist choices. If x then z, If y then x. You get 1 shot because it is automatic. Better for MS not for the members.

All this says is dont use the waitlist, call every day and check. Just like ADR's that do not utilize a waitlist system. And no one is calling that a loophole.:confused3

I dont like the new waitlist system either and will not use it unless I need a complete week to come thru somewhere or dont go.

Other than that, I will not use it and will use my options to book at 11 months, take my chances calling and checking for availability, and using cash (Discounts) as a back-up plan to fill gaps. We wont be using the DDP so that wont affect our switching from points to cash and back.

Also all waitlists drop off at 7 days. So another option to call.

[SleepyatDVC]

I think DVC is trying to close the wait list loophole by only training new CMs on how DVC would LIKE them to handle wait-list situations and not on all the different ways it COULD be handled.

I have a feeling that new CMs wouldn't even know how to do certain things if it wasn't exactly by the book without someone more experienced walking them though step by step.

Many more experienced CMs could and probably do process requests that are more beneficial to the DVC member because they are more familar with the computer system and how it actually works.

More experienced CMs will probably continue to handle things the way they have always done before unless it becomes strictly prohibited and punishable. And some new CMs will eventually learn some of the unofficial "ropes." While other new CMs will always do everything exactly by the "books" and find many DVCers an annoying and demanding lot. Lol.

[LVSWL]

With due respect, I am glad to hear that MS is turning people down to look up inventory when they are on the wait list. That is the way that it SHOULD BE. The problem is when an exception is made and a member gets a room via calling when another member is on the wait list ahead of them for the very same room. Yes, they should make sure that the wait list works better, but the first step is to close one part of the loophole by simply refusing to look up room status when you are on the wait list. The second step that must be taken is that the rooms when freed up should not be available to be booked until the wait list is run. They MUST close that loophole. It is simply not fair to members on the wait list to have that loophole, IMO. So, no I don't think you have a reason to complain about the denial of them looking up the inventory.
I totally agree with this. If you are on the wait list then you should get the next room that becomes available, not someone who just happens to call in, they should go on the wait list BEHIND you and everyone else already there if they chose to.

[Doctor P]

I totally agree with this. If you are on the wait list then you should get the next room that becomes available, not someone who just happens to call in, they should go on the wait list BEHIND you and everyone else already there if they chose to.

I have no objection to someone calling who is on the wait list to check the status of where they are on the wait list and whether it has come through, but CM's/the system should not be able to circumvent the wait list to move somebody into the reservation just because they called.

[LVSWL]

I have no objection to someone calling who is on the wait list to check the status of where they are on the wait list and whether it has come through, but CM's/the system should not be able to circumvent the wait list to move somebody into the reservation just because they called.
I agree Doctor P. The room should go to the next person on the waitlist, and if that person happens to be the person that calls, that's great. I know that I have checked on a waitlist in the past and it happened to come thru that day. I hope that I didn't knock anyone else out who was waiting longer than I was.
It really is such a concern though for those of us who wait for the system to work, if others can call and "move ahead" just by checking, and also we are subject to the callers for last minute reservations. You would think with all of the computer technology out there, someone could come up with a better system.:scared:

[dclfun]

I just wish there was consistency with such an important policy. By virtue of the booking engine, if waitlisted rooms aren't blocked and show up as general inventory for people who call in, then there's no reason to even have a waitlist procedure- just advise everyone to call...which I'm sure isn't a preferred thing since lots of us would be calling. Still, if this is the case, then telling people to just wait...because they're on a waitlist...is doing them a disservice if the system isn't truly keeping those rooms held until the waitlist is worked. My guess is that the waitlists are worked manually and if they're not being worked at the moment for the dates someone has wtl, then they'll be returned back into inventory for anyone to grab. This happened with DCL waitlisted reservations that weren't for suites, which is why DCL discontinued all waitlists except for suites. If there's a limitation or loophole with the booking engine, then either fix it or stop the wtl procedure so that everyone has the same chance. Also the issue of waitlisting one day at a time vs. the entire timeframe someone is looking for should be clarified. I'm sure there are some members who would prefer to get the preferred resort ( or any resort ) day by day and some who only want the entire timeframe for their ressie or nothing. Is this addressed in the current wtl system to also accomodate each owner's request and thus giving everyone an equal chance?---Kathy

[Disney Doll]

I think they should automate the waitlist so that it checks who's waiting for what and matches things up.

I think that if you put yourself on the waitlist, then they should not accept your call to "check". If the waitlist functions properly, those who are on it should receive their requests in the order in which they were put on the waitlist.

If I am #1 on the waitlist, I don't think person #6 on the waitlist should call and get my room just because they called on the phone.

[manning]

I think they should automate the waitlist so that it checks who's waiting for what and matches things up.

I think that if you put yourself on the waitlist, then they should not accept your call to "check". If the waitlist functions properly, those who are on it should receive their requests in the order in which they were put on the waitlist.

If I am #1 on the waitlist, I don't think person #6 on the waitlist should call and get my room just because they called on the phone.

I agree, trying to get a room by checking while on a waitlist is akin to butting in line.

I don't think anyone would be too happy if they were in line for a ride and saw someone butt in ahead of them, do you??

[DisneyBB]

Well I am very confused now. I thought going on the waitlist meant that you were only willing to accept the entire nights requested. Hence if an odd night becomes available and no one on the wait list was waiting for that one night on its own, it became available for general use. I don't believe they hold onto rooms until they have the required amount. It is pot luck if your dates come up and you fit the list.

So if person 'A' is on the waitlist for 4 nights in BWV and is on top of the list. Person 'B' is on the wait list for 2 nights in BWV and is second on the list. If those two nights become available then person 'B' gets it. If only one night becomes available then neither get it and anyone phoning in can get it.

I think the old way of puting yourself on the waitlist for night by night seemed the best. If I phoned up and 2 of my 3 nights were available then I would book them and go on the waitlist for the 1 night. If they refused to check for me then I would either phone back or cancel my waitlist and then ask for them to check.

Any room that is in the system and has not been grabbed by the waitlist must not be a match for the wait list. For instance I am waitlisted for 3 nights in Dec 19th -22nd studio BWV or BCV. I have just phoned and I could have booked the 22nd now as it is available. I didn't as I wanted to ensure that I have 3 nights.

I have emailed Jim Lewis at DVC about the stress of booking another resort and the potential of losing both bookings in the process. I have so far only had a standard reply, but I replied asking them to answer my question.

[LIFERBABE]

Well I am very confused now. I thought going on the waitlist meant that you were only willing to accept the entire nights requested. Hence if an odd night becomes available and no one on the wait list was waiting for that one night on its own, it became available for general use. I don't believe they hold onto rooms until they have the required amount. It is pot luck if your dates come up and you fit the list.

So if person 'A' is on the waitlist for 4 nights in BWV and is on top of the list. Person 'B' is on the wait list for 2 nights in BWV and is second on the list. If those two nights become available then person 'B' gets it. If only one night becomes available then neither get it and anyone phoning in can get it.

I think the old way of puting yourself on the waitlist for night by night seemed the best. If I phoned up and 2 of my 3 nights were available then I would book them and go on the waitlist for the 1 night. If they refused to check for me then I would either phone back or cancel my waitlist and then ask for them to check.

Any room that is in the system and has not been grabbed by the waitlist must not be a match for the wait list. For instance I am waitlisted for 3 nights in Dec 19th -22nd studio BWV or BCV. I have just phoned and I could have booked the 22nd now as it is available. I didn't as I wanted to ensure that I have 3 nights.

I have emailed Jim Lewis at DVC about the stress of booking another resort and the potential of losing both bookings in the process. I have so far only had a standard reply, but I replied asking them to answer my question.


:thumbsup2 DisneyBB, This is exactly what I was trying to explain how the waitlist works and why people should be able to check because just because your entire waitlist did not come through, does not mean there are not some of your days available or different unit sizes available. The waitlist only allows you to list 1 way. There are multiple ways your days could be available and without that information you cannot make a decision.

If I waitlist for Dec 7-9 at BCV, that is how they will look to fill it. Those 2 nights have to come thru together or no match.

If I call later and check availability for Dec 7-9, they may tell me "we have the night of the 7th but not the 9th" I then can decide to book the 7th and stay on the list for the 8th only or I can decide to wait for both nights.

Or, I could book the 7th and just give up on the WL and pay cash for the
8th using DVC discount if available or thru CRO or AAA or whoever.

Excellent post and I truly do not believe this is about cutting in line, as much as it is, DVC taking a member benefit, gutting it and making it completely useless to all but a very few:sad2:

The way this waitlist works now, pretty much guarantees you stay home in the busiest of times unless you want to move around alot, only need a day at the beginning or end of your trip or like to wait until the very last minute to pick up the scraps.

[bobbiwoz]

Since when has the day by day waitlist disappeared? I thought that was still an option. You just get the days as they come, and can be left with holes, if you are willing to waitlist like that.

Bobbi:goodvibes

[jenelope]

I put myself on a day by day waitlist for a week+ in October just last month. The CM was reluctant to do that at first, but once she realized that I had a backup plan for any missing nights and wouldn't be left stranded, she set it up for the three nights I was missing. She initially told me I nothing was available, because she was looking at it as the entire eight nights. However, when I asked whether anything was available at all, I was able to book nights 1-3 and 6-7, and put on the waitlist for 4-5 and 8. So far, I've gotten all but the Sunday night of my trip. If I found out that October 7th came up and someone calling to check inventory effectively bumped me down the waitlist, I would be more than just a little bit peeved.

[DisneyBB]

Jenelope - Surley this wouldn't happen if that sunday became available wouldn't the waitlist pick it up straight away? For my 3 nights that I am on the waitlist Fri. night is available now I assume that means that there is no one on the list for that Friday night.

[flechette]

Jenelope - Surley this wouldn't happen if that sunday became available wouldn't the waitlist pick it up straight away? For my 3 nights that I am on the waitlist Fri. night is available now I assume that means that there is no one on the list for that Friday night.


My understanding - which is hazy at best- is that the waitlist runs nightly after MS has closed. So if someonce calls in after a cancellation but before the end of day, they can snatch the rooms before they can be assigned to the waitlist.

Or I could be completely wrong~ won't be the first time:rolleyes1

[jenelope]

Jenelope - Surley this wouldn't happen if that sunday became available wouldn't the waitlist pick it up straight away? For my 3 nights that I am on the waitlist Fri. night is available now I assume that means that there is no one on the list for that Friday night.I would assume so, but from what the OP is saying, sometimes people are able to call and get MS to check inventory on a night for which they're already on a waitlist. It's clearly not done as each night becomes available, because either the CM would tell the caller that they already had the room, or it wouldn't be available because it would go to someone higher on the list. Unless I'm completely misunderstanding the system, the only thing automatic about it is that when your name comes up, they book first and notify later.

[DisneyBB]

I just phoned up to ask how the waitlist works. The CM said that if any rooms are cancelled the system will check the waitlist straight away and flag it as a waitlist match. It is done as soon as the room is made available. She said that is not done at night time, but all the time.

This makes it even scarier to cancel bookings in order to book another resort, the waitlist could snag it and you could end up losing both. this should have a system of holding rooms to give them time to sort out the reservation.

[LIFERBABE]

I just phoned up to ask how the waitlist works. The CM said that if any rooms are cancelled the system will check the waitlist straight away and flag it as a waitlist match. It is done as soon as the room is made available. She said that is not done at night time, but all the time.

This makes it even scarier to cancel bookings in order to book another resort, the waitlist could snag it and you could end up losing both. this should have a system of holding rooms to give them time to sort out the reservation.

