Just Back from 8 nights in OKW GV **Issues**

[JimFitz]

Had a fun trip, but have some major concerns.

1. GV was not ready until almost 6pm. Annoying, but not major.

2. My four year old son comes out of the master bedroom holding a womans dirty thong. We were not in the room 5 minutes and he said he found it near the toilet.

3. Found two empty corona bottles and half a lime next to the floor on the bed.

4. Bathroom had feces on the floor near the toilet.

I called the front desk to let them know, and I was told that some issues should be expected since GV's get alot of use. I told them that my son should not be carrying around womens dirty underwear and I should not find feces near the toilet. I got the standard " we will have someone up soon". Soon was the following day.

The trip was fun and I did not let the room issue ruin my spirits, although my wife was pretty annoyed.

What did annoy me was that every restaraunt I went into was filthy! I mean I went to Hollywood and Vine for lunch and my table had a inch of grease on it and the silverware was filthy. I went to the Crystal Palace one day and there was more food under my table and on my seats than there was on the buffet. I just don't think I should have to walk into a restaraunt and have my arms stick to a table. My son sat down one day and had ketcup all over his back and pants. Does Disney clean these places?

I will say, that 1900 Park Fare was a great meal and the place was clean. We also enjoyed Whispering Canyon.

In the end, I feel that Disney is letting things slip more and more. Anyone else notice this, or am I being too picky?

[wilderness01]

No you are not being picky at all. There is no excuse for the GV not to be clean or to ever have poop on the floor, anywhere. Why didn't the housekeeper come that night? I would have insisted. I just think that they do not do a good job at cleaning their rooms. That really is the reason we just sold our DVC. I have not noticed the restaurants being dirty, but I have noticed a huge decline in the condition of the bathrooms. Did you write a letter? I would. They need to know people are watching and not everything is ok just since it is WDW. Sorry this happened to you.

[drakethib]

Someone would have been in my room cleaning that night or I would have not have "paid" for it.

Yes, I can agree that maybe housekeeping missing wiping down a cabinet or something to that effect can happen and is no biggine but this should not be tolerated.

I would have been taking pictures of these issues and been livid had someone not been sent to the room in a timely manner.

I am sure there will be a DVC cheerleader saying that we are being unreasonable but there is no excuse for this.

We pay way too much in dues to have to put up with this.

[ADP]

This all sounds unreasonable to me. I would not have put up with that at all. Sounds like the cleaning crew rushed through the grand villa and were in a hurry to get out so you could get in.

Not getting in your room by 4:00PM is also a problem. Being 2 hours past that time would have prompted me to ask for some of my days points back into my account.

I do have to add that some people live like pigs. I can't believe people would allow feces to end up on the bathroom floor, or leave dirty underwear in the room. What's wrong with some people... :confused3. Please have some respect for the next person or group and don't just think about yourself.

[bobbiwoz]

As when the roaches were on the wall at BCV, I think this problem should have been brought to the attention of the front desk in person. I think the problems should have been handled that night and I would go to the front desk mentioning feces and dirt. Maybe it wouldn't have helped get it straightend out, but I want a clean room first and foremost.

I am sorry this happened. By the way, I notice your tag mentions something about finding out who the poop belongs to, I don't think you'd want to go that far!

Bobbi

[Sammie]

Totally unacceptable and I would have waited and left the evidence for the Housekeeping Super to see in person.

And while they were recleaning my villa, I would have had dinner on them.

Everyone, I know this sounds like a broken record from me, but please do not call the Front Desk with housekeeping or maintenance issues, you are getting the Disney Call Center, or better known as the Disney Get the Run Around Center.

Call the department responsible, its on your phone as a push button option. I truly think when they get these messages second hand and especially if the member has already taken care of the issues, they really don't think they are happening. Pretty hard to deny when faced with the actual proof, though.

[ANTSS2001]

Had a fun trip, but have some major concerns.



My four year old son comes out of the master bedroom holding a womans dirty thong.



Bathroom had feces on the floor near the toilet.




am I being too picky?

not an excuse about GV getting so much use and activity... I agree about one monthly dues being paid. If you get a merry maids and pay them right they are expected to clean right !

I am so sorry about this part of your vacation. Sorry bit I know I will be livid about it if it happend to my family!

[SueM in MN]

Call the department responsible, its on your phone as a push button option. I truly think when they get these messages second hand and especially if the member has already taken care of the issues, they really don't think they are happening. Pretty hard to deny when faced with the actual proof, though.
I agree.
By using the push button, you have a much more direct link to the people who need to fix the problem (plus, since you are talking to the responsible department directly, it's harder for them to misunderstand what the problem is).
When we have called either Housekeeping or Maintenance directly, we have gotten pretty quick results.
We also had some problems with a GV in March. When we went to open the sofa bed the first night, there were sheets on it and someone had obviously eaten in bed because there were large chip crumbs inside. Also, the floor in the dining room area had some sticky spots.

[MulanMom]

Unfortunately, we had a visit like that at an OKW 1BDR quite a few years ago when my daughter was a toddler. Dirty coffee cups were put back into the cupboard, feces were on the wall near the toilet paper, countertops were not cleaned, etc. Called housekeeping and they sent someone to reclean the bathroom immediately. (They still missed the hairs in the shower that were not ours.) With a toddler who crawls and touches everything, I ended up recleaning everything, rewashing dishes, throwing out ice cubes. A supervisor or manager actually followed up the following day by knocking on our door.

That's the first and last time we ever had an issue to that extent. Some rooms have been cleaner than others. Anymore, I bring my own Lysol wipes and Lysol spray if I have any concerns. I throw out any ice cubes left in the freezer and start fresh (that trip, I also placed ice in my water...and it turned pink!!!!). Positive experiences during subsequent stays helped.

Sorry to hear of your negative experience. I hope you give DVC another chance.

