Using Points at DLR

[Lynn-Marie]

I've used my DVC points twice at DLR -- once at the Disneyland Hotel and once at the Grand Californian. Both times we had to wait a long time at the counter as the CM went to do something in the back room (reportedly to speak with a supervisor.) I've noticed that this doesn't happen to other people -- in general -- who are waiting to check in. Are we missing a step in booking our DLR DVC vacations?

If you don't wait a long time when checking in, what steps do you take when booking your DLR vacations w/DVC points?

Thanks for any help!

[sgtslovak]

We've used points to stay at the Disneyland Hotel twice & this past Sept at the Paradise Pier Hotel & it was always a quick check in. Did you bring your ressie confirmation letter with you?

[Lynn-Marie]

At the Disneyland Hotel we brought our confirmation letter and it took forever for them to figure it out.

At the Grand Californian I decided not to bring the confirmation letter for two reasons (a) it didn't seem to help the time before and (b) it was a confusing reservation because it was for days around NYE -- 2001/2002. We had two separate reservations for each of the three rooms we reserved because the points were different in 2001 and 2002.

Thoughts?