New Waitlist Policy as of 6/1

[nuttylawprofessor]

According to member services, as of 6/1 all waitlist requests will go to an automatic confirmation system.

I got the info when MS called to ask if we wanted the WL studio we waitlisted for.

[keishashadow]

ALL existing waitlists going to automatic

or

NEW waitlists booked on or after June 1st?:confused:

[dbriggsq]

I tried to book BCV for 1-5 Oct today (switching from OKW)- no luck of course but I was told that if I waitlisted I would automatically be switched without being called if a match became available.

[CarolMN]

I think this is going to generate lots of complaints for those who don't have enough points to hold a back up reservation while waiting for a waitlist to come through.

For example, I'm not convinced that the auto waitlist system is robust enough to cancel days and reuse the points without creating problems. And I don't think it will be robust enough to handle getting points from more than one contract for a reservation.

I also think it will encourage more members to call daily to check on waitlists rather than wait to see what happens.

Won't it discourage members from waitlisting more than one resort for the same time frame? Can you imagine the messes that this could cause someone who isn't quite sure how it all works? YCK!

If this new mandate really happens, I am vey, very glad that I bought where I want to stay. IMHO, this mandate is going to make day by day waitlisting for the smaller resorts less popular ! Well maybe that means less will do it and so it will be easier to get a whole vacation via waitlist. We'll see.

[icydog]

I think this is going to generate lots of complaints for those who don't have enough points to hold a back up reservation while waiting for a waitlist to come through.

For example, I'm not convinced that the auto waitlist system is robust enough to cancel days and reuse the points without creating problems. And I don't think it will be robust enough to handle getting points from more than one contract for a reservation.

I also think it will encourage more members to call daily to check on waitlists rather than wait to see what happens.

Won't it discourage members from waitlisting more than one resort for the same time frame? Can you imagine the messes that this could cause someone who isn't quite sure how it all works? YCK!

If this new mandate really happens, I am vey, very glad that I bought where I want to stay. IMHO, this mandate is going to make day by day waitlisting for the smaller resorts less popular ! Well maybe that means less will do it and so it will be easier to get a whole vacation via waitlist. We'll see.

What happens to a waitlist already in effect. I have a waitlist for Nov that I do not want filled unless they call me. Will that become automatic now, and if it does can I cancel it. In other words will my waitlist be grandfathered. Is this written anywhere?

[Dean]

I think this is going to generate lots of complaints for those who don't have enough points to hold a back up reservation while waiting for a waitlist to come through.

For example, I'm not convinced that the auto waitlist system is robust enough to cancel days and reuse the points without creating problems. And I don't think it will be robust enough to handle getting points from more than one contract for a reservation.

I also think it will encourage more members to call daily to check on waitlists rather than wait to see what happens.

Won't it discourage members from waitlisting more than one resort for the same time frame? Can you imagine the messes that this could cause someone who isn't quite sure how it all works? YCK!

If this new mandate really happens, I am vey, very glad that I bought where I want to stay. IMHO, this mandate is going to make day by day waitlisting for the smaller resorts less popular ! Well maybe that means less will do it and so it will be easier to get a whole vacation via waitlist. We'll see.I'm sure they'll worth that out either by asking you upfront how to handle it or to have it kicked out so they'll call you manually in those situations. What an automated system would do would be to look at multiple scenarios. Say I have X and want Y, you have Y and want Z and someone else has Z and wants X. An automated system should be able to do the round robin or at least alert MS to the situation so they could check with all parties.

[granmanh603]

What happens to a waitlist already in effect. I have a waitlist for Nov that I do not want filled unless they call me. Will that become automatic now, and if it does can I cancel it. In other words will my waitlist be grandfathered. Is this written anywhere?

Please explain why you wait list something you don't want???????:confused3

[snyderla]

I called today and booked OKW but waitlisted for BCV and was asked if I wanted automatic confirmation or wanted to be called first. I asked to be called first.

Lori

[ilovefh]

Please no flaming...I have an honest to goodness question! For those of you that like to be called about the waitlist what are your reasons for that? I've never really thought about it and I'm curious as to what others have to say. I always book whatever is available and then waitlist for what I really want, but I know I'll go whether the waitlist comes through or not. I'm not flaming anyone at all just curious since I've never really thought about it.

[DVCAmy]

I like to know before having it go through because we travel with a larger group so if 1 waitlist comes through we have to make sure all the details can work out. The example I used on the Mousellaneous board is our trip this Oct. We are nooked for 2 2BR and 1 studio at SSR but waitlisted a GV at OKW. we would only switch to the GV at OKW if we could also have 2 other studios there to accomodate everyone in our party. It also gets more confusing because some of the rooms are through my points and some through my sisters. Automatically changing to your waitlist could really screw us up and leave us at different resorts.

Amy

[ilovefh]

I like to know before having it go through because we travel with a larger group so if 1 waitlist comes through we have to make sure all the details can work out. The example I used on the Mousellaneous board is our trip this Oct. We are nooked for 2 2BR and 1 studio at SSR but waitlisted a GV at OKW. we would only switch to the GV at OKW if we could also have 2 other studios there to accomodate everyone in our party. It also gets more confusing because some of the rooms are through my points and some through my sisters. Automatically changing to your waitlist could really screw us up and leave us at different resorts.

Amy


Amy-

Thanks for the response! I'm glad I asked! This will be our first year traveling with two sets of DVC points since my parents bought in this year. That is something I probably would not have thought about! If we had two rooms I'd like to know that both could be booked and not have one be booked automatically and the other not have the waitlist come through!

[BroganMc]

Not sure I like that policy at all. When I've waitlisted before (for VWL last Dec), I got called a couple days later with news it was available. The catch was no one checked with special services first to see if a roll-in shower HA room was available. I had MS check that (discovered the answer was no) and declined the wait list. If it's automatic, I run the risk of losing my booked HA room to a computer!

[dbriggsq]

I wasn't told I had the option of being called first. The lady just said there is now a new policy which means that when a match is found your reservation is automatically changed - no option of being called first.

[alldiz]

Please explain why you wait list something you don't want???????:confused3

Please no flaming...I have an honest to goodness question! For those of you that like to be called about the waitlist what are your reasons for that? I've never really thought about it and I'm curious as to what others have to say. I always book whatever is available and then waitlist for what I really want, but I know I'll go whether the waitlist comes through or not. I'm not flaming anyone at all just curious since I've never really thought about it.

My 1st DVC trip is a perfect example....
I booked a few months ago.....for 5-22 to 5-29....
Only thing available was SSR....my last choice....

I put anything else on waitlist....

After reading up on SSR....I got really excited to go there.....
We will be there memorial day weekend.....we are not going
to the parks.....I thought SSR would be a great place to hang...
I figure with DTD so close.....we do a lot of resort dining
and will take advantage of the buses at DTD....

Enter free dining.....Booked a trip for 3 nights at BCV before free
dining starts....then I switch to POFQ...

MS asked do I still want my waitlist for may:eek:
I forgot I was on auto....I am brand new DVC member though....

I planned my whole trip around being at SSR...I didnt want
to change...Glad it didnt come through....

Anyway....I'm glad to be at SSR in May...
and happy to go to BCV in Aug.....with a great pool.
Sorry that was long:hourglass
Kerri

[VrBchJ]

I called MS yesterday to wait list for WLV in Dec. I have a BWV reservation for the same days. I asked to be called if WLV came thru. MS said all wait lists will be auto confirm and original reservation will be cancelled at the same time. We don't have the option of being called. I foresee many problems with this as the system now seems to be run. I agree it will be more important than ever to buy where you want to stay.

[joelly2103]

Ok, I am on a wait list for an add on reservation at either VWL, OKW, SSR for the first week in December. I asked to be called when it is available.

I see possibly that things could get messed up. I want to keep my original reservation and add the studio for more people going. Well we are willing to take first available. I know that they told me that would put me on each list. First call I get is the room we take.

So if it is automatic, will they take the points immediately - without confirmation. If it is keyed in wrong they might even cancel my original reservation.

hmmmm....sounds like there is a possibility for problems. I hope they have it figured out completely before they introduce it.

