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mefordis
05-07-2007, 12:10 PM
What do you think is the best way to try to get a free concierge upgrade? Should I just (politely) ask how much it costs and if it is too much for my budget, tell them no, thank you. And maybe they will upgrade us for free? Should I come right out and ask? "Are you really booked? You don't suppose you have some empty concierge rooms just sitting there that perhaps I could occupy for no extra charge? Pretty please??" :)

Opinions?

Thanks!

momtobrynncess
05-07-2007, 12:36 PM
We stayed at CR in February of this year, and upon our arrival, I asked if they had any MK views available, as I had booked a Bay Lake VIew, and thought maybe my daughter would enjoy the castle view better. I know that it costs more, and I had every intention of paying the extra cost, if the room were available. The CM asked me to wait just a minute while she went into the back room. She re-emerged with the manager, and he very politely said that they did not have any MK view rooms available, but that they could upgrade us to the Concierge Floor, and try to find us a MK view the next day. I was so amazed and grateful that I just said, the Concierge Floor would be super, thanks so much, and that they didn't have to check for MK the next day, wherever they put us on the concierge floor would be super! As it was, they put us in the very last room on the Bay Lake side, but we could easily see the MK from right outside the door to our room. We were thrilled!!!

But to answer your question as to what is the best way to achieve this, everyone has suggestions, and I don't know if there is one that works best or not. I just know that we got very lucky. I have heard people suggest asking if there are any upgrades available. I have heard it depends on the time of the year and how booked the resort is (or is not). I have heard that it depends on the cast members/resort, etc. I guess you could try what I did, and see what happens? Good luck!

SB in KY
05-07-2007, 04:52 PM
Guee.ss it never hurts to ask nicely and see what happens...just don't be disappointed if the answer is no.

We have recieved complimentary upgrades to concierge exactly twice in 20+ years of frequent visits....once for no explainable reason and once because a pipe burst right after we checked into the room. I never had the nerve to ask, but I have heard people do it several times...some nicely and some not so nicely. Honestly I have never heard it work at WDW...but lots of people on this board have said they asked and recieved....don't know where you are staying, but an upgrade to a better view is much more likely than an upgrade to concierge

Jill in Chicago
05-07-2007, 04:56 PM
At every hotel we have ever stayed at, both Disney and non-Disney, I always very nicely ask, "Are there any upgrades available for the same price?" We have been upgraded so many times at non-Disney hotels and one time at the WL to a gorgeous view of the castle.

Cass
05-07-2007, 05:15 PM
You don't suppose you have some empty concierge rooms just sitting there that perhaps I could occupy for no extra charge? Pretty please??"

:rotfl:

You're kidding, right?

calgarygary
05-07-2007, 06:29 PM
It probably works better than "I'm your guest from hell and I'll make your life miserable every day of my stay if you don't bend over backwards to satisfy my every unreasonable demand."

Don't laugh - if you hang around the front desk long enough you would swear that some of the people checking in believe in the above.

Tasmen
05-07-2007, 06:47 PM
It probably works better than "I'm your guest from hell and I'll make your life miserable every day of my stay if you don't bend over backwards to satisfy my every unreasonable demand."

Don't laugh - if you hang around the front desk long enough you would swear that some of the people checking in believe in the above.

Well their dollars and time are definitely worth much much more than the rest of us! People and the sense of entitlement they get when spending their money never ceases to baffle me :)

mommytobug
05-07-2007, 07:43 PM
Well, you could pay for it and then be told when you got there, there was none available. That is what happened to us. Please dont think I am being rude, but a lot of people pay for that service and really save for it. I know upgrades happen and that is wonderful but to go there hoping to "beat the system" really upsets me. Again I am not being rude. I just know how hard we work and save to do things and then for someone to go and ask and be given just chaps my little hiney (big hiney)!!

Cass
05-07-2007, 07:53 PM
Upgrades to concierge usually happen to benefit the hotel, not the guest (ie) the regular rooms are full. They also happen for special occasions, maybe honeymooners or an anniversary etc...

Honestly, I wouldn't count on batting your eyes & begging for a concierge upgrade. At WL they charge a flat daily upgrade fee, based on availability and what category you were booked in. At other resorts they quote you the full rack rate to upgrade.. :eek:

From what I have read on these boards, upgrades to concierge come when you least expected it and without asking for it.

If you want concierge, you should really just book and pay for it, that's what I do. :)

mefordis
05-07-2007, 08:05 PM
I'm staying at the Yacht Club. I wonder how much extra Concierge costs and if it's worth it. Is it on a different floor? I am booking two rooms, if one is concierge and the other is not, can I bring someone from the other room up there? Would we still have connecting rooms if one was concierge and the other isn't?

