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View Full Version : Mousekeeping Never Left My Door Open!


disnut8
04-07-2007, 10:57 AM
OK, this is kind of sarcastic but I've been reading so many posts about mousekeeping and the bad reviews. Let's give these people a break. I've stayed onsite probably at least 1,000 days. Here's my wish list for Mousekeeping. Come in and make the bed. Don't change the sheets, just make it. Don't take the towels during my visit. Change out the drinking glasses. Don't change the toiletries. That's it. How are they going to know that and keep it straight from every other room they have on their round? And try to get the rooms that have just been checked out of ready for the next guest who is standing in the lobby wanting a room NOW.

I've never had a door left open by mousekeeping. I've never had anything taken from my room, including my laptop which I leave out all the time since it's a pain to turn it off on the trip. I've gotten towel animals. I haven't gotten towel animals.

I know this is Disney and we expect the best. And that's what these people are trying to do - the best.

gigi1313
04-07-2007, 11:01 AM
*~*AMEN*~*

3boyzmom
04-07-2007, 11:06 AM
Me too! I leave all of my stuff around (jewelery, electronics) and nothing has ever disappeared. I have nothing but praise for Mousekeeping.

sfbank
04-07-2007, 11:19 AM
We have always had great mousekeeping in all our stays. We leave a tip every day and have never had a complaint. We have had towel animals some days and DD's stuffed animals and dolls are almost always up to something when we get back to the room at night. I agree they need to be cut a break!:thumbsup2

Harambe
04-07-2007, 11:22 AM
We have always had great mousekeeping in all our stays. We leave a tip every day and have never had a complaint. We have had towel animals some days and DD's stuffed animals and dolls are almost always up to something when we get back to the room at night. I agree they need to be cut a break!:thumbsup2

Ditto!

I guess we're all having just too much fun with our loved ones to micro-observe housekeeping!

fla4fun
04-07-2007, 11:39 AM
The only time I've had a problem with Mousekeeping was one time we checked into BC and there was a huge bag of trash sitting in the middle of the floor (I'm talking a big bag with several room size trash can bags in it). We called the Mousekeeping department, and they sent someone right away to get it. I've never had bad service during a stay.

disneyfanfamily
04-07-2007, 11:42 AM
Mousekeeping beats ANY other hotel I have been at. Not that I have travelled a ton, but enough to know they do a nice job. Nobody is perfect. No service is perfect. Mistakes can and do happen. However, I enjoy staying at WDW, and Mousekeeping makes it that much more enjoyable.

:thumbsup2 to Mousekeeping!!!

Angela

MelanieC
04-07-2007, 12:07 PM
I agree!

The only problem I ever had was coming in to find 2 towels instead of 4. I just called Mousekeeping and they delivered 2 more and never had a problem. There are 4 of us, so we needed 4. Other than that we have had perfect service.

imatoad
04-07-2007, 12:09 PM
It's funny you should bring this up, I've been to WDW a bunch both as a kid and an adult, and while my recollection as a child is lacking, I can tell you that we've had nothing but exemplary mousekeeping at both deluxe and moderate resorts. Never stayed at value's so I can't speak on their behalf. Have I been lucky, or is it great service? I tend to think it's the latter.

magicmouse2
04-07-2007, 12:10 PM
Mousekeeping left our door open on 2 trips! thankfully non of our valuables including laptops were stolen so no need for complaint.

kaytieeldr
04-07-2007, 03:02 PM
Mousekeeping has NEVER left my door open after cleaning my room.

In all my (less than 1,000 - I bow to you disnut8 ;)) room nights at Walt Disney World, only twice has my room not been cleaned - and both times I had the Do Not Disturb/Privacy Please notice on the door! In fact, last time this happened, my Mousekeeper QUIETLY left a bag of replacement items on my doorknob - I was napping and never heard a thing.

CanadianGuy
04-07-2007, 03:06 PM
I'll assume that this thread was started in response to my comment that ".. nobody ever posts a thread that says "Mousekeeping never left my door open"..."

In which case.. Bravo.. and thank you for the Chuckle of the Day­­ ®.

Knox

nluvwithmickey
04-07-2007, 03:08 PM
Disney Mousekeeping is the best:thumbsup2 . We had the greatest mousekeeper on our last trip and I even tipped her when she just gave me fresh towels because DD was sick with the stomach flu. She gave me a can of desinfectant spray and made extra special towel animals for my sick DD when she was bedridden....I hope we get as lucky next time.

The only thing Mousekeepers sometimes forget to do is...take their tip!!!

LilGMom
04-07-2007, 03:09 PM
:thumbsup2

We have never had a bad Mousekeeping experience in all of the times that we've stayed on property. We've come back to the room to find even the pack-n-play made up, towel animals set up among our boys' stuffed animals, extra towels/blankets and clean rooms. We've never had an issue with anything showing up missing and when I accidentally left my pillow and souveniers in the room Mousekeeping found them and the resort shipped them back to us.

pamouselover
04-07-2007, 04:08 PM
Only thing we had was a HUGE bag of trash left outside of our door!
Some days they did not even take the tip I left!:scared1:

Micca
04-07-2007, 04:29 PM
Question: If Mousekeeping leaves your door open, is it yours to take with you?;)

vern
04-07-2007, 05:58 PM
i only went once to the world and service was great... we were there in 04 when three hurricanes came through (we were there for the 2nd) the only problem we did have was we checked out only to find out later in the day that the plane was cancelled oh no 2 extra days at disney for us:woohoo: the fridge anyway we had to book another room, which took 2 hours, and needed a fridge for our daughters yogurt for her ritalin so they brought us one after about 4 calls to the front desk and 5 hours later but it didn't work hey there was a hurricane coming so we just kept filling it with ice instead of fighting to have another one delivered... well it didn't work well so dd had no meds coupped up in the room for a few days. thaat was fun:scared:

casaazul
04-07-2007, 07:00 PM
Our room was clean and beds made every day. DS's stuffed animals were arranged in a row on his pillow. Nothing missing except some towel animals that could have been made for our ds. No problem, but kind of disappointing.

What bugged me the most was the water blasting of the walls on our last day and we had to walk on wet, slippery sidewalks. Oh well... at least they were clean, LOL!!

pospisil
04-07-2007, 07:53 PM
We've only been to WDW once, stayed at ASMo in '05, and mousekeeping was great! The room was very clean, they left extra towels every day and we only had to ask once, and we got towel animals 5 out of 7 days. No complaints here! :thumbsup2

Lisa Hale
04-07-2007, 08:02 PM
This is a great thread! We've only stayed for 200+ days (in awe of anyone who's broken 1000:cheer2: ) but we've never had our door left open or missed anything. While we haven't always had "perfect" service in the room, I wasn't the one having to do the cleaning and good effort has always been put forth....therefore, I'm happy! :cool1: :cool1: :cool1:

nbodyhome
04-07-2007, 08:04 PM
Me too! I leave all of my stuff around (jewelery, electronics) and nothing has ever disappeared. I have nothing but praise for Mousekeeping.

I wouldn't leave my stuff around (not that I have any jewelry of note to be stolen). But I put my laptop, camera, etc. in an inconspicuous place. You just never know!

bavaria
04-07-2007, 08:17 PM
Housekeepers have the most difficult and unpleasant job in a hotel. Ask anyone who has done the job (yes, I have) and you will hear horror stories.

I have rarely had anything which can be attributed to housekeeping go wrong at WDW; if anything, it is more due to the extreme wear and tear that WDW rooms endure.

I even had a sparkling clean room at BCV recently, which seems to get some pretty nasty housekeeping reviews.

I stay in higher end hotels 300 nights a year; WDW housekeeping generally does a good job, considering the high turnover, amount of rooms they need to clean, and tough working conditions.

I challenge anyone to clean 16-18 rooms in 8 hours, having to step outside into 90 degree weather throughout the day...

SlightlyGoofy
04-07-2007, 08:22 PM
I do have 18 rooms to keep clean although I do not clean each and every single one every single day.

I have respect for anyone who cleans up after me because I clean up after everyone else when I am not at DW.

If I am willing to tip the person who brings me a drink refill I certainly am going to tip the person who makes my bed and neatens up the bathroom and have even been known, when the parks/resorts are very busy on holidays and such, to tell the housekeeper to just give me some clean towels and I will neaten up my own room. I do not vacumn every day at my own house and can survive quite well on vacation as well.

Slightly Goofy

jennifer03878
04-07-2007, 08:24 PM
We had fantastic Mousekeeping this past week. Every day it was a bigger and better towel animal! Yesterday they left this huge towel "flower". We left change, jewelry, laptop etc out and everything was in the exact place that we left it.

We left them a $5 tip every day (there was 4 of us) and if we had know how fantastic they were going to be we would have left more. They were very apprecitive of the tips and we way out of their way to make our stay even more magical :thumbsup2

carrie_106
04-07-2007, 08:27 PM
We were at the French Quarter last week and had two days when our room wasn't touched, the housekeeping manager called us and told us they were completely full and he was sorry they did not get us done, he credited us one night's stay. I thought that was awesome, and something only Disney would do. We found they really wanted to make everyone happy.

seven dwarfs
04-07-2007, 08:37 PM
I guess you have never had a room that was never cleaned between guest. We did and it was awful. Not to mention it took over two hours and several phone calls to get someone to show up and in 10 mins two rooms she was gone. It was gross. I have also had stays where the cleaning was great. No problems at all. There is no excuse for any room in Disney not being up to par. When you are the one who has a bad experience it is tuff to not complain.

I Love Pluto
04-08-2007, 06:57 AM
We have stayed at both Mods & Values. Our Mousekeepers have always been wonderful. We never have had an issue. These people work very hard to please everyone - and with a smile.

:thumbsup2

Allison
04-08-2007, 08:18 AM
Let me just say that the lack of towel animals does not equate to housekeeping not doing their job. I don't care how many kids are in the room or what special event is being celebrated.

I just want a clean room and I have always gotten that. We have had absolutely no problems at all.

canron
04-08-2007, 08:24 AM
we have never had a problem the house keeping..never left a door open ever,,as a mtter of fact the lady called a superviisor to let me in my room cause i got back befor my wife and wanted in my room..she said NO WAY i donnt know if this is your room..so they do care ....

kaytieeldr
04-08-2007, 11:16 AM
Question: If Mousekeeping leaves your door open, is it yours to take with you?;)

Open? No. Off the hinges completely and leaning against your luggage? I don't see why not :teeth:

pepe of ohio
04-08-2007, 11:56 AM
Never encountered any huge problemsbut I do know that when cleaning rooms, they, mousekeepers, leave the door hitting on the night latch to regain access. They might have 4 rooms on night latch, doing the linen in each and they bag all the garbage in a huge bag, another man that acccommpanies the keepers hauls out the trash and moves their carts.

We're on vacation, not real tidy but never big slobs. Have no problem with others cleaning our room, thats what I'm paying for, occasionally leave tip, though not required, not a tipped position, do not do it elsewhere so why here. If I had a choice, I'ld rather tip the mousekeeper than the bell man, she earns her money.

Anyhoo, we call mousekeeping and set up a time we want our room cleaned, usually 9:30-10:00am. We'll be gone or will step out, like having it done as soon as possible so we're not disturbed during the day. Makes it easier for them knowing when the room is vacant. Just a call to Mousekeeping and its a done deal. We like coming back around 1 pm and the room is all made up.

moviegirl11
04-08-2007, 12:17 PM
Let me just say that the lack of towel animals does not equate to housekeeping not doing their job. I don't care how many kids are in the room or what special event is being celebrated.

I just want a clean room and I have always gotten that. We have had absolutely no problems at all.


Haha I agree! Towel animals are cute but I dont see how they're required. I never had a problem with mousekeeping either. Always had a clean room, never had anything stolen.

WDW For Life
04-08-2007, 12:28 PM
We've never had a problem with mousekeeping except at All Star Sports, when there were crusty frito chips under the bed and paper plates and knives in the drawers, as well as at Wilderness Lodge when there was a dirty sock by the window.

But other than that everything is a ok!

Have a magical day:wizard:

Vickie46
04-08-2007, 01:47 PM
Mousekeeping is the BEST!

Cass
04-08-2007, 03:56 PM
I've never had anything but great service from the Disney housekeepers and to top it all off they are very friendly and welcoming.

dbarker
04-08-2007, 05:22 PM
Open? No. Off the hinges completely and leaning against your luggage? I don't see why not :teeth:

Can I have one from AKL? I love those doors.

We have never had any problems w/ mousekeeping. We have stayed at Values and at Deluxes. Mousekeeping is always exemplary.

Claire&TheBoys
04-08-2007, 05:35 PM
I've never had a problem - they are wonderful! When we stayed at CSR in 2003, we checked in before noon, our room was ready for us, but needed the pack-n-play and fridge we'd requested. The front desk called Mousekeeping to deliver them and told us it would be mid-afternoon before they were delivered. By the time we'd found our room (and it was a short walk from check-in), they had already delivered said items. They rock!

ransom
04-08-2007, 09:01 PM
Mousekeeping did a great job for us! Everything was cleaned every day, all of our special requests were cheerfully granted, and in several ways our expectations were exceeded. We were so impressed, we sent a letter to Disney complimenting our mousekeepers. :thumbsup2

disnut8
04-09-2007, 12:22 PM
I'll assume that this thread was started in response to my comment that ".. nobody ever posts a thread that says "Mousekeeping never left my door open"..."

In which case.. Bravo.. and thank you for the Chuckle of the Day** .

Knox

Yep. You inspired me. And doesn't it feel great? Look at all these positive posts. I'm going to archive this and throw it out there for the next negative one because they didn't get a towel animal.

DISNEYDUET
04-09-2007, 01:35 PM
What is wrong with you people! You mean to tell me that you don't throw a fit when you don't have a towel animal? Or maybe the fact that the crappy vacuums did pick up all the goldfish crumbs that the previous famliy left behind for your enjoyment! Well, I can tell ya what is wrong with you... You are all just wonderful! :goodvibes In all my 70+ trips to the world I have NEVER had a mousekeeping issue. And let me tell you I miss them when I stay DVC! It is so nice to come home to a fresh made bed and clean towels. :cloud9: