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lovetheparks
04-10-2006, 11:20 AM
Think I've gotten about all the input I could ask for. Thanks

In a hurry
04-10-2006, 11:23 AM
I'm sorry, but at what point did he indicate that your weight was why he was a crummy salesman?

twinklebug
04-10-2006, 11:24 AM
I'm sorry, but at what point did he indicate that your weight was why he was a crummy salesman?

I was about to ask the same :confused3

dcgrumpy
04-10-2006, 11:25 AM
I'm sorry, but I must be missing something. What makes you think it had anything to do with your weight or appearance? :confused3

CookieGVB
04-10-2006, 11:26 AM
Are you sure it had to do with your size, and not the fact that you were a woman?

Sorry you felt trampled...go somewhere else with your business, where you feel comfortable, and are treated with respect.

Marseeya
04-10-2006, 11:26 AM
I'm sorry, but I don't see any weight discrimination in your post. Lousy customer service, yes. Weight discrimination? I think you're reaching.

kpm76
04-10-2006, 11:27 AM
I am sorry for your bad experience and nobody should be treated poorly because of the way they look. However, I didn't get any indication from your story that Mark treated you this way because of your size? Did I miss something? Maybe that's just the way he is...and if so, I can't imagine he's a very good salesperson....go somewhere else....good luck :)

ducklite
04-10-2006, 11:28 AM
I agree with the others--what indication did he give that your weight was a problem. Maybe he doesn't like women. Maybe he doesn't like brunettes (assuming you are one.) Maybe he's just an ***. Either way, based on your story I'm not seeing where weight had anything to do with it. If there's more to the story, then please do tell.

My guess is that he didn't want to deal with you because your husband wasn't along. A lot of sales people do'nt want to deal with one half of the pair, because they usually end up having to explain it all over again when they come back together a few days later. It goes for appliances, siding, roofing, windows, cars, you name it. It's not right, but that's the way it is.

I'd blow it off and buy someplace else. It's just not worth getting nuts over.

Anne

kdibattista
04-10-2006, 11:30 AM
I'm sorry, but I must be missing something. What makes you think it had anything to do with your weight or appearance? :confused3

I was going to ask the same thing... although there is no reason to be treated this way. Maybe he was just having a bad day :confused3 .

WIcruizer
04-10-2006, 11:33 AM
Count me as confused as well. Seems like you're sensitive about your weight, but I'm missing how that has anything to do with this situation.

Chalk it up as another bad retail salesperson. There's thousands of them, and you found one. Happens to me half the time I try to buy something, so I'm not sure what the BB has to do with anything. Whenever I expereince a bad salesperson, I simply go to another store.

froglady
04-10-2006, 11:36 AM
I don't see anything other than a lazy salesman who just doesn't want to bother with anyone who isn't a quick sale.

They seem to be more prevelant in big ticket items, such as cars, pools, appliances, and furniture. If you aren't ready to buy right this minute they don't want to "waste" their time on you.

They haven't committed fraud, so the BBB probably won't get involved.

I've gotten my revenge by purchasing the same item elsewhere (in the case of two different cars) and calling the original dealership to let them know WHY they lost the sale, and why I'll never be back. I also pass the info along to anyone who'll listen, especially if they ask about my experience shopping for the item. It's not like people buy a pool or car every day; most people will ask around for advice.

By the same token, when I find a salesperson I like, I pass THAT along, also.

azgal81
04-10-2006, 11:36 AM
I highly doubt this had anything to do with your weight. Some people are just poor customer service people or could have just been having a bad day. Maybe he was getting ready to leave for the day and he didn't feel the need to talk to you for an hour or maybe he was busy and didn't have the time either. Maybe since he was the manager it's not his job to sell the pools and he was just covering for someone or you caught him when he was getting ready to do something else. I think you are just looking for a reason to blame him and think your weight is an issue with salespeople. Why would he discriminate against you because of your weight that's kinda stupid. I'm sorry he was rude to you but thinking it was because of your weight sorry but I rolled my eyes and cracked up over here!

Kimberly815
04-10-2006, 11:36 AM
This Mark guy should not have treated you this way for any reason what so ever. Horrible service, and it seems that he is a horrible salesman from your experiences. I am sorry that you had to deal with a bozo like that!

However, I agree. Are we missing something where he made reference to your weight?

Crankyshank
04-10-2006, 11:37 AM
I'm confused by this statement
When I calmed down, I called the store back and asked when the manager would be in, not the assistant manager that'd witnesses it. I can't tell you what shocked me more, the way I was treated or the fact that I'd just learned I was treated that way by the GENERAL MANAGER. I left my name and number for the owner but I've yet to get a call.

Are you saying Mark is the general manager?

I also agree with the previous posters. I don't get where you were treated poorly because of your weight.

crazee4mickey
04-10-2006, 11:39 AM
Count me on the list of those who are confused....I re-read the post a couple of times thinking that I may have missed it somewhere :confused3

Could it be he was frustrated because he wanted to make a sale and not answer questions? Still not right to do but I'm just trying to figure out what happened.

I've run into sales people like this before and they are not polite or obliging once they realize you aren't going to pull out the cheque book immediately!

Marseeya
04-10-2006, 11:39 AM
I don't see anything other than a lazy salesman who just doesn't want to bother with anyone who isn't a quick sale.

They seem to be more prevelant in big ticket items, such as cars, pools, appliances, and furniture. If you aren't ready to buy right this minute they don't want to "waste" their time on you.

They haven't committed fraud, so the BBB probably won't get involved.

I've gotten my revenge by purchasing the same item elsewhere (in the case of two different cars) and calling the original dealership to let them know WHY they lost the sale, and why I'll never be back. I also pass the info along to anyone who'll listen, especially if they ask about my experience shopping for the item. It's not like people buy a pool or car every day; most people will ask around for advice.

By the same token, when I find a salesperson I like, I pass THAT along, also.

I had a car salesman do that to me when I wanted to test drive a car. I told him I was trying to figure out which car I wanted and he actually said to me that he didn't want to go through all that work if I ended up not being serious about the car. :eek:

luckywife
04-10-2006, 11:39 AM
I'm confused as well :confused3

I went back and read your post for a second time because I thought I had missed something that was said about your weight or appearance.

laurajetter
04-10-2006, 11:41 AM
Gotta say I had the same reaction as everyone else so far. What is it that makes you think that it was specifically your weight that caused him to act like that? He could've just been a crappy salesman. Maybe he didn't feel like working that day. Maybe this, maybe that. There is no excuse for how he treated you, I'm just saying you shouldn't jump to conclusions.

You made no mention of any derogatory comments, snide remarks, rude glances that could be interepreted as a someone who was discriminating against you for the reason you claim. Instead of making a complaint to the store which includes a reference to your weight, make the complaint based on the horrible manner in which you were treated, without mentioning your weight at all, it seems irrelevant. Let them take it from there.

momof2inPA
04-10-2006, 11:41 AM
I don't think it was your weight, either. Two hundred pounds just isn't that uncommon these days. If you're in Florida, just find another pool store. They're probably everywhere.

lovetheparks
04-10-2006, 11:41 AM
Yes - Mark was the general manager.

It may not be coming across right or maybe I've not painted a good picture.

I talked to so many people after this happened that agreed, I would likely not have been treated that way otherwise.

*editing to add that I am NOT one that uses my weight as an excuse. I eat right, exercise and am otherwise healthy so I don't go looking to use that as excuse.

Minnie824
04-10-2006, 11:44 AM
Did he specifically say anything rude to you though, or was he just not helpful? One thing you could do, is call, ask for him, ask him questions, see how helpful he is. If he's not helpful...you'll know its just that he's a terrible salesman and isn't helpful to anyone. Over the phone, he'd have no way of knowing what the person calling looked like...or have a guy call or stop in...see if he's helpful to a male vs female as well.

froglady
04-10-2006, 11:44 AM
My guess is that he didn't want to deal with you because your husband wasn't along. A lot of sales people do'nt want to deal with one half of the pair, because they usually end up having to explain it all over again when they come back together a few days later. It goes for appliances, siding, roofing, windows, cars, you name it. It's not right, but that's the way it is.

I'd blow it off and buy someplace else. It's just not worth getting nuts over.

Anne

I think you've hit the nail on the head.

In fact, this perception is so prevelent, that I use it as an excuse when I feel I'm being pressured to make a decision before I'm ready. :rotfl:

kdibattista
04-10-2006, 11:44 AM
Yes - Mark was the general manager.

It may not be coming across right or maybe I've not painted a good picture.

I talked to so many people after this happened that agreed, I would likely not have been treated that way otherwise.
So, he did make comments?

luvwinnie
04-10-2006, 11:46 AM
I'm sorry, but at what point did he indicate that your weight was why he was a crummy salesman?

That was going to be my question. Maybe he's just a rude, terrible salesman!

WIcruizer
04-10-2006, 11:46 AM
I would likely not have been treated that way otherwise.

Why? That's what we're missing. Sales is about $$$. If this guy wanted to make money, he would have sold you a pool if you were 900 lbs. Seems like you're playing the "weight" card for no reason. You have it in your head, but it just doesn't make sense with the information you provided.

sixcats
04-10-2006, 11:47 AM
I don't see a size issue either. We're also putting in a pool. We called many companies and received very few call backs. A few that called back never showed up for appointments with us. We ended up going with the company that returned calls, showed up on time or called if there would be a delay, and followed through on their sales call.

Ask friends and neighbors that have pools who they purchased from. Someone should be able to refer you to a company that deserves your business.

lovetheparks
04-10-2006, 11:49 AM
He did not make any comments but it was apparant, looks, attitude, etc. BUT having read all your reactions, I will take that part out of the letter. No way I'd give them any future business but it may help someone else if he gets reprimanded.

So, while my gut says I'm right, since I want action, I'll go with outside opinion. :)

CheshireVal
04-10-2006, 11:49 AM
I get bad customer service all the time from all kinds of different places. I don't assume it's because of the way I look.

I think maybe you're projecting some insecurities on this situation.....

va32h
04-10-2006, 11:50 AM
It may not be coming across right or maybe I've not painted a good picture.

The only reference to your weight in your original post came from you, not the salesman.

I understand how frustrating it is to be given poor service. Some salesmen just look for the quick, big sale, and are reluctant to invest any time with the customer.

If this guy was the manager, he may be a littly rusty on his direct selling skills.

None of that is any excuse. You complained, and you got an apology. What else do you want?

And again, I see no indication based on your story, that your weight had anything to do with it.

grlpwrd
04-10-2006, 11:51 AM
Well, it's no secret that there's fat discrimination. It may be subtle and institutionalized prejudice, but it's still there.

I would be miffed if he treated another client nicer and more serviceable if I was chubby/Pooh sized/overweight/etc and noticed a difference in his sales style to me.

I am just glad to hear you will be filing a complaint as no one should be treated this way no matter what their size, really. GL! :wizard:

Nancy
04-10-2006, 11:52 AM
I'm guessing it was more a lone woman thing than a weight thing. I have had salesman not want to talk to me until I come back with hubby (I hate that term) what they don't get is that if they don't deal with me first they will never see "hubby".

Beth76
04-10-2006, 11:53 AM
He did not make any comments but it was apparant, looks, attitude, etc. BUT having read all your reactions, I will take that part out of the letter. No way I'd give them any future business but it may help someone else if he gets reprimanded.

So, while my gut says I'm right, since I want action, I'll go with outside opinion. :)
What "action" do you want? Honestly, from what you described I would just go to a different store. I wouldn't even bother with a complaint. If he's rude to other people, then they won't buy from them either.

ETA: as far as bad sales people go, I've walked into a car dealership knowing exactly what I wanted and been ignored by several sales people. I was with my dad too. I went to a different dealer and bought a car there.

TDC Nala
04-10-2006, 11:53 AM
The guy's a rotten salesman. I think he got ticked off when he realized you weren't going to be a quick sale and he'd actually have to work and maybe get nothing out of it...but that's how it is in sales sometimes. I am with everyone else on the board, I don't see any indication in anything you wrote that his behavior was based on your appearance. If this were a court case, that allegation wouldn't make it into evidence based on what's here.

lovetheparks
04-10-2006, 11:55 AM
Well, it's no secret that there's fat discrimination. It may be subtle and institutionalized prejudice, but it's still there.

:thumbsup2 Ahhh the wording I was at a loss for: it's subtle - it's an attitude that I can't put into words.

lovetheparks
04-10-2006, 11:58 AM
What "action" do you want? Honestly, from what you described I would just go to a different store. I wouldn't even bother with a complaint. If he's rude to other people, then they won't buy from them either.

I would like for the owner to know how he treats people (or treated me in this case anyway). If it was bad enough for the Assistant Manager to apologize for him, I think it's bad enough for the owner to know. That's all.

sajetto
04-10-2006, 11:59 AM
Some people just have an attitude and suck at sales. If he didn't make comments I highly doubt it had a single thing to do with weight. I think that you are most likely hypersenstive about your weight and believe that the interactions that you have with people are a portrayal of your appearance. Really, I would just let it go.

