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View Full Version : Disney Comes Through Again!

MickeyCanada
10-13-2001, 01:34 PM
While we were at Disney we bought my DD a really nice shirt $28.00 US. She wore it once, and when I was putting it in the wash I noticed little holes in the material (just above the embroidery) and that the embroidery was coming a part. I was so disappointed and worried on how it could be exchanged. I called the World of Disney where we bought it and spoke to a CM. I told her I had a problem and she was so understanding and apologetic and asked me if I would like another one to replace it, I said "Yes" (as I'm hoping it was just a defect in the one we got), she took all the information and told me that I would receive it in the mail in about 10 days. I thought I was going to have a big problem being in Montreal, and it went so smooth. Disney is just the BEST! Customer satisfaction really is their top priority!
#1 Disney Fan
10-15-2001, 05:33 PM
That's nice that they were so helpful! :) :) :)
CindyAnn
10-17-2001, 07:59 PM
MickeyCanada - It's just great to hear stories like that! I'm glad Disney came through for you.
MickeyCanada
10-18-2001, 09:20 AM
The shirt has arrived already! Had a note from DHL on Tuesday, and DH picked it up on Wednesday. That sure was fast!
SandraC
10-25-2001, 10:37 AM
Although I know Disney is a BUSINESS, they sure do come thru! I can't tell you the countless times SURPRISES happened for our family at Disney World! They can get my money anytime with all the extra goodies and kindness they demonstrate! I love talking with the CM's on the phone. We giggle and have fun and I get all the info I need and I feel like I'm chatting with a buddy!