So many questions. I guess I should call WDW. Also, I got one of those special 1/200 rates, so I wonder if that would mess up my rate or if Concierge just tacks on a fee.

Thank you for your responses! :)

AuroraBorealis
05-07-2007, 08:43 PM
Asking for an upgrade like that for free rarely works. I used to work in Event Planning for a convention center and I would always say no to the people who asked for free upgrades. We were not in the business of giving away our services and I'm sure Disney is not either. I'm sure the Disney CM's see it everyday. From my experience with Disney and what I've read on these boards, upgrades come unexpectedly and without asking. Begging for an empty concierge room will likely get you nowhere.

You could ask, but the answer will more than likely be no. Why should the hotel upgrade you for free when there might be somebody willing to pay for it? Concierge is more expensive for a reason. If you really want Concierge, then book it and pay for it.

As far as Disney concierge goes, I don't feel that it really is worth it for what you get. Also, if you have two rooms and only one is concierge, only people from the concierge room will be allowed in the lounge. Your key card will be encoded to allow you access. Furthermore, if you have one concierge room and one standard room, they will probably not be connecting and in most cases might not even be on the same floor. Concierge room tend to be grouped together.

You really should just call Disney if you expect your reservation to be a bit complicated.

CR Resort Fan 4 Life
05-07-2007, 10:17 PM
When upgrades to Conciegre rooms happen it's usually when the guest does not say or ask for it, because they are totally random. In May 2000 my family and I were staying on the Atrium Club when they were still light Conciegre, when the Cast Member checking us in said your room is not ready but we have upgraded you to a room on the 14th floor Tower Club. At the time the Tower Club was the only full service Concierge floor at the Contemporary.

Another time when we had reserved a regular room at the Contemporary and when we were checking in we asked if the Concierge on the 12th floor was available? The Cast Member called and said it was, however if we wanted it we would have had to pay for it. We said no thanks however we thought the Casr Member could have said I will upgrade you there for free, because he said to us you have had a lot of stays at the Contemporary. So it would be a nice thing for guests who always come back to stay there.

Disney_Freak56
05-07-2007, 10:29 PM
I would have to agree with the poster who said that an upgrade to Concierge can happen when you least expect it.

While checking into the WL 4 years ago with my daughter and father, I was told there was a Manager's Special available for me -- for $35 more a night, we could upgrade to Concierge -- and would I be interested? Huh? Of course, I'm interested. We upgraded, I paid the difference and it was very nice. We didn't have any of the advantages of guests who had booked that level weeks in advance, but nonetheless, we enjoyed it as much as we possibly could.

In retrospect, our stay at WL was only for 2 nights, so it may be that we were offered this "upgrade" because of our length of stay.

Whatever the reason -- it's true -- Once you go Concierge, It's Hard to go Back! LOL!!

momofthreegamers
05-07-2007, 10:38 PM
We arrived late at WL, around 1 am. Our flight was delayed. It was our first time at WL and when they gave me my key and told me I had to use it to get to our floor, I thought 'how interesting'. But didn't think too much about it. Then, when I steped off the elevator and saw the lounge....I thought...'okay, even more interesting'. I called my mom and said, 'Mom, I think we got upgraded?!?' DUH!!! Thinking back, we think it was because we came in late and there were no courtyard rooms left. But i will say that we are now spoiled and have booked concierge for our trip in 2 weeks. Be careful what you wish for. :rotfl:

TammiMcMan
05-08-2007, 08:56 AM
Mefordis, I don't blame you for posting that type of question here. For many people going through these message boards, it sounds like free upgrades happen all the time. Unfortunately, that's not exactly true. You just see a lot more posts titled "Free Upgrade" as opposed to "Hey, I got what I paid for" ;) In your situation, because you have 2 rooms booked, it's probably less likely that you would get a complimentary upgrade. At the YC, the club level is on a higher, secure floor, so if they only upgraded one of your rooms, technically, yourself or the family in the other room wouldn't have access to the lounge. I don't know what you have booked, but basically concierge is $120 more per night than the standard view rack rate. If you have water view booked, then it's closer to $50 more per night. Even if you ask at check-in, I don't think you're going to get an upgrade offer less than that cost. Especially, considering you already have a discounted room... the difference in cost could actually be much higher.

I'd say that if you really want club level, to call now about availability with your current discount. If you're going to ask at check-in, I would be sure that both groups are checking in together and if an upgrade is offered, you need to ask the cost. Some have reported asking for an upgrade, being told that one is available, accepting it and assuming it was complimentary, only to find out it wasn't :scared1: . That could be pretty awkward.

antmaril
05-08-2007, 10:13 AM
I've been given a free upgrade to Concierge twice -- once at the Beach Club and once at the Boardwalk Inn. Both times it just "happened" and we were thrilled.

tink&donald
05-08-2007, 10:23 AM
Well, you could pay for it and then be told when you got there, there was none available. That is what happened to us. Please dont think I am being rude, but a lot of people pay for that service and really save for it. I know upgrades happen and that is wonderful but to go there hoping to "beat the system" really upsets me. Again I am not being rude. I just know how hard we work and save to do things and then for someone to go and ask and be given just chaps my little hiney (big hiney)!!

