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View Full Version : DDP really holds up the line!!!!!!


SeaSpray
05-15-2007, 05:41 AM
I know that the DDP is a great deal; I had it myself on one of our trips in 2005, but last week it was extremely annoying to have to wait for the cashiers to help people figure it all out! :rolleyes1 This wasn't just one time, it was EVERY single time I wanted to pay for food.

A lot of people didn't know how many credits they had left, many people didn't know what was included and what wasn't, many people didn't realize that they couldn't get adult entrees for their kids if there was a kids meal available, etc etc etc. I've never wasted so much time waiting in line to pay for my food in all of my trips to WDW. I don't mean waiting in line because the restaurant was busy, I mean waiting in line because the other guests were clueless. The CMs were very patient; I was very frustrated, although I didn't show it.

There really should be separate lines for people paying with their DDP card, and for people paying cash/credit card/room key. Sort of like the "10 items or less" line at the grocery store! LOL

EDITED TO ADD: I'm not blaming the guests really, they're just trying to use the meal plan that they've paid for, I'm just venting at a system that makes those of us who are paying in cash pay for it with our time, which as you all know is very precious during a trip to WDW.

The Sweetness
05-15-2007, 05:54 AM
Perhaps there should be big signs posted on the walls explaining the **rules**? To he** w/ the decor!

Honestly, maybe it would be helpful if 1 CM could be at the food lines, offering to answer any Qs that a guest may have. Things like~ What am I entitled to for a credit? Or~ Can I substitute cole slaw or salad for fries? Can I order something else for my kiddos dessert, or can *I* have the grapes etc...

This could help clear things up while guests wait:confused3

rotlex
05-15-2007, 06:01 AM
I would agree with you on this, and, as a first time dining plan user on our last trip, I would also say it really depends on the person you have taking your order. Honestly, we had a few counter service meals where we had to explain what we were allowed to get to the CSR and not the other way around. :)

Also, and i'm not complaining at all, but I would have been short changed, or charged for, a few things had I not noted to the person that the items are included, thus, taking up even more time in line, hehe.

Oh, and while I'm on it, I wanted to thank any of the CSR's out there that DID allow my 5 year old to get something off of the menu for dessert at counter service OTHER than the jello!!!!!!!!!! :thumbsup2

marivaid
05-15-2007, 06:28 AM
The problem IMO is that guests are given VERY LITTLE INFO about the DDP. I'd say 99% of what I know about using it came from the DIS or AllEars. At check in we were just given a small brochure that basically said we get 1 TS, 1 CS and 1 snack a day and listed the restaurants that take the DDP.That's it.

patsal
05-15-2007, 06:38 AM
I know how to use the plan and I know how to order when I am in line, but for a first timer that might not be true. I get frustrated when I am in line and the person in front of me orders very slowly and thinks that drinks are included in teh combos since they are at McD's etc. This is all very frustrating. I just order by number and let it go as for the balance of credits it is printed on the bottom of the reciept. On a side note, last summer at EoS at DTD, I thought they did the best job, at lunchtime when the line was long there was one CM who came to line and asked if people were on the DDP and explained what was and was not included so when you ordered there was no surprise. Maybe if every place did that it would help?

BeckWhy
05-15-2007, 06:46 AM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

marivaid
05-15-2007, 07:13 AM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

The rules are different from one place to another. You may have to order off the kid's menu in one CS and off the adult menu in the next. Desserts are not included if you use a CS for breakfast. You can get a side with some CS meals but not with others (example : Side salad at no extra charge on the DDP when you order a $9.99 chicken alfredo that comes with pasta and breadstick at ASMO food court, but not when you order a $6.89 burger).
Some CS have restrictions on what DDP guests can get (Wolfgang Puck Express, Pepper Market for desserts, possibly Earl of Sandwich).

At TS, you may be allowed smoothies or milkshake in one place but not in another. Another example, if you order the skillet at WCC the salad that comes with counts as your appetizer. At Le Cellier, the desserts listed on the kids' menu are not included in the DDP for children.

It's not exactly rocket science, but when you're not aware of these things it can be confusing.

patsal
05-15-2007, 07:34 AM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

I agree, but people are on vacation and when that happens they don't always think things through. My thought has always been as a consumer know what you are buying, many people don't and that's where the problems happen. Personally I don't think the plan is complicated, but the inconsistencies between restaurants and CS do contribute to the problem. Some places let me have a large drink while others let me have a medium, etc.

LilBlackSheep
05-15-2007, 07:51 AM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. What makes it so difficult?

Our first trip to the World was in February. We knew that we were allowed 1 CS, 1 TS and 1 snack per day. However, we didn't know what 1 TS (for example) meant. We thought it was just the entree...we had no clue that we were allowed an appetizer, drink and dessert too!!! :confused3

Plus, just the excitement of being there for the first time EVER kinda throws all bets out of the window. KWIM???

Us Disney newbies have to start/learn somewhere. :cool1:

PlutoLuvr
05-15-2007, 07:54 AM
I was at WDW the week before last, not on the DDP, and noticed the same thing. The CS lines were practically stagnant!

And I don't think it was the necessarily the customers' fault. I noticed this over a week's stay at multiple CS locations. I even noticed some confusion over at USO with their meal deal plan while in lines.

Consistency seems to be the culprit, IMO. When Junior was able to substitute cake for the sugar-free Jello over at a CS place in MK, but he can't at a CS place Epcot, problems arise. Then the group needs to re-think the menu, re-think the budget, consider paying OOP for something and sharing -- like while they're at the register after waiting in this stagnant line like everybody else. It's not like you can consult anyone at these places before you order.

WDW definitely has its work cut out for them, and I do think they're taking strides in getting some of the kinks worked out, but I think it would be helpful for all (the CMs, the guests and the company) if consistency was there.

jjms97
05-15-2007, 08:05 AM
Seems like I read on the boards somewhere that they were testing "Cash Only" lines at some of the CS establishments. From what I remember, the report said that they were actually running quite smoothly. I'm gonna keep my eyes open for them when we go later this month. Sounds like situations like yours just might have a solution after all!

Chloesmom
05-15-2007, 08:18 AM
The problem IMO is that guests are given VERY LITTLE INFO about the DDP. I'd say 99% of what I know about using it came from the DIS or AllEars. At check in we were just given a small brochure that basically said we get 1 TS, 1 CS and 1 snack a day and listed the restaurants that take the DDP.That's it.

Interesting point.. I had read the Dis boards for months and months before we went with the DDP for the first time. When we checked in we were just given a brochure and not much was said about it. I know if I had to just go off of that I would be confused too. As it was there was some confusion just because the rules differ from place to place.. Some places let us do things others would not.

tndisneyfan
05-15-2007, 08:51 AM
I wonder if it's the DDP holding up the line or just the people. It seems to me some people just can't get thru a line. :confused3 You know the type, they've been waiting in line for 15 minutes but wait until they are at the cashier to start deciding what they want. I know when we used DDP we got thru the line just as quick or quicker than everybody else.:)

blanq
05-15-2007, 08:54 AM
First of all, I have to say that even before the DDP it seemed as though there was always some yahoo in line who got to the ordering part and then finally decided to look at menu, holding everyone up. That hasn't changed, so add on additional factors (people on the DDP are ordering more food, it is more food for the servers to have to pile on trays, and some people don't seem to understand what they can actually order or are confused about credits) and it seems as though the lines screech to a halt. Our family always knows what we are going to order and we get how the DDP plan works, so we can just reel it off, but it still seems to take a good bit of time and I am always so aware of the long line in back of me.

mickeystoontown
05-15-2007, 09:12 AM
Lots of people going to WDW the first or even second time, really haven't done a whole lot of research. Therefore, they don't know how things work. I know that during our first trip, we were walking around like a bunch of idiots 'cause we were sooooo overwhelmed with everything. We went into it blind but came out saying "on our next trip......" Now 9 years and 11 trips later, we have WDW planning and dining down to a science.

We purchased the dining plan for our 2006 trip. I did lots and lots of research so that I would know exactly how it would work, what I could order, what comes with the meal, etc. etc. But....I knew where to look to find that information. Some people just don't know to do that kind of research.

So....I feel for some of the WDW newbies but not all of them. The ones that walk up to the counter and know, basically, what they want but are not sure exactly what comes with the meal, I can stand. The ones that stand in line forever, walk up to the teller and then decide to look up at the billboard size menu to figure out what they want to order, I can't stand. I mean, you stand in line for at least 10 to 15 minutes (or longer at busier times), you should have had time to memorize the darn menu for Pete's sake. By the time I get to the cashier, I can rattle off our order in no time.

Another thing we always do to help keep the lines shorter, is one of us will stand in line and order everybody's meal. The others in our family will go and find a table. This means there is only one person clogging up the line not four (in our case). If everybody would do this, and I realize some parties' can't because of small children or not enough people in the party, the lines would be more manageable.

solfan68
05-15-2007, 09:13 AM
Planning on using the DDP for our upcoming trip. Last time we were there, it was the Food & Fun card with different rules. I have been reading up on the new version and don't see any issues. THAT SAID, I think that a cash only line would be a great idea for those who choose not to avail themselves of the DDP.

MickeyNicki
05-15-2007, 09:16 AM
We are not on the plan and I only noticed a problem with the wait in line once. We went to MGM in Feb and tried the ABC Commissary (gross I know) and there was 2 lines open and both of them had a large party ordering food and did not know how to use the DDP and neither did the 2 cashiers! It was so frustrating....

4eyedbuzzard
05-15-2007, 09:22 AM
Slightly OT, but what we really need are separate lines for all those GD SLOW PEOPLE out there. :rolleyes1 Seems that even at the express line at the supermarket there is always someone who needs to take 5 minutes to write a check or argue over a coupon that's for a different product. If you need to speak to customer service at Wal-Mart someone is invariably in front of you buying 15 different money orders to pay their overdue bills or sending cash to a relative being held in a Turkish prison. :scared1:

:idea: What we REALLY need is a line JUST FOR ME! (Okay, I'll let you use it too - WHEN I'M DONE). ;)

blanq
05-15-2007, 09:55 AM
Slightly OT, but what we really need are separate lines for all those GD SLOW PEOPLE out there. :rolleyes1 Seems that even at the express line at the supermarket there is always someone who needs to take 5 minutes to write a check or argue over a coupon that's for a different product. If you need to speak to customer service at Wal-Mart someone is invariably in front of you buying 15 different money orders to pay their overdue bills or sending cash to a relative being held in a Turkish prison. :scared1:

Amen!

:idea: What we REALLY need is a line JUST FOR ME! (Okay, I'll let you use it too - WHEN I'M DONE). ;)

:lmao:

tiggermei
05-15-2007, 12:01 PM
I think that many of the CMs are also glad to find people paying cash. When I was at LeCellier last time, the CM asked if we were on the DDP. I said no. She said, "Good. We can get whatever you want." I think it's a great opportunity for a lot of people, and I agree with other posters who said that most people don't really know what they're doing when going to WDW so it creates a huge learning curve. And, apparently, some people are very comfortable with making themselves look ignorant. Oh well.

marivaid
05-15-2007, 12:29 PM
And, apparently, some people are very comfortable with making themselves look ignorant.

Was that really necessary ?
Like I said before the brochure that Disney gives guests on the DDP at check in is useless. Believe it or not, some people have lives and jobs and kids, which leaves little time for researching info online. I have 2 guidebooks (Passporter and UG) and even though they are very helpful with the DDP they STILL don't mention all the restrictions.They couldn't even if they wanted to because the rules keep changing every few weeks.

When you call someone ignorant you're implying that they chose not to get acquainted with the information that was provided to them. Disney provides little to no information to their guests on the dining plan.

LilBlackSheep
05-15-2007, 01:08 PM
And, apparently, some people are very comfortable with making themselves look ignorant.

Actually, it's called self confidence. I am quite comfortable asking questions regarding something I know nothing about. :cool1:

cinmell
05-15-2007, 01:20 PM
I've been to WDW many, times but we've never used DDP. Our upcoming trip in a couple of months will be the first time with DDP.

I dont' want to be one of the ones holding up the line so I've been researching what the credits can and can not be used for. However, I do have one question. Do you receive a "dining card" separate from your room key when you check in or is the dining plan attached to your room key/park passes?

Thank you!

marivaid
05-15-2007, 01:25 PM
Do you receive a "dining card" separate from your room key when you check in or is the dining plan attached to your room key/park passes?

Thank you!

It's attached to your key unless you request otherwise. pixiedust:

cinmell
05-15-2007, 01:29 PM
It's attached to your key unless you request otherwise. pixiedust:

I figured it would be but wasn't positive. Thank you!

marivaid
05-15-2007, 01:31 PM
I figured it would be but wasn't positive. Thank you!

Happy to help :)

Princess Stitch
05-15-2007, 01:51 PM
I agree that hold ups are annoying. I"m more upset by those who dont bother to look at the menu before getting to the front of the line then those who need the DDP explained. I used to work at a Cinnabon and we'd constantly have people complain about how long the line was just to get to the front and go "now what do I want......hhhmmmmm...."

I agree that the Disney brochure isn't totally informative. I was lucky last year to be there when it wasn't busy so I was able to ask questions. Mostly it was "We're on DDP, what CAN'T we get from the menu?". I think if they had some way to colour code the menus at the CS places to show exclusions (like putting the snack symbol beside what qualifies as a snack) things would go alot smoother. That way you can clearly see what you can and can't get.

GoofyTraci
05-15-2007, 01:59 PM
Was that really necessary ?
Like I said before the brochure that Disney gives guests on the DDP at check in is useless. Believe it or not, some people have lives and jobs and kids, which leaves little time for researching info online. I have 2 guidebooks (Passporter and UG) and even though they are very helpful with the DDP they STILL don't mention all the restrictions.They couldn't even if they wanted to because the rules keep changing every few weeks.

When you call someone ignorant you're implying that they chose not to get acquainted with the information that was provided to them. Disney provides little to no information to their guests on the dining plan.

you took the words out of my mouth. And not to mention that things change to the dinning plan all the time. Meals for kids etc. I am one who is paying for the dinning plan. you have to know that with so many people there that a wait will be expected. give people a break.:mad:

GoofyTraci
05-15-2007, 02:03 PM
Actually, it's called self confidence. I am quite comfortable asking questions regarding something I know nothing about. :cool1:

:woohoo: :woohoo: :woohoo: thank you!

the dinning plan is not the only reason the line is being held up and i don't know why but this thread has just made me mad:mad:

Lewisc
05-15-2007, 02:11 PM
The plan is simple. There are virtually no exclusions. The vast majority of the threads are from posters that want to use child credits for adult meals. Threads that complain about the kids meals. Threads that complain about sugar free jello. Threads that complain about how the dining plan is "ruining" the restaurants. There are virtually no posts regarding what's covered.

The written brochure spells it out.

Snacks--A handful are listed and anything that has the snack logo is included.

Quick Service--Combo--drink and dessert
Table Service--just ask your waiter.

A guest paying with actual cash is going to slow down the line more then a guest on the dining plan. The cashier rings up the sale then the guest goes through, looks for exact change and then waits for the cashier to make change.

edited to say I agree with the previous poster. There are many reasons for the line being held up.

StageTek
05-15-2007, 02:29 PM
Now I'm getting a little paranoid. I'm about to go on my first trip to WDW - solo. Reading about how much the regulars can't stand first timers who don't know all the ins and outs of ordering makes me nervous.

I'm glad I'm reading all the tips here, but I'm concerned that if I don't order just the right way, with all the knowledge of a regular there will be people behind me getting upset. I know the CM's will be helpful, and I guess none of this really matters with table service but I'm now wondering about the people waiting behind me.

marivaid
05-15-2007, 02:41 PM
Now I'm getting a little paranoid. I'm about to go on my first trip to WDW - solo. Reading about how much the regulars can't stand first timers who don't know all the ins and outs of ordering makes me nervous.

I'm glad I'm reading all the tips here, but I'm concerned that if I don't order just the right way, with all the knowledge of a regular there will be people behind me getting upset. I know the CM's will be helpful, and I guess none of this really matters with table service but I'm now wondering about the people waiting behind me.

I felt like that too when I was planning our first trip. It went fine though. Most of the posters here are extremely helpful, if it wasn't for the DIS my trip would have been a nightmare.
I'm no expert, but if I can give you some advice about CS.. go there at off hours, like lunch around 11am or 2pm, and dinner either before 5 or after 8. Except for Cantina @ Epcot we never had to worry about the people behind us... because we were the only ones there!

solfan68
05-15-2007, 02:48 PM
I'm glad I'm reading all the tips here, but I'm concerned that if I don't order just the right way, with all the knowledge of a regular there will be people behind me getting upset. I know the CM's will be helpful, and I guess none of this really matters with table service but I'm now wondering about the people waiting behind me.

You want Mickey Bar ?!?!? Three Dollah !!! Next !!! :rotfl:

Camicar
05-15-2007, 02:59 PM
A guest paying with actual cash is going to slow down the line more then a guest on the dining plan. The cashier rings up the sale then the guest goes through, looks for exact change and then waits for the cashier to make change. I really could not disagree more.

We weren't on the DDP, but I feel like we knew everything there was to know about it from five days of standing on lines and having to wait while the CM explained the DDP to a customer and then having to remove or add items. It was especially bad at the CS at POP. There was more than one morning when our breakfasts got cold because the person in front of us was having their kids run back and forth to get food that was allowed WHILE the cashier was ringing up their order. This happened EVERY morning.

After that experience, I would agree that there should be separate lines for those on the DDP and those who are not. Maybe that way my french toast wouldn't have been cold.

My dh had wanted to go on the DDP, but I didn't want to fuss with it. After just two days of listening to the CMs in every park and our hotel explain the DDP over and over and over to entire lines of people, my dh said, "You were right. This is way too much work. I just want to order what I want, pay and get out and not have to negotiate the Paris Peace Accords to get a dessert."

BeckWhy
05-15-2007, 03:20 PM
I think either way... unless you are an extremely generous (sp?) and patient (sp?) person... whether or not you are using the DDP, people who are not informed or mis-informed about the DDP is extremely bothersome. There are a lot of things out there that are extremely bothersome. Perhaps "Cash Only" lines may be a solution (though I think for the complaint here it would be "Non-DDP Only" lines), but then it puts people like me, who use the DDP (and for the most part understand it, I am not going to hold up the line) in a bad place cuz I don't wanna wait for those people either. I am just in as must of a hurry also. :)


Someone made the comment earlier about going to a TS and the wait staff asking if they are on the DDP and when they replied "no" the wait staff said "Good you can order what you want" I think that was very poor wording from the wait staff. Because, I do use the DDP and I will order whatever I want... and if it's not included I will pay for it out of my pocket... I am not sure what is not included at many TS around the World that you couldn't get while on DDP... I would just assume that if there are special items include (such as smoothies or milkshakes) or not included (I dunno what they are, besides alcoholic beverages, so I'm gonna pull an example outta my tuckus, such as lobster) then they should state it up front and it doesn't take that much breath outta the wait staff to state that.

Waiter: Are you on the DDP?
Person A: Yes we are.
Waiter: Great, but at our restaurant some items are not included such as the lobster tail/Great, and at our restaurant you can order a smoothie or milkshake as a drink instead of a soda.

Or something a long those lines.

1andrea
05-15-2007, 03:25 PM
I think it would be easier if we were allowed to pay first at the hotel food courts, I dont mind waiting in a line behind people asking questions/taking a long time as long as my food isnt getting cold.

yitbos96bb
05-15-2007, 05:03 PM
Now I'm getting a little paranoid. I'm about to go on my first trip to WDW - solo. Reading about how much the regulars can't stand first timers who don't know all the ins and outs of ordering makes me nervous.

I'm glad I'm reading all the tips here, but I'm concerned that if I don't order just the right way, with all the knowledge of a regular there will be people behind me getting upset. I know the CM's will be helpful, and I guess none of this really matters with table service but I'm now wondering about the people waiting behind me.


If people get mad behind you, then either ignore them or tell them to kiss off. Seriously, I don't care if someone has been there 100's of times (like me who was a College programmer 3 times and now owns a DVC and AP) and know the ins and outs... it doesn't give them the right to be rude to someone.

We were all first timers at one point. And as Disney adds new technology there is a learning curve. I've used DDP twice now and have rarely had a problem or have it go super slow at the counter. In fact the ONLY time I can really think of it happening was more the cashier being new and not quite understanding it than any patron.

Now, while they don't have the right too, peopel will be jerks. They are hot and tired (it gets REALLY bad during the summer and the holidays) and that sometimes causes manners to be shelved, especially with hot and tired and cranky kids. But while they may mutter or give you a look, most won't say anything... so unless you are intentionally trying to be disruptive (and you obviously aren't) don't worry about it. If someone confronts you, be calm and then find a cast member. Although I have only seen people from different groups get mad at each other and start yelling less than 5 times either as a cast member or guest (and 1 of those was late at night at PI where Alcohol was involved and another was at the English Pub in Epcot and similiarly involved alcohol) so I wouldn't worry about it.

Maria311
05-15-2007, 05:56 PM
This is one reason we never buy the DDP and stick to DDE.
We will NOT eat CS. Talk about wasting time and getting frustrated.
The DDP creates a huge waste of food. People feel like they must eat it all!Never have I seen more people eat too much in my life. It's out of hand and a bit over the top in my opinion. Stick to one nice TS meal a day and a light breakfast. Your future healthy self will thank you for it!

marivaid
05-15-2007, 06:34 PM
Today's episode of The DDP Is Evil will be back after a short commercial break.

Luv2Roam
05-15-2007, 07:37 PM
If you REALLY want to notice this -- attend the Food and Wine Fest in the Fall. :sad2: I hope they improve their system this Fall. DDP guests made the lines EXTREMELY slow. (No fault of the guest. Just Slllllllooooowwwwww......)

BeckWhy
05-15-2007, 07:37 PM
Today's episode of The DDP Is Evil will be back after a short commercial break.

:rotfl:

mommyaof2
05-15-2007, 08:02 PM
What is with all of the bashing about the DDP? This is like the 3rd thread tonight. :sad2:

PookaJean
05-15-2007, 08:22 PM
This has become a big problem for me at the resort food court. You go and get your food and then have to wait on a long line because of DDP. They have to go get something else, or change something for something else, or the cashier has to void the sale and re-ring it because some of it is on the plan and other things they are paying cash for all while your food is getting COLD!
I think a seperate line for DDP would be a great idea for everyone involved. The cashier could be somebody who completely knows and understands the program to help those on it while not inconveniencing the rest of us. I even mentioned it to a manager last year but no change as of yet!

Princess Stitch
05-15-2007, 08:44 PM
This has become a big problem for me at the resort food court. You go and get your food and then have to wait on a long line because of DDP. They have to go get something else, or change something for something else, or the cashier has to void the sale and re-ring it because some of it is on the plan and other things they are paying cash for all while your food is getting COLD!
I think a seperate line for DDP would be a great idea for everyone involved. The cashier could be somebody who completely knows and understands the program to help those on it while not inconveniencing the rest of us. I even mentioned it to a manager last year but no change as of yet!

Ah, but what about those who have done the DDP before and know what's involved. Also those who have done their research and know what to order and don't need to ask questions? Should they need to wait in the "slow" line too even if they're not holding people up?

Besides, it strikes me that at the food courts, people should be asking their questions where they pick up their food, not where they are paying. Isn't it already too late at that point to make additions to their meals?

SeaSpray
05-15-2007, 08:58 PM
Wow, this thread has taken on a life of its own, hasn't it....


I NEVER said that the DDP is evil. I think it's a great deal, price wise. For the past year I've had an annual pass and could not take advantage of it, but we did try it back in 2005 (not during a free period; we paid for it... not that THAT has anything to do with it).

I don't think it's the fault of the CMs and I don't think it's the fault of the guests; it's a combination of many factors.

My only problem was having to wait, over and over and over again, for all of the many reasons that it took the cashiers to process the DDP guests, versus processing cash/credit card/room key orders.


I also realized that a lot of my impatience on this trip was due to the several counter service restaurants and food court meals that I had. On all of my past trips I've done mainly sit-down restaurants where waiting in line to pay was not a factor. I didn't mind standing and waiting in line, it was just frustrating to know that all of the questions and issues surrounding the DDP was the cause of all the extra wasted time.

There is no quick fix, except to create separate lines. This is just my humble opinion though :)


PookaJean: What you just described is EXACTLY what I encountered time and time again last week. I stood in line at the POR food court with only 1 or 2 people ahead of me, but because of a reason such as a parent not knowing that the individual pizza was not considered a kids meal because there WAS an actual kids meal available, these families then had to stand and talk and decide whether to make the child put the pizza back (this included a long discussion between the parents as to whether the pizza on their tray would be wasted or thrown away because they touched it, or whether they should just pay cash for it, etc...and then once they decided to use an adult credit for the meal, making the child run back to the drink case and put back the small bottled water and grab a large one instead because the meal came with a large water, and THEN decide which dessert the kid wanted because the meal comes with a dessert, etc etc etc!) I stood there all that time with my food getting cold, and when I tried to change lines in hopes of being waited on, having the same thing happen again, right in front of me....

Like I said, I do not necessarily blame the guests and I don't blame the CMs... it's just a meal program that nobody is born knowing, so unless people go to WDW fairly often and use the plan, they're not quite sure of what to do, what to choose, etc. These people probably get the hang of it by the time their last day rolls around. :hourglass

marivaid
05-15-2007, 09:15 PM
I NEVER said that the DDP is evil.

Just so you know I was mostly responding to the poster above me who was blaming the DDP for the waste of food... yet saying that she never saw so many people eating so much. :confused3 Also it's getting REALLY OLD to see one thread after another blaming the DDP for every single thing that went wrong with their trip.I expect someone to blame the DDP for the closure of HM any day now.

mommyaof2
05-15-2007, 09:28 PM
I just don't get it. When we went last month, I did not see any of this. We were suprised that we didn't have to wait longer than we did. At every counter service we did not have to wait that long at all and there were plenty of tables to choose from. I just had a totally different experience than alot of you.:confused3

SeaSpray
05-15-2007, 10:05 PM
Just so you know I was mostly responding to the poster above me who was blaming the DDP for the waste of food...

Fair enough :)

yet saying that she never saw so many people eating so much. :confused3 Also it's getting REALLY OLD to see one thread after another blaming the DDP for every single thing that went wrong with their trip.

Absolutely NOTHING went wrong with my trip. :) This was merely an observation of a situation that I feel can be greatly improved upon.


I expect someone to blame the DDP for the closure of HM any day now.

:lmao: :lmao: :lmao:

SeaSpray
05-15-2007, 10:08 PM
I just don't get it. When we went last month, I did not see any of this. We were suprised that we didn't have to wait longer than we did. At every counter service we did not have to wait that long at all and there were plenty of tables to choose from. I just had a totally different experience than alot of you.:confused3


I never had trouble finding a table anywhere; I was just shocked at how often I had to wait a VERY long time due to issues associated with the DDP.

The DDP people absolutely have a right to use an element of their vacation that they are entitled to use; but at the same time I'm entitled to pay for my hot food in a timely manner so I can eat it while it's still relatively warm. Disney needs to come up with a solution to this. I think the idea of having an extra CM standing near the cashiers to answer any questions before the guests get in line to pay is an EXCELLENT idea. :thumbsup2

Maria311
05-15-2007, 10:46 PM
"Just so you know I was mostly responding to the poster above me who was blaming the DDP for the waste of food... yet saying that she never saw so many people eating so much."

That was me. One person eating enough for many is wasting food.
Also, we recently witnessed a family throw away three complete salmon dinners while the Dad ate everyone's dessert. I'm sorry, but it is a disgrace.

marivaid
05-15-2007, 10:48 PM
Absolutely NOTHING went wrong with my trip. :) This was merely an observation of a situation that I feel can be greatly improved upon.




I'm glad you had a great trip :banana: Yes there is definitely work to be done with the DDP. For starters, they could mail *detailed* instructions to the guests along with their confirmation.The kid's credits especially seem to be confusing for some people. It was just DM and me and we managed fine, but I don't know how we would have done if we had kids credits mixed with ours.

The food courts though, well one of the problems is that you have to get your food first and THEN wait in line to pay for it. Half the time the food is barely warm to begin with. I saw the lines at the ASMO food court for breakfast one day - even if none of these people were on the DDP and even if the CMs were the Speedy Gonzales of cashiers, I bet a LOT of people ate cold eggs that morning.

marivaid
05-15-2007, 11:04 PM
One person eating enough for many is wasting food.

Well in that case every single restaurant is wasting food.Come to think of it, if that's your definition of "waste", most households are wasting food every day.


Also, we recently witnessed a family throw away three complete salmon dinners while the Dad at everyone's dessert. I'm sorry, but it is a disgrace.

Actually, THAT is wasting food. And I'm sorry too,but you could see the same thing, or worse, at any cheap "All you can eat" buffet anywhere in the US - can you blame the DDP for that too ?

ExPirateShopGirl
05-15-2007, 11:34 PM
Separating lines into cash patrons and DDP patrons is a bad idea. What happens when a patron enters the wrong line? Does WDW make that guest go to the end of the proper line even though he (or she) has waited 10 minutes already? We've already established to death on these boards that people don't (won't?) read most signs (or menus) prior to a face to face encounter with a CM manning a cash register.

Having a 'roving' dining CM to answer questions about the dishes available and/or the DDP is really the best solution. I know at DL they used to have CMs work the CS lines and take orders before guests reached the cashier, eliminating a lot of wait time. Can't recall if I have seen them do that at WDW.

Segregation is not the answer :rotfl:

CR Resort Fan 4 Life
05-15-2007, 11:34 PM
The food courts though, well one of the problems is that you have to get your food first and THEN wait in line to pay for it.When I have had meals at the Food & Fun Center and Gasparilla Grill & Games after I told them my order I went to the cash register, gave them the paper with what I ordered and they punched it in, so I was able to pre-pay before I got my food and I have always been able to do that. Maybe things are different at ASMO, but at the Contemporary and Grand Floridian guests are able to do that. The weird thing I always see them paying after they get their food, because after I place my order the Cast Member tells me take this the cash and you can pre-pay and I would assume they tell that to all the guests.

marivaid
05-15-2007, 11:39 PM
When I have had meals at the Food & Fun Center and Gasparilla Grill & Games after I told them my order I went to the cash register, gave them the paper with what I ordered and they punched it in, so I was able to pre-pay before I got my food and I have always been able to do that. Maybe things are different at ASMO, but at the Contemporary and Grand Floridian guests are able to do that. The weird thing I always see them paying after they get their food, because after I place my order the Cast Member tells me take this the cash and you can pre-pay and I would assume they tell that to all the guests.

Now that's what I call a good idea. It didn't work that way at ASMO, at least not while we were there though I have to admit I never even thought of asking. That would not fix the waiting problem but at least patrons would get to eat warm food.

Maria311
05-16-2007, 06:34 AM
"Well in that case every single restaurant is wasting food.Come to think of it, if that's your definition of "waste", most households are wasting food every day."

Now that I agree with!!! It's not just the DDP. It's a HUGE problem everywhere. Including many households. Very good observation!!!

SeaSpray
05-16-2007, 06:48 AM
I just want to add something for those who said they were new to all this and feeling nervous about it:

PLEASE do not worry! I was a bit frustrated at continually having to wait, but I never said a word, and I didn't roll my eyes either. lol I think most people are patient while at WDW, we expect to have to wait in lines. So please, don't stress over this, it'll be fine, and you'll have a great time. All of the CMs were very friendly and helpful to the people who were having problems/issues/questions while using the DDP.

I really didn't intend to make anyone nervous about this subject!!

stepdisney
05-16-2007, 07:14 AM
For every family that "just eats the dessert" there is a family that, because of the plan, eats a well balanced meal instead of picking up a burger because it is cheaper. For that, I applaud the DDP. It works for my family quite well. I love the idea of a CM explaining. They could do a kiosk ordering system where you pay after you place your own order from the computer. Then we will see if it is DDP or just people taking their time to order. If there is a discrepancy on your bill when it is printed from the kiosk, you can take it to a CM before you go to the cashier.

Let me just say that our first Disney trip was in 2000, pre DDP and the lines were just as long and people took their time ordering. I always say another person's urgency is not my problem. I will take my time and make sure I get my order straight. Sometimes it's really quick, sometimes it is not. While I am considerate enough to at look at the menu before I get in line, if I have a question for the cashier, I will ask and whoever is behind me will wait a second or two until I get a response. Sorry, we all want the most out of our vacation and that sometimes means getting your questions answered. I agree with poster that says we were all newbies at one time. Talk about consideration, consider the person who needs help.

DISNEYLOVER70
05-16-2007, 07:36 AM
I just returned from my Disney vacation last week using the DDP for the first time. It was a breeze. No confusion really. The only thing that I thought was a little frustrating was I asked to get french fries with my chicken at the Flame Tree BBQ and was told I couldn't, but I could use a snack credit and get fries that way. The same day, later that afternoon, my sister went there and asked for fries and got them with her meal. ?? No big deal though really.


I didn't notice the plan holding me up or anyone else for that matter. We ate great. The plan definately put some pounds on me because I normally wouldn't order desert, but it is vacation so yee ha!!:rotfl:

The Sweetness
05-16-2007, 07:49 AM
Seems like I read on the boards somewhere that they were testing "Cash Only" lines at some of the CS establishments.


sounds like a good idea, theres a deposits only line at my bank to speed things along for some of us:goodvibes

SeaSpray
05-16-2007, 10:40 AM
For every family that "just eats the dessert" there is a family that, because of the plan, eats a well balanced meal instead of picking up a burger because it is cheaper. For that, I applaud the DDP. It works for my family quite well. I love the idea of a CM explaining. They could do a kiosk ordering system where you pay after you place your own order from the computer. Then we will see if it is DDP or just people taking their time to order. If there is a discrepancy on your bill when it is printed from the kiosk, you can take it to a CM before you go to the cashier.

Let me just say that our first Disney trip was in 2000, pre DDP and the lines were just as long and people took their time ordering. I always say another person's urgency is not my problem. I will take my time and make sure I get my order straight. Sometimes it's really quick, sometimes it is not. While I am considerate enough to at look at the menu before I get in line, if I have a question for the cashier, I will ask and whoever is behind me will wait a second or two until I get a response. Sorry, we all want the most out of our vacation and that sometimes means getting your questions answered. I agree with poster that says we were all newbies at one time. Talk about consideration, consider the person who needs help.


I made bold part of your comments; I agree 100% with that. :thumbsup2

And I just want to say again that I was extremely patient and considerate while I was waiting in line to pay. Like I said before, I didn't even so much as roll my eyes at the other guests; I just want this to be clear because I do not want my comments to appear as if I'm endorsing being impatient, unkind, or inconsiderate of others. :grouphug: I'd eat cold food before I'd make a negative comment to a family dealing with the DDP.

However, I don't think *anyone* likes to eat their hot food after it's gone cold, and that was why I was "venting" when I started this thread, and I still stand by my original comment that, in my own personal experience, the DDP often times caused the lines to back up, and I think there are steps that Disney can take to remedy this, which will make things better for EVERYONE, not just the people paying cash, and not just the people on the DDP. :)

CR Resort Fan 4 Life
05-16-2007, 01:55 PM
Maybe WDW should consider installing a system where guests who are on the DDP can swip or scan their KTTW cards before they pay for a meal and it will tell them how many credits they have left. They have this for the arcade cards where you swip it in the machine and it says how many points you have remaining on the card, so you can decide when it's best to refill the card by spending more money.

cougartrace
05-16-2007, 02:08 PM
First of all, no one should have to wait that long in the pay line that their food gets cold.

What Disney needs to do for DDP guests is have that total deducted at the moment of ordering food so that those people do not wait in lines.

This will be my first trip with DDP, but I really don't understand the difficulty in ordering with the DDP? It's seems pretty simple to me :confused:

disneyjunkie
05-17-2007, 06:38 AM
This will be my first trip with DDP, but I really don't understand the difficulty in ordering with the DDP? It's seems pretty simple to me :confused:

I used the plan a few months after it came out (April 2005). The little booklet I was giving at check in clearly explained everything.

I have no idea what has changed in the last two years to cause such problems.:confused3

I don't like the cash line/DDP idea. I tend to use both. I order based on what we want, not based on what's included in the plan. If I want a burger, fries, ice cream and soda in a souvenir cup, then I'll use the plan for the food and cash for the drink. I'd hate to have to stand in two lines in order to use two forms of payment.

LizinSTL
05-17-2007, 06:55 AM
I used the plan a few months after it came out (April 2005). The little booklet I was giving at check in clearly explained everything.

I have no idea what has changed in the last two years to cause such problems.:confused3

I don't like the cash line/DDP idea. I tend to use both. I order based on what we want, not based on what's included in the plan. If I want a burger, fries, ice cream and soda in a souvenir cup, then I'll use the plan for the food and cash for the drink. I'd hate to have to stand in two lines in order to use two forms of payment.


I don't think anything changed (except expanding what you can get with a snack credit!) Part of the problem is people don't take the time to read the brochure after check-in. They are too excited to hit the ground running and get on a ride. Those same people didn't take the time to research what they purchased and understand the plan before arrival.

I'll agree that there's a bit of a learning curve to the DDP...but I don't think it causes insane lines at all CS locations and problems at all TS locations throughout the "world" at all times of the year. The first time visitors on their first day may not understand what's going on. You'll see them with a confused look on their face- instead of acting smug and rude (even if you are a DDP-hater) you could spread a little pixie dust and ask them if they need any help.

Last summer, I helped several people "navigate" Everything Pop on their first time thru using the plan. (they were starving from a day of traveling) In one case, Mom got teary and dad tried to tip me. LOL Kids were just happy they could pick their dinner!

I guess I have more fun on vacation if I don't harbor resentment vs. everyone I come across for holding up lines, eating too much food, throwing away uneaten food, not eating enough food, eating too many CS meals, eating too many TS meals, eating too many snacks, etc. If I just worry about my own family's enjoyment and help other's have more fun too- well, that's a good time ;)

disneyjunkie
05-17-2007, 08:31 AM
I think you're right about people not taking the time read the information presented to them.

It's the same issue with fast pass. I'm amazed by the number of people who are clueless about the FP system.:confused3 There's information about FP all over the parks. If people would just take a minute to READ the park map they're holding, they'll be able to figure out how it works. If that fails, they can just ask one of the CMs standing near the machines.:idea:


I'll be honest, I don't care if the person in front of me is using the DDP, DDE, cash, credit card or meal voucher. Iíll be ready to scream if they wait until they get to the cashier to decide what to order.:scared:

ExPirateShopGirl
05-17-2007, 10:14 AM
I guess I have more fun on vacation if I don't harbor resentment vs. everyone I come across for holding up lines, eating too much food, throwing away uneaten food, not eating enough food, eating too many CS meals, eating too many TS meals, eating too many snacks, etc. If I just worry about my own family's enjoyment and help other's have more fun too- well, that's a good time ;)

Quite well said. I can't count the number of posts that detail complaints about guests at nearby tables, etc. I honestly don't pay attention beyond a cursory glance unless there's something truly remarkable about another person. I have no idea what people sitting at surrounding tables order or say to their waiters and waitresses or how they choose to pay for their meals. We are generally busy enjoying our meal and eachother's company (as my DD18 likes to say, "it's all about US!) to worry about what's going on elsewhere. I can only control my family and how we utilize the plan. Just because something's paid for doesn't mean you have to order it, or consume every bite. I don't make the serving sizes, but I know when to stop eating. And I know enough not to care what others are and aren't eating ;)

It's always a good trip this way!

Vijoge
05-17-2007, 10:28 AM
Besides, it strikes me that at the food courts, people should be asking their questions where they pick up their food, not where they are paying. Isn't it already too late at that point to make additions to their meals?

This is what we did when we weren't sure. Nver held up the pay line and never had to put anything back.

The Sweetness
05-18-2007, 09:59 PM
As a first timer w the DDp that makes sense to me. It also does seem fairly simple... An entree or combo, a drink (will ask if lg is okay) and a dessert. Over and out:goodvibes

abeyst
05-19-2007, 08:10 PM
Guess I better do a little more research on Le Cellier as to what's NOT included! (I don't understand why they'd not allow kids desserts. That's just wrong!)

I used the DDP for the first time last August - first trip to the All Star resorts, too. I have to admit I looked like a deer in headlights my first trip to the food court! I think they need more than 1 CM answering questions, but the food stations should also have knowledge of what's included. There's no point in ordering food that isn't on the DDP and then you don't buy it and it goes to waste. They could also mark the items that are included. Brownie sundaes, for example, we found out on our 3rd day that they were allowed for your dessert, but since they were over $4 you couldn't get them for a snack. Now the first 2 days we were only getting cookies for dessert cause that's what everyone else was doing. I like to use my benefits to the limit, and it would have been nice to know exactly what was allowed as far as sides/fruit/ice cream is concerned. Not to mention the small/large water dilemma....

These are things that I don't think can be explained in a brochure when you check in. But parents trying to buy adult meals on child credits - well that's completely different.

Even a list at each restaurant if they have special arrangements would be nice - like when I check in at LeCellier. Or signs posted by each of the food court coolers or food stations might help. (Yeah, I know, some of us still don't read!!)

Tina G
05-24-2007, 10:05 PM
I really could not disagree more.

We weren't on the DDP, but I feel like we knew everything there was to know about it from five days of standing on lines and having to wait while the CM explained the DDP to a customer and then having to remove or add items. It was especially bad at the CS at POP. There was more than one morning when our breakfasts got cold because the person in front of us was having their kids run back and forth to get food that was allowed WHILE the cashier was ringing up their order. This happened EVERY morning.

After that experience, I would agree that there should be separate lines for those on the DDP and those who are not. Maybe that way my french toast wouldn't have been cold.

My dh had wanted to go on the DDP, but I didn't want to fuss with it. After just two days of listening to the CMs in every park and our hotel explain the DDP over and over and over to entire lines of people, my dh said, "You were right. This is way too much work. I just want to order what I want, pay and get out and not have to negotiate the Paris Peace Accords to get a dessert."

I couldn't agree with you more. While I was reading your message I was thinking I could have written it myself. We just returned from a week at the Polynesian and every single time I was in line at Captain Cooks (food court area) there was a DDP person holding up the line. If it wasn't related to what food they could and could not get, it was people paying for their meal and then having the cashier go back into their account to check their credits. We either paid by cash or credit card and there is no way we were slower than the DDP people. Just the fact that the cashier has to check exactly what you have and what qualifies for the plan and what doesn't instead of just ringing everything up and paying.

While planning our trip, I asked DH about the DDP and his response was the same as yours - he didn't want to fuss with it. And good thing we didn't because after getting home and doing the calcluations, we would have lost $20 if we had done the plan.

I don't think the slowness problems happen at the TS restaurants - it's a problem that is strictly limited to the CS and snack areas. As someone else said, the rules are not the same everywhere and that makes it very confusing even for people who are knowledgeable about the plan. I wholeheartedly agree that there should be a separate line for people on the DDP.

marivaid
05-24-2007, 10:11 PM
We just returned from a week at the Polynesian and every single time I was in line at Captain Cooks (food court area) there was a DDP person holding up the line. If it wasn't related to what food they could and could not get, it was people paying for their meal and then having the cashier go back into their account to check their credits..

The new touch screen ordering system at CC probably didn't help either. That was the one place I was worried about if we used the DDP.

Tina G
05-25-2007, 06:49 AM
The new touch screen ordering system at CC probably didn't help either. That was the one place I was worried about if we used the DDP.

Actually that was not the case. We never encountered a line at the touch screen areas. Only at the cashier. I don't know what Captain Cooks looked like before the renovation but the set up now is not very good. The touch screens are located right up by the food prep area which is a good place for them but the cashier station is smack in the center of the main food area which is really bad planning. The lines for the cashier have no where to stand really so the people trying to walk around to pick out their food end up going through the cashier lines. Then there's the people standing around waiting to pick up their hot food and they end up standing right in the area for the cashier lines as well. It's really just a big mess. We tried to avoid the busy times as much as possible. We would go in the evening and pick up breakfast items to take to our room for the next morning as the morning breakfast hours were the absolute worst for crowds there.

St. Germain
05-25-2007, 05:06 PM
"Just so you know I was mostly responding to the poster above me who was blaming the DDP for the waste of food... yet saying that she never saw so many people eating so much."

That was me. One person eating enough for many is wasting food.
Also, we recently witnessed a family throw away three complete salmon dinners while the Dad ate everyone's dessert. I'm sorry, but it is a disgrace.
Maybe the salmon was just terrible? Maybe the desert was just Dad's favorite? He's on vacation after all that and he and the wife paid for. Maybe people should just mind their own business when it comes to what other people want to eat or not eat on their hard earned vacations. :thumbsup2

marivaid
05-26-2007, 05:44 AM
Actually that was not the case. We never encountered a line at the touch screen areas. Only at the cashier.

I guess because the problem arises when it's time to pay. When we used our CS credits in the parks the cashier would tell us what we could/could not get on the DDP (never asked,they volunteered). At CC's with the touch screen ordering you don't talk to a real person until it's time to pay.
Kind of like the food courts at the values, especially the "grab and go" part.

mkycrzy1971
05-26-2007, 08:19 AM
I know that the DDP is a great deal; I had it myself on one of our trips in 2005, but last week it was extremely annoying to have to wait for the cashiers to help people figure it all out! :rolleyes1 This wasn't just one time, it was EVERY single time I wanted to pay for food.

A lot of people didn't know how many credits they had left, many people didn't know what was included and what wasn't, many people didn't realize that they couldn't get adult entrees for their kids if there was a kids meal available, etc etc etc. I've never wasted so much time waiting in line to pay for my food in all of my trips to WDW. I don't mean waiting in line because the restaurant was busy, I mean waiting in line because the other guests were clueless. The CMs were very patient; I was very frustrated, although I didn't show it.

There really should be separate lines for people paying with their DDP card, and for people paying cash/credit card/room key. Sort of like the "10 items or less" line at the grocery store! LOL

EDITED TO ADD: I'm not blaming the guests really, they're just trying to use the meal plan that they've paid for, I'm just venting at a system that makes those of us who are paying in cash pay for it with our time, which as you all know is very precious during a trip to WDW.

We were just there may 8-15 and I did not find this to be a problem at all...as a matter of fact, I thought those paying cash held up the lines...they had to wait for their total, then dig to find the exact amount (or at least close to it...would not want to get back 4 pennies...ya know!!??), then they ALWAYS had to stop and look at their receipt to make sure it was correct....my thoughts were this..."it is too bad not everyone could be on the DDP, it would make things much smoother." :confused3 I guess this is why there is a choice...this past trip was our first trip using the DDP (we are only able to go to WDW every 3-5 years) and I thought it was great...I would definatley use it again (if they do not do away with the tips as part of the program...otherwise I do not think it would be worth it)...just my 2 cents.

mkycrzy1971
05-26-2007, 08:26 AM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

There are some people in this world that just do not get things no matter how clear you make it...sometimes I feel like asking some adults the same thing that I ask my 14 year old (it is usually in a joking manner, please do not flame me)..."do you need me to draw you a picture??" :lmao: It is a shame that so many people do not have much common sense...but hey, we can't all be perfect...right??? :rotfl2:

mkycrzy1971
05-26-2007, 08:36 AM
The plan is simple. There are virtually no exclusions. The vast majority of the threads are from posters that want to use child credits for adult meals. Threads that complain about the kids meals. Threads that complain about sugar free jello. Threads that complain about how the dining plan is "ruining" the restaurants. There are virtually no posts regarding what's covered.

The written brochure spells it out.

Snacks--A handful are listed and anything that has the snack logo is included.

Quick Service--Combo--drink and dessert
Table Service--just ask your waiter.

A guest paying with actual cash is going to slow down the line more then a guest on the dining plan. The cashier rings up the sale then the guest goes through, looks for exact change and then waits for the cashier to make change.

edited to say I agree with the previous poster. There are many reasons for the line being held up.

After starting to read the responses to this thread, I thought I was going to be the only person to think this way...I thought it went rather smooth during our recent trip...except when the person ahead of me used cash.

mkycrzy1971
05-26-2007, 08:40 AM
Now I'm getting a little paranoid. I'm about to go on my first trip to WDW - solo. Reading about how much the regulars can't stand first timers who don't know all the ins and outs of ordering makes me nervous.

I'm glad I'm reading all the tips here, but I'm concerned that if I don't order just the right way, with all the knowledge of a regular there will be people behind me getting upset. I know the CM's will be helpful, and I guess none of this really matters with table service but I'm now wondering about the people waiting behind me.

Don't sweat it...just ask questions as you need to (I would ask for a better explaination at check in if you do not understand the program)...and let those that get "nasty" have their "say"...what can they do...really??? Some people need to loosen up and realize they are at WDW for Heavens sake....RELAX!

mkycrzy1971
05-26-2007, 08:51 AM
I never had trouble finding a table anywhere; I was just shocked at how often I had to wait a VERY long time due to issues associated with the DDP.

The DDP people absolutely have a right to use an element of their vacation that they are entitled to use; but at the same time I'm entitled to pay for my hot food in a timely manner so I can eat it while it's still relatively warm. Disney needs to come up with a solution to this. I think the idea of having an extra CM standing near the cashiers to answer any questions before the guests get in line to pay is an EXCELLENT idea. :thumbsup2


It took me so long to pay for my pasta at POR food court the week of may 8-15th that I blistered the roof of my mouth!! I never had to wait more than 3-5 minutes to get through the lines..even during the busy lunch and dinner hours...I guess I was lucky.

mkycrzy1971
05-26-2007, 08:55 AM
I'm glad you had a great trip :banana: Yes there is definitely work to be done with the DDP. For starters, they could mail *detailed* instructions to the guests along with their confirmation.The kid's credits especially seem to be confusing for some people. It was just DM and me and we managed fine, but I don't know how we would have done if we had kids credits mixed with ours.

The food courts though, well one of the problems is that you have to get your food first and THEN wait in line to pay for it. Half the time the food is barely warm to begin with. I saw the lines at the ASMO food court for breakfast one day - even if none of these people were on the DDP and even if the CMs were the Speedy Gonzales of cashiers, I bet a LOT of people ate cold eggs that morning.

This would be a BIG help...I think Disney really needs to work on this...it is hard to explain to a 9 year old that she must eat jello (there are still a few places out there insiting there are no other deserts or nothing can be subed) when you have a big piece of choc cake...I usually just shared rather than making a big deal out of it. BUt I agree...the kids meals are confusing sometimes.

jcpuppy.com
05-26-2007, 09:04 AM
Originally Posted by BeckWhy
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?


This is perfect and explains it quite well. Do you think Disney could mail this to everyone before they get to Disney..short and sweet and to the point :rotfl2:

tndisneyfan
05-26-2007, 09:13 AM
I think most of the confusion about the DDP is at the resort food courts. The CS at the parks are pretty much cut and dry, a combo with a drink and one or two choices for dessert. The food courts have more options thus more confusion about what you can get and what you can't. CM consistency could help stop some of this. For example on our last trip DS was able to get a banana for a dessesrt, a couple of days later at the same food court we couldn't. The CM said we could use a snack credit for the fruit, fine with us we had some snacks to spare, but someone else may not have wanted to spend a snack credit on a banana.

mkycrzy1971
05-26-2007, 09:16 AM
Actually that was not the case. We never encountered a line at the touch screen areas. Only at the cashier. I don't know what Captain Cooks looked like before the renovation but the set up now is not very good. The touch screens are located right up by the food prep area which is a good place for them but the cashier station is smack in the center of the main food area which is really bad planning. The lines for the cashier have no where to stand really so the people trying to walk around to pick out their food end up going through the cashier lines. Then there's the people standing around waiting to pick up their hot food and they end up standing right in the area for the cashier lines as well. It's really just a big mess. We tried to avoid the busy times as much as possible. We would go in the evening and pick up breakfast items to take to our room for the next morning as the morning breakfast hours were the absolute worst for crowds there.

I thought the very same thing...this is a poor layout and the traffic flow was terrible!! I also thought that there should be more than one cashier....however, the flatbread pizza was worth every bit of confusion and wait...FABULOUS!!!

mkycrzy1971
05-26-2007, 09:23 AM
I guess because the problem arises when it's time to pay. When we used our CS credits in the parks the cashier would tell us what we could/could not get on the DDP (never asked,they volunteered). At CC's with the touch screen ordering you don't talk to a real person until it's time to pay.
Kind of like the food courts at the values, especially the "grab and go" part.

When we were there, there was a man walking around trying to help people with the touch screens...as I was ordering my husband's double cheese burger all I hear is "do you REALLY need a double??" ... I thought I was going to turn around and take this man's head off!! (sorry, I was tired and hungry...it was our last day) I spun around and said "I am sorry, this what my husband requested!" I think he realized how it must have sounded (do your REALLY need THAT much food???) and turned around and walked off...I kind of felt bad afterward because I know he was just trying to help...but at the time I thought he was implying that my bum was big enough!! :rotfl2: Maybe I scared him off and he QUIT!! :lmao:

LoraJ
05-26-2007, 09:25 AM
I think a cash only line would be great, but then I would have to carry cash. lol. I usually charge everything to the room key. We did experience the line hold ups at Flame Tree BBQ and in the morning at the hotel. At Flame Tree, we saw lots of not even touched chocolate cake go into the garbage. What a waste.

mkycrzy1971
05-26-2007, 09:28 AM
I think a cash only line would be great, but then I would have to carry cash. lol. I usually charge everything to the room key. We did experience the line hold ups at Flame Tree BBQ and in the morning at the hotel. At Flame Tree, we saw lots of not even touched chocolate cake go into the garbage. What a waste.

Also, if they had a DDP line only and a cash only line...what would you do if you wanted to use the DDP to pay for the things that are allowed and pay OOP for something that is not??? I think that this would create even longer lines IMHO.

disneyjunkie
05-26-2007, 09:38 AM
This would be a BIG help...I think Disney really needs to work on this...it is hard to explain to a 9 year old that she must eat jello (there are still a few places out there insiting there are no other deserts or nothing can be subed) when you have a big piece of choc cake...I usually just shared rather than making a big deal out of it. BUt I agree...the kids meals are confusing sometimes.

I don't see why the parents can't just share with the child or buy an extra slice of cake.:confused3


Also, if they had a DDP line only and a cash only line...what would you do if you wanted to use the DDP to pay for the things that are allowed and pay OOP for something that is not??? I think that this would create even longer lines IMHO.

That would be us. I guess we'd just have to spilt up when we place our order. I could got to the DDP line while my son hops in the cash line.

LoraJ
05-26-2007, 10:44 AM
I would think the DDP user line would also be able to take OOP orders for additional items. They'd want the extra cash.

lillygator
05-27-2007, 01:04 PM
I haven't read the whole thread but I find it highly unlikely that it is just DDP people holding up the line....I know plenty of people in front of us that just can'r decide between burger or nuggets and then sit and wait for their two year old to decide.


Also, at the resorts part of the check in problem is people who are sitting there deciding at that point in time, instead of prior to arrival, which ticket they should buy. Very very time consuming and annoying.....

mefordis
05-30-2007, 06:03 PM
Quite well said. I can't count the number of posts that detail complaints about guests at nearby tables, etc. I honestly don't pay attention beyond a cursory glance unless there's something truly remarkable about another person. I have no idea what people sitting at surrounding tables order or say to their waiters and waitresses or how they choose to pay for their meals. We are generally busy enjoying our meal and eachother's company (as my DD18 likes to say, "it's all about US!) to worry about what's going on elsewhere. I can only control my family and how we utilize the plan. Just because something's paid for doesn't mean you have to order it, or consume every bite. I don't make the serving sizes, but I know when to stop eating. And I know enough not to care what others are and aren't eating ;)

It's always a good trip this way!

Sort of to that point, for some reason it seemed like a lot of people at WDW sat there staring and listening to my conversations. I don't know what was up with that, but I am not unusual looking, nor am I loud. For example, I would be having normal, boring conversations with my mom, and look over and there would be some lady (with her husband) staring and listening to me. Really rude. I wanted to say, "can I help you?" I really don't notice that happening anywhere else but I did notice it there. Maybe it's just people who are bored because they come there with no children to keep them occupied? Not sure, but to your point, I am oblivious to others around me, I'm just dealing with me and my family when I'm out.

pavil
05-30-2007, 06:20 PM
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?


I agree that it is pretty easy but at the same time I was able to get two drinks with a CS at breakfast in addition to a bagel with my breakfast entree. That shouldn't have happened should it?

Somethings are a little weird with it, but the dining plan itself never slowed down the line more than the "clueless tourist" I see all over the place.

mefordis
05-30-2007, 06:29 PM
I agree that it is pretty easy but at the same time I was able to get two drinks with a CS at breakfast in addition to a bagel with my breakfast entree. That shouldn't have happened should it?

Somethings are a little weird with it, but the dining plan itself never slowed down the line more than the "clueless tourist" I see all over the place.

And there is also the clueless cm at BC Marketplace who had to ring up my snacks twice, for some reason. Boy, did I hold up the line that night, because this poor hapless woman didn't know what she was doing. Don't ask me what happened there, but all I did was put the snacks down, tell her I wanted to use them as DP snacks, then she got very flustered.

By the way, that place was a huge letdown for CS (BC Marketplace and really the YC as a resort). I couldn't use any of my CS before I left because they didn't have anything at that hour for sale as a CS credit -- it was late evening. I sure could have used the POR food court then!