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View Full Version : Do travel agents NOT like Disney cruises?


maslex
07-19-2006, 08:43 PM
We're taking our first cruise next month (not Disney--Norwegian Dawn) and our travel agent came by tonight to drop off our paperwork :cool1: My DH told him that I'm already planning our next cruise (hopefully a Disney one) in 2008 and if he had any advise. He flat out told us.....DON'T DO IT. Basically he said that they are so much over priced than a "regular" cruise and you're really paying for the Disney name. Was also talking about other stuff but I was in such awe that I really didn't listen to much more after that. This really threw me for a loop when he said this. Is there anyone out there that could probably shed some light on this one?

Cindi0511
07-19-2006, 09:03 PM
I'm going out on a limb here, but my guess is he isn't a Disney nut like most people here are. :goodvibes My TA loves Disney and likes Disney cruises, although if you ask her, she will tell you that of course you can get a different cruiseline at a cheaper price. And she is right. But it all depends on what YOU are looking for. Sometimes, it isn't just about the money. :sunny:

lbgraves
07-19-2006, 09:07 PM
It sure makes you wonder if the cut they get from DCL is so much less than the other lines. ???

allears
07-19-2006, 09:23 PM
It sure makes you wonder if the cut they get from DCL is so much less than the other lines. ???

Since this is the second such post in a week or so I wonder the same thing. But it wouldn't surprise me. Other cruise lines have a lot more cabins to fill, so they might have bigger commisions. We know DCL doesn't seem to have a lot of trouble filling the ship on most sailings, so there isn't the need to be as aggressive with the TAs.

As far as our TA, she only ever has good things to say about Disney and the calibur of service they offer. And I guess as long as we book our Disney vacations through her, she's not going to mind collecting whatever the comission is.

Luv2Travel
07-19-2006, 09:23 PM
I agree with Cindi, the TA isn't a Disney enthusiast and, therefore, doesn't get it. Yes, you can take a cruise that is less expensive, but you could also go to Six Flags cheaper than you can go to Disney. It's a matter of taste. :thumbsup2

TA's get a decent "cut" from Disney and it increases with the volume the agency sales. He may be a little miffed that it's not as easy to compete in selling DCL since April 1, but there are ways to work around that too. ;)

I'm a TA that's just now getting into cruising, but just from studying the different cruise lines I can tell that its the best one for my family at this time (and hopefully for a while :teeth: ).

corve77t
07-19-2006, 09:39 PM
My ta has been on a Disney cruise and had nothing but good to say. He did tell me that they dont sell enough disney cruises to get any discount. He has booked two Disney cruises for me, and has never tried to sell me on a different line. I have sailed NCL, and it did not seem kid friendly.

rtphokie
07-19-2006, 10:13 PM
We're taking our first cruise next month (not Disney--Norwegian Dawn) and our travel agent came by tonight to drop off our paperwork :cool1: My DH told him that I'm already planning our next cruise (hopefully a Disney one) in 2008 and if he had any advise. He flat out told us.....DON'T DO IT. Basically he said that they are so much over priced than a "regular" cruise and you're really paying for the Disney name. Was also talking about other stuff but I was in such awe that I really didn't listen to much more after that. This really threw me for a loop when he said this. Is there anyone out there that could probably shed some light on this one?

He's right that it is significantly more expensive than other cruises but he's probably comparing it to the wrong cruise lines. Disney isn't comparable to Royal Carribbean or Carnival. Maybe it's comparible to Princess.

What most cruise fans and/or travel agents fail to realize is that the reason Disney is so expensive is that their biggest competition is themselves (i.e. WDW) not other cruise lines.

tvguy
07-20-2006, 01:18 AM
Commissions are the same percentage of the total fare for all cruise lines, so a Travel Agent makes more on a Disney cruise.

While my Disney cruise was the best of 7 cruises I've taken let's face it, that Travel Agent was just being honest. You DO get more with Disney, but not in proportion to the price. Disney is not a good value. I did not get twice the cruise as compared to our HAL cruise, despite the price being double.
Disney is the best cruise around, it is an indulgence, a luxury.

Most of us on this board are Americans, and in America we have the right to spend our money how we want, whether it be on cruises, or cars.
You want value you buy Toyota, Ford, Chevy, Nissan or Dodge.....or you can step up to Lexus, Lincoln, Cadillac, Infinti or Mercedes.....and get more, but pay a premium above and beyond the increased value.

mickeyfan1
07-20-2006, 02:24 AM
Well, I have to say that I disagree with the poster about comparing DCL to RCCL or Carnival. Both have the same basic itineraries, both have the same basic cabin layouts for many categories, both have children's programs. I also disagree that DCL is comparable to Princess. With Disney, you are paying for the kids clubs, whether you use them or not. You are paying for the Characters, whether you see them or not. You are paying for the Disney name and you should expect to get Disney service. Each cruise line offers different things based on their target passenger. I also do not agree that Disney is the best cruise around. They may have the best horn song, they may have excellent children's programs, they have a great private island, but I like RCCLs equally well and will be visiting HAL's soon. While I am a HUGE Disney fan, as an older adult traveling solo a lot, for the money I can get a much better bang for my buck on RCCL, HAL, NCL, Celebrity, Princess, even Cunard. I could pay more and get more on Silver Seas.

To address the OP's question, I don't think it is a matter of him "getting" it. It could be a matter of education, if he has not been on a DCL cruise, he can't know all the ins and outs. IF you are going to compare only on cruise fares, then yes, DCL is not worth the money. But there is more to cruising than money. Which is why there are so many different ships out there. And which is why I opted for DCL for a Panama Canal Cruise. I think the OP's TA does the entire cruise industry a disservice by making generalized statements like that. He does himself no favor by not seeing the value of sending a family on a DCL cruise, when his good clients discover it on thier own, if they love it, he may have cost himself any future bookings.

woody73
07-20-2006, 02:48 AM
. . . My DH told him that I'm already planning our next cruise (hopefully a Disney one) in 2008 and if he had any advise. He flat out told us.....DON'T DO IT. Basically he said that they are so much over priced than a "regular" cruise and you're really paying for the Disney name. . .

I'll bet he wears a Timex.

Woody

BethA
07-20-2006, 06:36 AM
Our TA does a lot of Disney cruises and has sailed on Disney many times.Everyone at his company raves about DCL.

You can get a much cheaper cruise and if he wants to express that --it is true, but I also bet he has never cruised DCL either. We have done RCL and DCL and prefer DCL because i am a Disney addict and because we found the service better and atmosphere friendlier. Others do not feel that way. Make your own decision based on your cruise experience--for us i prefer to ppay to cruise where we are happiest.

crisi
07-20-2006, 06:57 AM
He's trying to get you the best bang for the buck. Unfortunately, like most people, he has a difficult time getting that different people rate different bangs differently.

ldb1030
07-20-2006, 08:40 AM
I'm a TA and have been for over 22 years. I LOVE LOVE LOVE DCL and wish I could sell them ALL the time. They are harder to sell sometimes because they are more expensive but if that's all I sold, I would be a happy camper! :thumbsup2

Buddy Bear
07-20-2006, 09:32 AM
I'll bet he wears a Timex.

Woody

The most expensive watch I ever bought was from Treasure Ketch which of course has a DCL logo on it, and I have worn more Timex watches than anything but that was funny!! :rotfl2:

sandym
07-20-2006, 09:44 AM
I'm a TA and I LOVE DCL! I consider myself Disney spoiled. I know I should branch out and try other lines but Disney seems to be the best fit for myself and my family.

Nysie
07-20-2006, 11:08 AM
We have thought about other cruise lines, but with 2 DDs we feel that DCL is more family friendly! No gambleing and/or the kind of behavior that might go with it (excessive drinking,smoking, language).

mickeyfan1
07-20-2006, 11:38 AM
We have thought about other cruise lines, but with 2 DDs we feel that DCL is more family friendly! No gambleing and/or the kind of behavior that might go with it (excessive drinking,smoking, language).

Well don't be dissapointed, there are plenty of bars on the Disney ships and places to smoke, and I heard lots of non kid friendly language. Remember, there is gambling on the ships, too. Bingo.

Yes DCL is family friendly, but so are many other lines.

tynkerbell
07-20-2006, 12:03 PM
It sure makes you wonder if the cut they get from DCL is so much less than the other lines. ???

That's what I'm thinking too.

joshua121301
07-20-2006, 12:37 PM
I'll bet he wears a Timex.

Woody
I wear a Timex!

