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View Full Version : Has This Happened To You While Booking Over the Internet?...


william41
03-04-2001, 04:46 PM
After all the so-so reports about HIME, I've decided to go with the Hampton Inn Maingate West. So, after going to their local website and finding a $79. rate (better than the NATIONAL Hampton Inn site by $20), I decided to call with a few questions about credit cards and web reservations. The lady told me that they were SOLD OUT for our dates, and when I said that their website showed "Available", she said "Oh, well, there are probably some rooms left for the internet reservation 'block'. <IMG SRC="/infopop/emoticons/icon_confused.gif" alt="confused">

Has anyone run into this situation before? If you have and it turned out alright, where were your rooms located?

I've never reserved rooms over the internet, so forgive me if I sound a little nuts, but I guess there's always a first time!

To clarify this: I asked her that if I booked over the internet that there would be rooms available - her answer: YES
I then said "but if I book with you right now over the phone, you're gonna tell me that you're booked solid" .. her answer: YES!

O.....K. :rolleyes:

Let me hear from you on this
Thanks!

Lewisc
03-04-2001, 05:06 PM
Hotels frequently allocate a certain number of rooms to different distribution channels. It is entirely possible for a hotel to have no rooms if you call direct but still have rooms allocated for airline packages, internet bookings, travel agencies etc.

Claudine
03-05-2001, 05:05 AM
We had a similar situation in fact. We were able to book throught the internet and not the hotel. The rooms will be fine. Additionally we needed an extra night and called the hotel back directly and they were able to extend our stay even though at that time the internet site was sold out. I guess they set aside different rooms for the internet and direct sales. Good Luck.