[bradisgoofy]

In our six years as DVC members we have stayed in just about every type of room. This past visit was the first time our room wasn't ready when we checked in. ( we generally get in there between noon and 3pm ) It was a GV and we too didn't get in until 6pm. :confused3

[MiaSRN62]

I told them that my son should not be carrying around womens dirty underwear and I should not find feces near the toilet. I got the standard " we will have someone up soon". Soon was the following day.
This is just gross. Sorry you had to deal with that. I would have been calling mousekeeping every hour until they came up personally. That's just bad (and unacceptable) service.
As for getting in past 4 pm. I've had that happen at both BWV (studio) and OKW (2 bedroom). These are my only two times getting in past 4 pm. I feel like I'm at a break-even with this issue because this August, I got into our 2 bedroom OKW villa at 11 am and in Oct I got into VWL at like 10:30 am (and I also got into a non-DVC resort around 11 am). But I totally agree it's a major inconvenience to have to wait until 6 pm to get into a room. Hope your next trip goes much better.

[dianeschlicht]

Totally unacceptable and I would have waited and left the evidence for the Housekeeping Super to see in person.

And while they were recleaning my villa, I would have had dinner on them.

Everyone, I know this sounds like a broken record from me, but please do not call the Front Desk with housekeeping or maintenance issues, you are getting the Disney Call Center, or better known as the Disney Get the Run Around Center.

Call the department responsible, its on your phone as a push button option. I truly think when they get these messages second hand and especially if the member has already taken care of the issues, they really don't think they are happening. Pretty hard to deny when faced with the actual proof, though.
I totally agree! the only way to actually GET the front desk is to go down there yourself and ask to speak to a manager. I have occationally called housekeeping directly too, but if it is after housekeeping hours, that wont be much help.

[Disney1fan2002]

There was feces on the door frame of the bathroom in our BWV room this past July. Now, I am not one to complain, but that one deserved a call to housekeeping. I let them know how disgusted I was.

To have feces ANYWHERE is beyond disgusting and there is no excuse for how it was left there.

[ANTSS2001]

not getting in at 4PM fine, crumbs on the beds/sheets maybe OK, mousekeeping in a hurry and had not alot of time to prepare... But FECES on anyplace?????????? is there different ways on how HUMANS do number 2 ???? Don't we sit and deliver and wash/wipe and flush ??? This is one thing I cannot grasp ?! How do their own bathroom in their houses look like ??? :furious:

[jakenjess]

You weren't being unreasonable at all. I would have been very upset if housekeeeping didn't come until the next day! I agree with your assessment that Disney's cleanliness has been slipping over the years. I know there's been a lot of debate about that on many threads, but just from my first visit to WDW in 1989 to today there is quite a dramatic difference. I think with the huge amount of growth over the past 10 or so years Disney has had a hard time keeping up, and it's really a shame.

[dumbo71]

Had a fun trip, but have some major concerns.

1. GV was not ready until almost 6pm. Annoying, but not major.

2. My four year old son comes out of the master bedroom holding a womans dirty thong. We were not in the room 5 minutes and he said he found it near the toilet.

3. Found two empty corona bottles and half a lime next to the floor on the bed.

4. Bathroom had feces on the floor near the toilet.

I called the front desk to let them know, and I was told that some issues should be expected since GV's get alot of use. I told them that my son should not be carrying around womens dirty underwear and I should not find feces near the toilet. I got the standard " we will have someone up soon". Soon was the following day.

The trip was fun and I did not let the room issue ruin my spirits, although my wife was pretty annoyed.

What did annoy me was that every restaraunt I went into was filthy! I mean I went to Hollywood and Vine for lunch and my table had a inch of grease on it and the silverware was filthy. I went to the Crystal Palace one day and there was more food under my table and on my seats than there was on the buffet. I just don't think I should have to walk into a restaraunt and have my arms stick to a table. My son sat down one day and had ketcup all over his back and pants. Does Disney clean these places?

I will say, that 1900 Park Fare was a great meal and the place was clean. We also enjoyed Whispering Canyon.

In the end, I feel that Disney is letting things slip more and more. Anyone else notice this, or am I being too picky?


I'll start by saying that I ma very sorry this happened to you. There is no excuse for this. If they gave me the explanation about GV getting a lot of use I would have exploded. Don't give excuses just make it right.

Things at DVC and WDW are slipping. I started a poll about satisfaction levels with DVC, go vote there. It appears many are willing to look the other way with these problems. I am not. PLease follow up with higher ups.

[TheWho]

Totally unacceptable.

[mufasa0505]

That's disgusting. Even if they were short housekeeping staff that day, this should not have happened. And to miss someone's underwear? If I didn't know any better, I'd say someone was trying to get fired.

I hope this didn't ruin your vacation. :goodvibes

[bluslag]

None of this is exceptable!! We are going to OKW in March and April with friends who have a motel. I am afraid what we will find when we open the door. We have been there twice and everything has been okay so far. You can see that things are starting to get worn down a bit but we noticed that over at BWV's too. I'm not sure what I would do if this happens to me. I was wishing in fact that we would arrive first before our friends but we are all traveling together. It would have given me a chance to work all things out. If you go down to the front desk to voice your concerns I can't believe they would not take care of it right away. Maybe other guests that are checking in need to hear what your going through. I never get overly upset or rude but I still would like to be heard and something done right away. What should we do if this happens to us. I know from reading other threads that it is important to take care of the problem them.

[KristiKelly]

I would e-mail guest services. I couldn't find the e-mail address but if you go the the disney website, at the bottom under "contact us" there is a place to send e-mails. I sent one after our Sept. trip, nothing was as bad as dirty underwear or feces on the floor but there were issues that made our trip less magical than previous trips. DH laughed and said, "I bet they just delete those messages" and I agreed.

About 2 weeks after my email, my phone rang one morning and showed up on caller ID as "Lake Buena Vista", figured it was a telemarketer but I answered anyway. It was a lady from WDW guest services, she went over each complaint with me and apologized. She said that she had contacted the manager @ BWV and he was going personally to our room to check out the problems (we had quite a bit of mold & mildew in the shower). There were other issues as well that she addressed.

