BWV-Dirty Room AGAIN

[debbiepump]

Last October, our first visit as a DVC member, came to the BWV, only to be put in a smoking room that had food left in the fridge and the bathroom never cleaned! Well, a few days prior to coming again, I called to confirm my ressies and told the MS gal about my last visit and the only reason I'm at the BWV this trip is that I couldn't get into BCV (I sold my BWV and kept the BCV). Well, I've found leftover food in our cupboards (doritoes, nuts and peanut butter and while looking for the small white garbage can that is usually in the bathroom, found it under the sink, completely overfilled containing used sanitary napkins and tampons!!!!



I'm beyond saying anything any longer, I did take some pics and think I'll find out who to write to and send along my pics of my 'surprises' in my room. You know, I've come to WDW since it opened and have stayed pretty much in all the resorts and have NEVER come across these kinds of issues. Last visit, I sent an email concerning the housekeeping issues and got a call from someone who was obviously very well trained in listening and not saying anything to incriminate DVC. I'd like to sidestep that and take it further.



What would you do? Ever get to the point that it's not even worth pursuing? I'm not going to allow this to ruin our otherwise fantastic time. Gotta tell ya, handling someone elses body byproducts without gloves is pretty gross.

[elijahpep]

:eek: Very sorry to hear that you 've had this bad experience. It's worse than bad it's :scratchin horrible IMO. Did you call front deck to ask that the room be cleaned?

I'm so certain that you are so displeased, after your long :car: journey to come "home" to that scenerio. :furious: Very disturbing.

Any disappointment and anger you are feeling is completely legitimate! Tossing a little pixie dust pixiedust: your way in hopes the remainder of your vacation is Magical!

~DW ::MinnieMo

[disneyfanforever]

I am so sorry this happened to you. I would be very upset and speak to the manager or someone who seems to care. It is horrible that this has happened to you not just once but twice. They definitely need to be notified because there definitely seems to be a breakdown in communication as to when a room has been cleaned. I think taking pictures was a good idea. I hope you have a wonderful time despite this inconvenience.

[MickeyCrazed]

I'm so sorry to hear this. But unfortunately, this is not an isolated issue. We had so many problems during our last stay, that my feelings are really sour towards the place right now. And I have always been a die hard BW fan!

I also voiced my complaints, and I don't feel like they really addressed my issues. They were quick to try to compensate me, but I really didn't want compensation. I wanted to be assured that my issues wouldn't happen to anyone else.

Well obviously, based on your experience, they have!

[jade1]

When you check in, do you notice someone whisper to someone else and they quickly leave out the back way as if they are on a mission to mess up your room before you get there? Because thats a bad sign. Seriously thats just weird (and gross). Better luck next time-if there is one.

[rinkwide]

What would you do?I'd march to the front desk, grab the manager on duty (by the ear if I had to), drag him back to the room and make him personally clean it up.

I'm convinced that unless the Boardwalk management experiences some sort of personal negative consequence they won't take the time to truly remedy their inconsistant housekeeping situation.

[m4travel]

Very few things gross me out. A bag of chips pushed to the back of a cabinet - just toss them out. A spot of mildew in the shower - I'm not going to lick the grout anyway. But what you found under the bathroom sink would have been carried down to the front desk and dumped on their counter. A bit over the top, yes, but that is just gross! If calmer minds prevailed, I probably wouldn't have 'dumped' it on the front counter, but you can bet that it would have been 'placed' on the front counter and the CM asked in a loud voice why it was left in the villa for us to find.

Our other timeshares are in Mexico (both Cabo San Lucas and Puerto Vallarta) and they both have excellent housekeeping. The maids clean twice a day (including doing the dishes and a turn-down service while we're at dinner featuring flower petals scattered about the bed), the gardner stops by to tend the plants daily, and the poolman performs a daily check on our unit's plunge pool.

I was rather surprised when we were told that DVC doesn't clean on a daily basis unless we pay an extra fee - though some people seem to prefer that arrangement. And obviously, labor costs in Florida are higher than those in Mexico. At least you would expect the cleaning between guests to be thorough.

Having just added on a small contract at BWV, I am dismayed to hear that the housekeeping is an on-going problem. Perhaps the luck of the draw didn't work for you but there'll not be a problem on future visits?

Here's hoping the rest of your vacation is magical! pixiedust:

[byoung]

Sorry to hear this been there a few times without any problems.

[Chuck S]

Very few things gross me out. A bag of chips pushed to the back of a cabinet - just toss them out. A spot of mildew in the shower - I'm not going to lick the grout anyway. But what you found under the bathroom sink would have been carried down to the front desk and dumped on their counter. A bit over the top, yes, but that is just gross! If calmer minds prevailed, I probably wouldn't have 'dumped' it on the front counter, but you can bet that it would have been 'placed' on the front counter and the CM asked in a loud voice why it was left in the villa for us to find.


Uhhh, the front desk CM, more than likely a college program employee, would have had nothing to do with your housekeeping problem. A call on the phone to a housekeeping manager asking that they come to your room because there are several issues that need to be addressed should suffice.

While it was inappropriate that the room was not properly cleaned, trotting the offending material to the front desk and raising a stink is just as inappropriate.

[DVCconvert]

What would you do?

I would sell now and try to find somewhere that could make you happy! :)

[jekjones1558]

You have every right to be offended and upset. This was a totally unacceptable situation that should never, ever happen. Getting attention to the problem requires dealing with the right person. The housekeeping manager, not the front desk manager, would be the correct person while on property. I hope that someone posts to this thread with the name and address of the correct person to contact now that you are no longer at BWV. Good luck on your future DVC stays. I guess we have just been lucky to have had good experiences at BWV and you have drawn the really short straw twice in a row.

[phyllisnnj]

YUCK !! :sad2:

Sorry to hear about your last two stays.....but I don't understand why are you cleaning? This is unacceptable.

I suggest next time go back to the front desk and request another room. Whenever I'm in this position at any hotel/resort, I find it helpful to take pictures on my digital camera or footage on the camcorder and show them to the front desk. Pictures say it all.

If no rooms are left then ask to speak to the manager on duty either insist that someone come and clean your room immediately or have them find you another room at another DVC resort. Make a Stink if you have to !!

[Sammie]

What would I do. Same as Chuck suggested. This takes time on the part of the OP during vacation, but to me its worth it.

Call and ask for the Housekeeping Super on duty, the earlier in the day the better. Don't touch anything, and wait for their arrival. Given this can take time.

Let them see first hand the problem. Then be willing to leave to let them reclean the room.

We have had it happen at DVC several times lately. Afterwards I am sure we had the cleanest room in the resort.

[TEXASPRINCESSES]

I am sooooo sorry---I have to say we must be a gluten for punishment b/c our stay last June at BWV was far from clean and we are going back this June (my husband just loves the atmosphere and location). last eyar there was coke/choc milk splattered all over the wall--dried cheese found in the cushions of the chairs crumbs etc...we "fought" with Housekeeping for 3 days and they NEVER came to clean our room--without going into any other details it was a mess and wound up causing a rift between my hubby and me b/c he said he didn't come on vacation to be stressed about those kind of things but it upset me to see his hard earned money not going to good use if you know what I mean. i'm nervous this time b/c we have a two bedroom b/c my parents are coming and we have raved about DVC--crossing my fingers I won't be let down--not unpacking til I inspect the room that is for sure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Wonder why it's such a problem at this resort--we've stayed at 5 other disney resorts and never had a problem...

[Cruelladeville]

While I haven't ever had this problem, I was once checked into a room where someone hadn't yet checked out! :rolleyes: I think that if you go to your room, and it's dirty, go back to the front desk and ask for a CLEAN room. If the CM's give you a hard time, ask for the Manager. There is no reason to stay in the assigned room if it's still dirty! You are being WAY too nice if you actually clean it yourself! If you are just that kind of person--well, gee, would you like to vacation at my house next time? :teeth:

[elijahpep]

After reading several posts, it makes me wonder.... Even if the smallest percentage of rooms at BW that have been found in such unaccecptable conditions and each member contacted management or front desk CM, could it be possible that the housekeeping mngmt might be the problem?
I only ask because no one in the right mind, in that position would actually want to hear or address the negative reactions to members finding themselves in these situations. If they cared about the quality of the work performed by mousekeeping staff they oversee, would this problem continue, again in small percentages overall ? It maybe the mngmnt that doesn't care thus providing a lack of responsibility perceived by housekeeping staff.

Maybe the pictures and comments should be directed straight to the DVC board. If the managers they employ can let these things occur, cut the head off and the body dies(not literally). Bring in new managers who will address the smallest of details that could hopefully eliminate any member to have to suffer thru any event with respect to the OP.