Marseeya
04-10-2006, 12:01 PM
Well, it's no secret that there's fat discrimination. It may be subtle and institutionalized prejudice, but it's still there.



I agree, but I've also found out that if we're looking for discrimination we'll find it in any situation.

Without going OT and hijacking, I once thought something similar and had myself convinced that I was being judged on my weight but I found out that nothing could have been farther from the truth.

I just think we need to be careful not to jump to conclusions all the time.

LindsayDunn228
04-10-2006, 12:02 PM
I'm sorry, but I don't see any weight discrimination in your post. Lousy customer service, yes. Weight discrimination? I think you're reaching.

Ditto here. There was nothing in your post that implied ANYTHING about your weight.

lovetheparks
04-10-2006, 12:12 PM
FWIW I'm sorry I posted about this.

I am not able to put into words the attitude I received. I just expected you to understand the vibe and that's not happening. My fault for posting it the way I did.

I'm NOT hyper sensitive about my weight, I live a healthier lifestyle than MANY thin people I know so if you don't like how I look, that's your problem - is my general outlook on that.

HOWEVER - I never had been treated as rudely as I was by this man and I know now that my words did not do it justice.

Do I think I'm wrong? No I do not and if you've EVER had a gut feeling, perception, just KNEW something, you'd understand.

jonestavern
04-10-2006, 12:15 PM
I'm sorry, but I must be missing something. What makes you think it had anything to do with your weight or appearance? :confused3
Mr. Mark there is:
1. having a very bad emotional upset day in general--perhaps DW left?
2. one of the world's worst salespersons
3. a misogynist or...
4. the owner's son/SIL???

Some folks just don't like fat people & will be quite curt or downright insulting. Heck, you can see this on the boards at times. As a fattie I have experienced this myself, although, I have experienced the female prejudice much, much more.

If you feel strongly about what happened...
When complaining, a letter always goes much further than phone calls or emails & doing all three is the very best. Phone the owners first, if you do not get a favorable response after a few days, follow up with a letter, wait a week or 2 for them to respond. Should they blow you off or react rudely then repeat the letter cc-ing the franchise owners. If still no response or unsatisfactory response then repeat letter cc-ing BBB, Chamber of Commerce. I love cc-ing for these things, but be very sure of your accusations. Be firm and couch your statements in the most kind terms. No angry or accusing language. Keep a copy. Also, know what you want--is it an apology?
I definitely wouldn't mention you believe Markie is prejudiced against the Pooh-sized or women, just that your treatment was extraordinarily lacking in any information re: pricing, features etc & his attitude was extremely rude & that it was witnessed~

As OPs said, take your good $$$ elsewhere. I have shopped for pools & now I realize how fortunate in our salespersons we were. :)

I am sorry that cretin upset you so much. :grouphug:

Jean

TDC Nala
04-10-2006, 12:25 PM
Sure, but unless he SAID something you will never convince anyone who has authority over him that he behaved the way he did because he doesn't like customers of size. And if it's true, it's not likely he'll sell much of anything, because there's lots of overweight customers out there.

I see a lot of this treatment of women. I'm not married and salesmen generally take me more seriously if I bring along my father or my brother, even if they're made aware that the purchase is mine and mine alone and the man is not my husband.

drgnfly30
04-10-2006, 12:41 PM
Sounds much like the experiences I've had at my local Pool store (Namco).. I've contemplated purchasing one for the last 2 years.. each year I go into the store & walk around like a moron waiting for someone to approach me... last year I had to physically ask at the counter if there was a salesman available.. He couldn't have been less helpful... basically told me the cost range of the different pools & a run down of all the extra costs (electric, leveling the ground etc..) it was almost like he was discouraging me from buying.. betcha if DH & I walked in together, the approach would have been MUCH different...

In a hurry
04-10-2006, 12:46 PM
FWIW I'm sorry I posted about this.

I am not able to put into words the attitude I received. I just expected you to understand the vibe and that's not happening. My fault for posting it the way I did.

I'm NOT hyper sensitive about my weight, I live a healthier lifestyle than MANY thin people I know so if you don't like how I look, that's your problem - is my general outlook on that.

HOWEVER - I never had been treated as rudely as I was by this man and I know now that my words did not do it justice.

Do I think I'm wrong? No I do not and if you've EVER had a gut feeling, perception, just KNEW something, you'd understand.

That is the funny thing about computers, you can't really convey thoughts, attitudes, etc. Hope you find a good dealer.