I understand what you are saying. I am a teacher and my husband works for the local utility department. We really scrimped and saved for a trip to BC concierge. While checking in, the couple next to us got upgraded to concierge for free. I was so disapointed because I knew how much we paid and to know that they got it for free. . . We have never been so lucky.

nbodyhome
05-08-2007, 10:34 AM
Upgrades do happen, of course - I've been upgraded a number of times. But I never ask. I think that one bad thing about message boards is lifting expectations, when an upgrade should be a nice surprise when it happens.

You can certainly ask how much it would cost to upgrade to concierge, if available. Sometimes you can get a good deal at check-in, though that is never a guarantee either (availability or a good deal). :)

Cass
05-08-2007, 11:13 AM
- I've been upgraded a number of times.


To concierge?

I can understand the OP asking for comp upgrades to better views/locations etc... but not concierge which includes food and liquor

nbodyhome
05-08-2007, 11:34 AM
To concierge?

I can understand the OP asking for comp upgrades to better views/locations etc... but not concierge which includes food and liquor

I have been upgraded to various views, as well as upgraded to concierge. I have had friends and family members upgraded to concierge over the years too (but these are friends/family who go often - so it's maybe once in a couple of dozen stays, not all the time).

TinkerBelle_325
05-08-2007, 11:49 AM
We have been upgraded to concierge for free twice. Once at the Yacht Club in August 2003 and once at the Beach Club in October 2006. However, our upgrades did not result from asking at check in. The resulted from complaints that were related to poor service.

In August 2003 we were originally booked into Coronado Springs on what was then known as the Fairytale package. We got 1 room, waterview, 2 adults, 2 juniors and the old style unlimited park hopper tickets all for $1190 for the week. It was insane. Well, we arrived at CSR only to be informed that there was a convention occupying 2/3rds of the resort and they their special events would be closing the Dig Site pool for the next few days. Needless to say we were disappointed. The front desk offered to upgrade us to a Deluxe of our choice for free. We were thrilled and because we wanted to spend a lot of time at Epcot we requested the Yacht Club. Upon arrival at the Yacht Club the next day we were informed that we would have to wait a few hours to check-in. No big deal, off to the parks. We called at 3, no room, we called at 4, no room, we went back at 5, no room. This was getting insane. We were moved to a deluxe by disney, not of our own accord and were getting worse service than we experienced at CSR (they were wonderful). So my dad firmly asked to speak to the general manager (The front desk informed us there were NO ROOMS....it was august...i highly doubt there were no rooms). Miraculously the general manager found us a waterview room on the concierge level in about 30 seconds. :lmao:

In October 2006, we were booked to stay in a Standard View room at the Beach Club. We arrived, got our room, loved it and headed out to Epcot. When we returned our room was stifling hot, despite the fact that we set the air conditioning before we left. We tried to give it an hour or so to kick in when we returned, but never in 25+ stays at disney resorts had our room ever been this hot. We called maintenance and they said that they needed to order and part and would fix it tomorrow. Ok. They said between 9 and 12 the next day they would come. Again, no issue because we were planning to go to the parks. However, when we returned at 1:30 the maintenance man was just arriving at the room. So we went to the pool feeling slightly inconvenienced. By the time we returned to our room 24 hours had passed and they claimed the AC was working. So we tried it out another night. And woke up in a sweat :confused3 The next day we had ANOTHER maintenance man return and say it was not fixed. By this point we are exasperated and asked to speak to a manager. Here is the fun part. My dad was on the phone for 2 HOURS, passed off from one department to the next and never speaking with a manager. It was a sunday night and we were informed that the General Manager was not in. Dad requested his voicemail. They refused. After another 15 minutes of complaining at the sheer lack of service we were given a room in concierge.

So I would say under exceptional circumstances that Disney offers free concierge (whether it be magic or complaints :rotfl2: ). I want to let you know we don't seek out complaining. In fact, we couldn't believe when we were upgraded to concierge again. We would have been thrilled with another standard view that had working AC LOL.

ducklite
05-08-2007, 02:05 PM
What do you think is the best way to try to get a free concierge upgrade? Should I just (politely) ask how much it costs and if it is too much for my budget, tell them no, thank you. And maybe they will upgrade us for free? Should I come right out and ask? "Are you really booked? You don't suppose you have some empty concierge rooms just sitting there that perhaps I could occupy for no extra charge? Pretty please??" :)

Opinions?

Thanks!

I would do none of the above--and I certainly wouldn't "beg" for the upgrade--I think that puts the CM in a very awkward position if there are no free upgrades available.

I'd simply ask "Are there any upgrades available?"

If the CM has the ability to give a free upgrade, s/he might just do so. Or they might tell you that nfortunately none are available, or tell you "Yes, for $X per night."

Anne

derekw
05-08-2007, 02:37 PM
I had booked our last night in WDW (last Sunday) at POLY thru special at Travelocity regular garden view room as a special 'treat' (stayed 5 nights at POR) to end our trip. Lo and behold they had upgraded us to concierge! Talk about some Disney magic! :wizard: I don't know the reason but just thanked our cast member at check-in and we enjoyed an amazing (and spoiled) final day at WDW.

http://i185.photobucket.com/albums/x47/djwcaw/pcon3.jpg

Cass
05-08-2007, 03:25 PM
Wow, derekw ~ that's great!

From what I have read, they more often upgrade guests who are just staying one or two nights than guests settling in for 2 weeks!

Caitsmama
05-08-2007, 03:41 PM
Should I just (politely) ask how much it costs and if it is too much for my budget, tell them no, thank you. And maybe they will upgrade us for free? Should I come right out and ask? "Are you really booked? You don't suppose you have some empty concierge rooms just sitting there that perhaps I could occupy for no extra charge? Pretty please??" :)
!


Would you SERIOUSLY ask either of these questions to the CMs?? :confused3
I just got a kick out of the one that you said "Should I just (politely) ask how much it costs and if it is too much for my budget, tell them no, thank you.".. Now please don't take this the wrong way -- But, if i were the CM, i would think to myself, "Lady, you can obviously afford a deluxe hotel - i am sure you could afford a concierge room if you REALLY wanted to get one".. ;)

I would say, that upgrades happen to those who least expect it.. they are a gift, not a request. :goodvibes

We got upgraded once at Disneys Hilton Head resort, when we checked in for our one bedroom, they upgraded us to a two bedroom, which was huge, and we were very appreciative! :thumbsup2

susanc
05-08-2007, 04:50 PM
I had booked our last night in WDW (last Sunday) at POLY thru special at Travelocity regular garden view room as a special 'treat' (stayed 5 nights at POR) to end our trip. Lo and behold they had upgraded us to concierge! Talk about some Disney magic! :wizard: I don't know the reason but just thanked our cast member at check-in and we enjoyed an amazing (and spoiled) final day at WDW.

I also booked through the travelocity special for a Courtyard room at WL for 1 night this past weekend and as soon as I gave my name at check-in they informed me I had been upgraded to concierge too!

I was there for a quick 2 days/1 night as a treat to myself between spring finals and summer semester which starts next week (part time graduate school, and i still work full time) What a lovely surprise that was!!! :goodvibes

Maybe i should have tried to extend the trip and called in sick from work, lol.

Dicecatt
05-08-2007, 06:37 PM
I also booked through the travelocity special for a Courtyard room at WL for 1 night this past weekend and as soon as I gave my name at check-in they informed me I had been upgraded to concierge too!

I was there for a quick 2 days/1 night as a treat to myself between spring finals and summer semester which starts next week (part time graduate school, and i still work full time) What a lovely surprise that was!!! :goodvibes

Maybe i should have tried to extend the trip and called in sick from work, lol.

Wow, me too! Friday I checked into WL and was upgraded to concierge without asking! I had also booked one night courtyard through Travelocity. What fun...

I've been upgraded twice to concierge in the last 6 hotel stays. Once was this past weekend at WL, and once was a nine night stay at the Poly...but my DH checked us in and for some reason staff members everywhere seem to love him, I wasn't all that surprised.

There seems to be no rhyme or reason, it is just random, and I doubt asking for it helps...I've only asked for one upgrade, water view, and I was fully prepared to pay for it, I asked upon check in because there were none available in the weeks leading up to that trip. At every hotel, I've gotten my requests fulfilled or something better...I've been very lucky, but I never expect any of it, it is just a nice treat when it happens!

Of course, Disney had a hidden agenda that worked well with me...I'll stay concierge every time I stay at the Poly, and now the WL also...Love it!

Pig Pen
05-08-2007, 07:20 PM
I have never been upgraded to concierge, but I have been upgraded to better views occasionally (2x at CSR and 2x at POP). This usually happens when we are staying only one or two nights and when there are only 2 of us in a room. Both times at POP we got king bed rooms in the preferred section. I think king rooms are in less demand at the "family" resorts.

WDWVillain
05-08-2007, 07:43 PM
the best way to get what you want is to pay for it! They will not upgrade you just because you ask! I have been upgraded many times, not once did I give any type of plug for it! It just happens........personally I would be to embarrased to ask a question like that! ~ but hey, good luck!

kt_mom
05-08-2007, 08:31 PM
I see no problem with asking about an upgrade. If they offer it for free wonderful, if they tell you the cost and you opt not to pay that's fine too. Sometimes you never know unless you ask. Just be polite, its only a question. I've never gotten an upgrade at Disney, but DH asks for all kinds of things all the time. Sometimes he is told no and sometimes he is told yes. He has gotten discounts or upgrades at all kinds of hotels all over the place. He just simply asks.

I don't see why everyone is acting so superior to the OP on this one. I'm sure that people ask all the time. I'm sure that my DH will ask on our next trip. A nicer view or upgrade to concierge would be nice. But not something I would pay the extra money for, or be disappointed not to get. We have saved and saved for this trip. Its a big deal for us. I'm sure that someone else out there will get the same type of room as us for less or even upgraded from a moderate for one reason or another to the same level room as us, or pay the same as us and be upgraded to a nicer room or view. Congratulations to them. Does their happiness hinder me from having a great trip? Not in the least, and I'm happy that someone else was shown some Disney Magic. Maybe next time it will be me. Give the OP a break.

Frankiesmom
05-08-2007, 08:49 PM
I would never ask for a free upgrade-it's like going on a cruise-pick the category room you'll be happy with and if an upgrade comes along great! But I would never ask for a free upgrade and especially not to conceirge level.

chasgoose
05-08-2007, 09:41 PM
I have no problem with asking for an upgrade. I often do it myself because if there are a lot of rooms available they are sometimes willing to charge less to upgrade the room at check-in than they would when you intially call to book. At Disney, where they are so good at forcing people to pay rack rate (I don't think I have ever seen a hotel company control their rates as much as Disney) any little discount you get helps.

The thing that bugged me about the OP's original post was the sort of presumptive attitude that it is possible to wheedle a free upgrade after being told that she would have to pay for it and that the only reason she wouldn't get upgraded is because there were no rooms availble in the higher category. Disney is a business, it would rather have the nicer rooms go unoccupied than put people in them that aren't paying for them. Free upgrades rarely happen unless Disney gets something out of it too. They might reduce the upgrade free if there is a lot of availability because they would still be getting more money out of you (and if you are just upgrading the view, they aren't giving you anything that costs more to them).

TammiMcMan
05-08-2007, 09:42 PM
I would never ask for a free upgrade-it's like going on a cruise-pick the category room you'll be happy with and if an upgrade comes along great! But I would never ask for a free upgrade and especially not to conceirge level.In regards to the cruise, asking for an upgrade at the terminal is expected and anticipated. They aren't free, unless they're given out ahead of time by inventory control, but they are much less expensive than what you would have paid up front. They even have a handy chart, so that they can quote you the difference between your category and your requested upgrade (even up to concierge). If you get there early enough and they have availability, you can find some great deals.

JuneChickie
05-09-2007, 01:31 AM
I just got back from the all star Movies and they upgraded us from standard to one of those suites. But I didn't ask for it. I think it was because it was on
our reservations about it being our 31st anniversary.

Caitsmama
05-09-2007, 06:00 AM
I don't see why everyone is acting so superior to the OP on this one. Give the OP a break.

To me, no one is acting superior. :confused3 We were asked an opinion by the OP -- and we are giving it.
I PERSONALLY can't see ASKING for a free upgrade. To me, that's part of the "magic" -- and if it was meant to happen, then it will. But, there are lot of people who work their tails off to book a concierge room and pay for it. ;) So, to have someone come in and ASK to be upgraded for FREE to concierge, to me seems a bit tacky. IMHO. However, if she arrives and wants to upgrade and pay the difference, then by all means - ask if their are rooms available to do so.
However, if i were standing by someone in the lobby who was asking for a free concierge upgrade - would it bother me and make me upset - nope. I am there to relax. I don't agree with it, but i wouldn't let it bother me either. ;)
Remember, the OP asked for our thoughts, i don't think anyone is jumping on her.. not everyone will agree, and i am sure she knew that when posting the question. :thumbsup2

klj27
05-09-2007, 07:59 AM
Last summer we stayed nine nights at POR and then three at WL. A friend of ours works at GF and told us to ask for his friend who is a manager at WL when we checked in. My husband checked us in and asked for the friend. The castmember said he wasn't there then but he had upgraded us to bunkbeds. She said she was going to upgrade us also. Would we like to face the Magic Kingdom or pool. My husband chose the MK and we were on the sixth floor with the most fabulous view of the fireworks each night. We loved it!
We spoke with our friend a few days later and told him what his friend did for us. He said he never mentioned to his friend that we were coming. I guess all it took was knowing the managers name. :)

TammiMcMan
05-09-2007, 08:00 AM
Actually, the OP didn't ask for opinion, the poster asked how to phrase the question of asking for a complimentary upgrade. It wasn't that long ago that fellow DIS'ers would respond by suggesting that someone act "truly excited" at check-in and ask with sugar in their voice. I think some of us are just noticing that overall responses in general appear to have changed and that here on the DIS, we seem quicker towards being negative to someone. Maybe their error was putting thier gumption right out there and not phrasing the question in a manner that may be more acceptable to folks.

Cass
05-09-2007, 08:07 AM
Actually, the OP didn't ask for opinion,

What do you think is the best way to try to get a free concierge upgrade?

Should I just (politely) ask

Should I come right out and ask?

Opinions?



.....

Caitsmama
05-09-2007, 08:10 AM
Tammi, i definately (respectfully) disagree with that. When you come on a public forum and ask a question, people will respond with their opinion - not all of us will agree.. But, i think so far we have done it with respect and no one has been rude.
I definately don't find that the DIS'ers are quicker to be negitive towards anyone.. in fact, i find it to be the opposite. Most DIS'ers i have come across are very nice and helpful, I just think it's certian topics that might ignite some personal opinions to come out more obvisously.

btw - as pointed out by the above poster, she DID ask for opinions. ;)

I would like to hear what the OP thinks about it all - and her response to how she thinks she will handle it (asking for upgrade).. I don't think she has been back on this thread since she asked - has she??

Caitsmama
05-09-2007, 08:15 AM
Is it on a different floor? I am booking two rooms, if one is concierge and the other is not, can I bring someone from the other room up there?
:)

I wanted to address this -- As for being on a different floor, it depends, We stayed right on the 5th floor, which is all conceirge, but i know at the BC, they also have other concierge rooms on other floors, then they just give you the access card to get up to the 5th floor for food and such.

And, about booking one room and bringing others up to the conceirge, I would personally say - absolutley NOT. Only those who PAY for the concierge service should be allowed the service. I heard/saw this go on when we stayed at the BC one year, and it really aggravated me. :sad2: I understand that one of your rooms would be concierge, but if you want everyone to have the ability to use the service, then you really need to pay for the service for both rooms. ;)

Please let us know what happens when you call the hotel.. :)

TammiMcMan
05-09-2007, 08:31 AM
Cass, I took it as opinions on how to phrase the question... guess we all see it a bit differently though.

Tammi, i definately (respectfully) disagree with that. When you come on a public forum and ask a question, people will respond with their opinion - not all of us will agree.. But, i think so far we have done it with respect and no one has been rude.That's fine, we don't have to agree. I know it's hard to distinguish "tone" through a message and maybe some of the comments were made tongue in cheek, but that's not how they came across to me, just my opinion though ;) .

I definately don't find that the DIS'ers are quicker to be negitive towards anyone.. in fact, i find it to be the opposite. Most DIS'ers i have come across are very nice and helpful, I just think it's certian topics that might ignite some personal opinions to come out more obvisously.I'm speaking specifically about this question and I'm sorry but, I have seen a change in how these things are answered.

We stayed right on the 5th floor, which is all conceirge, but i know at the BC, they also have other concierge rooms on other floors, then they just give you the access card to get up to the 5th floor for food and such.All the standard concierge rooms are on the same level. You'll find a few suites that are located elsewhere, but have club level access.

Caitsmama
05-09-2007, 08:44 AM
Tammi, that's fine.. no hard feelings! ;)

About the rooms on the same floor though -- i know you can get a room elsewhere and pay for the concierge service - That is what happened to my sis in law. She has 4 kids- and didn't want to be in a balcony room,and requested a first floor room due to the baby, and was able to still get concierge service and access to the 5th floor (again, this was BC). And i know we were on the 4th floor one year, but still had 5th floor access, and we didn't have a suite. Just a reg. room.

lost*in*cyberspace
05-09-2007, 08:50 AM
But I would never ask for a free upgrade and especially not to conceirge level.

If you don't ask, you aren't going to get it. There is nothing wrong with asking for a hotel upgrade; experienced travelers do this all the time.

TammiMcMan
05-09-2007, 09:01 AM
About the rooms on the same floor though -- i know you can get a room elsewhere and pay for the concierge service.Not saying it doesn't happen, but it's not a typical scenario. If a medical, special request or maintenance issue occurs, that would be a more likely reason not to be on the club level floor. It's not common that Disney allows guests to add-on concierge privileges to a standard room at check-in. I'm just guessing that your sister-in-law already had a concierge room booked, but requested a patio for safety reasons though.

Cass
05-09-2007, 09:44 AM
If you don't ask, you aren't going to get it.

That's not true, repeatedly I see people saying they were 'surprised' to be upgraded to concierge and they did not ask for anything :goodvibes

Asking for a upgrade to a superior room/better location or view is okay, but asking for a concierge level room is pushing it, IMO. This includes food and liquor services.

rgf207
05-09-2007, 10:09 AM
If you don't ask, you aren't going to get it. There is nothing wrong with asking for a hotel upgrade; experienced travelers do this all the time.
Yep. I do it all the time when I travel for business. I am platinum level at most hotel chain's rewards programs and I get my request 99% of the time. That is, however, a perk to being a higher rewards status member.

mefordis
05-09-2007, 10:19 AM
I see no problem with asking about an upgrade. If they offer it for free wonderful, if they tell you the cost and you opt not to pay that's fine too. Sometimes you never know unless you ask. Just be polite, its only a question. I've never gotten an upgrade at Disney, but DH asks for all kinds of things all the time. Sometimes he is told no and sometimes he is told yes. He has gotten discounts or upgrades at all kinds of hotels all over the place. He just simply asks.

I don't see why everyone is acting so superior to the OP on this one. I'm sure that people ask all the time. I'm sure that my DH will ask on our next trip. A nicer view or upgrade to concierge would be nice. But not something I would pay the extra money for, or be disappointed not to get. We have saved and saved for this trip. Its a big deal for us. I'm sure that someone else out there will get the same type of room as us for less or even upgraded from a moderate for one reason or another to the same level room as us, or pay the same as us and be upgraded to a nicer room or view. Congratulations to them. Does their happiness hinder me from having a great trip? Not in the least, and I'm happy that someone else was shown some Disney Magic. Maybe next time it will be me. Give the OP a break.

Thanks for the post. I think some people would rather see others not get something they were afraid to ask for themselves. I am with you, if someone gets something like an upgrade to make their trip better, great for them! Maybe it will make their vacation happier and in turn they will be in a better mood at the parks! :)

mefordis
05-09-2007, 10:29 AM
Tammi, i definately (respectfully) disagree with that. When you come on a public forum and ask a question, people will respond with their opinion - not all of us will agree.. But, i think so far we have done it with respect and no one has been rude.
I definately don't find that the DIS'ers are quicker to be negitive towards anyone.. in fact, i find it to be the opposite. Most DIS'ers i have come across are very nice and helpful, I just think it's certian topics that might ignite some personal opinions to come out more obvisously.

btw - as pointed out by the above poster, she DID ask for opinions. ;)

I would like to hear what the OP thinks about it all - and her response to how she thinks she will handle it (asking for upgrade).. I don't think she has been back on this thread since she asked - has she??

Hi, I'm back! :) My reaction is that of gratitude for reading my post and giving your opinions. They are helping me think this through. I'm thinking of calling up to see what the cost of the upgrade will be. Also, it has become clear that asking for a straight up free upgrade to concierge will probably get me nowhere. I'm just going to be very polite and nice (like I always am!) and we'll see if it gets me anything! :)

I have been working very hard lately and I am mulling over upgrading the two rooms and paying the difference, if it isn't too much.

I'll probably get a guaranteed view with concierge, right?

Thanks again!

Cass
05-09-2007, 10:31 AM
Yep. I do it all the time when I travel for business. I am platinum level at most hotel chain's rewards programs and I get my request 99% of the time. That is, however, a perk to being a higher rewards status member.

I wish Disney had a rewards program like that. I am a Fairmont President's Club member and always get upgrades and little surprises whenever I stay.

I think loyalty should be rewarded.

Cass
05-09-2007, 10:33 AM
I'll probably get a guaranteed view with concierge, right?
!


Yacht Club right? You can book water view concierge or Garden View Concierge... If you book Garden you can ask if there is a complimentary waterview available when you check in.

disneyfan67
05-09-2007, 11:09 AM
I wish Disney had a rewards program like that. I am a Fairmont President's Club member and always get upgrades and little surprises whenever I stay.

I think loyalty should be rewarded.



I agree with you and if I was in charge of Disney, I would implement a program very similar to the Loews First program they have for their resorts. You join for free and get a card with your customer number and with every stay at a WDW resort you get a welcoming gift, earn points for your stay and these could be used for future upgrades, etc. The level of your resort can determine your points and should go up accordingly to the higher lever you stay at. This way your giving your customers more incentive to try that that resort they always wanted to stay at, GF, WL, Poly, etc, etc.


The more stays at a Disney resort you do, the higher your membership is. Regular, Gold, Platinum and this is indicated by the color of your card.. I like how Lowe's has done this and Disney should really think about doing this program. If you think about it, you're giving your loyal customer base a chance to get something back for going to Disney on a regular basis and make even more trips possible. I could imagine someone seeing that they have enough points to get 2 free nights, a upgrade, or whatever and decide to go for the 3rd trip to WDW in a one year span. This way you're not giving something away for nothing, but rewarding loyalty and inspiring your customer base to come back even more than they are now. You earn as you go and IMHO, that's a good thing.

Piglets Mommy
05-09-2007, 11:38 AM
I agree with you and if I was in charge of Disney, I would implement a program very similar to the Loews First program they have for their resorts. You join for free and get a card with your customer number and with every stay at a WDW resort you get a welcoming gift, earn points for your stay and these could be used for future upgrades, etc. The level of your resort can determine your points and should go up accordingly to the higher lever you stay at. This way your giving your customers more incentive to try that that resort they always wanted to stay at, GF, WL, Poly, etc, etc.


The more stays at a Disney resort you do, the higher your membership is. Regular, Gold, Platinum and this is indicated by the color of your card.. I like how Lowe's has done this and Disney should really think about doing this program. If you think about it, you're giving your loyal customer base a chance to get something back for going to Disney on a regular basis and make even more trips possible. I could imagine someone seeing that they have enough points to get 2 free nights, a upgrade, or whatever and decide to go for the 3rd trip to WDW in a one year span. This way you're not giving something away for nothing, but rewarding loyalty and inspiring your customer base to come back even more than they are now. You earn as you go and IMHO, that's a good thing.

I Agree! That would be awesome! Every other hotel chain has a program like that, I wish Disney did too! I wonder if maybe they do keep track of things behind the scenes? When you call to book a stay, they know where you have stayed and when...I wonder if they take this into account when assigning room locations, etc? Although, that would take some "magic" away from first time guests and those who don't come often, and that's not fair. It would be great if they instituted some kind of a points system though.

Also, as far as upgrades go, I feel that it never hurts to ask nicely. You can't ever expect to be given anything other than what you paid for, but I don't think it's wrong to ask nicely.

Caitsmama
05-09-2007, 04:58 PM
I wonder if maybe they do keep track of things behind the scenes? When you call to book a stay, they know where you have stayed and when.

.

YES! They DO do this.. :thumbsup2 We just booked concierge at the Poly for Thanksgiving, and the CM making the ressie was able to see where we stayed in the past, was questioning my MIL about why she has stayed at the GF so many times, but never the Poly.. - i believe it is all stored. Any sensible business always keeps this kind of info. And i know also DCL does it too. :)

Caitsmama
05-09-2007, 04:59 PM
Hi, I'm back! :) My reaction is that of gratitude for reading my post and giving your opinions. They are helping me think this through. I'm thinking of calling up to see what the cost of the upgrade will be. Also, it has become clear that asking for a straight up free upgrade to concierge will probably get me nowhere. I'm just going to be very polite and nice (like I always am!) and we'll see if it gets me anything! :)

I have been working very hard lately and I am mulling over upgrading the two rooms and paying the difference, if it isn't too much.

I'll probably get a guaranteed view with concierge, right?

Thanks again!

Glad to hear that you are not taking any of these the wrong way.. it's great to ask and share opinions. :thumbsup2 Let us know what you decide to do!

doconeill
05-09-2007, 06:27 PM
I can say with absolute certainty that we did not in any way ask for or infer we were seeking any sort of upgrade when we checked in to the Poly last July. We had booked a Garden View and that's all we expected.

However, when I went to check in while the family hung back out of the way, and I believe the only words out of my mouth were "Hi!" and "We're here to check in", one of the first things the CM said after calling things up in the computer was "You've won Disney's version of the lottery!" and we ended up with Concierge. It didn't seem like she was questioning anything or had to look for an available room - it was as if it was already in the computer that we had been upgraded.

I would in general feel funny asking for any sort of free upgrade. I might ask if anything was available and what the difference would be, and may even pay for it (the difference probably sounds a lot less at that point than when you are booking it :) ) or politely decline. I'd rather let the magic work its course.

Now that I'm in DVC, such upgrades will likely be VERY rare... :(

calgarygary
05-09-2007, 06:34 PM
Of course there is nothing wrong with asking for upgrades and those of us in hotel loyalty programs, have grown accustomed to those requests being met more often than not. However, if you truely want my opinion of your approach, I think you are bordering on grovelling:
"Are you really booked? You don't suppose you have some empty concierge rooms just sitting there that perhaps I could occupy for no extra charge? Pretty please??"

I personally would try something like - "I should have checked about concierge level at the time of my booking. Is it available and if so, how much is the difference in cost?" Should the price be prohibitive, come back with "Oh, I didn't realize it was that expensive, are any other upgrades available?"