Cindi0511
07-20-2006, 01:15 PM
Please don't misunderstand -- I am NOT bashing your TA. I would venture to guess that the reason there are so many successful cruiselines is that there are so many different kinds of cruisers. He's just not a fan of Disney, and that's all well and good, too. It's up to you to figure out what suites you and your budget best. For US, that is Disney. For others, Disney may be their first preference, but the budget may dictate another cruiseline is more in tune with what you can and/or WANT to spend. :goodvibes

ldb1030
07-20-2006, 01:28 PM
I'm a TA and I LOVE DCL! I consider myself Disney spoiled. I know I should branch out and try other lines but Disney seems to be the best fit for myself and my family.

That's scary!! I could have written that myself!! :goodvibes
People ask us all the time why we don't try another line..........hmmmmmmm there are sooooooooooo many reasons we love DCL! Why not do what we enjoy right!?? :love:

downby3
07-20-2006, 04:49 PM
So, can everyone honestly say that you get what you pay for when it comes to cruises? pirate:

mickeyfan1
07-20-2006, 05:28 PM
So, can everyone honestly say that you get what you pay for when it comes to cruises? pirate:


Sure, I paid over 3K for my 7 night cruise last month and I am paying less than 500 for my 7 night cruise in September. Different ships, different ports, always worth it just to cruise.

allears
07-20-2006, 05:32 PM
So, can everyone honestly say that you get what you pay for when it comes to cruises? pirate:

There will be lots of IMHOs on this. I believe it's very subjective. We have chosen thus far to cruise only Disney and we believe we get value for our money, otherwise we would come back. For us, when we compare the price of a Disney World or DisneyLand vacation package to the cruise it comes out pretty darn even. But again, this is our choice, we choose to spend the money on a DCL trip rather than another line, one because we're huge Disney fans, and two, we feel we will get what we're paying for and our expectations of the trip will be met or exceeded. We haven't been let down yet.

keishashadow
07-20-2006, 07:04 PM
Local TA is the largest in our suburban area NE of Pittsburgh. Thought I'd give them a a shot @ DCL 4 night I just booked.

Shocked to hear they've never booked one?!? The manager was very negative as to cost, itinerary & lack of amentities (casino). I politely explained that I would be a returning cruiser & thought it was a magical experience, well worth the cost.

On to local AAA office, she never booked one either. Didn't know when they were offering AAA month for disney special credits, etc.

It's my understanding that certain cruise lines offer incentives to TA (ala a free cruise) if they book so many trips each month:rolleyes: .

If I were a 1st time cruiser, who wasn't particularly interested in researching the trip online, I'd probably go with whoever the TA recommended.

pixiemomma
07-20-2006, 07:07 PM
I booked through a travel agent. She was very enthusiastic. helpful and did not try and dissuade us.

EAP'sDAD
07-20-2006, 07:32 PM
When DW went to the local TA she was told that while if you go on DCL it would ruin you for other cruises, the woman really pushed a RCCL saying you could get a nicer room with the money you save :confused3
I then found a TA over an internet site, and again was told how great DCL is but RCCl and Carnival are much cheaper.
On one hand they sell me on how great DCL is but then say settle for something less. Now my DF is complete Disney nuts so there has never been any question on which one we are going on, but I thought it was kinda funny how the TA's acted

MickeyD
07-20-2006, 07:56 PM
My TA has probably sailed on DCL more than me and loves DCL!...that's why I stick with Dreams to book my cruises. :cool1: We've tried other cruiselines and always come back to Disney. Even my in laws said they wish they would have sailed Disney this past Feb instead of Princess as it sounded "like we had more fun."

Lisa

Ski-and-Sea
07-20-2006, 08:07 PM
To answer the question, yes....TA's do like DCL.

My TA is very objective when giving advice, she never pushes one way or the other. She just tells the plusses and negatives and lets us make the choice.

I think its wrong for the TA to dissuade you from DCL.

Float My Boat
07-20-2006, 08:14 PM
We booked our first DCL through a TA. We were at a fair/expo and the travel agency had a booth where they were specifically advertising/pushing Disney cruises. We picked up info, called shortly after, and booked.

ibouncetoo
07-20-2006, 08:57 PM
I'll bet he wears a Timex.

Woody

:lmao: :lmao:




Now, you know, there's nothing WRONG with a Timex....especially if you have one to match every outfit!

kcashner
07-20-2006, 09:02 PM
I guess another fair question is WHY DCL is more expensive. Several reasons come to mind. First, there is no casino--other cruise lines figure on a certain amount per adult being dropped in their casino. Secondly, while alcohol is readily available, it isn't pushed on you. It is offered--if you decline, the servers will note that and probably not ask again (in the clubs, etc.) Thirdly, there is no smoking in the dining rooms--again, no smoking equates to less time hanging out after dinner and potentially ordering alcohol. Finally, the cabins on DCL are MUCH bigger than a similar category on the other lines I've experienced.

So, yes...I can book a 7 day cruise on another line for less money than I can book the Magic. However, in my experience the cruises aren't equal.

lbgraves
07-20-2006, 09:05 PM
Thirdly, there is no smoking in the dining rooms--again, no smoking equates to less time hanging out after dinner and potentially ordering alcohol. Finally, the cabins on DCL are MUCH bigger than a similar category on the other lines I've experienced.



There is also no smoking in the staterooms or the primary nightclub/bar for the main entertainment events for the evening so we have the option of enjoying those shows. That was out of the question before this change. :)

Nysie
07-20-2006, 09:59 PM
I agree with kcashner!

Babs417
07-20-2006, 10:57 PM
When I cruised last May I knew more about the cruise then my TA. All of it from the DISboards. So I would like to thank DIS, THANK YOU! :grouphug:

ivanova
07-21-2006, 05:42 PM
... With Disney, you are paying for the kids clubs, whether you use them or not. You are paying for the Characters, whether you see them or not. You are paying for the Disney name and you should expect to get Disney service.
In one sense this is correct.

DCL is more expensive because the big revenue makers for most cruise lines are alcohol sales and casino revenue. DCL has lower alcohol sales and NO casino revenue. Thus they have to make it up elsewhere....charging more upfront for reservations.

poohfriend
07-21-2006, 05:50 PM
I think you should consider a new TA. Not because your TA doesn't seem to like Disney, but because his response indicates he thinks you should spend your money the way HE wants you to.

I think a TA should be committed to finding out what you want, and helping you get the most out of it.

On the other hand, your TA did bring your cruise documents to you...that's a nicer touch that mailing them.

Most of us that frequent these boards know more than most TAs about disney. There are so many destinations in the world, we can't expect each TA to know about all of them.

Enjoy your cruise!

lookingforward
07-21-2006, 06:08 PM
I was trying to book a cruise once (on another line) and the travel agent sniffed his nose like something smelled bad and said "We don't DO Carnival cruises here". I wasn't even trying to book a carnival cruise, but some travel agents have preconcieved notions of cruise lines and "guide" their clients to other deals.

I have sailed on Disney, RCCL, Celebrity, Crystal, Costa and Norweigan. Disney does compare to RCCL and Celebrity as far as service. There are great things about each line so I don't mind trying new things. Celebrity is my favorite, excellent food, refined service and awesome suites (with hot tubs on the balcony and butlers). We loved the different restaurant concept on DCL but my kids loved RCCL's clubs better and my teen boys find RCCL's rock climbing, ice skating, rollerblading, miniature golf (and now a surfing pool) much more fun. DCL has great cabins too.

Prices are much higher on DCL, especially in the summer. It is a consideration for us because we know first hand what else is out there and can then do a plus and minus list to decide which way to go.

Either way, a day on the sea is magical!

robertgp124
07-21-2006, 06:28 PM
I think if you're going to use a TA for anything Disney, you want to get a TA that's knowledgable about the product. Good rule of thumb when purchasing anything, but even more so with Disney. We used a Disney specialist over the internet, and found her worth her weight in gold. I've used our local AAA for other things and in this case, they couldn't compete. No sweat, we'll use them for other things.

kimerinc
07-23-2006, 09:32 PM
We have used the same "cruise travel agent" for 10 years. She only does cruises. She knows a tremendous amount about all cruises except Disney. She has been on every cruise line on the planet and every cruise ship, except Disney. When we told her we wanted to try Disney, she was fine with it, she made more money, but she knew very little about it. I am wondering if Disney does not give the TA Perks like short cruises on thier ships for free etc... like the others do.

lbgraves
07-23-2006, 09:55 PM
OK..that answers the question on your other post about why your TA added the stay at WDW on to your 7 day cruise instead of booking it seperately.

kimerinc
07-23-2006, 10:07 PM
yep, I think you are right!