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View Full Version : CM attitude towards Premium Dining Plan


Iggipolka
02-28-2006, 05:34 PM
The wife and I have the Premium plan for our upcoming trip that includes breakfast, lunch and dinner. There aren't any CS or TS credits to count, we can choose to eat all TS meals if we want or all CS meals if we want, or any combination there of.

From what I've read, it seems like CM's don't like the regular dining plan and I was wondering if this applies to the premium plan as well. I'm wondering if anyone has been on this plan and if they've noticed a negative attitude or treatment by CM's due to the plan?

Also, are tips included on the plan?

Thanks!

Marseeya
02-28-2006, 05:36 PM
Why wouldn't they like the plan? :confused3

We had nothing but wonderful service when we were on the regular dining plan. So much so, that we regularly left extra money for a tip. :thumbsup2

I think an 18% tip is included, if I'm not mistaken. It's at least 15.

Ears2You
02-28-2006, 05:41 PM
I have never used the premium plan, but I have used the DDP 2 times over the past year and have never had a problem. Every persons dining experiences are different, but I never noticed any difference between our service and the service of guests around us. I have also read posts from other members discussing the poor service they had. I think that the experiences are definitely individual, and not representative of every cast member at Disney.

Iggipolka
02-28-2006, 05:42 PM
I don't know why CM's wouldn't like the plan. I've just read reports here of guests getting irritated attitudes from CM's after mentioning that they were on the dining plan and/or receiving noticably less quality service than other guests around them who aren't on the plan.
I haven't experienced this personally as I haven't been to Disney while on the dining plan (yet), so it is second hand info.

pezpam
02-28-2006, 05:44 PM
I have heard this, too, but when we went on the DDP, we didn't encounter a single instance of a peeved server. They were all perfectly friendly and as helpful as ever.

*NikkiBell*
02-28-2006, 06:27 PM
I am not sure where you got your information from, but this is simply not the case. In fact, they actually cated *MORE* to those with the premium plan than anything else. My parents found this the case with the regular plan (and us with the premium plan). A 20% tip is automatically included, so there is no reason for them not to be happy about a guest using it.

karen l
02-28-2006, 08:28 PM
We're also doing the premium plan in April after having done the silver plan on previous trips. We never had a problem with service, most went out of their way to make sure we took full advantage of the plan. I wouldn't be concerned, I'm sure it'll be great!! pixiedust:

Iggipolka
02-28-2006, 08:30 PM
Wonderful! Thanks for the good news.

disneytraveler
02-28-2006, 08:38 PM
I used the Premium plan last year and thought it was great. Yes, tips are included in the dining portion of the plan. All the Cms i had were very nice and helpful! The dining part gives you 3 meals a day and lot of extras like
tours and LaNouba!

maggiew
02-28-2006, 09:43 PM
I am not sure where you got your information from, but this is simply not the case. In fact, they actually cated *MORE* to those with the premium plan than anything else. My parents found this the case with the regular plan (and us with the premium plan). A 20% tip is automatically included, so there is no reason for them not to be happy about a guest using it.

I think some peope felt that the CMs knew they were getting a "guaranteed" 20% tip, so they let the service slide because they knew they were getting their money regardless.

Maggie

vertigo235
02-28-2006, 10:26 PM
I think some peope felt that the CMs knew they were getting a "guaranteed" 20% tip, so they let the service slide because they knew they were getting their money regardless.

Maggie

This is what I was thinking as well.

Sammie
02-28-2006, 10:32 PM
As others have said, why would any server not like the plan and the guarantee of a good tip.

That said, I will venture into an area most would probably like left unspoken but hey when I have I ever let that hold me back. :rotfl:

I think what they don't like is the guest that tries to tweak, or abuse the plans to their own advantage. Such as trying to get add ons without paying for them, etc. For one thing, and guests probably do not realize this, Disney tracks what is purchased with the Dining Plan and if abuses show up at certain restaurants or with certain servers then repercussions will follow either to the server, the restaurant, or to the plan.

abaldacci
02-28-2006, 11:18 PM
I had great service with the reg. plan except in the castle, but I don't think it was the plan I think it was the server. :rotfl:

NurseGodwin
03-01-2006, 12:50 AM
On our last trip we used the DDP, which includes an automatic 18% gratuity. Unfortunately, it does not include automatic good service. Except Chef Mickey's Character Dinner and Concourse Steakhouse for Lunch, we found service to be substandard, especially when one is used to Disney going the extra mile in the service arena! For example: We had to argue with our "server" (and I use the term loosely, as there was no service provided) at Ohana's who charged us a table service credit for our six month old infant who "ate" a bottle of formula and a jar of baby food from our diaper bag. We had already waited over 10 minutes for the bill after we had tracked our server down and asked for it, this added another 10 minutes... twenty minutes of sitting around a table stacked with plates of old food when the family is ready to go is a loooong time. We were also "charged" for our baby at other table service restaurants, which I assume was to drive up the total bill, and thus the included tip. How could anyone look at a six month old infant and think that it was a three year old child! Anyway, the overall attitude was that the CM's were doing us a favor by allowing us to sit in their station, and the indifference was disappointing. But we'll give it another try in May and see how it goes. Kudos to the fabulous characters/CM's at Chef Mickeys and Concourse! Of course, we added extra to the gratuity for them!

Hopefully
03-01-2006, 08:35 AM
We had outstanding service on the Dining Plan in October. Without exception our servers were wonderful, and we left an extra tip for all.
We used the Gold Plan in the past, and we felt we were catered to and found it to be a wonderful experience.
I guess there can be bad moments or off nights, but we always felt well cared for, and in no way, second class citizens.

rgf207
03-01-2006, 09:07 AM
I think people might be worrying a little to much about this stuff. I do not believe that the Dining Plan has any affect on service. The service has to do with the CM. I believe that they would give bad service whether you were on the plan or not.

An automatic 18% gratuity would not indicate any reason why a server would give bad service because he/she knew they would get a tip. If they really cared they would still go above and beyone because their job would be at risk. If they didn't care, you would not get good service whether a tip was included or not.

My suggestion is to purchase whatever plan you would like and to have a great time. If you experience bad service, tell a manager. That is why they are there and if there is bad service, they need to be notified. Problems cannot be resolved if they are not addressed

paigevz
03-01-2006, 09:25 AM
Well, I don't have the dining plan, but I can certainly see why a guaranteed tip MIGHT give you "lesser" service.

If the server is very busy (as always seems to be the case at WDW!), and he has several tables who will decide what to tip him based on how he performs, and one table where the tip is automatic...........whose drinks would he refill first?

I think in the case of BAD service, I have to agree, he'd just have to be a bad waiter...........but less than stellar service, could be influenced by the tip, imo..............I do think most servers would not do this, and perhaps wouldn't even particularly remember who is on or off the plan during service, but there could be some who would prioritize tables this way.

I don't think this would be a main reason for me not to choose the plan, and if you already have the plan, this one isn't one I'd choose to worry about before arriving.

maxiv
01-06-2007, 04:02 AM
when we went to WDW in Aug'05, we had the Dining plan, too. but there weren't any negative experiences with CM's at ALL!

Well, let's see how CM's like it....im gonna tell you soon since i will be a CM from may to october *lookingforwardtoit* :-)

Cass
01-06-2007, 04:32 AM
We were on the Platinum Plan in December, the servers in the restaurants were great to us. Don't worry about it.

PaulaSB12
01-06-2007, 06:53 AM
Why wouldn't they like the plan? :confused3

We had nothing but wonderful service when we were on the regular dining plan. So much so, that we regularly left extra money for a tip. :thumbsup2

I think an 18% tip is included, if I'm not mistaken. It's at least 15.

I found the same thing so I gave additional tips (and I hate tipping due to the fact that many resteraunts in the UK add a "service charge" and then still expect a tip for the waiter). In fact I found the waiter at Narcoossee's so good that I comended him to the resteraunt manager.

Sammie
01-06-2007, 02:59 PM
I would take the view that CMs don't like the DDP with a grain of salt. That is strickly something that is shared on the Net forums. I seriously doubt anyone has been told by a waitstaff, we don't like the DDP to their face. I doubt any server gets 18% tip from every person they serve. Our servers worked hard to earn that tip and appreciated anything above it.

If there were any hard feelings the abuse of the program could be responsible and that has been addressed.

We did not have any servers treat us any different on the DDP than not. I would not give it a thought.

supersuperwendy
01-06-2007, 10:36 PM
Is the premium plan only available with packages????

can the DVC use it like the regular dining plan? curious!

Fionasmommy
01-06-2007, 10:55 PM
An automatic 18% gratuity would not indicate any reason why a server would give bad service because he/she knew they would get a tip.

When the gratuity is already guaranteed, the server doesn't have to do anything to earn that tip. They know they're getting paid. And, since a lot of people on DDP will order appetizers, entrees and dessert for everyone, they know they're getting 18% of a nice total - even if they go on break and never return.

For the most part, when we've been at Disney on the DDP, we've gotten good service. There have, however, been a few times when the service was terrible and we did get the impression that it was absolutely because we were on the DDP.

At Ohana, our server Rudy never came back. Period. We never got seconds, never got refills, and had to flag someone down to get dessert and the check. They never came back after that, nor did Rudy. The table right next to us, also under Rudy, was also on DDP and received the same treatment. But we watched another family a few tables away getting tons of attention from him - and they paid OOP.

At Shutters, our waiter made us order everything upfront and brought it all at the same time! :confused: Ugh! If that wasn't bad enough, the desserts had come straight from the CS food court! But okay, that's a whole different topic...

Next time we're doing DDE.

MikeAidanEoinMom
01-06-2007, 11:01 PM
I would take the view that CMs don't like the DDP with a grain of salt. That is strickly something that is shared on the Net forums. I seriously doubt anyone has been told by a waitstaff, we don't like the DDP to their face. I doubt any server gets 18% tip from every person they serve. Our servers worked hard to earn that tip and appreciated anything above it.

If there were any hard feelings the abuse of the program could be responsible and that has been addressed.

We did not have any servers treat us any different on the DDP than not. I would not give it a thought.

Not to mention everyone on the DP is getting an appetizer and dessert ...so they get a tip on that also.

Sammie
01-06-2007, 11:01 PM
I agree with rgf207, I trully do not think automatic tip guarantees lesser service. I don't think it guarantees better service either. I think the server is going to do the same job regardless. Good servers will do their best and slackers won't.

Think about it, most all jobs are prepaid and we don't automatically think because of that we will get poor service.

blsx3
01-07-2007, 10:18 AM
The wife and I have the Premium plan for our upcoming trip that includes breakfast, lunch and dinner. There aren't any CS or TS credits to count, we can choose to eat all TS meals if we want or all CS meals if we want, or any combination there of.

From what I've read, it seems like CM's don't like the regular dining plan and I was wondering if this applies to the premium plan as well. I'm wondering if anyone has been on this plan and if they've noticed a negative attitude or treatment by CM's due to the plan?

Also, are tips included on the plan?

Thanks!

you get some extra pampering on the plan, not sure where you are getting info that the CM's don't like the plan,,,so far our experience on the plan has been very positive, including the servers.....

my wife and I have used the regular dining plan 2x now, snack, CS, TS and will be using it a 3rd time. when you tell your server you are on the plan, and make sure you do, there are additonal menu itmes, at some places, that aren't listed on the regular menu, or you get some extra's...

the tip is included and the servers know this, however, disney has very high standards,,so if you do have bad service i would let someone know, they will be able to track through you 'key to the world' who your server was.

Amyrlin
01-07-2007, 03:21 PM
I think things have changed; initially there was reluctance on the part of the servers as they had to wait to receive the tip rather than get cash. There is also the issue of all earnings then being declared for tax etc. It must also have been tempting to spend more time on tables where they believed they still had to earn a tip, but as the plan as progressed I have noted that more and more often people at topping up the tip, and this may also be having an impact.

On the other side of it not all customers would leave the 18% tip, many may have left less, and reading on here there are some people that habitually tip a lot lower, not just for bad service. So, it is swings and roundabouts.

My personal experience both on and off the plan has been no real difference in service (with the exception of ‘Ohana). I have found that the biggest thing that makes a difference in service tends to be the demeanour of the customer, grumpy and rude customers will often get a lower level of service than someone who is smiling or polite. We always try to be polite and smile, if there is a problem we will bring it to the attention of the appropriate person, but without getting nasty and shouting, and usually it is resolved very quickly to our satisfaction.

phlufster
01-07-2007, 04:16 PM
It is so important that you let a manager know if you recieve bad service. If you don't tell someone, then nothing can be done to fix it. Managers are very busy and dont' really notice if there is a problem with service unless you bring it to their attention. Too often, servers have bad attitudes because they do know that they get an auto grat and they have high seniority (especially at buffets and family style) so they don't put forth the effort they should. Not always, the case, but it does happen.

Also on that same note, let a manager (or someone) know if you had great service!!