Hannathy
04-10-2006, 12:49 PM
IMO if you want your letter taken seriously you need to rewrite it. Right now it sounds like an emotional teenager wrote it. You have a lot of info in it that is not needed. Get to the point, state how you were wronged and what you want out of it. What do you want out of it? - did he refuse to sell you a pool or did you just not like the service. they have the right to have lousy service and you have the right to buy elsewhere. Did he make derogetory remarks to you or you think he may have looked at you funny. Big difference. And you may not realize it but you are sensitive about your weight because you keep bringing it up and saying how you eat etc, who cares that isn't important to this post. No one here asked you about it only if he made actual remarks. If I don't like the feel of a place or how I am treated I just don't return.

Patch'sD
04-10-2006, 01:04 PM
Excuse me, but myself being over weight your post caught my attention, it has since changed the title.

Here are some of my observations. One, you stated you were not buying a pool now, but you would by the end of the summer, four months from now. So here you have explained to the Salesman that he has no chance of making a sale, yet you want all of this information for your research. So this Salesman is going to provide you with a 40 minute guide on pool buying, while there may be other potential sales in the store. Does the guy have a right not to be the best salesman, no. Do you want him to be enthralled about spending 40 minutes for information while their are other commisions walking around the store.

I think if you may have been a little more forthcoming with your information you may have gotten a little better service. I don't think it was about being a woman or size, it was a matter of making a sale.

lovetheparks
04-10-2006, 01:12 PM
I think if you may have been a little more forthcoming with your information you may have gotten a little better service.

Perhaps this is something I need to make clearer in my letter:

What I said to him is "if you are asking if I am going to walk out of here with a pool today, I can't tell you that because I don't know anything about them at this point, however, I can tell you that I am very interested, have already had quotes on inground pools and have decided this is the route I would like to go. It could be next week, the only definite is I can say I'll have one installed by summer's end.

There goes that theory.

I have already stated that the letter will be revised before sending it - I assure you I won't sound like an "emotional teenager" when it's submitted.

CheshireVal
04-10-2006, 01:16 PM
You know what? Sounds like this guy was a real jerk, but I also think you're taking it waaaaaaaaay too personally. It doesn't even seem worthwhile to write a letter. But, if it will make you feel better, then I guess go for it.

I think reporting them to the BBB is a little over the top though.

minkydog
04-10-2006, 01:23 PM
Sounds much like the experiences I've had at my local Pool store (Namco).. I've contemplated purchasing one for the last 2 years.. each year I go into the store & walk around like a moron waiting for someone to approach me... last year I had to physically ask at the counter if there was a salesman available.. He couldn't have been less helpful... basically told me the cost range of the different pools & a run down of all the extra costs (electric, leveling the ground etc..) it was almost like he was discouraging me from buying.. betcha if DH & I walked in together, the approach would have been MUCH different...

I dunno :sad2: A few years ago we were contemplating an above-ground pool and DH went by himself to the pool store. He tried to get some info from a salesman who finally told him,"If you have to ask these kinds of questions, you can't afford it." :furious: Needless to say, we didn't buy.

In fact,we took our money and joined our local pool, which doens't have to be cleaned by me, and where all my friends are like-wise Pooh-sized. We take the kiddies and order pizza and cokes and have a grand ol' time sunning our big fat selves. :cool1:

Miss Jasmine
04-10-2006, 01:23 PM
This is what I think...It is difficult to judge to situation unless you are there and witness it yourself. To the OP...I'm sorry this guy made you feel bad. :hug:

WIcruizer
04-10-2006, 01:28 PM
As you said, you don't think you're wrong. You posted looking for opinions and advice, and everyone has said you're probably reading something into this that isn't there. We all get stubborn at times, and I think that's what's happening here?

And I do understand gut feelings. Sometimes they're right, sometimes we're way off. I still maintain he didn't see you as a serious buyer, for whatever the reason.

lovetheparks
04-10-2006, 01:35 PM
As you said, you don't think you're wrong. You posted looking for opinions and advice, and everyone has said you're probably reading something into this that isn't there. We all get stubborn at times, and I think that's what's happening here?

I did say I didn't think I was wrong about his motives however...

I ALSO said that based on all your opinions that I would leave the whole weight issue out of the letter and just relay the crappy service.

Regardless of the reason, I got terrible service.

RachaelRol
04-10-2006, 02:29 PM
Send the letter. Maybe you'll get a discount if the owner really cares.