This is consistent with what many have reported here that while in the process of switching rooms with MS they cancelled their existing ressie to book the available ressie and then that ressie disappears and they cant get back what they just cancelled.

The day by day waitlist is still in effect, but you cant list it both ways (dayxday and as a whole) because if you did that now, the system would double book you and it could borrow a bunch of points to do it and then those points could not be returned to their original UY if you cancelled the double booking.

[disney junky]

This is consistent with what many have reported here that while in the process of switching rooms with MS they cancelled their existing ressie to book the available ressie and then that ressie disappears and they cant get back what they just cancelled.

The day by day waitlist is still in effect, but you cant list it both ways (dayxday and as a whole) because if you did that now, the system would double book you and it could borrow a bunch of points to do it and then those points could not be returned to their original UY if you cancelled the double booking.

My understanding is that the cm is supposed to book the first before cancelling the second as a matter of procedure so that doesn't happen.

[SleepyatDVC]

My understanding is that the cm is supposed to book the first before cancelling the second as a matter of procedure so that doesn't happen.

I think the problem is that the system needs POINTS in order to book the second which it won't have until the points used for the first reservation is cancelled during which time the rooms for the second can be booked by someone else.

Happened to me too. One of the nights during my stay in a savanna view was no longer available by the time my original reservation at BWV was cancelled. The standard view was still available and rather than book the sav view and waitlist for the missing night, I just reserved the entire stay in a std view instead.

The really should be able to have a 5 minute hold on the rooms or something like that. If they do, it sure doesn't seem like it.

[BroganMc]

Oh waitlist schmaitlist. What are you folks crying about? In order for me to book a room, first I must find general resort availability then the CM has to call special services to see if an accessible room is available. In the 10 minutes time that takes, about 5 of you would have your waitlists filled. ;) ;)

I think I'll go with the strategy of booking at home 11 mos out then checking availability at 7 mos. (Planning to try that next year when I use all my points for one trip. I'll break up part specifically for resort hopping and leave the rest intact.)

[antree]

After I originally posted this message I thought maybe I was wrong, but after reading all the replies I know now I am not really doing anything wrong. Yes we all are on a wait list and we all want to get our days. When I call MS and get a day here and there then that is Great for me. Because if I didn't call and it was never applied to anyones wait list then I and you are losing that day to a whole different member who decided to call and try get reservations at the last minute. So that doesn't make the other member wrong for calling and getting a last min. reservation, it made them lucky that they were able to get reservations at all.
So that is why I call and try everyday to add another day to my reservation. I want to go on vacation and I'll have to do everything I can to get my room, just the same each and everyone of you should try and get your rooms. Who we should be mad at is the people who make their reservations at the 11 and 7 mo. mark just to have them and are not even sure they want to use it. They are the people who are making it hard for us who really want to go on vacation but can't get the days.
I told MS I want any day that comes available I don't care if it is one here and there any room view if I have to, I will switch off and on, to different views. All I know is that I want a room for each night I want to be there, so I can go. I told them 3 different times and it took 3 different phone calls for them to apply my re guest to my wait list. I would call and they would say yes we have a standard room for x day, so i would say book it, and how come it was applied to my wait list. Their response is well you have you want a preferred room, again I say NO, I want any room available so I know I will have a room when I get there. So once again they say the will mark it, but next time I call it's not there again.
Finally after about 3 calls it is marked and I get a standard room for the 7th because it was marked on my wait list for a standard or preferred view.

So yes I have to check in on my first day to a standard view 2 days later I check in to a preferred view 5 days later I check out/in a standard view again for 3 days and then back to a preferred. But at least I have a room. I am still waiting for 3 days to complete my reservation. Then after it is completed then I will call and see if all preferred rooms are available.
I was able to get more days on my wait list because I am willing to move in and out of rooms.
So yes I will do what I have to, to get a room and you should too.