Returning airline tickets for refund

[DizMare]

Hiya,
It finally happened - our Continental flights were cancelled and the re-scheduled ones were just awful. But, this is okay as we were uneasy about the trip anyway.

So, Continental says they will give us a refund, no problem. But, they have asked that I send the tickets back to them before they issue a refund. This made me worry a bit, as I'm afraid if I send the tickets back and they get lost in the mail, I'd be out a significant amount of money. Can't they just invalidate the tickets in the computer system and automatically refund the money?

I'm guessing at the very least I should send them back certified mail.

Anyone have experience with this?

[ducklite]

Make photocopies of them and send them back REGISTERED mail. Certified only proves that you mailed them. Registered proves they received them.

Anne

[DizMare]

Good idea about the photocopies! Now, why didn't I think of that? :) Probably because I'm still bummed out a bit about cancelling.

And registered it is. Would there be any benefit to sending it Express (overnight)?

[Beverly Lynn]

you can fed ex them if you want. or send them certified regular priority mail.

[Beckles]

The best thing to do to put your mind to ease is just drive to the nearest airport served by CO and get them refunded at a CO ticket counter ...