Perhaps if WDW gets enough of these complaints they will take them seriously. If they don't receive any complaints then they will assume that everything is great.

If you send an e-mail, give them your room # and dates. With a room in that bad of shape, they need to look and see who was in charge of cleaning it and see that they don't let it happen again.

[dumbo71]

I would e-mail guest services. I couldn't find the e-mail address but if you go the the disney website, at the bottom under "contact us" there is a place to send e-mails. I sent one after our Sept. trip, nothing was as bad as dirty underwear or feces on the floor but there were issues that made our trip less magical than previous trips. DH laughed and said, "I bet they just delete those messages" and I agreed.

About 2 weeks after my email, my phone rang one morning and showed up on caller ID as "Lake Buena Vista", figured it was a telemarketer but I answered anyway. It was a lady from WDW guest services, she went over each complaint with me and apologized. She said that she had contacted the manager @ BWV and he was going personally to our room to check out the problems (we had quite a bit of mold & mildew in the shower). There were other issues as well that she addressed.

Perhaps if WDW gets enough of these complaints they will take them seriously. If they don't receive any complaints then they will assume that everything is great.

If you send an e-mail, give them your room # and dates. With a room in that bad of shape, they need to look and see who was in charge of cleaning it and see that they don't let it happen again.


What strikes me funny is that despite all of this DVC still has the highest satisfaction level of all timeshares. My poll reflects this level of satisafction as well. Makes you wonder what the "other guys" are doing.

Having WDW right there helps smooth over any problems. If DVC was a stand alone timeshare not on WDW property, those satisafaction levels would be no where near the top IMO.

DVC needs to stop piggy backing off of WDW and maintain the standards. For those that think these are isolated incidents, I beg to differ. Isolated in the past but becoming more and more common. Anyone remember the cleanliness of the parks years ago???? Even that has slipped. So sad, really. :sad2:

As a previous renter of points, it was becoming increasingly more difficult dealing with complaints about DVC from renters. That is right, I had many renters coming to ME with complaints. I always tried to steer them back to DVC but many requested some sort of compensation directly from me. It became too much. In twelve years of renting I had more complaints in the last 3-4 years than in the previous 8-9 combined.

[Tink10]

But FECES on anyplace?????????? is there different ways on how HUMANS do number 2 ???? Don't we sit and deliver and wash/wipe and flush ??? This is one thing I cannot grasp ?! How do their own bathroom in their houses look like ??? :furious:

I don't get it either :confused3 How does someone get it on the door frame???

[disney-super-mom]

I don't get it either :confused3 How does someone get it on the door frame???
I don't even want to know! YUCK! :crazy2:

[emma'smom]

I totally agree! the only way to actually GET the front desk is to go down there yourself and ask to speak to a manager. I have occationally called housekeeping directly too, but if it is after housekeeping hours, that wont be much help.

...and when you went.. you should have taken the dirty thong with you and held it up in the air for all to see as you explained the situation. That would have given you a quick response I bet.

[kathleena]

OMG I so would have been down to the front desk to talk with the manager right away. First to ensure the room was cleaned right away - second to complain very loudly about being told that the use is high so I should expect some problems???? Unacceptable!

So sorry you had this happen!

[cobbler]

Um, YUCK!! So sorry this happened to you. It is unacceptable.

[jarestel]

What strikes me funny is that despite all of this DVC still has the highest satisfaction level of all timeshares. My poll reflects this level of satisafction as well. Makes you wonder what the "other guys" are doing.

The OP's experience was certainly not something that reflects well on DVC and their quality control. However, I would say (and I am definitely no excuse maker for Disney) that issues like these are not exactly commonplace. So that would explain the satisfaction levels. If 90% of all guests within a certain time frame experience minimal or no problems, the resort will have a nice overall satisfaction level. That doesn't excuse DVC from culpability for the 10% who had definite problems though and they need to work harder to make sure things like this don't happen in the future.

[MiaSRN62]

dumbo71 says : Anyone remember the cleanliness of the parks years ago???? Even that has slipped. So sad, really
This was noted by us, big time, last month. The public restrooms in the parks were a mess---at least 50% of the ones we used. :sad2:

[debbiepump]

I wonder where WDW comes up with such BS excuses for the lack of housekeeping? Room not ready til 6pm? Isn't check in supposed to be 4pm?
How about if we all as guests not check out til let's say, 4pm..........
wonder what WDW would do then? I do alot of traveling and got to tell you that WDW is got to be the worst for the excuses and almost not caring attitude.

[dumbo71]

I wonder where WDW comes up with such BS excuses for the lack of housekeeping? Room not ready til 6pm? Isn't check in supposed to be 4pm? [QUOTE]


Well, the way they cover themselves is that it is worded "Check in after 4:00 p.m."

Marriott has a number you call to let housekeeping know you are leaving the room and checking out. This helps get rooms ready quicker. I've always gotten into my room at Marriott timeshares early. I wonder if this has something to do with it? It helps them get a jump on vacant, dirty rooms.


[QUOTE] How about if we all as guests not check out til let's say, 4pm..........
wonder what WDW would do then? [QUOTE]


They would charge you a late check out fee or the daily rate for that room.

[QUOTE] I do alot of traveling and got to tell you that WDW is got to be the worst for the excuses and almost not caring attitude.

Years ago I would have ripped that statement, sad to say I am now slowly agreeing with it.


edit: sorry I screwed that up. Please read the non quoted stuff even inside the blue box.

[dianeschlicht]

One of the first things that drew me to WDW was the cleanliness of the place on our first trip in 1981. I always like to give the example of what happened when I was in the restroom at MK. I dropped my tissue on the floor, and before I could reach down and pick it up, an attendant stuck her little broom under the door and snatched it right away! Bathrooms were always spotless. Oh how I long for those "good old days"!

[Deb & Bill]

How much you want to bet that the previous occupants did not leave the villa on time and housekeeping had to hustle to clean. Plus, I bet it was trashed. Sounds like it might have been. We checked in on New Year's Day this past January and couldn't get into our villa until about 5:30 because the previous occupants didn't leave until about 4:15. Management doesn't remove their stuff either and they just keep trying to find them to let them know they must vacate the property.

[dr&momto2boys]

Had a fun trip, but have some major concerns.

1. GV was not ready until almost 6pm. Annoying, but not major.

2. My four year old son comes out of the master bedroom holding a womans dirty thong. We were not in the room 5 minutes and he said he found it near the toilet.

3. Found two empty corona bottles and half a lime next to the floor on the bed.

4. Bathroom had feces on the floor near the toilet.

I called the front desk to let them know, and I was told that some issues should be expected since GV's get alot of use. I told them that my son should not be carrying around womens dirty underwear and I should not find feces near the toilet. I got the standard " we will have someone up soon". Soon was the following day.

In the end, I feel that Disney is letting things slip more and more. Anyone else notice this, or am I being too picky?

I would have insisted someone get there to clean right away after not even getting in until 6pm! They really should have compensated you in some way. I would continue to pursue that if I were you. It's very disturbing that anything like that "is to be expected." That's not very Disney-like!

[dr&momto2boys]

How much you want to bet that the previous occupants did not leave the villa on time and housekeeping had to hustle to clean. Plus, I bet it was trashed. Sounds like it might have been. We checked in on New Year's Day this past January and couldn't get into our villa until about 5:30 because the previous occupants didn't leave until about 4:15. Management doesn't remove their stuff either and they just keep trying to find them to let them know they must vacate the property.

Now I'm getting very concerned. We are staying at a BWV GV next year with 4 small children. It's really going to start our vacation off wrong if we have an experience like this! :sad2:

[MickeyCrazed]

Marriott has a number you call to let housekeeping know you are leaving the room and checking out. This helps get rooms ready quicker. I've always gotten into my room at Marriott timeshares early. I wonder if this has something to do with it? It helps them get a jump on vacant, dirty rooms.

Ha! Out of courtesy, I tried calling Housekeeping at OKW on my check-out morning in October. I figured if they knew I was leaving early, they could get a jump start on the room so it would be ready for the next guest...

Unforunately, Housekeeping's phone just rang and rang... and finally I gave up and checked out without anyone knowing. So much for helping the next guest. :rolleyes:

[wilderness01]

This reminds me of the first time we used our DVC as members. We stayed first at BWV, which was relatively clean, except for a moldy shower, stained couch and toothpaste smeared on the wall/bathroom door. Oh well, at least toothpaste is clean. Next we moved over the the BC, not the villas. Our room was less than stellar but I knew it was going to be rehabbed so I didn't complain about the profuse mold all over the bathroom bathtub/around the sink. Next we went to VWL where we were supposed to get a non smoking room for medical purposes. We had a sick child and waited until 5 pm for the room, even though at 2 pm they said our villa was ready and just waiting to be cleared. We went up to the villa and it reeked of smoke. Back down to the front desk demanding to speak to management got us a room at OKW since VWL was booked. Our child was burning up and needed to rest. We got to our 2 bedroom at OKW and I started laundry right away as he had been vomiting for the past day. The room was in ok shape except that the floor was FILTHY and my kids socks were black within no time. Oh well, I would just throw the socks out and not even attempt to get them white again. Anyhow later that night I went to go into the master bathroom and there was feces smeared on the bathroom door. I was LIVID. I called down to the front desk and asked for a manager. This was the very last straw of this trip. They offered to sent housekeeping but it was 10:00 pm and our sick child had just fallen asleep. I cleaned up the mess on the door and didn't let anyone use that bathroom. I was so upset. The next morning when we were checking out housekeeping came to our door to try to clean for the next guest. I told her we would be out in 20 minutes. It was about 9 am. The housekeeper left to go clean elsewhere and also left all the clean linen for the villa on the wet concrete. There was no cart, it was just laying on the floor. I couldn't believe what I was seeing. It just seemed so wrong. I'm talking sheets, towels, etc. When we got home I wrote a very long letter to the Executive Office, along with a cc to my salesperson and DVC. At least a month to 6 weeks later I received a call from the Executive Office asking to go through my letter. He said he had never gotten any other complaints of dirty villas and he was shocked we had had any problems. I knew right there it was a lie. I was so disgusted and second guessed our purchase of DVC. Throughout the last so many years our villas have been relatively clean, that first time was indeed the worst. I just think there is no excuse for that. I have had to clean mirrors and the kitchen, even last year due to grease on the counters, etc. which have not made me happy but at least I wasn't grossed out like that first visit some years back. I know I have read that DVC has a very high satisfaction rate, but if housekeeping keeps this lack of cleaning up, they will have more and more dissatisfied customers and more resales. It is really ashame. DVC really needs to get on the stick and make sure the villa is clean. Really, who wants to stay in dirty accomodations and who wants to be cleaning up someone else's mess upon starting their vacation?

It is nice to see that the OP didn't get flamed. I remember when we came home and I posted my experience I got totally blasted. One person even posted "how did I know it was feces, maybe it was chocolate and did I get it analyzed?" That really upset me, so really I am glad to see this hasn't happened to the OP. Again, I am sorry this happened to you OP. I hope you have better luck next time.

[lizanne]

[QUOTE=MickeyCrazed]Out of courtesy, I tried calling Housekeeping at OKW on my check-out morning in October. I figured if they knew I was leaving early, they could get a jump start on the room so it would be ready for the next guest...[QUOTE]

We did the same thing earlier this month and were told that the only way our room would be considered vacant and ready for housekeeping was if we went to the front desk and checked out. Otherwise they consider the room occupied until 11:00.

