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tony64
07-08-2006, 11:50 AM
Hi
Has anyone been through Sheraton Vistana VIP check in ( Diamond Lane) I have just been on the phone for 20 mins with a very nice lady who is going to meet us when we arrive and we will even be shown to our apartment.
This is me being me but whats the catch :confused3 Life is not normally this good!

MiaSRN62
07-08-2006, 12:18 PM
I have registered at the Diamond Lane check in for many years. Never have I had anyone escort us to our room ? Neither have I heard anyone else have this experience ? Possibly a new technique Vistana is using to try and lure prospective buyers ? I'd be leary of a timeshare pitch. Just be on guard about attending a breakfast buffet or getting discounts etc. This is normally the bait they use Tony. Have a good stay :cool1:

tony64
07-08-2006, 12:55 PM
Thanks Maria
they did say it is a new thing that has only been going about 10 months and it is for Sheraton owners only. :confused3

MiaSRN62
07-08-2006, 02:24 PM
they did say it is a new thing that has only been going about 10 months and it is for Sheraton owners only.
Got ya....thanks for the info Tony. I was there last in the beginning of Aug 2005. So they must have started it shortly after that.

tony64
07-08-2006, 02:34 PM
Nice for me to be able to give you some info for a change :thumbsup2

MiaSRN62
07-09-2006, 04:20 AM
Nice for me to be able to give you some info for a change
I do appreciate the head's up Tony :wave2: . When do u leave again ? I have not gotten any type of phone call such as you mentioned.....I will arrive on Aug 6 at Vistana. Just wondering how close to your arrival date you received the phone call.

MiaSRN62
08-02-2006, 12:02 AM
Well, I just got the "call" this evening. Spoke with Vanessa from the VIP dept. She said she wanted to inform us of the new check-in for owners. When questioned, she said many owners were complaining about the long check-in lines and the lack of personal touch. So, on Sunday, Aug 6, we are to bypass the main lobby for check-in and proceed through to the Cascades Recreation Center for check where there will be rum punch and fruit punch for the kids. Apparently, as Toni mentioned in his earlier post, we will have concierge/bell hop take our luggage to our room for us. On the phone, I was asked what my requests were and that they will do their best to honor them. I'm with Toni, while this person was very nice, I'm a little leary of a sales pitch in the wings.........

erinch
08-02-2006, 12:56 AM
i'm fascinated to hear how this goes. I'm betting you don't get out of the nice room, with the ahhh, rum punch, until they've given you a pitch on "enhancements" you can purchase.

MiaSRN62
08-02-2006, 07:34 AM
Erinch, I agree it could be a battle to get out of the room, but we plan to claw our way out if we have to ! Doesn't sound like I even have the option of checking in at the main lobby from the way Vanessa spoke. But I will post back upon my return on Aug 17. We are planning our strategies now...........

erinch
08-02-2006, 09:59 PM
just watch out for the rum punch :cool1:

when we checked in last summer via diamond lane, some chick was walking around with jello shots. a few of those, and you would have signed your pension away

MiaSRN62
08-03-2006, 01:50 PM
some chick was walking around with jello shots. a few of those, and you would have signed your pension away
I will def heed your warning ! ;) :drinking1

We leave Saturday.....thinking about bringing our laptop, so maybe I can update you.

MichelleChell
08-03-2006, 04:20 PM
I am not an owner but was there a few weeks ago. The check-in was a breeze. They had alot of staff at the front desk and they even worked hard to get us in the Keys on the first floor. I would be carefull going down to checkin. I am sure they want to sell you something.

DeeCeeSW
08-03-2006, 06:10 PM
I am not an owner but was there a few weeks ago. The check-in was a breeze. They had alot of staff at the front desk and they even worked hard to get us in the Keys on the first floor. I would be carefull going down to checkin. I am sure they want to sell you something.

The Keys is in Vistana Villages, not the Resort. Villages does not have Diamond Lane (at least as far as I know). Were you able to make your request for the Keys before you arrived in Florida or did you just ask for the section at check-in?

TIA!

MichelleChell
08-04-2006, 05:52 PM
I asked when I checked-in. I bet if I owned I could have done it before hand.

MiaSRN62
08-07-2006, 01:21 AM
Hi ~
At Vistana now. Fountains II unit 1703. Just checked in via VIP this afternoon. It was quick. We were the only ones actually. They offered us punch---we declined.
We got a "goody" bag that consisted of soft drink mix samples, soap samples, chewing gum, a ceramic Vistana coffee mug, a Mickey head antennae topper and a Universal VHS promo tape to name most.
Then we were shown to our villa by a Vistana staff (concierge). He pranced thru our villa to "check" that all was "ok" , then stood in the kitchen chatting about his family while we unloaded our luggage from the car. He was friendly enough but then at the end hit us up for the owner's "breakfast" presentation. He "would like our feedback on the new check-in system". Not buying it. We made our breakfast time just to get him to leave as we were tired and wanted to unpack. Plan to not show up and unplug the phones..........I wish they would stop this relentless sales pitch because there's no way they just want our feedback on the new check-in policy.

Princess89
08-07-2006, 08:04 PM
Out of curiosity, what do they want you to buy? :confused3 You said you were an owner right? What more do they want? I'm an owner at HGVC and finally going "home" in 2 weeks, I know its not Vistana but am hoping I don't get some sales pitch, especially since they all try to keep up with each other lol. Enjoy your time!!!

MiaSRN62
08-09-2006, 06:18 PM
Hi Princess,
They would like us to buy even more time. I even wonder if they'd ever let up on us even if we did buy more. The last sales pitch I went to back in '00, they wanted us to buy into the Starwood network via the Cascades section. We've owned at Vistana since '94 before Starwood took over in '99. Since that time, we feel the sales pitch has just gotten very aggressive.
We ended up buying DVC after the very aggressive/stressful Vistana tour we took in '99 and never regretted that decision. Our 90 min presentation stretched to over 2 hours and the sales guy got very upset that we didn't want to buy right there. It was literally unbelievable. Won't ever subject ourselves to that again. Right now our phones are unplugged ----> last year, we got no less than 4 calls bugging us to attend the owner's "breakfast" :rolleyes: They just didn't want to take "no" for an answer.
Have fun on your trip home in 2 weeks Princess89 :flower1:

Princess89
08-10-2006, 09:11 AM
Thanks for your response. Sorry that you have to deal with annoying phone calls. I am in the market for more time this year, but I don't want to sit through their drawn out sales picth. So I'll make sure I don't mention it until its fits in my schedule. Our '90 minute sales presentation' lasted 4 hours never again! Either way, enjoy your time while down there. Ive heard nothing but wonderful things about Vistana.

MiaSRN62
08-10-2006, 10:05 AM
Our '90 minute sales presentation' lasted 4 hours never again! Either way, enjoy your time while down there. Ive heard nothing but wonderful things about Vistana.
Wow.....4 hours ! That's crazy ! Sorry you had to go through that.
We do enjoy our stays at Vistana, the resort is very lovely. But I wish we could be put on a "Do Not Call" list as far as the pesky timeshare sales pitches go...........

keishashadow
08-10-2006, 10:33 AM
enjoy your trip Mia:thumbsup2

thanks to your advice we were able to use the diamond lane but, it took almost a 1/2 hour (but still far better than the other line that stretched out the door). We got a couple of bottles of water & the goodie bags w/candy & kool aid.

confused as to why they're trying to "sell you" when you already own? guess they're going for more weeks?

I honestly thought we'd be barraged w/phone calls after June trip but, haven't received any from them. also, rec'd credit card statement & there were no additional charges submitted in addition to our original deal ($149 + 32 tax - $100 cash = $20/night!)

Hope they send another "no ts presentation required" offer our way soon. Anyone remember how often they get the offers?

MiaSRN62
08-10-2006, 10:46 AM
confused as to why they're trying to "sell you" when you already own? guess they're going for more weeks?
Yep....you got it.....more weeks :rolleyes:

Glad u had a nice time.....you got a fantastic deal Keisha :cool1:

keishashadow
08-10-2006, 11:00 AM
Yep....you got it.....more weeks :rolleyes:

Glad u had a nice time.....you got a fantastic deal Keisha :cool1:
As an existing owner, do you get any special incentives to buy more?

I'm still confused about how their weeks work. TS store I work with sort of steered me away from SV. I thought you bought a specific week each year but, they said no - all weeks are considered red weeks? They also indicated that the yearly maintenance fees are considered "high".:confused3

Was afraid to ask guide for fear of getting corralled.;) They told me they didn't have a printed prospectus to give or send me...sent up a red flag for DH.

MiaSRN62
08-12-2006, 09:41 PM
Keisha,
We bought way back in '94 when it was just owned by Vistana. It was not a Sheraton/Starwood resort at that time. All we got was $100. We bought a floating prime week. The older sections are fixed weeks (Courts, Falls, Spas, Palms). Not sure about the Springs. But the Fountains, Lakes and Cascades are floating weeks. Actually, some of the Lakes and all of the Cascades work on a points system. All is considered "red week". My maintenance fees run around $575-$625 but I'm actually deeded at the Vistana Beach Club on Hutchinson Island in southeast, FL. It's a shore front property though we've never been there. We purchased a defaulted loan during our stay at Vistana in '94. All that was available at that time was the Lakes for a starting price of like $17K. This was alot back in '94. Our sales person could see we were backing out and came up with this defaulted loan. He told us it was at the Beach Club but that we could trade to Orlando yearly for no charge. It's considered an internal trade. We paid $9,500 back in '94.
Last year, the recent hurricane damages caused ALOT of damage to the Beach Club. So we have been assessed $300 extra per year for 3-5 years. It stinks. I paid about $925 in maintenance this year. So I would say, YES, this is really high. Wondering where their insurance was ??? I don't believe DVC charged any assessments to Vero Beach owners and that resort incurred substantial damage as well. But that's Disney for you.
Perhaps someone who owns in the Cascades section can give you an idea of what their current maintenance fees run. Like I said, before the hurricane assessment, we were paying $575 approx/year.

keishashadow
08-13-2006, 07:53 PM
Thanks, all of the DVC main. fees went up (of course), think OKW & Vero were hit the hardest.

It's the main reason we're afraid to buy any points @ vero.

MiaSRN62
08-14-2006, 02:15 AM
all of the DVC main. fees went up (of course), think OKW & Vero were hit the hardest.
True, but not as much as Vistana hit us up for the next 3-5 years. Buying at Vero would make me a bit nervous as well.

erinch
08-14-2006, 08:57 AM
we like Vistana, and stay there about every other year. We prefer the springs section (bigger units, mature vegetation, not a high-rise.) I rent through TUG, and have never had a problem getting a rental for week or two for 1000 or less.

MiaSRN62
08-14-2006, 01:40 PM
erinch,
I can totally understand where you're coming from. But when I don't know a person's particular tastes, I recommend the newer units because sometimes when compared with the older ones, people feel let down when they don't get them. The Lakes units are large----it's really just the Cascades that are smaller. But some feel the smaller living room/dining area is worth the sacrifice for having a much newer/more modern building with elevator access.
But I'm with you erinch....I much prefer my Fountains units to the Cascades. It's just cozier.

Princess89
08-17-2006, 03:43 PM
Well, I am glad that I read this thread and inquired about certain things, because I just received "the call." I don't get VIP check in this is HGVC, but I was invited to the "owner's breakfast." But like I said previously, I would like to buy more time anyway, so I scheduled it and it will be waiting for me at check in. I really felt like telling the guy, yeah yeah I know you want to try and sell me more time, but he was not pushy and seemed uneasy with the whole thing, and when I told him yes, he perked up lol. So I didn't ruin it for him lol. I will let you all know how it goes. Its finally here.

erinch
08-17-2006, 04:55 PM
We're the only people I know who are addicted to staying in the Springs! :crazy:

We like being on the same side of the road as the main pools/general store etc, and love the units that overlook the pond. Love the quiet pool just outside the door. We even like the turquoise/peach decor, and the bathroom big enough to open a skating rink in. And really like having the jacuzzi in the bath, not the bedroom. We toured Cascades, but it never felt like home :)

So luckily for us, we've never once had a problem getting the unit we want.
Everyone's fighting for Cascades. :rolleyes:

But I never recommend Springs if "new" and updated comes up in their requests.

erinch,
I can totally understand where you're coming from. But when I don't know a person's particular tastes, I recommend the newer units because sometimes when compared with the older ones, people feel let down when they don't get them. The Lakes units are large----it's really just the Cascades that are smaller. But some feel the smaller living room/dining area is worth the sacrifice for having a much newer/more modern building with elevator access.
But I'm with you erinch....I much prefer my Fountains units to the Cascades. It's just cozier.

MiaSRN62
08-17-2006, 05:03 PM
but he was not pushy and seemed uneasy with the whole thing, and when I told him yes, he perked up lol. So I didn't ruin it for him lol. I will let you all know how it goes. Its finally here.
Thanks for the updates Princess....I'm thinking Hilton is not as aggressive as Vistana and some other companies though. Fingers crossed for you .....please post an update upon your return. :banana: