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View Full Version : PERFECT example of good CRO versus bad CRO


boomhauer
04-06-2007, 09:33 AM
Just thought I'd share this.

I just called and spoke to a woman at CRO requesting if she could extend the due date for my deposit by 1 day as the 14th day since making the reservation would be a day before I get paid. She says "no, we cannot extend pass the 14 day courtesy mark."

I knew she was wrong, so I said "thank you" and hung up.

Called back immediately. Got a very nice man at CRO. Asked him the exact same question. He says "absolutely sir - No problem. In fact, I'll extend that for you by 7 days just in case."

:rolleyes:

2minny
04-06-2007, 09:38 AM
that's great, you're right I've called back for a friendlier or more knowledgeable person and it works wonders.

The Hill Family
04-06-2007, 09:45 AM
I'm glad you were able to get a friendly (and helpful) CM on the phone. I realize that you'll deal with inconsistencies everywhere but the inconsistencies with the CMs at CRO are extreme, it seems. I've had the same experience in the past and it drives me crazy! Then again, I'm all about consistency. ;)

Luv2CDisney
04-06-2007, 09:50 AM
If you have a someone from CRO who isn't nice and helpful you have to hang up and call again.
I called last week to get some info on AAA room pricing. I asked the first person to check 3 resorts. She then said "Are you booking something or not?!" I said no not now.:mad:
I called back yesterday and got a wonderful person. She was great!! :yay: I ended up booking my rooms with her. I asked her for the comment line and left a glowing report on her. :)
If they give you good service you really should let Disney know so those Cm are rewarded.

TammiMcMan
04-06-2007, 10:38 AM
Called back immediately. Got a very nice man at CRO. Asked him the exact same question. He says "absolutely sir - No problem. In fact, I'll extend that for you by 7 days just in case."I hate to sound like a little black rain cloud, but hopefully you have the details of the call written down, especially the CM's name you spoke with. Not too long ago on the DIS, someone reported something along the same lines and unfortunately, did end up losing the reservation. If I remember correctly, it had to do with the computer system automatically cancelling unpaid reservations and the CM did not update it correctly or it was simply bypassed by the system.

Another option, would be to overnight your check so that it does arrive on the 15th. There's a 99.99% chance that it wouldn't be deposited into their bank account on the same day. Your account would be funded by your pay check on the very next day, so you'd be all set.

Alicnwondrln
04-06-2007, 10:54 AM
I hate to sound like a little black rain cloud, but hopefully you have the details of the call written down, especially the CM's name you spoke with. Not too long ago on the DIS, someone reported something along the same lines and unfortunately, did end up losing the reservation. If I remember correctly, it had to do with the computer system automatically cancelling unpaid reservations and the CM did not update it correctly or it was simply bypassed by the system.

Another option, would be to overnight your check so that it does arrive on the 15th. There's a 99.99% chance that it wouldn't be deposited into their bank account on the same day. Your account would be funded by your pay check on the very next day, so you'd be all set.

THis happened to someone I know last year.
I know that when I used to call in for clients I was also told no, there no extensions. I would follow Tammi's advice, rather be safe than sorry.

boomhauer
04-06-2007, 11:58 AM
Thanks for the heads up.

The only reason I think it shouldn't be a problem is I just did this a couple months back with my December reservation.

Honestly, it really is no big deal at all. The trip isn't until next July. Worse case scenario is the reservation cancels and I just have to rebook.

TammiMcMan
04-06-2007, 12:12 PM
The only reason I think it shouldn't be a problem is I just did this a couple months back with my December reservation.Glad to know it worked out for you before. I hope all goes well this time around too.