Just a thought....


~DW

[Rozzie]

I would address the problems before I unpack. The bag of chips, I would have tossed. The grime? I would have wiped. But a trash full of sanitary napkins and tampons, nope, I may be laid back, but that is just unacceptable. The problem lies with housekeeping managment.

Long time ago, in a galaxy far, far away, I cleaned rooms at Yellowstone National Park, Old Faithful. They were very very strict about cleanliness, and these were rustic cabins. (separate from the Inn) They were to be inspected by our supervisor before being marked "ready for occupancy". What confuses me, why isn't DVC committed to such standards? :confused3

[debbiepump]

Want to thank everyone for their support....I'm bound and determined not to let this upset my vacation, I'll deal with this situation when I get home. I will tell you this,
as I'm 'prepacking' for my trip home tomorrow morning, I don't care that I'm leaving food in the fridge, I don't care that there's towels on the floor. My 'caring' to take care of DVC villas has really gone out the window. In the past, I would of had this room **** and span upon my departure, anymore, my attitude is, 'why does it matter'?
Sad state of affairs

[Chuck S]

Want to thank everyone for their support....I'm bound and determined not to let this upset my vacation, I'll deal with this situation when I get home.

I'm sorry your room was left in such bad shape, but I really want to stress that the time to have dealt with it was upon checkin by contacting the housekeeping manager or the front desk to tell them the room had not been serviced properly. You should not have cleaned it then complained, you should have called housekeeping immediately. You can write a letter as you state in your other thread, but then it looks more like you are seeking "compensation" for a problem that should have been dealt with then and there.

[Oreo Cookie]

Finding your room in that condition is unacceptable. I suggest calling the Housekeeping Supervisor and having them come to your room immediately to see the condition and to make sure that the housekeeping staff comes ASAP to thoroughly clean the room.

I also disagree with the wiping up grime or throwing out old food myself and it's not from a being grossed out stand point. We pay for our rooms through our initial purchase and dues and it is DVC's responsibility to provide us with a thoroughly clean room upon check-in. I think if we keep accepting the housekeeping being done halfway then we are just adding to the problem, not helping address it.

I know that when I leave my villa at the end of my stay, I always throw out all my garbage and left-over food to make it easier for housekeeping. I guess a lot of other people don't do this, but housekeeping is responsible for cleaning the rooms.

[Rozzie]

I also disagree with the wiping up grime or throwing out old food myself and it's not from a being grossed out stand point. We pay for our rooms through our initial purchase and dues and it is DVC's responsibility to provide us with a thoroughly clean room upon check-in. I think if we keep accepting the housekeeping being done halfway we are just adding to the problem, not helping address it.



sorry Oreo, but I am not about to waste 2 hours of my vacation time waiting on mousekeeping to come up to the room to throw away a bag of chips---of which takes 2 seconds to do. I would call and notify the supervisor though. In all due respect, I disagree about by doing this I am adding to the problem. I am not the problem, the problem is mousekeeping management!

:wave2: best wishes.

[rinkwide]

...I really want to stress that the time to have dealt with it was upon checkin by contacting the housekeeping manager or the front desk to tell them the room had not been serviced properly...Exactly, we all need to be on the same page here; If a DVC member finds their room to be unsatisfactory upon check-in they need to address the issue with management at-once. Waiting until after your trip to write a letter will do little to resolve future problems. Your fellow members are counting on you to take action immediately.

[DebbieB]

I wouldn't have waited around for housekeeping. When you arrived, you should have called the front desk and told them you wanted the room recleaned. Then go wherever you planned to. If it's not clean by the time you come back, then call the front desk again. Being insistant about it will get more action than writing a letter after the fact.

[Oreo Cookie]

sorry Oreo, but I am not about to waste 2 hours of my vacation time waiting on mousekeeping to come up to the room to throw away a bag of chips---of which takes 2 seconds to do. I would call and notify the supervisor though. In all due respect, I disagree about by doing this I am adding to the problem. I am not the problem, the problem is mousekeeping management!

:wave2: best wishes.

I totally understand your point of view. I was just saying that we need to communicate with mousekeeping as soon as we arrive to get it straightened out. I think if we don't tell them the problem, and clean it up ourselves, then things aren't going to change. I did not mean that we are the problem, so I apoligize.

I totally understand your point about not wanting to waste 2 hours of vacation time. Vacation time is precious. I do have to say that if I was the OP, I would have been furious, and yes I would have waited for the Supervisor since this is the OP's second trip and the same problem occured.

Just my thoughts...

[Rozzie]

I totally understand your point of view. I was just saying that we need to communicate with mousekeeping as soon as we arrive to get it straightened out. I think if we don't tell them the problem, and clean it up ourselves, then things aren't going to change. I did not mean that we are the problem, so I apoligize.

I totally understand your point about not wanting to waste 2 hours of vacation time. Vacation time is precious. I do have to say that if I was the OP, I would have been furious, and yes I would have waited for the Supervisor since this is the OP's second trip and the same problem occured.

Just my thoughts...

In total agreement! :)
If my room is a mess, I do not accept it. (not just a bag of chips left over) I am like you, if I was the OP, I would have waited for a supervisor. It is very hard to get things accomplished after the fact. It will be intresting indeed to see what comes out of the OPs problem.

take care oreo! :wave2:

[crisi]

Its also really hard if it isn't addressed then and there to figure out exactly what happened. Is the member (and I'm not saying the OP is) lying to try and get compensation and they room was pristine? Is the member exaggerating (and again, I completely believe the OP). Did housekeeping look into a room that the previous member had made the beds and put away the dishes in and think "this one is clean" and move on? Which housekeeper cleaned the room that day? Does that housekeeper have a track record of sloppiness? Did the housekeeper get halfway done with the room and then had to leave work suddenly (it happens) and the room didn't get finished but got checked in as finished? All of these scenarios need to be addressed differently, and knowing as soon as possible what the state of the room was helps figure out the problem.

[MinMouse]

On our first trip home several years ago, we found that our room had obviously not received mousekeeping . . . trash in cans, beds, unmade, etc. We called down to the front desk and they gave us another room that had been cleaned. It took a little bit of time but there was no way I was going to accept a room that wasn't clean from the start. We've been home to BWV several times since then and never had the problem again. It is a bummer though for the first trip home (and in the OPs case, the second too!). It's unfortunate to know this is a recurring problem but as others have said this problem needs to be addressed right away upon checking in to the room.

[Blue&Gold]

Having just added on a small contract at BWV, I am dismayed to hear that the housekeeping is an on-going problem.


An anecdote does not prove a trend. My family enjoyed over 20 room-nights at BWV last year involving 5 different "check-ins" and all the rooms were in fine condition.

An anecdote can be of concern, and that concern should be addressed at the time it occurs, when the situation can be rectified.

[DrTomorrow]

[...] could it be possible that the housekeeping mngmt might be the problem?
I only ask because no one in the right mind, in that position would actually want to hear or address the negative reactions to members finding themselves in these situations. If they cared about the quality of the work performed by mousekeeping staff they oversee, would this problem continue, again in small percentages overall ? It maybe the mngmnt that doesn't care thus providing a lack of responsibility perceived by housekeeping staff. [...] Just speculating here, but if Disney is anything like most large corporations these days, they are demanding that their managers and staff do more while at the same time cutting resources. Not making excuses here - I paid a chunk o' change for DVC, too - but just offering an explanation. I seriously doubt that Housekeeping management sits around giggling while deciding 'whose toilet shall we leave unflushed today?' ;)

I do agree that Housekeeping management should be notified ASAP of any problems of this type that people find; I understand, however, the idea that spending the first few hours of your vacation making sure your room is clean, your shower drains and your lights work is not a happy one.

Be well.

[HUFF590]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking? :cool1:

[Sammie]

Chuck and Rinkwide are right, you have to deal with these issues there when they happen, or you might as well just let it go.

Sending a letter after the fact will get the standardized response. Dealing with it then, will get immediate action.

Telling about something after you have gone home, is hearsay. Show it to them and they can't deny it.

[crisi]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking? :cool1:

I was thinking that housekeeping would come in, make the beds, take out the trash, and throw out (or take home) my old food. Since that is a major portion of what I pay dues for them to do.

When we leave a room its a mess - I leave the hideabed out with the sheets stripped on top so housekeeping knows we've used it. I make the bed very untidely before leaving - because that's how I know nothing got left in the covers - but no one would mistake it for "made." We throw all the towels into the tub. Put dirty dishes into the dishwasher and run it. No one will get our room uncleaned without KNOWING housekeeping hasn't been there.

[Sammie]

Sometimes wouldnt you want to just speak to the persons who left the room in that condition and say what where you thinking? :cool1:

This is not told to make anyone fell bad for reporting an unsatisfactory room, just relating a true story.

We had a similar situation with a DVC stay. I called the housekeeping super and ask them to come look at what had been left in the room.

They came, they were shocked and said they were really surprised because the housekeeper assigned to the room was one of their veterans.

Next day I got a call from the Super asking if we had any additional problems, and saying that it should not make a difference as someone should have taken up the slack. But during the time the maid was cleaning our villa, she was interrupted with a phone call that her son had been in a car accident.

So that answered the questioned of, "What was she thinking about"?

[greenban]

Good point Sammy.

We had one stay at the BWV (It was our first of second DVC Stay) and our room was really perfect. Sure we washed the dishes first, and dusted out the cabinets, but we'd do the same at a rental home.

However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

[canda]

I was wondering if any hotel rooms got cleaned on Monday.

[Judique]

Good point Sammy.

We had one stay at the BWV (It was our first of second DVC Stay) and our room was really perfect. Sure we washed the dishes first, and dusted out the cabinets, but we'd do the same at a rental home.

However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

We were there for 5 nights last October and also for 5 nights this April and both times our villas were spotlessly clean. I did see an occasional tray in the halls from time to time but they were removed promptly. The only trash I saw was where someone put their trashbags in the laundry room instead of the trash room.....and that looked like a lazy villa occupant (or someone who did not know there is a separate trash and recycling room). The housekeeper on our floor in April (5th floor standard view) was a wonderful older lady who spoke to us nicely each time she saw us and also inquired if we needed anything in the room - we didn't as everything was perfect.
I've seen the hall trash at BCV - I don't get it. Put your stinky trash in the trash room....!! (Addressed to whoever does this - it couldn't possibly be anyone here!) It's not that big a deal to do.

To the OP: I'm sorry you had to deal with someone else's mess and the lack of housekeeping. I hope it doesn't happen to you again. I know it can happen anywhere as I've been at a DVC resort where I found many personal items left behind plus some negligent housekeeping. And, it does take time out of the trip to complain but we've got to do it on the spot. Although I'd really rather not bother, I force myself to call for those picky little things like dead bulbs, drippy faucets, mildew in the shower, etc. Trash in the room would make me feel that the room was 'unclean', even if it otherwise looked spotless. Sanitary products would require another room for me. No ifs ands or buts. Call them, otherwise it will continue and happen more often. As for who I call, it's going to be the front desk - they put me in the room, they need to take care of the problem and deal with housekeeping....I'm on vacation. For 'special' requests such as a blender, etc for a studio, yes, I do call housekeeping.

[jekjones1558]

we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.
The room service trays are also one of my pet peeves. There is obviously a need for BWV to have a system for retrieving these. They are not mousekeeping's responsibility, but it is obvious that food service is not returning for them. I have always intended to find out how food service thinks these trays are supposed to be returned to them, but I've never followed through.
Regarding the trash bags and linens, I know that I have seen guests put these items outside their doors expecting someone to pick them up. That is NOT how the system works. The cleaning/T&T schedule is defined. Some people may not understand the DVC system, others may understand but choose to do what they want anyway. (Guess that taking the trash to the trash room is beneath some people.) That being said, it does seem to me that it would not be that much of a burden for mousekeeping to pick up these items in deference to those of us who would like to walk down an uncluttered hallway.

[DrTomorrow]

[...]However, during the many long, long, long walks from our room (3rd from the end), we were amazed at the Room Service trays with food left in the halways for an average of 3 days, trash bags blocking the halways, and dirty sheets and blankets left for days in the hallways.

I called MKing several times to complain, and noticed no improvement during our stay.

We have not been back since.

Perhaps it is a function of the long hallways, perhaps not, but it was unpleasant and below par in my 'book'.

FWIW,

-Tony

Tony, it's all a matter of perspective; you see Room Service trays that need to be removed, I think "free buffet!" :lmao:

Be well!

[jekjones1558]

Tony, it's all a matter of perspective; you see Room Service trays that need to be removed, I think "free buffet!"
:rotfl2: :rotfl2: :rotfl2:

[kathleena]

Oh, this is just really gross to think about. I'm sure I would have been totally turned off too. I would have called the housekeeping manager right then and told them to send someone up to inspect the rest of the room and clean it. If they didn't have anyone available, I would have then called the manager and asked for another room.

And I'm not trying to defend this particular housekeeper, but sometimes when a couple of things are missed, I wonder if the person was distracted somehow that day - maybe called away in the middle of cleaning and then came back and thought she had done something (like check the bathroom basket) and so overlooked it. We all know what it's like to try to remember to do everything in our jobs all the time. Again, not trying to make excuses - just relating it as something I think about some times!

[greenban]

Tony, it's all a matter of perspective; you see Room Service trays that need to be removed, I think "free buffet!" :lmao:

Be well!

True Dr. T., but to be honest, crusted over ketchup, cold greasy fries and crusts of various sandwiches with wilted lettuce, and lipstick markings, while some of my family's favorites, do tend to loose their appeal after 4 or 5 days of the same fixin's meal after meal after meal. Of course, at VWL where we ALWAYS get the dumspter view, the kids go Dumpster Diving several times a day, and we get a much greater variety!

See you at the VWL DB (Dumpster Buffet!)

-Tony

P.S. Now there will probably be lines at the DUmpster! I guess ADRs will be next!

[debbiepump]

Hey guys, I'm the original poster on this. My first visit, I did the freak out, call everyone , blah blah blah, wasted about 2 hours of my valuable time on my very short vacation, not to mention all that upset!! This visit, I was really grossed out, more so than upset to see what was left in the bathroom.
To get to DVC we have to get up at 3am, fly all day, cross country (from Seattle) and by the time we check in, am exhausted. I just felt defeated discovering a room pretty much in the same condition as my first visit to BWV as a DVC. My time off and my time is waay more valuable anymore than these upsets. I am so disappointed in WDW, feel it's an issue with the management in Housekeeping, it's their responsibiility and that's why they're paid what they're paid to make sure this stuff doesn't happen. So I have someone come and and clean......does anyone in DVC (i.e., Jim) hear about this, you bet not! You think the manager (unless I personally contact him/her) know about this? Nope! Well, this may be done after the fact, but I do have documentation and that will be sent along with the letters being sent. WDW/DVC should be ashamed that I view their BWV housekeeping processes and staff no better than if I stayed at Motel 6 or a Holiday Inn Express. Obviously, my upset and letters sent last time this happened to me didn't 'fix' anything with housekeeping at BWV. Ever feel defeated? Beat down? That's how I'm feeling. Starting to even wonder if DVC is the 'right thing' for me.....once is enough, but TWICE at the same resort is not acceptable. I treat DVC as 'my home' 'my investment' and always make sure that the room is tidy when we leave, making sure dishes in the dishwasher, garbage all in the garbage cans, etc. Feel badly for housekeepers, they have such hard, unpaid jobs... Not this time, just don't care......

OH! I did leave a note in the cupboard where the food was left with the date we checked in and found all the items and asking if it was still there for the next guest-be interesting to see if it's found by another guest!

[pickles]

That is a bummer!

Write your letters with your pics and such..maybe send to some superintendent of the resorts?

Meanwhile, next time you book your trip..stay at a different resort, sounds like BW has some issues it needs to straighten out.

We stayed at BCV and while I saw some trays in the hallways, like in the am, they were gone by the time we got back. I didn't find this to be a problem.

BTW if you are a new DVC person how would you know that trash should go to a trash room? I wouldn't know what to do with it and would have just left it to pile up in our room i guess.

[Disney1fan2002]

I would sell now and try to find somewhere that could make you happy! :)


I think someone is looking far an add-on! :rotfl2:

[rinkwide]

...you see Room Service trays that need to be removed, I think "free buffet!"In Arizona that's considered a concierge level amenity.

[jdsmom97]

When I did my internship at POR a million years ago a Lead housekeeper was supposed to double check the rooms for like 6 housekeepers beneath her then call the rooms into the switchboard as ready to make sure they didn't miss a thing. I mean anything at all! If those corners on the sheets weren't perfect or there was dust on top of the armoir DO OVER. So as a previous poster said.. It may be a management issue. Just calling the switchboard/housekeeping and asking for a supervisor, lead, mgr should remedy any situation ASAP. If that doesn't or you don't want to wait calling the front desk and getting the shift mgr should get your room reassigned. They train college students in every area of the resort so a front desk person may have been cleaning rooms last week. Training and standards are usually very high. I was phisically fit and 19 years old and it was the toughest job I've ever done! Some employees have a dif. standard of living, but everybody has been trained to clean a certain way.