[sk8belle]

Uh-oh. If they are automatically canceling original reservations, this may be a problem for families who have mutiple people on a contract. I think there're a few of us who co-own with family members.

My mother and I have the same name, different middle initial, and are on the same contract. We sometimes head to WDW for the same time period and do tell the CMs which one of us it is when making our ressies. However, we've occasionally had to waitlist one of our ressies due to lack of availability at the preferred resort. With the new policy, wouldn't we run the risk of having ALL original confirmations canceled? This has happened to us before. Only by pure luck did I discover that my reservation had been canceled in error before heading down to WDW. By even better luck, I managed to get another reservation last minute!

[Robo-Daddy 3000]

I'm new to DVC but I think there must a reason why they are instituting this change to the waitlist policy. Is it possible they are trying to cut down on too many people on multiple waitlists? Perhaps too this will cut down on people who have no intention of using the vacation club except as a way to make money for themselves.

[lisareniff]

Please no flaming...I have an honest to goodness question! For those of you that like to be called about the waitlist what are your reasons for that? I've never really thought about it and I'm curious as to what others have to say. I always book whatever is available and then waitlist for what I really want, but I know I'll go whether the waitlist comes through or not. I'm not flaming anyone at all just curious since I've never really thought about it.

I have an example from our last trip....

We reserved BCV for Pres. Week (popular time) and then wanted to change to a split stay at VWL(5nights) and BWV(3nights) at 7 months. By calling day-by-day got the first 4 nights at VWL but had to waitlist for the 5th night. I decided to not to call day-by-day for the 3 nights at BWV, but all at once since we were already booked at BCV and one move was enough. I waitlisted for those three nights in all three BWV views.

This is the part that I would need a call back about.... I also waitlisted for that 5th night of our trip at BWV that I wasn't able to get at VWL, but I only wanted that IF I gotten the other three nights AND I hadn't gotten the VWL night. Also I wouldn't have wanted my waitlist canceled at VWL for that night since that was were I orignally wanted to stay. I don't know if I could do that type of working the waitlist with an automatic confirm system.

BTW it did take that one night at VWL a loooonnng time to come through.

[tjkraz]

This is 100% speculation but I wonder if part of this isn't an attempt to increase waitlist success.

Up until now, it's my understanding that whatever program manages the waitlist system was only run once per day. Around 3-4PM they would run this program which tries to match newly-cancelled rooms with waitlist requests. DVC would then proceed to adjust bookings and contact people who asked to be notified first.

The downside was that this process left holes in the system. A room freed-up by a cancellation at 10am could get taken by a new caller before the waitlist program was run.

I wonder if perhaps they won't try to process the waitlist multiple times per day now. If they are, I can see where personally contacting people would be very cumbersome, yet the new system would have its benefits.

That's just speculation, though.

In another thread someone mentioned that members would only be able to waitlist for one additional resort at a time. Can anyone confirm that change? Personally I've always felt it was a little unfair to allow members to be on the waitlist for multiple resorts at a time. That's kinda like keeping a foot in every grocery store checkout line simultaneously. Pick one and if you decide you want to try and switch again later, you're free to do so.

[lisareniff]

I think it would definately speed the waitlist up. Not having to call, leave a message and wait for the return call will make things move sooo much quicker. I hope your right Tim, about it being more automatic and 'filling in the holes' quicker. I'm all for a fair system. I just hope it is robust enough to handle qualifications that members wish to put on the waitlist confirmation. I think multilple waitlists are fine. What if you just want any room for your vacation?? You need to waitlist for all of the resorts/views.

[Starr W.]

I wouldn't be surprised if this was to cut down on the inbound calls to MS, how many calls fielded per day were to check on a waitlist vs. making or changing a reservation(non-waitlist issue). :confused3

Perhaps it has something to do with the booking patterns at the resorts, so you don't call in and find you can get the 1st 2 days of your trip and the last one, but the middle 2 are missing.

I have no problem doing the auto, it worked for us(cancelled existing, booked new and borrowed 13 points for the new one).

Now I think you'll be able to do multiple resorts, but will I think it will match the first one of your multiple resorts, if that is how it is set up, that comes available(that's how our auto was set up).

[DVCAmy]

It's funny I don't see it as decreasing the calls to MS each day I think it may increase the #. For a party like mine where automatic doesn't work I will now be calling every day to see if what I want is available instead of letting the system check and them let me know. So each day I will call to see if a GV opened up and if so then checking to see if there are the studios I also need at that resort and then change my reservation. If not I will have to call back tomorrow. What a pain!

Amy

[keishashadow]

In my case, I am waitlisted for 1 extra night @ WL, which would result in borrowing from the next UY...

Since I've got 2 homes (WL & BW) how would MS know which contract I want to borrow from:confused3 to complete this ressie since my trip is slightly over a month away? BTW I selected the option to WL up to 7 days prior.

To the question as to why would you need a call to determine if you still want the room:

In our case we're booked @ the Royal Pacific for 3 nights after our Disney tirp. Their policy is that you must 1st cancel the existing ressie; then entirely rebook it if eliminating or changing dates. If my AAA rate is not available @ that time; i don't plan on rebooking @ rack rate for 2 nights and wouldn't need the extra night @ WL --- savy?;) I'm sure there are lots of other situations too.

Doesn't seem right to change the process mid-stream for those who have been waitingpopcorn:: and not send a general email (or written info) indicating the change in policy...not as though DVC doesn't send out mountains of marketing material on a regular basis.:rolleyes1

[tjkraz]

Doesn't seem right to change the process mid-stream for those who have been waitingpopcorn:: and not send a general email (or written info) indicating the change in policy...not as though DVC doesn't send out mountains of marketing material on a regular basis.:rolleyes1

Did anyone say for sure that they ARE changing the process mid-stream? All I have seen are reports of people getting different info with new waitlist requests.

Perhaps someone with a vested interest should call and find out what DVC has to say about the handling of existing requests. :rolleyes1

[Merylj]

I hope this isn`t totally off topic - but can you view waitlist requests online?
We`ve got 19 days this Nov/Dec and so far got 3 resorts booked and wait listed for other days - but it would be nice to double check our waitlist requests. I feel I can only harass MS so much!

[disneynutz]

I hope this isn`t totally off topic - but can you view waitlist requests online?
We`ve got 19 days this Nov/Dec and so far got 3 resorts booked and wait listed for other days - but it would be nice to double check our waitlist requests. I feel I can only harass MS so much!

You can't view them online yet. I have been told by several DVC managers that they are aware of our frustrations with the MS website. They tell me that they are currently working on additional upgrades. :cool1:

[barbarabini]

somewhere along the way, i did here that they updated the waitlist once a day, thereby indavertently allowing new callers to snag rooms that waitlist people wanted. Hence, my 50,000 phone calls to MS re: is there availablity in the resort I want, (even though i was waitlisted). On 3 occassions, I was able to get rooms that i wanted, -- even though i was never contacted my the waitlist people.

I think they are instituting this as a way to cut down on calls. However, my vacations require an algorithm to figure out because we travel with 10-14 people each trip, 3-4 rooms or larger rooms, under the same set of points, so who the heck knows what they will cancel.

[icydog]

Since I have a waitlist going for a grand villa at the BWV but I already have one reserved for OKW and I don't know if my friends want to pay more for the reservation I will simply cancel it. It was going to be a big surprise but with the new policy the surprise would be on me. I have to cancel the waitlist tomorrow. I just wrote it into my calendar.

[Dean]

Uh-oh. If they are automatically canceling original reservations, this may be a problem for families who have mutiple people on a contract. I think there're a few of us who co-own with family members.

My mother and I have the same name, different middle initial, and are on the same contract. We sometimes head to WDW for the same time period and do tell the CMs which one of us it is when making our ressies. However, we've occasionally had to waitlist one of our ressies due to lack of availability at the preferred resort. With the new policy, wouldn't we run the risk of having ALL original confirmations canceled? This has happened to us before. Only by pure luck did I discover that my reservation had been canceled in error before heading down to WDW. By even better luck, I managed to get another reservation last minute!In this situation I could see where the long standing principle contact would come into play. I think people are over reacting until we know more. I believe that these concerns many people have will be easy to control under the system. II uses a similar system. If they mess up they can cancel the match and put you back at the same place in line. You're only risk is the units that might have matched in the interim.

[keishashadow]

Did anyone say for sure that they ARE changing the process mid-stream? All I have seen are reports of people getting different info with new waitlist requests.

Perhaps someone with a vested interest should call and find out what DVC has to say about the handling of existing requests. :rolleyes1

I plan on playing dumb (quite good @ it);) mea maxima culpa ; until i see it in writing from DVC i'm sticking my head in the sand...

and that's my final answer:upsidedow

[Goofy's apprentice]

Previously we were always on auto confirm but MS set it that the original would not be cancelled. They must still have this option because if they didn't...what if you actually did want two rooms at different resorts since you were with a group and not all were staying at the same resort? We have travelled with friends where our reservation is at BWV's and theirs is at OKW, both on our contract.

Perhaps someone else has already asked them this question? I did skim through this thread quickly (as the panic started to mount!) so I may have missed the answer. My apologies if that is the case.

[DVC4US]

This is 100% speculation but I wonder if part of this isn't an attempt to increase waitlist success.

Up until now, it's my understanding that whatever program manages the waitlist system was only run once per day. Around 3-4PM they would run this program which tries to match newly-cancelled rooms with waitlist requests. DVC would then proceed to adjust bookings and contact people who asked to be notified first.

The downside was that this process left holes in the system. A room freed-up by a cancellation at 10am could get taken by a new caller before the waitlist program was run.

I wonder if perhaps they won't try to process the waitlist multiple times per day now. If they are, I can see where personally contacting people would be very cumbersome, yet the new system would have its benefits.

That's just speculation, though.

In another thread someone mentioned that members would only be able to waitlist for one additional resort at a time. Can anyone confirm that change? Personally I've always felt it was a little unfair to allow members to be on the waitlist for multiple resorts at a time. That's kinda like keeping a foot in every grocery store checkout line simultaneously. Pick one and if you decide you want to try and switch again later, you're free to do so.

According to what I was told yesterday you could still waitlist for multiple resorts but whichever one came available that is the one you would get and then the other waitlist would be cancelled. If you still preferred the waitlist that was cancelled you could then call and do another waitlist for that resort. For example: I have a reservation in Nov at SSR with a waitlist for BWV and BCV. If the BCV comes available my reservation would be switched and then the waitlist for BWV would be cancelled. If I really preferred BWV I could then call back and do another waitlist for BWV.

I have two reservations that were made before June 1st(both with waitlists) so I will try to call tomorrow and see if those are included in the new policy or if this goes into effect for reservations made after June 1st.

[sk8belle]

Just got off the phone with MS and had a great chat with the CM about the waitlist while making a new ressie. I explained to her my concerns about potentially getting canceled by mistake (see my previous post), and she said that a note can be put on the reservation that is waitlisted as to which reservation number should be canceled if the waitlist comes through.

She also mentioned that the new policy is being instituted in order to speed up the waitlist. Apparently, they were calling people who had waitlisted ressies, only to be told that the members didn't want the ressie after all. MS is hoping the new system will encourage members to not waitlist reservations unless they really want them.

[pilk706]

We called last week and was given the option for automatic waitlist or a call first... maybe someone is giving out bad info over the phone???

[sk8belle]

No, they are definitely going to auto confirm as of June 1. I think it's just right now we still have the option of getting called first.

[granmanh603]

I made ressie last week for 3 weeks in Oct (only place available was SSR) but still was missing 2 days , 2 separate Thursdays and was put on wait list for both of them No option given to call me, only if I wanted be kept on wait list up to 30 days or 7 days before reservation. I already have both days .....looked on site and checked ressie. No call from them to let me know. :banana: Very easy.

[icydog]

I just got off the phone with MS and this is what I was told. The waitlists I have in effect before May 31st will still be handled in the same way as before. That is, they will call first if that is how you set it up and they will fill it in automatically if you wanted that option.

As of June 1st, 2007 any reservation (made on or after that date) will be made with the new automatic fill process of automatically giving you your first choice on the wait list.

They will no longer call on Reservation made After JUNE 1st, 2007

They will however continue with the old waitlist policy for resorts waitlisted before June 1st. So the last reservation under the grandfathered waitlist policy will be for the night of May 30th of 2008.

[DVC Mary]

This is 100% speculation but I wonder if part of this isn't an attempt to increase waitlist success.

Up until now, it's my understanding that whatever program manages the waitlist system was only run once per day. Around 3-4PM they would run this program which tries to match newly-cancelled rooms with waitlist requests. DVC would then proceed to adjust bookings and contact people who asked to be notified first.

The downside was that this process left holes in the system. A room freed-up by a cancellation at 10am could get taken by a new caller before the waitlist program was run.

I wonder if perhaps they won't try to process the waitlist multiple times per day now. If they are, I can see where personally contacting people would be very cumbersome, yet the new system would have its benefits.

That's just speculation, though.

In another thread someone mentioned that members would only be able to waitlist for one additional resort at a time. Can anyone confirm that change? Personally I've always felt it was a little unfair to allow members to be on the waitlist for multiple resorts at a time. That's kinda like keeping a foot in every grocery store checkout line simultaneously. Pick one and if you decide you want to try and switch again later, you're free to do so.

Ok, that makes sense except what if you are waitlisted multiple places?

I've got 2 nights at BCV & I'm waitlisted for the other days I want.

I'm also on a waitlist for the entire trip BWV.

I'm also on a waitlist for the entire trip for VWL.

How does this work for me? Will they have me staying at possibly 4 different resorts during my one stay, if rooms become available in diferent places?? :confused3

I'm so confused......:confused3 :sad2:

[icydog]

Ok, that makes sense except what if you are waitlisted multiple places?

I've got 2 nights at BCV & I'm waitlisted for the other days I want.

I'm also on a waitlist for the entire trip BWV.

I'm also on a waitlist for the entire trip for VWL.

How does this work for me? Will they have me staying at possibly 4 different resorts during my one stay, if rooms become available in diferent places?? :confused3

I'm so confused......:confused3 :sad2:


If you have already placed these properties on a waitlist it will not affect you. It would only affect someone who made a similar request AFTER May 31, 2007. Your waitlist requests (the ones already on the books as of May 31st) will be handled exactly as they have been in the past.

[DVC Mary]

I sure hope so, b/c the CM I spoke to yesterday said after June 1 I'd only have one waitlist.

Maybe they've gotten so many calls that they've decided to grandfather in existing waitlists.

Let's hope!

[icydog]

I sure hope so, b/c the CM I spoke to yesterday said after June 1 I'd only have one waitlist.

Maybe they've gotten so many calls that they've decided to grandfather in existing waitlists.

Let's hope!

I suggest that anyone who has doubts should contact MS as soon as they can. I heard the story from a lady at MS who seemed very sure of her answer. I would be glad to hear if someone has heard anything different fom Member Services but only from TODAY ON!

[tjkraz]

I think multilple waitlists are fine. What if you just want any room for your vacation?? You need to waitlist for all of the resorts/views.

Good point. When I made that comment (limit members to just one waitlist request) I was thinking more along the lines of people who have a room yet waitlist for multiple options in an attempt to climb the ladder, so to speak.

If I'm understanding the policy others have described, when one waitlist request comes thru, all others are cancelled. If you want to wait for a different configuration, you have to call back and reinstate the other requests. That is pretty much what I was suggesting--albeit in a much more user-friendly manner.

The bottom line is that if one of your waitlist requests goes through, you lose your place in line for all fo the others. If you call to go back on the waitlist for yet another resort / room config, you go to the back of the line.

[tjkraz]

She also mentioned that the new policy is being instituted in order to speed up the waitlist. Apparently, they were calling people who had waitlisted ressies, only to be told that the members didn't want the ressie after all. MS is hoping the new system will encourage members to not waitlist reservations unless they really want them.

I'm guilty!

Last year I booked SSR on short notice and put myself on the waitlist for BWV and BCV. I got a call a few weeks later that BWV preferred was available if I wanted it. I ended up declining.

From a manpower standpoint, DVC spent extra time entering all of the waitlist requests (3 room classes at BWV plus BCV), leaving a message on my machine when the room came thru, and then ultimately talking to me when I declined.

[Dean]

The bottom line is that if one of your waitlist requests goes through, you lose your place in line for all fo the others. If you call to go back on the waitlist for yet another resort / room config, you go to the back of the line.For a single stay, this is the way it should be. If one has a multi tiered wait list and matches one, you should lose your place in line on the others.

I'm sure there will be some ins and outs for this system as anytime there is a significant change. But those that are affected will learn the new system and use it or let it abuse them, their choice.

[keishashadow]

So to get this straight...

*We can still book a ressie and waitlist for more than 1 other resort?

*When booking @ other resorts @ 7 month window, I always keep the one I had booked @ 11 months & book the new one day by day. Once I secure the complete new reservation, i then cancel the 1st one (of course I keep the points I need to carry both ressies)...

assume this is still kosher?:confused:

Wish they'd put this (and any changes) in writing ASAP.

[lisareniff]

I'm guilty!


Me too! :blush:

That example where I had waitlisted for VWL and BWV for the one day. I stayed on the waitlist for VWL and when it FINALLY came through, I had heard about the pool being closed and changed my mind.

This change will make things move a whole lot faster, we will just loose some flexibility that I have enjoyed.

[VrBchJ]

From my converstion with MS on Monday I understood that if you have a current reservation and want to wait list day by day for a different resort, as each day at the new location becomes available the current day will be canceled. As a result you could end up one day at BCV, next day at OKW, third day at BCV if the first and third days become available. That was my interpretation. They really do need to clarify the wait list situation in writing so we have a better idea of the new system.

[tjkraz]

They really do need to clarify the wait list situation in writing so we have a better idea of the new system.

I wouldn't count on them doing much more than stating that waitlists are now auto-confirm. The old policy was only explained in a very bare-bones manner. It was thru sites like this that people learned how to truly manipulate the system. I'm sure that will be the case after these changes as well.

[KathyRN137]

I have been waitlisted (day-by-day) for about a month now and had all but 2 of my dates left on the waitlist. Originally, I requested automatic waitlist with the additional request that I be called. Apparantly, I could do this last month, because it was noted on my request.

The DVC member site would not give me any access to my vacation details Tues and Wed, so I called MS today to check my status. Happily, one of my nights did come through and was automatically reserved, however, I did not get a call.

Interestingly, the reservationist told me that the night had come up on May 11th. I had checked the website daily May 11-14 and the change had not shown up on my vacation details! :confused3 I did not receive a written confirmation either, but, at least I got a confirm # this morning.

I am really starting to lose faith in Member services' communication systems: whether they be phone, mail, or via the website. DH says I should just call everyday, but boy, what a pain that is!

Oh well, good luck to all who are waitlisted!

Kathy

[abeyst]

Great, back to calling MS daily about waitlists. They just told me Wednesday when I called hoping a BCV room opened up b/c someone moved to AKV that "that wouldn't go back into inventory yet because it has to go to the waitlist first. so someone on the waitlist should be happy."

It's funny how MS will tell you one thing but then the opposite is what actually happens.

[coloradodad]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

[Starr W.]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

"Make a living calling MS":rotfl2:

[jarestel]

It sounds to me like the new system will be streamlined and more fair to those who do not make a living calling MS and trying to work the system in place.

I would agree that this makes things a bit more equal as long as day-to-day calling doesn't still allow someone to circumvent the waitlist process. I don't think it's fair to criticize folks who understand how a system works and use that knowledge to their advantage though. The system that allows for inequities should bear the brunt of member criticisms, not those who simply do what the system allows.

[Lady V]

I have a question-if your waitlist does automatically go through do they send you a new confirmation in the mail? In have two different contracts and one of which has never let me get online for some reason. I have called MS many times about this to no avail! so-I would definately need some way of knowing since I can't check contract #2 online.