Just as a side note, we also noticed that WDW in general was not as clean as in the past. Particularly the restrooms in the parks.

DVC doesn't seem to be the only area with housekeeping problems. We stayed at the Grand Floridian for the first 5 days of our stay. Twice, when returning to our room at 2:45 in the afternoon, housekeeping had not been there. On two different occasions when returning to the room at 9:00PM the bed hadn't been turned down and they knocked on our door at 9:15 to do so. The hallway on our floor was never vacuumed during our stay and it was really dirty - actual trash on the floor and dust bunnies and pieces of thick string were all over the carpet. Nothing as disgusting as what happened to the OP, but if I had been paying cash for that room, they would have heard from me. We thought that perhaps they cut back on staff.

[MiaSRN62]

The housekeeper left to go clean elsewhere and also left all the clean linen for the villa on the wet concrete. There was no cart, it was just laying on the floor. I couldn't believe what I was seeing. It just seemed so wrong. I'm talking sheets, towels, etc.
wow....that was gross. I know everytime we stay at OKW, we see the clean linens sitting in a clothes basket outside the doors. I can't imagine what that housekeeper was thinking ? I think if I saw that, I'd have to snap a pic to show management. It's unacceptable.

[Beca]

One person even posted "how did I know it was feces, maybe it was chocolate and did I get it analyzed?" .

:rotfl:

I actually remember that!!

What I don't get is HOW MANY PEOPLE obviously get poop someplace other than where it was intended to go!!! Seriously, HOW do they do this??? And, why does this seem to be such a widespread problem??? :confused3 I mean, are this many people getting viruses which cause poop to "explode" out of their bottoms as they sit or rise from the toilet??? I really don't understand!!

People do VERY strange things!! When I was a flight attendant, I found poop several times all over the walls of the airplane bathroom. I mean, how DOES someone do that????!!!!

I am all for fixing whatever problems DVC mousekeeping is having, but, seriously....what kind of people are buying DVC???!!!! And, what is happening to the park bathrooms? Are people SUCH slobs that the bathrooms in the parks are so gross??? I just don't get it!

When we were in Germany, the people there were fanatical about clean bathrooms....Germany had the cleanest bathrooms I had ever seen. Some McDonald's even had toilet seats that would rotate and get washed after every flush. It was amazing!!! And, if there was a single piece of toilet tissue or anything on the floor, the German women would not use that bathroom. They would ALWAYS wait for another one. (Of course, they didn't have trash cans in their McD's either...you just slid your tray onto a shelf, and the employees were constantly emtying the shelf.) Why are Americans such bathrooms slobs???!!! :confused3

I went to the Cheesecake Factory last weekend, and I wanted my dd to wash her hands. She is so short that she ends up getting her arms all wet as she leans across to the sink, and the counters were absolutely soaking wet. So, before I could let her wash her hands, I had to get a bunch of paper towels and dry the sink. Then, after we finished eating, I took her to the potty again, and once again the counters were soaking wet...so, I had to get towels and dry them off again. I am always doing that at WDW, too. People don't leave the counters in their home soaking wet, so why do it in public?

Don't get me wrong....WDW service is slipping, and mousekeeping needs to do better....but, Americans need to stop trashing public restrooms, and they need to stop spreading poop on the walls and doors of DVC rooms!!!

For the life of me....I just cannot figure out how someone would POSSIBLY do that??

[PinkTink63]

...and when you went.. you should have taken the dirty thong with you and held it up in the air for all to see as you explained the situation. That would have given you a quick response I bet.

:rotfl2: :rotfl2: :rotfl2:
The look on the CM's face....priceless! :rotfl:
Maybe I need to bring rubber gloves with me next trip! :eek:

[canda]

When we were in Germany, the people there were fanatical about clean bathrooms....Germany had the cleanest bathrooms I had ever seen. I wish that Epcot's Germany had the same clean bathrooms.


the source of the poop on the walls is that either people are sick, weirdos, that spread it around for their jollies or

they are not Americans. I know that many from other countries still do not know to drop the T.P. into the toilet after it is dirty. They use a trash can.

Most of the world's flushing system can not handle T.P. so they have to use a trash can.

The waste basket is small in the unit and with no daily maid service I can see it fill up fast.

This is grossing me out and I leave in a few days.

[drakethib]

How much you want to bet that the previous occupants did not leave the villa on time and housekeeping had to hustle to clean. Plus, I bet it was trashed. Sounds like it might have been. We checked in on New Year's Day this past January and couldn't get into our villa until about 5:30 because the previous occupants didn't leave until about 4:15. Management doesn't remove their stuff either and they just keep trying to find them to let them know they must vacate the property.

That may be the case but the OP deserved a clean room.

That is what we pay for.

With that being said, I really don't believe that this happens very much (others may disagree) but when things like this happen, we as "guest" of Disney should have this resolved in a timely fashion.

[wilderness01]

Nice post Beca. I wish I knew why people were such slobs, can you imagine how they live?:sad2: I still remember who asked me if I had the poop analyzed. I remember I was so offended. It wasn't bad enough that this happened but then I was being treated as if it didn't by some posters here. It really, really made me mad. :furious: I think it was shortly after that I stopped posting as much on the DVC threads. I just didn't want to get bashed anymore if I dared to say something was wrong at WDW. I was just being honest. WDW had better take a long, hard look at their problems and resolve them. We stayed for the first time last year at Portifino Bay and that hotel was immaculate, along with the room being spotless. There was a poop accident in the pool and they made people stay out of the pool for at least 2 hours. I also watched them supershock it several times. After the 2 hour mark we left because we were sick of waiting, so actually I don't know how long before they actually let people back in. When we stayed at the BC back how many years ago with all those problems at the different resort, someone also had a poop accident in SAB. They didn't close off the entire pool, but only that section to shock it. I was so grossed out by people swimming right next to where the pool was empty. I asked a pool person and he said that no matter what kind of filtration system you have, there is no way you can keep that water from going into the other water. It was enough to make me gag! :blush:

[Beca]

I still remember who asked me if I had the poop analyzed. I remember I was so offended. It wasn't bad enough that this happened but then I was being treated as if it didn't by some posters here. It really, really made me mad. :furious: I think it was shortly after that I stopped posting as much on the DVC threads. I just didn't want to get bashed anymore if I dared to say something was wrong at WDW. I was just being honest. WDW had better take a long, hard look at their problems and resolve them.

ITA!!! I was still pretty much a "lurker" when I read all the posts about your poopy walls. There were some pretty serious kool-aid drinkers on these boards back then. I love my DVC, but not like some of those people!!! I don't remember who they were, but since there are not so many of them around anymore, I guess they either left or the effects of the kool-aid just wore off. Or, maybe....they found poop on their walls, too!!! I hope they had it analyized ;) (Okay...is it just me....or is analyized a really funny word to use in this situation??? :lmao: ) Man, I have such a 5th grade mind!!!!

[wilderness01]

Oh my gosh Beca, my family uses that same phrase "kool aid drinkers!" How funny. I remember after numerous people said I was basically lying and if I didn't like the conditions, I should just sell, thinking to myself "these people will accept anything as long as the mouse is attached to it." "What kool aid drinkers." I still really love WDW, but under no circumstances will I accept a dirty room. There is no reason for it. I wouldn't accept it anywhere else, so why would I accept it at WDW? It was pretty pathetic that on the way home we stopped at a Comfort Inn that was cleaner that the WDW properties. I know Florida is full of humidity, but we have also stayed in SW Florida and had absolutely no mold, dirt whatsoever. It was immaculate. That is what I expect when I am paying our hard earned money.:blush: Thanks for understanding Beca, it really does mean alot. :)

[lisaviolet]

I still really love WDW, but under no circumstances will I accept a dirty room. There is no reason for it. I wouldn't accept it anywhere else, so why would I accept it at WDW?

I know we all have our "levels" , although all levels would be one at feces one would hope, but I never understood why anyone would accept poor service or a room that is not clean. Nor why anyone would flame anyone for having the personal confidence and smarts to stick up for themselves and their purchase.

Thanks for the posts.

[Sammie]

as to how the poo gets out of the toliet, many people stand to use them and if you have an upset stomach, well you get the picture.

I am sure if you are a parent you have heard of projectile vomiting, same thing. Same will little kids trying to get them to the seat. Sure the parents should clean it up, but probably don't.

[wilderness01]

Sammie wrote:

as to how the poo gets out of the toliet, many people stand to use them and if you have an upset stomach, well you get the picture.

I am sure if you are a parent you have heard of projectile vomiting, same thing. Same will little kids trying to get them to the seat. Sure the parents should clean it up, but probably don't.

Ewww, the parents must have been carrying this kid then, because the "mess" was above the door handle on the master bathroom door and there is no way someone could "projectile poo" :rotfl: that far up in the air unless you were touching your fingers to your toes with your behind aimed up in the air. LOL :blush: You get the picture. :rolleyes1 If my kid did this I would feel obligated to clean it up, not that I would want to either, but I would do it. More than being upset about this at the time, I was disturbed by the way I was treated by the Executive saying "he had never ever had a complaint about a dirty room." I hate lying, just be honest and let's move on. He wanted to compensate us and I wanted the problem fixed. Therein lies the problem. It's bad enough to happen, but then to be questioned about it, told that the reason the BC room was dirty or neglected was because it was getting rehabbed, no response from BWV or OKW to the executive and then him letting me know that was more than annoying. It was like they didn't care. That worried me about my purchase. If it was this neglected this early in the game, what was it going to be like later? Another reason that we just sold. We will continue to visit, as I said, I love WDW, but now when it is dirty, I have the housekeeper come right away and fix the problem. Whether real or not, I feel like I am more respected when I am paying $$$ for the stay vs. using my points. We were just there this summer and got assigned a room with a courtyard view. The room was just in ok shape, not really clean and my view was of scaffolding. I know they have to do work, but I paid for the courtyard view, so back down to the frontdesk I went and very nicely asked for a different room. I didn't feel like waiting for them to reclean it either. They were great and reassigned us a room. We had to wait, but that was ok as I just stored our luggage. No big deal. I guess it is just what you will accept, and never will I accept dirt, especially if it's not my own.

[Tinkerbellcrafter]

Sammie wrote:

as to how the poo gets out of the toliet, many people stand to use them and if you have an upset stomach, well you get the picture.

I am sure if you are a parent you have heard of projectile vomiting, same thing. Same will little kids trying to get them to the seat. Sure the parents should clean it up, but probably don't.

Ewww, the parents must have been carrying this kid then, because the "mess" was above the door handle on the master bathroom door and there is no way someone could "projectile poo" :rotfl: that far up in the air unless you were touching your fingers to your toes with your behind aimed up in the air. LOL :blush: You get the picture. :rolleyes1 If my kid did this I would feel obligated to clean it up, not that I would want to either, but I would do it. More than being upset about this at the time, I was disturbed by the way I was treated by the Executive saying "he had never ever had a complaint about a dirty room." I hate lying, just be honest and let's move on. He wanted to compensate us and I wanted the problem fixed. Therein lies the problem. It's bad enough to happen, but then to be questioned about it, told that the reason the BC room was dirty or neglected was because it was getting rehabbed, no response from BWV or OKW to the executive and then him letting me know that was more than annoying. It was like they didn't care. That worried me about my purchase. If it was this neglected this early in the game, what was it going to be like later? Another reason that we just sold. We will continue to visit, as I said, I love WDW, but now when it is dirty, I have the housekeeper come right away and fix the problem. Whether real or not, I feel like I am more respected when I am paying $$$ for the stay vs. using my points. We were just there this summer and got assigned a room with a courtyard view. The room was just in ok shape, not really clean and my view was of scaffolding. I know they have to do work, but I paid for the courtyard view, so back down to the frontdesk I went and very nicely asked for a different room. I didn't feel like waiting for them to reclean it either. They were great and reassigned us a room. We had to wait, but that was ok as I just stored our luggage. No big deal. I guess it is just what you will accept, and never will I accept dirt, especially if it's not my own.
I completely agree and I would have down at the front desk and in their face....because multi use or not.....people are getting paid to clean the rooms and they have the equipment to do so. They also need to fine the people who leave feces on the walls and maybe they will start thinking they need to clean it themselves if accidents happen. We were at OKW this summer and the remote didn't work, the bathroom had mold and the refrigerator was leaking into the carpet. This was a third floor room so I wondered if perhaps it didn't get used as much as others and that was why it wasn't in as good shape as all of the rooms during our previous stays. Mousekeeping had just done a quick once over. My DH reported the refrigerator and they had a service person up there 2 different times to fix it and they didn't have the right size door. The morning of our check-out..mousekeeping and service was knocking on our door at 9am wondering when we were leaving....HMMMM

[JimFitz]

Well folks, here is an update.

We wrote a letter to DVC and OKW management with our complaints. Hopefully they will read the letter and make some changes.

My wife and I have decided to sell all of our contracts and keep Marriott only. These issues were not the deciding factor, but they were a motivating one. We were really let down by all of Disney this past trip, not just DVC. The filth was astounding. We were planning on selling some of our timeshares, and this made the decision easier for us.

We decided to keep Marriott for lower dues and ease of trades to other resorts.

We will still frequent WDW, but will rent when needed. We still love Disney, we just hope they will start to clean the place up a little bit.

[Sammie]

If anyone is shocked at what was found in the bathroom, go read the thread on the Resorts forum where a guest found Poo, in the hallway and it wasn't the Winnie variety either. You have to wonder how many people and staff saw it and just walked on. :confused3

I know Disney has issues right now with a lack of enough staff especially custodial, but more guests have just become slobs. I witnessed no telling how many people making messes at CS tables and then just walk off and leave it. One table the parents were busy ignoring thier kids who were making a catsup, mustard, salt and pepper mess on the table and then playing in it. It was so gross I got up and moved. They of course just got up and walk off.

So it is bad situation from both perspectives, Disney is short handed and more people are messy.

[2 princes 1 princess]

I know people love OKW so we tried it in October and didn't like it very much. Crumbs on the floor, hair in the tub, a clogged drain and the welcome mat was falling apart so badly that the little pegs in it were rolling all over the place and being tracked into the room. I didn't care about it too much until my toddler was putting the pegs into his mouth.
The service was unacceptable. There wasn't a sheet for the pack & Play so I called around 5:00pm. After several calls, we finally had a woman who didn't speak English pound on the door at 9:30 waking the kids up. I called at 9:00 and told them to forget the sheet because the kids were going to bed. But pound pound pound "Good Morning" in broken English ticked me off so badly. I tried to describe the other problems in the room but she didn't understand me. Just "Good Morning" at 9:00 pm! :furious:

[MiaSRN62]

2 princes 1 princess says : I know people love OKW so we tried it in October and didn't like it very much. Crumbs on the floor, hair in the tub, a clogged drain and the welcome mat was falling apart so badly that the little pegs in it were rolling all over the place and being tracked into the room.
Unfortunately, there are isolated instances of poor service/housekeeping. I've owned at OKW for over 6 years now. After all my years of stays, I have never had any major problems. Believe me, being an owner there, if I did, I would not consistantly keep going back there (and I'd bet this is how other OKW fans feel). So far, in my many stays at OKW, we've found the CM's to be terrific as a whole. Some have exceeded our expectations over the years.
So, while it is unfortunate that the OP and you have had not as good experiences, I have to think OKW is doing something right for there to be so many happy/satisfied guests on average. I'm not saying OKW is perfect----no DVC or disney resort is though.
Sorry your one experience 2 princes 1 princess, was not a good one.

JimFitz,
Wish u the best with your decision to sell and let us know if you hear back from DVC if you get the chance.

[eliza61]

Well folks, here is an update.

We wrote a letter to DVC and OKW management with our complaints. Hopefully they will read the letter and make some changes.

My wife and I have decided to sell all of our contracts and keep Marriott only. These issues were not the deciding factor, but they were a motivating one. We were really let down by all of Disney this past trip, not just DVC. The filth was astounding. We were planning on selling some of our timeshares, and this made the decision easier for us.

We decided to keep Marriott for lower dues and ease of trades to other resorts.

We will still frequent WDW, but will rent when needed. We still love Disney, we just hope they will start to clean the place up a little bit.

Sorry to hear of your disappointment with your membership. It really is ashame. Unfortunately, I too have seen a lack of attention to many things not only at Disney but other places as well. Remind me to tell you of the horror stories from my visit to the Marriott Marquis at Times Square, NY. Unfortunately I think as more and more companies are forced to "trim" the bottom line things like Customer service, attention to details and housekeeping are going down the tubes. Hotels, restaurants and let's not even mention department stores are really becoming sad.
Wishing you fabulous vacations in the future and keep demanding quality service.

[diznyfanatic]

Wow, I'm so sorry that you had this experience and have chosen to sell your membership. What you experienced is indefensible. Please keep us updated if you receive a response about your complaint.

Thankfully, we have not experienced anything as disgusting as what has been frequently reported on these boards, but we have noticed an overall decline in cleanliness at WDW.

There was a period of five years between our visits when we returned last Christmas and we were disappointed in the condition of the parks but chalked it up to the crowd levels during Christmas.

We've returned twice since then and there wasn't much improvement in the overall cleanliness in the parks. Restrooms and counter service areas in particular were, and continue to be, the worst in our experience.

However, with the exception of some incredibly poor service at POR last Christmas, our resort experiences have been positive, which is why we decided to go ahead with our DVC purchase and so far have been very pleased.

Regretably, poor service has become the rule rather than the exception in many service related corporations. Disney seemed to weather the downward spiral better and longer than most, but it now appears that they too have allowed themselves to join the masses.

I'm concerned that with the continued rapid growth of DVC, these issues will become worse. The only way for improvement is if Guests refuse to turn a blind eye to the problem, or make excuses because it is Disney. Guests also need to ensure that they are not also contributing to the problem themselves by cleaning up their own acts too.

These issues need to be addressed and resolved while on property. Follow up letters also need to be sent to the Executive Offices detailing the issues and how they were handled, good or bad.

I hope we never encounter anything as utterly foul as what I've seen posted many times on these boards, but if we do, our digital camera will be the first thing I grab to document the problem, and then an immediate trip to the front desk will be made to provide the on-duty manager with the evidence.

I am pretty sure that no Disney Executive would want this discussion and slide show presentation taking place within earshot of the dozens of other guests in the Main lobby.

I'm pretty easy to please and don't go looking for issues, but I would have no problem camping out at the front desk until issues such as this are resolved to my satisfaction. Good thing we have an Aero bed. ;)

[StaceySaulino]

This whole thing is disturbing, and I'm just glad to hear it didn't ruin the vacation. I have to say, if my kids picked up dirty underware in the bathroom of our room, I would have an absolute fit. Kudos to you for not letting it put a damper on the trip.

I also have noticed a decline in the bathrooms and some restaurants within Disney. I've been going to Disney since the 70's (when I was a kid ;) ) and remember when it was spotless, so I guess I'm using the "old" days as a measuring stick. I'm glad I'm not the only one that's taken notice to it. I thought it was me for a minute. I realize they service ALOT of people, but the underware part is just over the top.

Good luck to you, and you will hear something via the link on the website. I also used it once to put in a good word for a helpful Cast Member, and got a return call within two weeks from Disney to say "thanks".

[KristiKelly]

Anyone remember the cleanliness of the parks years ago???? Even that has slipped. So sad, really. :sad2:

Yes I remember the cleanliness of the parks and we have not been going for many, many years. DH & I went in 1998 and were so impressed by it. We were not DVC members and spent our 1st trip at the All Stars Music. At that time, we thought, well it's expensive to go but you get what you pay for. It was spotless. The next trip in 1999 was the same way. Our next trip was not until Apr. 2002 and we noticed things starting to slip and have so each year since. We love going and I think overlook many things.

Now, hang on, I'm zipping up my flame retardant suit because I'm going to sound like a royal "b" with this. This is not necessarily DVC related but I'm sure it's all a trickle down effect. It seems, and DH agrees, that Disney offers so many specials that it has become overly economical to go. We feel this has really lowered the standards for everything there. Our trip, in Sept., we saw several families where the parents were using STRONG profanity IN FRONT of their kids and of course in front of mine. When you make WDW cheap enough for just anyone to go - just anyone will (I think all kids should be allowed to experience WDW but maybe not the parents ;) ). And, making it cheaper, I'm sure cuts jobs and therefore the quality is also cut and mousekeeping not caring as much.

JMHO :blush:

To the OP, I'm sorry you have decided to sell. I would also let DVC know that this was the deciding factor. DVC & WDW really need to get back on the ball.

[PinkTink63]

:rotfl:

I actually remember that!!

What I don't get is HOW MANY PEOPLE obviously get poop someplace other than where it was intended to go!!! Seriously, HOW do they do this??? And, why does this seem to be such a widespread problem??? :confused3 I mean, are this many people getting viruses which cause poop to "explode" out of their bottoms as they sit or rise from the toilet??? I really don't understand!!

People do VERY strange things!! When I was a flight attendant, I found poop several times all over the walls of the airplane bathroom. I mean, how DOES someone do that????!!!!

I am all for fixing whatever problems DVC mousekeeping is having, but, seriously....what kind of people are buying DVC???!!!! And, what is happening to the park bathrooms? Are people SUCH slobs that the bathrooms in the parks are so gross??? I just don't get it!

When we were in Germany, the people there were fanatical about clean bathrooms....Germany had the cleanest bathrooms I had ever seen. Some McDonald's even had toilet seats that would rotate and get washed after every flush. It was amazing!!! And, if there was a single piece of toilet tissue or anything on the floor, the German women would not use that bathroom. They would ALWAYS wait for another one. (Of course, they didn't have trash cans in their McD's either...you just slid your tray onto a shelf, and the employees were constantly emtying the shelf.) Why are Americans such bathrooms slobs???!!! :confused3

I went to the Cheesecake Factory last weekend, and I wanted my dd to wash her hands. She is so short that she ends up getting her arms all wet as she leans across to the sink, and the counters were absolutely soaking wet. So, before I could let her wash her hands, I had to get a bunch of paper towels and dry the sink. Then, after we finished eating, I took her to the potty again, and once again the counters were soaking wet...so, I had to get towels and dry them off again. I am always doing that at WDW, too. People don't leave the counters in their home soaking wet, so why do it in public?

Don't get me wrong....WDW service is slipping, and mousekeeping needs to do better....but, Americans need to stop trashing public restrooms, and they need to stop spreading poop on the walls and doors of DVC rooms!!!

For the life of me....I just cannot figure out how someone would POSSIBLY do that??

I couldn't agree with you more!!!! Honestly, if your child or member of your family got poop on the walls of some where you were staying, wouldn't you clean it up? I would be so embarassed to leave a room that way! How disgusting! :crazy2:

While we are sort of on the subject, I would also like to know how the rooms get so dinged up! (Marks on the walls and chunks of paint missing!) What are people doing in there? I see such lack of respect and care for other people's property everywhere I go. :sad2:

[Uncleromulus]

Hearing a lot about Disney being understaffed--at DVC housekeeping, in the parks, etc.
Is it a case of no one wanting these jobs (with them hiring anyone who stumbles thru the door), or Disney just trying to cut corners??