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bourque29
06-22-2007, 02:16 PM
I will be arriving at CSR on 8/11/07 and was wondering if it was too early to place my order. I wasn't sure if it would be a problem placing the order now without knowing my room number of what they do with the groceries once they arrive. What if I am in the parks and not there? Also, does anyone know if the hotel will charge me? I have never had things delivered before and would love any tips or information anyone can provide! ;)

Rantybaby
06-22-2007, 10:41 PM
No. Order now!! I arrive at CSR on 8/9/07, placed my order on last night to get the delivery time I wanted between 5-7pm. If you know the time you expect to be at CSR, go ahead and order. The hotel will not charge you to accept a delivery.

CleveRocks
06-23-2007, 08:02 AM
I will be arriving at CSR on 8/11/07 and was wondering if it was too early to place my order. I wasn't sure if it would be a problem placing the order now without knowing my room number of what they do with the groceries once they arrive. What if I am in the parks and not there? Also, does anyone know if the hotel will charge me? I have never had things delivered before and would love any tips or information anyone can provide! ;)Order ASAP! I was about 6 weeks away from my trip, when I read on DISboards from another DISer who was arriving the same day that that day was already sold out. I e-mailed garden Grocer to make sure it wasn't a malicious rumor. Brian, the co-owner (along with his wife) called me on the phone and confirmed he was sold out on my arrival day. He said he wanted to maintain the quality of the service, and that if he took on more deliveries than he honestly thought the company could handle, the quality of the service would suffer, and he would not stand for that. He could have taken my money, but he wanted his already-reserved customers to get the level of service they paid for. Gotta love a guy who puts customer service over increased profits.

You won't know your room number until you are standing at the front desk during check-in, so you obviously can't wait until then to place your order. All they need to know is your name and the name of the resort.

With Garden Grocer, you have the option of scheduling a delivery time and accepting the delivery yourself, OR arranging with them that they will deliver to your resort's Bell Services and that Bell Services will store your order for you (they will even keep the cold stuff cold!). If you do this, Bell Services leaves a message on your room phone. When you get back to your room, you call them and then they deliver it to you.

As Rantybaby said, the resort won't charge you for anything. However, if Bell Services gets involved it is customary to tip. But if you are there to accept delivery directly from Garden Grocer, then there would not be any resort employees involved, and thus no resort employees to tip.

If Garden Grocer happens to be sold out, then I highly recommend Gooding's (www.goodings.com), a local supermarket that delivers. I used them twice and was completely satisfied both times. They are expensive, but they deliver to Bell Services exclusively ... they will not deliver to your room, they deliver directly to Bell Services, which means you never have to schedule their delivery, as Bell Services will hold it for you if you're not in.

The other delivery service is WeGoShop (www.wegoshop.com), but they MUST deliver directly to you and won't deliver to Bell Services. Thus, with WeGoShop you must schedule yourself to be stuck in your room and wait for them.

bourque29
06-23-2007, 11:46 AM
Oh thank you guys so much! I will place my order tonight! :thumbsup2

ShannonN
06-23-2007, 12:13 PM
We used Garden Grocer for our trip last week and they were great.:thumbsup2 Last year I sent down a package with things like snacks, breakfast foods etc... but this year it was so much easier using GG. I called almost 2 weeks before our trip and had a delivery time scheduled between 2-4 pm. Our plane arrived at 9:00am, we were at our resort by 10:00 (sure enough our room was ready) and GG called a little before 11:00am just to see if we had our room (they had our cell #) and if we would like an earlier delivery. Within 30min we had our groceries. It doesn't get any easier than that. I can't say enough about them.:love: They were great!!
DH:goofy: DS:donald: ME:tink:

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Rantybaby
06-23-2007, 10:13 PM
Thanks CleveRocks,

You said everything my brain was saying, but my fingers couldn't seem to type. Thanks again. 45 days to first visit to WDW!! :banana: :banana:

nicole922
06-24-2007, 09:56 AM
Okay, so you are scheduling 6-8 weeks ahead of time, is that the norm? We aren't going until September though...but I am also in the midst of planning a wedding, and I don't want to forget to order groceries! Is is way too early to order now? I don't want them to laugh at me if I call them this week to order water and apples!:rotfl:

CleveRocks
06-24-2007, 10:39 AM
Okay, so you are scheduling 6-8 weeks ahead of time, is that the norm? We aren't going until September though...but I am also in the midst of planning a wedding, and I don't want to forget to order groceries! Is is way too early to order now? I don't want them to laugh at me if I call them this week to order water and apples!:rotfl:Go for it.

Better you hear them laughing than hear them saying, "I'm sorry, Nicole, but we're sold out for that day."

vickiea
06-24-2007, 01:15 PM
OK, so it seems like Garden Grocer can get quite booked - no problem. But I don't know what I want to order yet - if I place an order now and then need to add to it closer to the time, do you know if you can do that? Thanks

So excited - and I don't go till October :-(

:banana: